Rooms were clean and everything outside was very nice. The pillows were uncomfortable for me but the main issue was the hallway smelled very musty and my room as well. It was damp in our room the entire time and made all my clothes damp also. Even the carpet felt like it was wet. Unfortunately for that reason I will not stay there again.

WE LIKE THE STAY IN THIS HOTEL ,GREAT STAFF AND PERFECT ACCOMMODATION.

Very spacious. Clean. Good amenities. Good restaurants across street. Very friendly. Gave late check out.

mildew smell

Great location, with easy access to major highways. Facilities are very well maintained. Parking is abundant. The staff is nice.

Property was a 5-10 min walk to the beach which I loved. Lots of food option near including 24hr CVS. The kitchen in the room was a plus. Overall property was nice but just a little worn down (ex. Sofas in room, lobby and outside lounge area). Free buffets breakfast was not good only pork options which we couldn’t eat as Muslims and my husband wasn’t allowed to bring me any food to the room, we had our 3 month old asleep in the room so we both couldn’t go.

Bugs in room. Mildew-ish smell in new room. Lobby and common areas well maintained. Staff was nice Rooms are nice looking outside of the bug and smell issue

The Hotel was excellent. From the moment we arrived, the customer service was exceptional.

Birthday trip

It was a really good stay, close to airport, port and beaches

Beautiful and clean. Close to amenities. Great for the price.

Couldn’t get a 30 minute extension for check out.

All the personnel were extremely helpful, polite and exceptional.

Another great Vacation

I got what I was expecting, great service , great place to stay

Overall decent stay

The pool and the waterpark was excellent. Pros - pool was nice and so was the water slide. Rooms were as expected. Laundry onsite for free. Cons - the layout of the shower in the bathroom was off and there was no way to shower without the floors getting wet. The towels or our swimsuits never seemed to get dry. The bathroom shower faucet was stripped and you had to adjust it oddly to turn off the water. The daily housekeeping didn’t vacuum one day and we had a bit of a mess since we had gone to the beach. They also never took our old towels that we left in the shower since they were soaking wet. Lastly they charge you 40 a day which then turns into a credit at the restaurant.

There was a system glitch and my reservation was booked for 2/7-2/8 instead of 3/7-3/8 and hotel refused to allow a correction.

No complaints

Extra fees on extra fees. Parking was $129 for 2 nights thats insane

5 stars all around, definitely going back.

Clean, safe, staff are helpful

Hotel was nice. Staff was nice. The only thing was that the TV wasn’t working for two days n I sleep with the tv on .. no biggy They moved me to another room. The sofa bed had bedbugs we ran back to the room we were in at first and they only credited me $75 that wasn’t nice at all .

It is clean and in a good location. About a 10 min walk to beach

The staff was excellent in both the bar/restaurant area, but especially Mariselle (spelling?) at the front desk… she is a real asset!

GOOD UBICATION , GOOD ROOMS

I don't think the air conditioner was working correctly. Our room had a damp smell. Disappointed

Overall it was a good stay. The room was clean, the grounds were kept up, staff was nice, conveniently located near all the places we wanted to visit. I would definitely stay here again.

There is a destination fee of $40 per night. And you are not paying that while booking online !! Just know that. The destination fee is pretty much $40 a day that you have to spend at the bar/ restaurant. At the marriot and it does not roll over. Use it or lose it. Other than that. Great stay. They have beach chairs and towels and umbrellas you can take to the ocean. It’s walkable about 7 mins. Great bars, on the ocean and next door. 10/10 stay…. About. A $14 uber from the airport.,we got a uber at 2:30 am from the airport then to the airport it was at 3:12. So uber runs all night. You’re good

I didn’t like the smell in the room and hallways. It smells like mold and it was very humid. The room couch and chair were stained, and the bathroom had no ventilation.

Wonderful property. Staff was amazing; Carlos was a great bartender! Pool was great and entire hotel was clean and provided great service.

Stayed here for 4 days, the experience was great

Unexpected Charges & Unpleasant Odors

I stayed at Residence Inn Isla Verde San Juan and chose to pay at the property. At check-in, I confirmed there were no additional charges beyond the known $40 per night resort fee. However, at checkout, I was surprised with an extra $20 per night charge (totaling $43.60 after taxes). When I questioned it, staff first claimed it was required, but I later learned it was because I mentioned in the booking comments that I would prefer a room away from the elevators if possible. At no point was I told this would cost extra, nor did I agree to it. Adding to the frustration, there was a persistent foul odor—the area around my refrigerator and the hallway smelled like a dirty diaper. The same odor was noticeable in hallways on multiple floors. Between the undisclosed charge and the unpleasant smell, this was a disappointing stay. Double-check your bill and be aware of potential cleanliness issues. I expected honesty and better upkeep, but both were lacking.

It was good for what is was, the pool, breakfast, service, & room were good. Nothing was really excellent but no real bad experiences either. The bed was comfortable and the room was quiet even though you are so close to the airport. I would go back again.

Upon arrival I checked in and had booked to stay in a room with 1 King bed. When I got the keys the room had two queen beds. I went to the front desk to correct this issue and all they did was assign me another room with two queen beds. I complained again and they said there were no more king beds available, I just don’t understand why they wasted my time. Secondly, the smell is so strong and unbearable. It’s very musty. Also, if you are a parent and want a place to have your kids screaming and playing ball in the hallway then this is the place for you. If you are an adult couple trying to relax, don’t even waste your time! We complained about the noise and they said they would send security, but nothing. Lastly, I checked out early and they told me I’ll be charged extra for early checkout which makes no sense. I will never ever stay here again nor will I recommend.

I liked that it was close to the airport and walking distance to the beach, restaurants, bars, and a casino. I liked it included breakfast and complimentary daily credit for the bar and bar bites and drinks.

Everything was great and staff very friendly

Room smelled musty .

Not very clean, room had a funky smell .

Great hotel, lackluster food and drinks

The hotel is beautiful, rooms are spacious. We would stay here again but we wouldn't spend much time dining at the hotel. Poor food quality, small drinks and generally slow service.

Nice place, great personnel. Everything so neat

Check in was a disaster . We had to check in a day late due to inclement weather . Communicated with the hotel what our issue was and that we would be checking in a day late . Front desk attendant said they made a note of it , just for us to arrive and have no room already set for us . They ended up putting us in a handicap suite that had stains on the floor , a phone that didn’t work , and housekeeping that only visited our room once the entire trip . It’s very inconvenient to have to walk to the front desk every time we needed new towels . The hotel was also not willing to accommodate our stay on the last day due to the inclement weather pushing our trip back . We called 48 hours prior to adjust the room and was told it would be honored but upon arrival it wasn’t , forcing us to have to find another hotel to go to for the last day of our trip . Overall , the stay wasn’t all that . The bar and pool areas are ok , service was entirely too slow . It should never take 30 minutes for a drink to be made when the bar isn’t even full . The only person who really helped us out was JC , our waiter . He was quick and super helpful the entire trip . He should definitely be in management because he was a problem solver for us ! Overall , I don’t think we’ll be back .

Just ok

The lobby and common areas of the hotel are very nice. The location is good as it is close to the airport, beach, and restaurants. The room itself was just ok. Smelled kind of musty and stale. The shower was terrible because it’s not fully closed in so water sprays all over the bathroom floor. Rooms need to be updated and cleaned more thoroughly. Review your bill carefully before checking out.

Overall the property itself was great. Unfortunately our room had a little damage to it. It smelled and felt humidid, even with the AC on. Plus there was Central Air issues because the AC would automatiaclly drop on its own, making the room colder while sleeping. The pool was amazing and getting to lunch or dinner options even better. The beach is walking distance, with an amazing vibe. Great location to get to different sites and airport.

Nice Stay

Nice hotel. It was quiet and the room was comfortable and well-spaced out. The location was good. Short walk to the beach. They give you chairs that have straps on the back so you can put them on like back packs when you go. Drinks at the hotel are pricey. I'll add this next part as someone on doing another review mentioned so I'll verify it. They charge an extra $40 per day as a resort fee. This can be used towards food or drinks but you still paid for it. It does not carry over to the next day so if you forget and don't go get drinks or food, oh well. For price reference we got 2 pina colada's which were $16 ea. After you tip and tax you spent the $40. You can find cheaper elsewhere. Plenty of restaurants around. We didn't rent a car this time. There really isn't much site seeing in this part of San Juan. All the site seeing is in Old San Juan and you're probably not walking that far. There are plenty of Ubers around for that sort of thing if you didn't rent a car.

Further away from beach and San Juan than I thought.Otherwise, very clean and functional with professional staff

The things we liked about this property was the room was comfortable and clean, the shower was amazing, and the staff was excellent. The things we didn't like was there is a loud fan that runs constantly that you can't turn off and the breakfast buffet was constantly out of food. It's convenient to the airport and has a nice little pool. Would stay here again.

The hotel was newly renovated and the service was great Even though we had to walk 3 blocks to the beach it was still very good They were very accommodating to our needs and breakfast was a plus Pool was fun for kids and adults and bar and food serve was great

Great stay!

I was really scared at first because of the mildew and mold smell everyone was saying but it didn’t have that at all, the place was clean and organized and friendly for first time people traveling. Just watch out for the hidden fees it was a 40 dollar destination fee and then a 50 dollar fee (that gets returned) for no reason I was very confused and There was only the check out guy that was a bit rude but besides that it was good

Everything about this hotel was awesome!!!!!

Great Value, Great Customer service

Everything was good

The hotel was pleasant in all. Easy transportation everywhere in town. We were surprised by the 40 dollar nightly destination fee, we got the information about that few days the departure, we did not know anything about when we booked the room . :(

We had a wonderful experience at the residence inn. The only downside was the early breakfast 7-9. I would have preferred 8-11 When you fly from ny you lose one hour ! The staff was very friendly and it was very convenient.

The location of the property was ideal . And central to dining and malls

Love it, would do it again

This property was really nice needed a few up grades in bathroom staff was great and it was clean I love it I will come back

No pillows or blankets for two days!

Prior to arrival we requested 2 rooms be connected and the 3rd room on the same floor as the other 2. That didn’t happen. There were no luggage carts when we checked in. We asked 4 times and never did get one. The pack and plays that we requested a week earlier were not available when we checked in. We were told they would bring up extra blankets for a 7 and 10 month old to lay on. After my daughter went down to the front desk again and told them to find some pack and plays they finally delivered them at 8 pm. The first night we ate in the restaurant. There was 9 of us. Everyone got their food, but myself. I finally got my food after everyone else was done eating. No apology, no credit. Continental breakfast is mediocre. Wait staff is not very attentive. They close the doors at 9 am with no exceptions. The beach is not right across the street. I would say it is at least an 8 block walk. Even though you can get beach chairs and umbrellas at the hotel for free you can rent lounge chairs for $5 and umbrellas for $10 all day at the beach. We would rent the chairs but bring the umbrella from the hotel. It is light weight. Two waiters at the restaurant/bar gave me nothing but attitude. I spoke with a manager. These two had a different attitude the next day. They want you to put everything on credit card even though they advertise cash or credit card. It is like everyone is on island time. Time is no essence. Rooms were nice. Beds were hard.

The hotel has a modern look and the interior is visually appealing. However, our experience was not entirely positive. In our room, the door would not close properly, and it was very cold. The temperature couldn’t be adjusted, and the technician couldn’t resolve the issue, only suggesting we turn off the ventilation system entirely. This made our stay uncomfortable. Breakfast was available but far from ideal – it lacked variety and quality. Overall, while the design is great, practical issues like these need to be addressed to make the stay truly enjoyable.

Love this hotel

I had a comfortable stay. I stayed at room 212. The hall way between the room and the elevator was very moldy. That is the only issue I had

the hotel is new and clean, the rooms are mini apartments, what a pleasant stay

Great staff

I enjoyed staying at this property. The staff at the bar and the housekeeping women were the BEST! Very friendly. Lots of suggestions for activities and they made sure you had everything you needed!

It was a perfect location and everyone was helpful and friendly.

I really enjoyed this property. I typically stay at Hiltons, but this trip was schedule with others. It had close proximity to Playa De Isla Verde and some good restaurants, etc. I would recommend for the price.

No good service

Very convenient to everything. The hotel have all the comforts including a full kitchen, indoor/outdoor bar pool and play for kids.

The staff took good care of us and helped us when our reservation was for the wrong room.

Great stay

Great stay, big rooms, comfy bed, big bathroom/shower, the only complaint was the dryer took over an hour to dry when the sign said 30 minutes.

Location, staff (especially Marisol) was a charm and very welcoming!!!

We had an enjoyable stay. The suite accommodations were very good. We made use of the pool, bar and restaurant.

This property is well maintained (very clean), has great customer service and is perfect situation for tourist with walking distance restaurants, beach and uber accommodations as well as self parking.

I was charged an additional $90 per night, resulting in an extra $440 for just one night. This seemed quite steep for a 3-star hotel that offered standard service and a pretty basic breakfast.

Very spacious rooms but not near a beach.

Close to beaches, restaurants and the airport.

Excellent service

Great hotel . Enjoyed very very much . The staff were so nice and welcoming!

The staff and hotel was very nice I would definitely go back

I loved this hotel overall. I just didn’t like the fact that it was freezing cold in there. The staff were really friendly and welcoming.

Horrible

Staff doesn’t help. Had to request things SEVERAL times in order to get something like help with the AC being too cold and pillows that I requested twice and still never received. Waited over an hour at the bar to receive a drink. Just bad. Hotel also had an odor of wet mop throughout the hallways and in the room.

It is not a 2 min walk from the beach as it boasts. This is important to know if anyone in your party has mobility issues. It’s more like an10 minute walk because you cannot cut through adjacent properties to the beach. Also the included breakfast was not edible. The breakfast area, set up and food was the one place that was absolutely dirty and gross and the food was bad. It actually tastes rotten. The room was very clean and excellent and the staff were very friendly. If you want breakfast go right next door and get a cinnamon roll - best ever.

The front desk staff were very unfriendly. At 4 -5 interactions occurred and every time we felt like we were inconveniencing them despite very simple snd appropriate inquires. There was a 40$ meal credit that was not initially deducted from our final Bill. We had to review it twice with them taking more than 20 minutes before the woman adjusted our bill without any slightest expression of apology. In summary - horrible front desk service.

should disclosed extra cost up front like parking is 20.00 per day. Also don't have bicycles anymore.

Everything great, only a little smell of humidity in the room.

It’s very convenient location and close to the airport. I booked 2 rooms for four of us for four nights. At first one of the room was smelling like mold, TV wasn’t working, lights weren’t working. We made the complaint to the front desk and they didn’t do anything about it. When we’re paying a big amount of money for the rooms, we do expect some kind of decent service.

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to major attractions. No need to rent a car, Ubers were always minutes away and super cheap!

The property was beautiful and well maintained. The staff was friendly and helpful. As an fyi there is about a three block walk to beach and beach has no restroom facilities. Also note there is a $40 per day resort fee to be used at bar. If you don't use it; it is still charged to your room. Overall wonderful location.

Staff were all Friendly and helpful - Management did not schedule enough servers in the restaurant / bar area 45 minute wait to get a drink

Staff was very nice. Rooms are very clean and spacious and even come with a kitchenette!

Loved the location and room/suite amenities. Furniture is modular abd could be more comfortable. Buffett breajfast inckuded was a huge money saver for a family of 4.

Very nice hotel

Great property, private, easy to park

So..so

Eventhough the hotel is in a great location, the hotel is well kept but a front desk individual was rude, unprofessional and should not be working in the hospitality industry ruined our vacation. In addition we purchased a room for four adults and the sofa bed will only sleep one person.

All in all, the hotel is a newer property- so everything was in good condition. The breakfast feel short- they didn’t seem to have enough food for all guests, limited options ie no yogurt or fresh fruit. They did give us a 40$ voucher and that got us a drink- the piña coladas were Excellent! They have 2 free washers and dryers- while I appreciate it’s not enough for the number of guests. Better off having many machines even if we pay. I waited 2.5 hours to dry my clothes. Parking was reasonable and easy in and out.

Please update the food menu! Dinner options are boring!!! Add more veggies Rooms need a fresher scent. With all the daily humidity it makes the rooms smelling musty

very nice place quite good location and close to the airport good food

5/5

Great room. Large full kitchen. Pool and kids splash pad. $40 credit for restaurant daily. Short walk to beach. Casino across street. Many walkable restaurants and bars Kids and grandparents had a great time.

Great Location, but Service Needs Improvement The property is in a fantastic location, and the common areas are well-maintained, clean, and tidy. However, there are several areas where improvement is needed. The hotel has over 230 rooms but appears to be understaffed. The breakfast area is very small, and if you want a good breakfast, you must go early. Later in the morning, items like cereal, orange juice, and even bread run out, and they are not replenished in a timely manner. On our first day, they ran out of multiple items, and we had to find someone to request more bread. Room service was also disappointing. On the first day, our room was not cleaned, and when I inquired at reception, the manager, David, was not very friendly or accommodating. He struggled to arrange even a few towels in a timely manner and came across as rude. The issue persisted on the second day, and I had to remind them twice for room service. Calling the front desk from the room was also unhelpful, as the single staff member at the desk was often occupied with check-ins and check-outs, while the supervisor remained in the back office. That said, the other manager, Christina, was kind and understanding. She offered a small credit to compensate for the inconvenience, which was appreciated. Overall, while the location and property have potential, the lack of staffing and poor service left much to be desired.

One member of our party had over 150 bed bug bites after two nights in the room. Rooms were dirty, not cleaned and linens plus couch cushions had multiple stains.