Residence Inn Houston West-Energy Corridor

8.6

Excellent

227 Guest reviews

8.6

Excellent

227 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.8/10

Comfort8.6/10

Condition8.6/10

location8.8/10

Neighborhood9.0/10

Value8.0/10

Amenities8.6/10

I thoroughly enjoyed this trip, would definitely be going back!!!

I came here unexpectedly, and what a nice surprise! Place has great customer service, my room is large and nicely decorated. A great value for the money!

Will stay there again

Front desk was awesome

Staff was very friendly and room was nice and clean. Stayed here many times and will stay again.

Excellent staff service & friendliness and terrific breakfast.

Sub

Check in was subpar I told the lady I needed a room facing the front of the building and she couldn’t get it right twice. Bathroom needs to updated and well lit.

Friendly staff

Always quiet!

Quiet and safe area!

Great

All good

Cleanliness

Bath tub was not clean

My shower had bugs. Noise TV would turn completely side ways. So I had to watch it side way

Excellent hotel stay

The hotel was amazing. It was very clean. The front desk clerk was very professional and greeted me with a smile. I would highly recommend this hotel. Excellent customer service experience.

Only one entrance

I like it. Will come back

Very clean well kept property, Would stay again.

Pool water was dark green…health hazard.

Comfy and great value

Evwrything great, all the staff super helpful

Awesome place to stay!!!

Clean Room with a Beautiful View

Prompt check in and pool side view. The room had a kitchenette, full size refrigerator, microwave, hot plate, sofa bed, desk and a dinner table. I also had a queen bed in the bedroom with a full size bath. The room was very affordable and clean. I will definitely stay here again. I was also able to bring my pet.

The staff was extremely helpful and the property was clean at all times.

good place for stay

Will Stay Again

Exceptionally clean! Zonnett at the front desk was so very friendly and professional. She started my day right! All staff was accommodating. Only complaint? Coffee at the breakfast was lukewarm. But, fortunately, took it to my room to microwave.

Everyone was super great. When we checked in, they told us they had just completed a major renovation. Well, they replaced wall paper/paint and carpet. Beds were fine, but not new. Bath tub was so old it sagged in the middle and didn't drain completely, plumbing fixtures were old and had hard water deposits around them and a little rust. The grout in the bathroom on the floor tiles had black gunk around it. Clearly not a full renovation as the clerk bragged about. But otherwise a good room. Food was very limited. The items changed everyday, but not a great selection...obviously just pre-made re-heated items.

The overall rating was very good, lobby was clean and welcoming, staff friendly, breakfast was nice and seating area was spacious. The furniture in the room was quite old, would need a refurb. But it was clean, quiet, with a nice shower and comfortable bed and a kitchenette.

Great hotel, lovely staff, good breakfast....

Great

The best

The only thing is the key card reader on the back door did not work so I had to walk around to the side door to get inside the building. Fortunately, the key card reader on the side door worked fine.

Nice Business Trip!

Really nice quiet. Nice location. Near the beltway. Liked have the table. Desk was very comfortable. Bed was not a true queen. Coffee was good. Had a Chipotle, Jersey Mike's and Sylvia's. If you don't want to get in your vehicle. Close to I10 Thank You

Check in was made easy. Staff went beyond normal to accommodate me.

Good

Nice experience Highly recommend

Great facility

AMAZING

Next to good restaurants and work

Bad experience, do not recommend

I paid for the stay through hotels.com with my pay pal account attached to my bank. I arrived to the hotel by 6 PM. Young guy at front desk gave ne the hardest time, questioned my payment, made me show him my email, bank and pay pal confirmations and accounts showing was deducted, still he didnt believe it was paid until he decided to call someone from the hotel who clearly told him he was making a mistake and I had my room already paid he didnt need to be asking me for my cc. He didnt apologize after the almost 45 minutes he kept me at front desk, (very embarrassing by the way) To add more to the horrible experience the frame door of bathroom has mold very unhealthy and the toilet was unable to be used, was not flushing needed to use their bathroom by their breakfast area. Terrible experience never again for me. We stayed on 10/8 room#103

The staff was friendly and helpful. The area was quiet and convenient for our travels.

I love the customer service throughout my stay, the breakfast had no fruit and other items that could improve.

The property was clean and so comfortable. I was exhausted from traveling with an injury, and I fell asleep instantly on the very comfortable bed and stayed asleep all night!

Staff was very friendly and courteous. Least like the breakfast selections.

False advertisement! Had a picture of two Queens or Double beds when I reserved the room and I ended up with a room with one double bed and one pull out sofa bed to accommodate 3 people. Plus, I had to pay extra for this room. I tried to change my room when I checked in and they said they don't have any rooms with two double or queen beds. I will never stay at this place again.

Check in staff were excellent breakfast and coffee were very good. Well equips suite. Very nice neighborhood with lots of eating options within walking distance. Easily navigable area even for a first time visitor.

Great amenities in the property and great staff.

Keep looking...

The night attendant gave me a welcome gift, one of the snacks was open from the bottom end so I threw it away. I found some women's clothing left on top of the vanity and two used towels hanging on the shower rod. I placed these items on the chair in the living room. The thermostat did not work. I could not turn on the heat. I was too tired to complain to the night attendant but I told the morning attendant about the issues with the room. Breakfast was fine.

The staff was awesome for a holiday! From the front desk to the hospitality staff.

Wonderful service and the property was clean and the room was pretty nice

We had no hot water in our shower. The breakfast options were lousy.

Quite Nice, Well Located and Ok value

While the furnishings in the suites are rather tired, the design of this hotel is perfection with full size appliances in the kitchens, ample bath/vanity areas (with drawers!) and closets. The pull out sofas must be incredibly difficult and uncomfortable to sleep on given the discomfort experienced when simply sitting upon them. Nicely appointed with unobjectionable artwork and color schemes, the property is beautifully located within walking distance of multiple shopping and dining options. Price-wise you can do better in the area and I was surprised they didn't offer us a block room rate for the several dozen room-nights we occupied for a family funeral (i.e. reserved direct with the hotel, outside Hotels.com) which their comfortable common areas, full breakfast and onsite/offstreet free parking -while great features- doesn't quite make up for.

Nice apart-hotel with good room layout and walking access to local businesses.

Comfortable Stay

I thoroughly enjoyed my stay from check-in to check-out. The front desk was friendly, knowledgeable, respectful, and helpful. Ronald's acknowledgement and attention to detail made me feel comfortable and right at home. It was a nice touch when he remember who am as well as my name upon check-out.

Nice and clean in a great location.

Nice but..

The keypad was not working properly. Filed the request to fix it but no one fixed it during my stay. The sink is outside the bathroom and if someone uses the sink in the middle of night, it disturbs other people.

The staff made this stay great… Ronald & Success were great staff members… My only issue was the bathroom light wasn’t working properly (came on after several presses)…

Nice stay!

This is our second time here and it was really nice! The room is always clean, staff is always welcoming and friendly! The bed is comfortable, and it’s always quiet, so we get a good nights rest!

Great

Great

Great and convenient!!!

My stay was very nice. My check in and check out were super quick. The young lady that checked me in was very kind and friendly. Her friendliness made my stay enjoyable. I like that the hotel is close to a lot of stores.

Room was clean and in good condition. Front desk staff are friendly and efficient.

Our reservation was cancelled, which i could understand, to accomidate hurrican evicteds. But we were not notified. Staff helped us get resrvations in Galveston,but very pricy.

Nice, clean, cold AC

Arrived to find out after check in that elevators was not working. Was given a room on the 3rd floor, spouse need hip and knee replace. Informed that elevator tech was in route. Left to visit family and eat, came back @ 10pm. The elevator tech informed front desk clerk it was the fire alarm that is causing the elevators to not work. Called expedia for transfer to another property and was informed of a penalty. Placed on hold for higher rankings for over 3omins them phone was disconnected. With help of elderly couple and clerk made it in room after midnight. Next morning after 10 a.m elevators not working. Sumday on check out No discount given in fact clerk acted as if he was not aware of any problems or situation on Friday night. Took name and number for manager to address my concern awaiting that call.

Very lovely place nice and quiet, very clean and comfortable. The staff was very professional and friendly.

Overbooked and my family didn’t have a room. No phone call, no email, not even a sincere apology. Drove 5 1/2 hours and came to a hotel that couldn’t accommodate us.

It was great!

Easy check in, clean, excellent hot breakfast, ample parking, and great amenities.

Great

I enjoyed my stay here. I did have to wait a bit check in because the front desk had stepped away for a bit, but that’s okay. I had no issues after that. The room was nice and spacious, it also came with a small kitchen and microwave. I will definitely stay here again when I’m in the area.

The property was not as clean as they claimed to be. The rooms were not sanitized and there was stains in the bathtub. The refrigerator had sunflower seeds on top of it. The sofa bed was not cleaned at all. They did offer an extra room since they didn't have another 2 bedroom suite.

Excellent place

Great customer service

Residence inn

Very great room that separates the living room pull-out couch bed from the bedroom with a door.

Clean and quiet

Very clean and quiet stay. Nice area. No problems whatsoever.