Residence Inn by Marriott Toronto Mississauga Southwest

9.0

Wonderful

415 Guest reviews

9.0

Wonderful

415 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service9.0/10

Comfort9.2/10

Condition9.0/10

Amenities8.6/10

T

Had a wonderful stay at ibostar waves .The room was clean and comfortable, the staff was friendly and helpful, and the location was perfect for exploring the area. Loved the relaxing atmosphere and great amenities. Definitely coming back for another vacation!

I really loved our stay here. Spacious and clean room, good breakfast selection, free and safe parking and excellent service. I'd definitely stay here again

Geeat

Nice room

Was a great place to stay.

It was bright, clean with comfortable beds and a good breakfast. The HVAC system was excessively loud and light sleepers will have a problem.

Very accomodating and a very nice place to stay

Terrible customer service. Will never be returning

Staff seemed to initially help us by offering and providing a complimentary late checkout until 4pm. Then later lied and said it was never approved, even though they had provided us with key cards which work until 4pm at the day of checkout. This was later dealt with accordingly and a formal apology was issued to us by upper management. The staff continued to be rude about the situation and refused to apologize. The driving conditions were terrible. Many guests complained about the poor removal of snow from the entrance driveway and parking spots including accessible parking. Staff just argued with guests rather than taking the necessary steps to provide a safe environment. Our vehicle got stuck numerous times trying to leave and enter the driveway. No help was offered by staff. Wifi and room entertainment was spotty and not working for the most part. The TV greeting was for another guest in another room and the TV remote did not work. A maintenance worker was sent to our room to correct the issue, and rather than providing us with a working remote for the entire system, they provided the original TV remote used only to turn the TV on and off, and left the system remote with dead batteries, which could only be used in close range. We are regular guests at this hotel and can guarantee we will never be returning due to poor management and customer service. They even threatened to call the police and have us forcibly removed from the property when we mentioned our late checkout.

Courteous staff

Geof and Janet

This was a really excellent stay. Large clean room with full amenities incuding full fridge and stove. Great hotel with bar and food service and a great breakest buffet included. Friendly staff, we had a small issue with room heat and they came right away to sort it out.

A comfortable bed. I'll be back again.

Was great definitely recommend!

Very spacious room. Room was clean.

Nice hotel. Very clean.

Loved

Loved

Very convenient for my trip to Oakville. Hotel is clean, quiet and comfortable. Staff are friendly and helpful. The gym was uncrowded and well equipped. Great place for a business traveller.

First time ever in a hotel where front desk staff hangs out in the office and not at the front. So you have to sit there and wait for them to finally realise there is a guest waiting to be admitted. Dont bother calling the front desk because they wont answer either. You have to go down on your pjs to make any sort of request.

Nice hotel and facilities very conveniently located right next to the QEW.

Comfortable bed, clean room

Amazing spot to stay

Totally an amazing place to stay. The staff at the front desk were helpful, and amazing. Loved the bar and food served at the restaurant. The breakfast choice was really appreciated. Ao clean everywhere. Loved the pool too. Recommended to anyone going for a pleasant stay.

The suite was not clean even dusty. Not like when we came the previous visit unfortunately. And I called a day before asking about the pool is it warm or not, she said actually it is hot but in fact the water is cold! Not recommended for a friend to come.

Clean

Everything

I would have liked a restaurant within walking distance

nice convenienent & clean property But hate that they only clean every other day

Lovely location and pleasant staff. Definitely worth it

Very good

The hotel was very good the only thing that I didn’t like is that we asked for the highest floor level but they gave us the second floor which wasn’t what we asked for but everything else was great

Breakfast was excellent. Saw a cockroach in the corridor

Nice safe and well equipped suite

In Ottawa it was suite in Toronto it was studio it was amazing the room has dishwasher and microwave, sink, and dinning ware, so good feeling, comfortable, and enjoyable.

I recently stayed at this hotel and had an overall decent experience. The staff was friendly, and the location was convenient. However, I have to give it 3 stars mainly due to the cleanliness of the room. While the bed was comfortable and the amenities were nice, the room could have been much cleaner. There were some noticeable spots that needed attention, and it felt like the housekeeping could have done a more thorough job. With a little improvement in this area, the hotel could easily earn a higher rating.

JL

The air conditioner is too loud. Can’t even sleep at all!!!!!!!

Room was missing kitchen items such as dish cloths

This hotel was fantastic, affordable, and a quick $8 Uber to Clarkson go station. We stayed here and went to Budweiser stage for a concert and now we’ll never get another overpriced downtown Toronto hotel again! The hotel is modern, spacious and has all the amenities! I especially loved the kitchen which would be very convenient on a multi-night stay! I’m so glad we found this hotel!

Excellent breakfast- Clean rooms - Great reception!

Good

Clean and safe I recommend

Good hotel for the family and long stay

We stayed for 5 nights at this hotel. New property, very comfortable, staff was great. Breakfast included was basic but good to have. You do get tired of the menu after a week though! Good location and my kiddo enjoyed the pool. Would book again!

Condition, services was good

Very nice hotel with modern and spacious rooms.

Nice property and stay!

Excellent hotel. Loved it. Great staff, clean and very good breakfast buffet. Highly recommended.

Staff in the reception area are very friendly and helpful. They’re more than willing to answer our inquiries about the surroundings as a 1st time visitor of the place.

I like the location and facilities in the room.

Upon entry of the room it was apparent that the room was not effectively cleaned. The shower had dirt on the end of it and the kitchen gad dirty cupboards one of which had onion skins all over along with on the floor around it. We were told that cleaning of the unit is every other day. The cleaner tried to enter early but I informed her that my little one was still asleep. She said she would return but she never did. Both incidents gave the impression that cleaning is done at the bare minimum if anything.

Overall stay was good. However the room service is alternate days.

Had the best stay here! Wonderful, pleasant, kind staff! Breakfast was amazing, lots of variety. The staff in the area were on top of things… constantly replenishing and cleaning up. Highly recommend this hotel!

We arrived around 11 pm. Then as we enter our room were very disappointed. So dusty even the telephone is dusty, the fridge they didn't clean it properly and the toilet shower walls is sticky .. over all cleanliness is poor. The staff even told us they will clean it the bext day. That makes me upset more then i told them were so tured and we will sleep in a dirtt room? Put yourself in my shoes would you be happy.? I want you to transfer us now.. Then someone came out and said yes will do now..Hotel should always make sure that there room is clean someone should inspect the room everytime the cleaning is done to make sure that once the guest came in its clean.

Great good staff service Happy 👍😍

Nice and clean!

I like everything and quite surprise with the fabulous room we had, very impressive. Would definitely book with them again. The only thing was the breakfast, the coffee was cold.

Complimentary breakfast was nice. Air conditioner keeps working even if I turned it off. It was a bit noisy

We appreciated the warm welcome from the entire staff as well as the spotless cleanliness.

There was no conditioner in my shower

Everything was lovely including breakfast....no complaints!

Clean is our top priority when it comes to staying in hotels. Definitely will consider the same place every time we come back to Toronto area.

The rooms are great for families. It’s nice to have the convenience of a kitchen. My kids were happy. They had gluten free bread at breakfast which is rare and appreciated. The back stairwell smelled of cigarette smoke all the time, which I thought was odd because everything seemed to be clean and nice otherwise. All interactions with staff were nice. It was quiet. I’d stay again and I’ll look for Residence Inn when I travel.

Very close to UTM 8 minutes drive

Like that it has a bar and laundry facilities

Everything you need for a home away from home.

Will be back.

Best

We stay there for a night sleep over and we really like it also we had breakfast before check out it’s so good.

I’ve stayed here before a few times and I loved it. I initially booked one day, and decided to book an additional upon arrival to the hotel. It wasn’t until AFTER my payment was processed for the additional day, and I was settled in my room, did the front desk call me to tell me there would be a mandatory fire alarm testing. I understand that alarm testing must be done however the length of time and the amount of times the alarm was tested was unacceptable. I would have appreciated being informed PRIOR to my booking that it would be tested. I left the hotel tired and un rejuvenated. The fire alarm went off for two mornings and was EXTREMELY loud. The pool area did not have towels until I had to inform front desk who then only replenished the hamper with a few. Also it would be great if the breakfast buffet was extended to at least 10am/10:30am. Often the point of booking a hotel is to be able to sleep in longer than your usual wake up time. With breakfast ending at 9:30am, you are forced to either wake early or miss it entirely. On a lighter note, I love that parking is complementary, the rooms are spacious and quite clean (despite the fact that I had to to switch rooms due to a leaking toilet) and the kitchenette is perfect. It’s equipped with every thing you need.

Very children friendly, we enjoyed our stay at this hotel

Excellent hotel

It was an excellent hotel with an amazing space, very good breakfast, excellent service and location. I would go back again.

..

Good hotel

I was so surprised how clean that place was. Definitely worth it though and I would definitely recommend it to everyone

All the staff is very warm and welcoming. It is also a well kept facility thanks to all to who contributes. It is noticed and highly appreciated. Thank you.

Check in was seamless, and Ashante (hopefully I spelled that right) was so nice and informative. Room is spacious and clean, the kids say this is their favourite room they’ve ever stayed in!

Comfortable room. Friendly staff. Efficient service.

.

Very clean, quiet… great location and great customer service!

Staff was very friendly, room was clean,breakfast was very good.

Great stay

Response to requests for service was quick and polite.

Our room was spacious and impeccable. The staff is friendly, helpful and welcoming. The grounds are well kept.

Very nice we would recommend. Except breakfast was always packed. Overall geh

It was spacious and clean. Would be better if it provides more lighting inside the room other than lamps.

nice and clean

The hotel is comparatively new and clean. The suite is large enough for the family. The breakfast is good and delicious.

2nd time staying here, staff was friendly, clean rooms. I was impressed the day I left, the management had an ice cream truck for the hotel staff to enjoy a treat on a hot summers day. Shows they carenot only about their patrons but their staff as well.

Front desk was extremely rude. Outlets weren’t working in my hotel room and instead the manager on call manish was extremely disrespectful and ruined our stay by yelling at me and telling me to simply leave if I don’t like my room rather then helping solve the problem. Even the technicians said the rooms outlets were default however manish refused and was rude considering my family and I were the guests there and were already late to go to a wedding when we couldn’t iron our clothes. He definitely doesn’t deserve this manager position has he has no respect towards the guests and does not know how to speak to people without his temper. Terrible to know such a hotel has such an awful person there ruining peoples trips.

only Thing I did not like was the old lady at the breakfast reception. the lady was staring at us while we get food and while eating/ very inappropriate

We came from NYC for a wedding. The hotel was was clean and the breakfast was great. It was centrally located for our purposes and close to the airport. The staff was very helpful. especially Tenzin who worked at the front desk. She went out of her way to help us. Great stay!!!

Great neighbourhood. Easy to get to. Quiet and clean. Staff was very polite, pleasant and helpful. Would definately recommend this to everyone.

Room for as super! So clean, good size and all amenities! Breakfast was very good including hot items! Staff were all amazing——so friendly and positive!

All the staff were fantastic

Always very polite and friendly. Never an issue with this location. Very good with pets.

The rooms are large well laid out with a great kitchen bathroom and very comfortable beds. All the staff are attentive and responsive in every situation.

Great experience

clean and bright huge room. reception staffs are helpful and friendly. comfortable stay.

One thing I noticed was that the heating was auto set to a certain temperature (21.5'C). I increased it to 24 overnight but it didn't change and remained 21.5. Seems like it's not controllable from the room. Other than that everything was great and breakfast was really good as well!

Convenient location Amazing staff Rooms was fairly clean Great when travelling with kids

Horrible! I complained 2 times because my room didn’t have hot water and they did nothing!!very poor management

The hotel, rooms and staff are amazing. I highly recommend this hotel. Robert

Very convenient location Always lovely to stay at this hotel with family

Great room! Only complaint is about the breakfast- no cream for coffee the first morning as they "ran out"!! Also, juice would have been nice.