Worked perfectly for a quick weekend trip

Carmen was great.

Horrible service

Paid for my room ten mins after check out they knew I had animals and they took my money and then five mins later came to my room kicked me out and gave no refund two days before thanksgiving and then told me to get off property or would call cops when I had no fight with them I asked what I had done and the maid was mad about my clean and very tame service animals that were nvr an issue before and I still haven’t been refunded or told an apology also it’s still a pending charge on my bank I had my animals and the front desk lady made me leave my room door open being rude as she could be with me in tears saying please can it be cracked I’ve done nothing wrong u took my money and now are going to make my animals run from the room as she said she didn’t care not her problem as she watched me try to rush to clean and pack my stuff my animal went towards the door as she let it escape and didn’t try stopping it at all and laughed with a really rude and smug attitude like I was an unpaid dirty rude guest when that wasn’t the case at all I’ve nvr been treated so poorly anywhere in my life even as I pleaded and begged for her to let the door please shut a little more so I can pack without worrying about my animals escaping the room for the third time and then to have to be told to get off property with everything in ten mins or she would call cops as if I robbed the hotel or done them wrong when in reality I was robbed and nvr refunded and told I can nvr rent again there ever

How embarrassing and disrespectful during holiday

I was ten minutes after check out to pay for my room and they took my money and then ten mins later decided that I couldn’t stay due to my service animals and kicked me out without refunding my money . The front desk lady also was so rude she came to my room to make me leave and forced me to keep the door open knowing my animals would run out the wide open door and I begged her to at least shut the door and leave it at least cracked she told me that she did not care that they could run out the room and I needed to hurry up at that moment my animals ran past her out into the hallway and she was even more rude and told me that i needed to get my animals and get out or else she would call cops on me and that’s literally without refunding me allowing me to pay knowing I had my animals and then robbing me and leaving me in the streets two days before thanksgiving all because she wanted to feel superior for no reason I was crying and she got even more rude at that point! I’ve nvr felt so embarrassed in my life and to follow me all the way to pretty much the side of the road but not off property all the way she then tells me I have ten mins or she will for real be calling the cops for trespass and I asked her to be a little bit more sympathetic to my situation of now sleeping on the streets because of not having money to pay for the new room I was forced to have to get.,,, I’ve spent so much and insane amounts of money with this hotel for years and to be told I’m not welcome back…

Property was great , room’s heating did not work - so I was freezing all night . But , I also did not tell them until the morning ( too tired ) - so I don’t know want to ding them on service as they did not have a chance to fix.

Amazing stay! Breakfast had very good options, the general manager was very approachable and friendly!

Clean and quiet. Convenient location, close proximity to the Domain. Excellent suite with 2 TVs and a comfortable couch, and good breakfast. Also received a little Halloween welcome bag with waters and cookies.

Good neighborhood and close to shopping area

Great night

We stayed for one night. It was cozy and comfy.

Three days of heat and no AC

I stayed at this hotel for three days with no AC never accommodated took him three days to move me to a regular room that had AC

The woman who checked us in was great! Very friendly and efficient. The stay was quiet. Room was clean. The only thing I would say was breakfast was a little disappointing. Not a lot of options but it sufficed. Otherwise very happy with the entire stay.

The front desk not to let me check in after driving 4 hours to get there. No refund either. Had to find another place to stay at 2 in the morning.

Good breakfast and very clean rooms with excellent customer service. I will rate this location with a 3.8, will be coming back

My family and I had a great experience here. The only issue was the pool was out of service, it would have been nice to know ahead of time but the property was safe and quiet.

Highly recommended, nice size room, full kitchen, nice breakfast.

My stay was excellent however my room bedding was not acceptable. Queen bed and the mattress too soft.

Great staff

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Family vacation

Comfortable stay for a family vacation. Great service when needed.

Liked everything but the required ‘deposit’, above and over room charges and fees!

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The Pet Fee of $120 is Horrible for guests already spending hundreds to stay at the property and the pet being kept in a kennel

Choose another place, simply not worth it

The front desk team was not accommodating and attempted to decline my partner and I’s debit/credit cards despite us having the funds available — then proceeded to double charge us for the room. The water was not hot in the room as well (shower, kitchen and bathroom sinks), the continental breakfast was non-existent as well. The wifi was super slow as well.

Great location, excellent value for the money. Friendly staff. Super clean, and really large space.

convenient to grocery, shopping. Room was great . good breakfast options front desk staff very nice and helpful especially Steven

Good value

Great location; clean pool; friendly staff

Yes

The bed mattress is a little old and down

There were roaches on the room, killed atleast 5. Asked for room service and the bathroom wasn’t cleaned only room was cleaned after alternate day room service. Same breakfast options for three days.

The bathroom was much nicer than most other places I've stayed at recently.

All good

Nice and quiet

Convenient to everything. Window curtains need to be addressed in regards to the air conditioner!

Beautiful place. I liked the many different points of entry. I was close to my car; easy exit.

Family time

Comfortable and close to the movies, perfect for a date with family. All in walking distance too.

Cherri at the front desk was kind and welcoming. Excellent customer service. Room was clean and comfortable. Very satisfied with stay.

Comfortable

Great place!

Staff was super friendly, place was very clean, breakfast was Great. Was a great trip

Very clean. I loved the kitchenette and all the pots, pans abd utensils that were provoded. Coffee cups and glasses too! Made me feel right at home. Woman at the front desk was very Friendly.

Cherri was excellent at checkin. Large room. Unfortunately the room was over all the fans so noisy all night. Would stay gere again

Everything was perfect. Stayed for a night. No issues

Great location! Quick drive to the Domain shopping and dinning. Rooms are great and spacious; traveling with my 87 year old mother can be challenging but the staff made the checking in and out easy. Great staff! Lady by the name of Carmen was very nice. Will definitely choose this property again

AVERAGE BREAKFAST

Very nice hotel

Great location across the highway. We had a nice, spacious studio with a kitchenette and a bathroom. Only problem was that the flush wasn’t working properly with the water not flowing away even after flushing 4-5 times, till it eventually randomly worked once in a while. Another problem was the toilet paper roll holder fell off. Other than those issues, the stay was fantastic, and rivals many AirBnBs in Austin. Would definitely stay again!

Friendly staff. Clean rooms. Our two bedroom unit was Accessibleand the water pressure in one of the bathrooms was really really low. Queen size beds in both rooms. I wish they had a king size bed like home wood. The staff friendliness is highly appreciated

Cold shower, room had a smell. Cleanliness subpar.

No complaints about our stay. Very nice property

Recommend!

The staff was friendly and accommodating. The room was spacious, clean and comfortable. The location was perfect with easy access to the highway, restaurants, grocery shopping and retail shopping.

Outstanding

Excellent location and service

Receptionist was very friendly. We made our reservations at the last minute while in Dallas. We were able to get a reservations and were even upgraded upon arrival. Something to keep in mind is that most stores closed at 10:00 pm.

More then 5 starts

I will stay here on all my Austin trips from now on ! Best place ever

Roaches. Many roaches. On hall and bathroom. Manager didn’t care.

The manager on duty graciously upgraded my room for my birthday. It was very nice!

Good choice

First time staying at this hotel and I would recommend. Large clean rooms. Nice staff. Good breakfast. Close to the Domain area which is a good place to visit. I would recommend staying here.

We could hear everything in the rooms around us. Pet fee was high.

Helpful friendly staff. Clean comfortable rooms. Overall excellent experience!

No hot water in shower, dead roaches

Location is great

Good

The staff is friendly and helpful. I love the rooms at this chain of motels. The breakfast is the best.

Nothing the hotel ataff gave our room away prior to our arrival. Even though we used the early check in option giving to us. We had no rolm when we arrived and was displaced

Did not provide the room reserved.

Disappointed in Pool

The pool was not swimmable and not maintained and I booked because of the pool. Even in winter I use it for therapy. There was no hot water when I took a shower and my toilet was broken. I was moved to another room, but was an inconvenience.

I liked the room and services, breakfast, and parking

Our third stay at this property and always clean and fresh. Very polite, professional staff and comfortable atmosphere. The queen studio is very spacious suitable for extended stay. We will be back.

Friendly staff knowledgeable about the area. Clean rooms, plenty of complimentary soaps provided. Would definitely stay here when visiting again! Across the street is a pretty good shopping plaza as well

Our reservation was canceled by the property with little notice

Very nice

Eh

My check in experience was terrible. The person checking me in took over an hour to check me in and the key to my room was not working. I had to go down to the lobby over 5 times until she finally let us in with her emergency key.

No thanks

Room wasn’t ready at check in time. They quickly finished cleaning it about an hour after we arrived. The room was warm when we went in. Turns out the AC was broken. They claim to not have known, but if the guests before us truly did a late check out and they had a cleaning crew in there, right before us, i find It hard to believe no one noticed it was over 80 in the room and humid. Water pressure was terrible, especially for a first floor room. Breakfast was either cold or undercooked. Silver lining was the front desk had a fan at 2AM when we couldn’t take it anymore. Some of our party opted to sleep in the car.

Hotel was overbooked, and we had no where to stay, worker said he couldn’t print a receipt to confirm refund, my son was sick and we had no where to sleep, he passed out in his car!! Worst experience EVER!!

Ok but cleanliness could improve esp. in the gym.

Very clean and very well taken care of. We used the fitness center and the pool. Breakfast was delicious and included in the VERY GOOD price. Staff was very helpful. Great stay after a very long trip

I loved it

It's good

Good place to stay

The whole place was so clean and beautiful. We was amazed at how beautiful the room was, especially the price and the amenities.

It’s ok for a few days stay

My stay was overall Great! The location was perfect to the domain (4min drive)and downtown area (13min drive). The staff was friendly and accommodating. The room itself is a great size, clean, and had everything we needed for a very comfortable stay at an awesome price! The pool was small but we still enjoyed it. The only dislike was the breakfast selection. The drink machines produced an unpleasant oj and apple juice. Waffles are my usual go to but the ones premade were disgustingly sweet and tasted like I was eating pure sugar. Overall I would definitely book again!

Great stay

Good hotel, not extr

The attitude of the guy at the reception when we checked in. Then got to the room and was opened with lights on (apparently housekeeping forgot to close it). Then one of the rooms (we reserved two) had different configuration from what we reserved. Lastly, the hotel is so poorly constructed, that you can hear when the guys in the floor above walk, open their shower and even when they open their closet. Terrible!

Everything was perfect! Quick check in process ! Room was very clean and comfortable and had everything I needed! Highly recommend and I will be visiting again soon! Thank you !

Dishonest desk clerk

I had an issue with the front desk. I bought two sodas with cash, but when I checked out the next morning I was charged for them on my incidental bill. The morning clerk said there was no cash in the drawer. I think the night clerk is taking the money assuming nobody will catch the small amount of theft.

Very disappointed for a Marriott property

I checked in at 4 the check in was smooth and rhe tall African American Gentlemen at the front desk was very nice and helpful. Which is what I expect from any of the Marriott properties. I immediately get to my room i was traveling from Illinois to Texas. I noticed the living room area had a samsung smart tv but you couldn't use the smart tv features like Netflix or Prime video. No smart tv in the bedroom. I have been a guest at residence inn, courrtyard and Fairfield and always had a smart tv. The next day i called down to the front desk and the girl that answered the phone was very rude and in friendly. In this same day no one came to clean my room ans then when i inquired for rhe 3rd time house keeping did not clean the shower or bath tub but she but fresh towels in there. The iron doesn't work kept leaking water. The faucet in the bath tub was leaking when I turned on the shower because the faucet was not installed properly to the wall. The property had no lotion, no toothbrush or tooth paste. I will never stay at another Marriott property evee again.

Great hotel

Overall stay was wonderful. There was a mixup at check-in. I had prepaid my reservation and the clerk charged my card for the stay (again). I spoke with other agents (Maria and Carmen) who were very helpful and they took steps to reverse the duplicate charge. Room was always made up and breakfast service was delightful. Hotel is clean and modern.

My daughter & I recently visited Austin for a fun girl’s trip. We picked this hotel for the location- as it is close to The Domain. We stayed @ a different Residence Inn in February that had a similar name & we were expecting this hotel to be that hotel. The staff informed us that there was a recent name change with 2 Residence Inn’s, both of which are near The Domain. Anyway, this hotel is also very nice. It’s new & clean. The staff were very friendly & helpful. We would stay at either of the Residence Inn hotels located near The Domain.

Property, great. Checked in late because we had to evacuate and reservation was canceled because we couldn’t check in on Friday due to traffic.

it was under renovations at the time. the breakfast was often missing coffee or the hot plate.

Don’t stay here

We prepaid for a 1 bedroom suite and it turns out they have NONE of those rooms because they are renovating the hotel. They never notified us that our room was unavailable. The room we stayed in ultimately was a studio suite (no door) and had many problems: Pubic hair in the tub, paint chips on the floor due to the unswept renovations (they never swept or mopped the dusty halls in the 2 days we were there). The kitchen sink leaked (read: poured water on the floor every time you turned it on). The phone did not work and the wall plug on it was broken. The silverware drawer didn’t have what it should. See photos. Every time I talked to the front desk or the manager or even Marriott’s 800 number, I got the response “Unfortunately there is nothing we can do.” They refused to send housekeeping because I didn’t tell them the day before (nobody said I had to). They refused to refund me the price difference between the room I paid for and the one I got. They refused to let me sit down and feed a baby while looking for another hotel without paying for a room for an entire night. I paid $400 for 2 nights in the worst hotel I have ever seen. Do yourself a favor and cancel now while you can, or better yet just book another hotel. There’s an Embassy Suites across the street and it is way nicer. Even after the renovations are done and the rooms may be nicer and clean, the same rude people will be working at the Residence Inn, so I won’t be back. Stay somewhere else.

Hotel is under construction so the entrance and hallways are a mess. No coffee maker in the room and none downstairs until they serve breakfast at 6:30am. They are out of disposable utensils. So how are you supposed to eat yogurt or cereal or waffles?? Not a good experience!

Undergoing renovation (June 2021), which creates certainly limits.

They have terrible service, they emailed me 10 minutes before check in to let me know that they were under renovation and wouldn’t have a room for me so I asked if they could give me a different room and they told me they only had one room with a queen bed and o told them I had 6people with me and that was the reason why I had got the room I did and wouldn’t give me at least two rooms. They’ve been under renovations for a month and waited 10 minutes before I check in to tell me I had no room so I had to look for a room for 6 people last minute when I was already arriving to my destination.

Probably not going to stay here again

The hotel is in the middle of a remodel so it was less than appealing, but to be expected during a remodel. However, there was no hot water in the shower and the TV did not work.

Great location and helpful staff.

Forget the breakfast at this time. Toilet kept breaking. No room cleaning in a week due to covid.

The room was great lots of space. Wifi was ok cut in and out a bit but worked. Free breakfast in the morning was lovely

This is a great location to stay in the Austin area.