Regal Residency

7.6

Very Good

65 Guest reviews

7.6

Very Good

65 Verified Reviews

Read all reviews

Cleanliness7.8/10

Service8.0/10

Comfort8.0/10

Condition7.6/10

Amenities7.6/10

The property was dirty on arrival, only given 1 towel, 1 hand towel and 1 face cloth for 4 guests. Right by main road so noisy traffic. Sheets had stains and you have to pay extra $10 if you want clean towels for next day. Floor looked like its never been mopped and tv has hand and finger prints all over screen on arrival. Found out the motel is used as emergency housing facility. Overall, very disappointed and will not be returning 😒

Property was not organised!! No toilet paper, no towels Dirty fridge with leftover meat and bones inside. Worst thing of all was the sofa bed they considered as the third bed!! No comfort there. Cheap a nasty place beware!!

Nice room, great bathroom, biggest bed ever seen

The people in office were really nice. But we booked for executive king suite. It was not a king bed. It was a queen size. We booked with 2 other couples for the same room. They got a king bed in there rooms. But we didnt. We all paid the same price too. So thats only the down side part about our stay.

Clean

First and foremost, fantastic staff. The staff have been very helpful and accommodating on both of my visits here, which is probably why I chose to come back the second time. The rooms I have stayed in are great. They are clean, comfortable, quiet, and have had everything that I've needed. The location is central enough to access shops, cafes, and restaurants. Overall, it's been awesome, and I'll be booking again in the future! Cheers guys.

well where do I start. We had to ask for milk as we werent given any at check in. The condiments hadnt been topped up. The microwave had food splattered in it. The fridge was filthy inside and out. The mirror in the bathroom was dirty and the chromeware was dirty. We asked for blankets as was freezing. The duvets were almost pee stained and one duvet had blood stains on it. In the morning, time for a shower, but guess what? NO HOT WATER!!!!! i reported this to reception, by then bloody angry. the guy from the office was of no help. he said he would speak to his Manager. Apparently there was a electrical fault which resulted in no hot water. we have asked for a FULL REFUND but was given $82 instead of $186, this is because of booking fees and other fees involved. Ill never return. The Regal Residency Auckland is the worst paid accommodation i have ever stayed at.

Clean & spacious rooms with modern kitchen/lounge facilities and very nice beds with great linen. Highly recommended.

Property is generally basic and tired. On a busy road, but off street parking a bonus. I chose it as it was convenient for a weekend visit to our nearby daughters.

Bedroom heater didn't work,bathroom door broken,no spare blanket or pillows.Police at unit next door twice,insufficent tea and milk.Stayed 2x nites unit not serviced.Should have read previous reviews as they were correct. Would not stay again.

Very basic accommodation. Quite a few things in need of repair or upgrade.

Too scary to even go to reception. Dump. Want my money back.

Booked for three , wasn’t set up for 3 guests , advertising is misleading with what you get examples, mini bar ,outside area messy, pictures are false, dirty stained robes, broken toilet roll holder & brush, cleanliness sub standard , fire extinguishers haven’t been serviced for a year, overall not happy with stay.

When we arrived the towels in the bathroom half were hangin up and looked like they were already used I went to have a shower and both soap dispensers were empty the soap dispenser by the sink had a centimetre of soap 2 sugar sachets 1 tea bag sachet 1 coffee sachet and no milk of any kind whether powder or capsule. Really slack for what we paid If you look out the back window it looked like shanty town just total mess

Building construction next door

Not very clean. No sky. Not worth the money. Broken toilet handle. Taped up bits and pieces around the room. Not impressed with the standards of cleanliness.

Manager Gary went out of his way consistently to make sure our needs were met. He was friendly and courteous and we felt safe staying in the motel. The rooms are updated and spacious and had everything we needed. We are international visitors vacationing in New Zealand and were in Auckland twice between traveling between different parts of the country- we chose to return to this hotel the second time too.

This place is in desperate need of a renovation. It’s being held together by positive vibes & duct tape (literally). Also needs a thorough clean. We went out to get some drain cleaner as the smell was terrible and it didn’t do much unfortunately. The highlight would be the staff. They are extremely friendly, helpful and very busy. I’m sure they’d love an extra set of hands.

Most uncomfortable bed ever. It felt like lying on concrete. Stairs to ground level were outside and felt dangerous in the rain. But hosts were friendly and carried bags up and down stairs for me. Good big fridge.

Too far from shops also when we came to check in no one was in the office…

Not what it looked like on the website photo wise, not clean ordered a room with 2 beds when we arrived they didn’t have rooms with 2 beds! We declined staying in the accommodation waiting on a refund as there was no staff on the premises to refund us then!

Very clean, modern and lovely. Would highly recommend. Nice and quiet.

Nice and clean,friendly staff.

Amazing Service and Clean Room

We were so pleasantly surprised by Regal Residency. We thought based on the low price that we would get what we paid for but we couldn't have been more wrong! The service was by far the best service we've had at any hotel or motel (and we've stayed at some nice places in the past). The staff was so friendly and accommodating. They were present but not buzzing around. The room itself felt luxurious and clean! The floors were tile throughout which definitely helped with the cleanliness. We even saw the staff mopping one of the rooms during our stay. Our only complaints were that the sofa bed was uncomfortable (but what sofa bed isn't?) and the bathroom window and shower head could have used some maintenance.

Modern and clean.

The managers at this property were very welcoming and lovely. Our room was lovely and clean.

Stayed here with a very able 9 month old. Very clean, very friendly and accommodating staff. The rooms are large and updated/ new. We had no trouble with road noise, this place is a short trip to the city and airport. Stayed here because of the on-site free parking for a camper van and everything else was a bonus. The bed is extremely comfortable and heaters are in both rooms if need be. Very spacious shower and nearly all cooking utensils provided if you want to cook. This is a lovely quiet, clean and comfortable place. Would stay here again.

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Clean

great service

Handy accommodation in St John's

Overall a good place to stay. I found some of the furniture a little hard and uncomfortable but even though on a busy road, the bedroom was quiet. Better lighting in the bathroom would also enhance

Friendly staff great facilities very comfortable room

Disgusting rooms for what we paid. I have stayed in cleaner rooms for half the price of this room. The room smelt like smoke, there was a ball of hair in the bathroom, the tables and benches were not cleaned. Finally there was snot on the wall in the bedroom.

Modern in St Heliers

Lovely, modern accommodation. Well appointed and spacious. Double glazing would enhance as on a busy road and street noise is evident.

was friendly "Motel type place easy access and clean rooms

Very nice, just when pulled out sofa bed there was alot of crumbs and hair

The friendly welcome The very clean room The helpful staff

Nice & Clean Downfall: got to walk around to get to the table & chairs at the back. Should make a couple stairs from each room for familys with kids.

Very modern clean and comfortable . Excellent communication and very friendly.

Comfortable stay within CBD

Good location, good rooms and excellent service, will stay again :)

Fairly new building

This seemed new so was in good condition. It was clean and fresh. The front room was a spacious living area and kitchen and the bedroom and bath in the rear. The location is on a very busy road but we couldn't really hear it when in the back.

Loved the view and location. Had a couple of small hiccups on arrival but very quick and easy to get sorted, staff very helpful and friendly

We discovered food in the fridge and hubby went to enquire at reception if that was breakfast for us for the next morning, they advised no and that they'll come and clear it at some point. I was still alone in the unit and then someone just walked in - no knock or announcement - just walked in - good thing I was not getting changed! No apology for the rude intrusion either. We asked for more milk and just got 2x15ml ones - yippee - that is only 2 teas worth - 1 for each of us. The bathroom floor was not clean and the bathrobes were scrunched up in the warrobe - so didn't want to wear them as they looked used in the messy bundle they were sitting in. There was also no cooling and it was not even summer yet - so strongly recommend they get some fans. The units look brand new, but there is no USB outlets to charge your devices with so you need to remember to bring your wall plug for that. Not a bad place, but it was way overcharged!

Room is good sized and is clean. Attention to details is lacking and causes annoyance. For example, no tissue in the tissue box. I used toilet paper instead but it run out by the morning. Then couldn't any replacement toilet paper roll in the cabinet.

Perfect hosts. Accommodation beautiful. Comfortable beds. Extremely clean.

Very clean modern rooms, comfortable bed. Would recommend to others and would stay again

Well presented unit and friendly helpful owners. Bed in master bedroom was hard.

The cleanliness,presentation and communications were excellent. The Manager was in control of it all. Though being new the heaters, toaster, and doors latches were a problem. The response from the Management team was fast and immediate.

fairly new property with good facilities. The car park needs improvement, not enough spaces. The manager is very helpfull and willing to all possible.

Well decorated and beautifully clean property. Lovely considerate staff. Relaxing atmosphere. Excellent outdoor areas.