Red Roof Inn Houston – Jersey Village

7.2

Good

238 Guest reviews

7.2

Good

238 Verified Reviews

Read all reviews

Cleanliness7.2/10

Service7.6/10

Comfort7.8/10

Condition7.2/10

Amenities6.4/10

quiet

Excellent

The room smelled bad the sheets weren't clean

There were roaches in my room as well we stayed 4 days and never had housekeeping. We had to go down and get our own toilet paper. We had to go down and get our own clean towels and we had to take our own trash out.

I don't like

This place sucks

This place sucks and the staff sucks and they're lazy and management is no good and trash

Very nice

Pay for what you get

Good for price, kind of dirty, hair in bed, lots of loud people in parking lot all hours of day and barking dogs. Pay for what you get type hotel

Disgraceful.

This “Hotel” is dreadful! I was told check in was 3pm, I arrived at 3:30pm and was kept waiting to check in for nearly an hour. When I got to my room it was a disgrace. The floor (plastic wood effect) had holes in it one of which I stepped in during the night walking to the bathroom and ripped my big toe nail. The toilet was filthy, the furniture all tatty and outdated and the room was very dirty, they clean where they can see only. The toilet roll holder was broken (no spool) didn’t matter though as there wasn’t even any toilet paper in the bathroom and I searched everywhere. The bath tub had not been cleaned and it was very tatty as per the rest of the room. The bed linen was covered in stains and spots I didn’t even get undressed to sleep I left my clothes on. I tried to address these issues with the front desk and basically was told if you’re not happy go somewhere else. Very rude people indeed. They were Indian or Pakistani very very poor English and they hid behind “I don’t understand”. DO NOT STAY HERE! you’re better off sleeping in your car or truck.

I liked the place but the ppl upstairs were so loud noises l could not sleep. The 5 days l was there l asked for another room...

Comfortable

Comfortable

This property was very dirty, smelled, and the bed was broken! The staff was rude and told me to deal with it. Aftet i requested a refund they lied and said they refunded the money but to this day they never gave me back my money. Straight scammers!!!!!

dirty

We got there and were told they had given our room away and had cancelled our reservation. We were given no warning. Just found out at in the middle of the night we had no room.

Checked in, someone was in the room sleeping that I checked in to. The place was unsafe with a lot of shady people. I checked 5 minutes after checking in

I loved the wooden floors the only issue I had was seeing one roach there

No ironing boards. People hanging outside like it feels dangerous

Good trip

Roach motel

Roach hotel

Every room I was out in was full of roach’s. Would not recommend this hotel to anyone

Do you want me to give a real review? The property had people walking all over the place look like drug addicts the pool was green. You tried to call the office from your room phone. They didn’t answer the phone at all matter. What time the day was. you had to get your room cleaned the day before. They told you that when you checked in about getting your room that you had to ask the night before if you want a room clean the next day I saw the churches chicken next-door got robbed police everywhere maybe 20 police cars one night scary experience

T he e ac dose not work

Clean property staff are really nice

Our point of view

The stay was peaceful & roomy.

I can’t really say anything

There’s was roaches in the room and smelled like smoke for a non smoking room

Good job

It's ok

Nothing

Dirty smell horrible Noise

Zero room service all week. No fresh towels. TV did not work. Brought me a remote ad there was not one. It worked 30 min

Quiet but could definitely use upgrades

The lady at check-in was the worst- NOT courteous or professional. Sketchy people hanging out cars and rooms.

What the extra mile for me.

I made a special request and it was accommodated for. Great location.

Regular

Is a regular hotel, clean, but with some smell, nothing fancy!!

Convenient to 290 and the price

great room for the price!

The only bad thing was I didn't get fresh clean towels there was no toilet paper and I literally had to wait almost 2 hours and yet I was so close to the office and yet I should get that service I shouldn't have to call

The first room we got it was used used towels and unmade bed. The second rooom was smoky smelled like weed and the fire alarm kept going off at night

The place is a little older which i didnt mind but the room smelled , bed looked like someone had already been in it so I felt uncomfortable..one of the beds had holes in it, furniture didnt look clean, was dusty, chipped furniture and floors. The people on the property were ok stayed to themselves and didnt bother anyone else . some said hi and bye and others talked. Not to bad for to say its close to the freeway. Wasnt very noisy. But even if i paid $60 I would like to still be in something clean!!!

Affordable safe and clean no complaints

Horror hotel

That place was filthy and horrible. The room was full of mold and roaches. It stink the entire room smelled. There where ppl outside fighting.

The furniture was old they did not have no soap and bathrooms or shower area towels low bed bugs stains and chairs

I showed up at 2:35 and was told I couldn’t check in till 3. No problem I waited but then they didn’t have the type of room I requested and paid for so I made a concession to stay in a different room. There are alot of “long term” residents at this motel. It was noisy till 4a bc of tenants. My comforter had excessive burn holes from cigarettes;but it was $45 so I should’ve expected all this

Review

It was unclean, the bed and the floor had bugs, and they didn’t even have hair dryers

Do not trust the positive reviews.

If you’re thinking about staying here, don’t. This room was terrible. It smelled like urine and mold, there was no extra lock on the door, window shade did not fully go down. It did not feel safe. Further the woman checking me in Seemed genuinely surprised I was not paying with cash. I got a very suspicious vibe from this place.

It’s spacious and good for the price.

Pet friendly

Basic

The times I've stayed here it's always pleasurable sometimes a little noisy but other than that it's a very nice day

Staff is great

Staff was extremely helpful

They were the bee’s knees

My husband and i are from west Texas untill about a year ago. My husband and I also worked for the waffle house combined over 50 years. When o

Was really happy to see that there was bags in the dog cleaning station.

Fast check in. Lady wasn’t very welcoming though. Rooms look great and are clean and stocked. Area is safe around hotel with the exception of loiterers from the hotel

No body bothers me

The area seemed unsafe to me when I was there there were cops all in the parking lot don't know what was going on just didn't seem safe. Although the staff was very helpful and nice overall property was nice the only disadvantage is water pressure in the shower was horrible and hot and cold was reversed on my shower took a moment to figure that out

While there was police station close - the area did not seem safe. There was one car parked outside that was up on cement blocks. The linens were very thin and worn. No remote to the TV and when I called the front desk, they stated that I had to come to the office to pick one up and probably someone stole the remote. Person in the next room was smoking although it was non smoking. I would not recommend.

Very responsive and accommodating staff. Thank you!

Roaches

Roaches

Great for the money

This is a case of you get what you pay for. The hotel offers and inexpensive choice of places to stay. The room was online with the cost. It’s older and no frills but it has everything you need and is clean. I would recommend for anyone traveling on a budget.

Great for the price

Quiet, comfy, and discreet.

Nice place for the most part. Not in a ghetto run down area, no outside traffic, and it's quiet. Pissed me off when they continuously told me I had to close my door. I'm in a smoking room with my pet I don't want my pet and healing all the smoke. I pay for the room why can't I have it open? Annoying as hell. But overall, nice place for nice price.

Meh....

Bed was very uncomfortable. I was unable to sleep. Room was clean and they clean accord to COVID guidelines. It has a strong odor of pinesol.

Great Hotel

Great one night stay, clean, spacious, and nice room.

Room smelled like marijuana, staff gave me a can of apple febreez to use so room then smelled like apple scented marijuana. I asked for another pillow, she said when someone is available to go to storage she will get them to bring me one this was at 6:30pm. It is now 8:30am no pillow.

Accommodated

Great location and great price for a one night stay.

Keep up the great work!

I didnt like the fact that the person in the next room was up after midnight playing loud music and yelling. At one point they were making life threatening threats to whoever they were talking to.

Comfortable place

It was great

Worst Place Ever!!

This place is terrible! The floors had cracks and filled holes. I tripped when my shoe got caught in the cracked floor. The walls were dirty, the lighting was bad; no light bulbs in the lamps. The room reeked of smoke. I left around midnight since I couldn't stand the smell anymore. Creepy men wandering around and I didn't feel at all safe because there was no safety latch on the door. This place shouldn't even be listed as an option on this site. It will bring down your ratings for sure!

The price was affordable, but you get what you pay for. Not much good to say. We would not stay there again and would not recommend it.

Very clean place nice staff

Great stay

Good experience and great location