Radisson on Flagstaff Gardens Melbourne
8.8

Excellent

1040 Guest reviews

8.8
Excellent
1040 Verified Reviews
Read all reviews
Cleanliness8.8/10
Service9.0/10
Comfort8.8/10
Condition8.4/10
Amenities8.4/10

380 William Street, Melbourne, Australia. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

Radisson on Flagstaff Gardens Melbourne is centrally located in Melbourne, a 4-minute walk from Queen Victoria Market and 8 minutes by foot from Melbourne Central. This hotel is 0.8 mi (1.3 km) from SEA LIFE Melbourne and 1.2 mi (1.9 km) from Crown Casino. Make yourself at home in one of the 184 guestrooms featuring refrigerators and LCD televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Melbourne? This hotel has facilities measuring 2153 square feet (200 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Hotel policies

LGBTQ friendly

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 2:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Cashless transactions are available

Important information

You need to know
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for full breakfast: approximately AUD 38 for adults and AUD 20 for children
  • Covered self parking fee: AUD 38 per night
  • Valet parking fee: AUD 65 per night (in/out privileges)
  • Nearby parking fee: AUD 38 per day (492 ft away)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

German

Vietnamese

Swedish

Afrikaans

Greek

English

Chinese (Mandarin)

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Accessible facilities

Other

Elevator

Concierge services

Conference space

Breakfast available (surcharge)

Safe-deposit box at front desk

24-hour front desk

Business center

Express check-out

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 1

24-hour business center

Conference space size (feet) - 2153

Conference space size (meters) - 200

Conference center

Self parking (surcharge)

Valet parking (surcharge)

Computer station

Rooftop terrace

Number of bars/lounges - 1

Water dispenser

Covered parking

Uncovered parking

Distance from property (ft) - 492

Distance from property (meters) - 150

Bicycle parking available

Hotel reviews

8.8
Excellent1040 Verified Reviews
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Cleanliness8.8/10
Service9.0/10
Comfort8.8/10
Condition8.4/10
Amenities8.4/10
10/10
Exceptional
avinash, 19 Apr 2025
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Pretty loca

8/10
Excellent
Verified traveler, 14 Apr 2025
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Ok, not bad

It's just ok. The restaurant has a nice garden view. The room is comfortable but quite old with many electric wires. The ensuite bathroom is comfortable & wide. The services are just ok.

8/10
Excellent
joseph, 13 Apr 2025
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Overall good..but some times are getting old for age and very clean with dust—-eg coffe makers….the breakfast included should be refilled regularly especially during later hours..and could do with a bit more variety

8/10
Excellent
Michael, 13 Apr 2025
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Hotel and room whilst ok is probably due for a upgrade. Had the breakfast and for the price was disappointed, self serve cofee was horrible, but to get one made was going to cost extra,for the high cost shoukd of been included. No omelette option included in breakfast, and overall cost saving in the breakfast quality and options was obvious. Have stayed here quiet a few times, but probably time to look elsewhere for better value.

10/10
Exceptional
Amanda, 11 Apr 2025
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Good.

10/10
Exceptional
david, 10 Apr 2025
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C

8/10
Excellent
avinash, 08 Apr 2025
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Good place to stay

4/10
Poor
Parthasarathy, 07 Apr 2025
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The hotel has always seemed unwelcoming and lacked hospitality. The reception doesn’t welcome visitors with a smile but scornful look, bordering along being rude and condescending. The rooms look unkept and just fixed.

8/10
Excellent
Alison, 07 Apr 2025
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Not bad for a city break

Hotel was in a good location with friendly, helpful staff. Overall the hotel is a bit tired and in need of a refit. Noticeable staining in the shower and bath and various broken bits and pieces around the room. Cleanliness was average as while most areas were clean there was a lot of dust under the bed and the lobby area was in need of a vacuum. Not bad for the price.

8/10
Excellent
Robert, 06 Apr 2025
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Too slow to get into room

We enjoyed our stay but checkin was slow and then the door to our room would not open with card. Needed to get housekeeping up twice to get access - problem with lock. It took a while and we were in a hurry.

6/10
Fair
Robin, 06 Apr 2025
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Lack of staff. On arrival nobody explained facilities or guidance to the room. Friday breakfast just after 9am most of the hot breakfast food was cold. A very expensive breakfast for $38 $6 dollars for coffee. At 930 pm on Friday the housekeeping and room service didn’t answer the phones. On check out nobody asked if assistance for taxi Uber or anything was wanted. A clear lack of staff and staff training. R Richards

8/10
Excellent
Verified traveler, 06 Apr 2025
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Flagstaff Gardens a nice place to stay

It was close to all the venues we needed

10/10
Exceptional
STEVEN, 26 Mar 2025
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This hotel is a Viatour pickup location.

6/10
Fair
Hannah-Bianca, 23 Mar 2025
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I didn’t like how the keys were very sensitive but other then that was good

8/10
Excellent
Lisa, 23 Mar 2025
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The location is good with easy access to Flagstaff Gardens, Melbourne Central and Queen Victoria Market. The bed wasn't very comfortable and I felt the decor was dated. The grout in the bathroom was very dirty/mouldy which put me off. The check in process was straight forward and the staff were very nice.

10/10
Exceptional
Timothy, 23 Mar 2025
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Great location

6/10
Fair
per, 23 Mar 2025
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Poor Service at check inn

I have stayed at Flagstaff a few times, and normally the service has been okay, but this time it was a bit disappointing. Also, the promised bar vouchers, as stated in my booking, were not given. The person in charge blamed Expedia for the "mistake" in offering the vouchers, which seems very strange to me

10/10
Exceptional
Ashley, 20 Mar 2025
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Fantastic location

Fantastic location and super friendly and helpful staff

6/10
Fair
Yunshi, 20 Mar 2025
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Very spacious room, great value and convenient to get around to places. Love the view of the park opposite the park. Next door to Queen Victoria Market.

10/10
Exceptional
Paul, 20 Mar 2025
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Love the area nice hotel with everything I want

10/10
Exceptional
Tom, 17 Mar 2025
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The friendliness and knowledge of the staff

4/10
Poor
zoe, 17 Mar 2025
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The property’s decor was very dated, there were stains on the carpet, there was mould on the bathroom shower tiles, my towel was dirty and there were stains on the bed sheets. I would highly not recommend this property. I made a joke with another guest saying this hotel makes the best western good and his remark was no it makes them look brilliant . So I guess this review is justified !! Way way over priced for sub standard rooms

10/10
Exceptional
Verified traveler, 16 Mar 2025
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Excellent

Amazing location and beautiful hotel ! Very clean and friendly staff

10/10
Exceptional
Steven John, 13 Mar 2025
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Friendly staff and the room was good.

8/10
Excellent
Ernest, 12 Mar 2025
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The location is great - very close to the Queen Vic Market. Room was small but clean. It was quiet mostly - but could definitely hear clearly people coming in and out of their rooms. Shower was not good - the water pressure was on the weak side and it's slippery - made my aging mother concerned about safety. Breakfast was fine; restaurant staff were friendly.

10/10
Exceptional
Glenn, 09 Mar 2025
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Great customer service 👏

At check in i asked the very helpful,friendly efficienct lady if a i could have a room next to my mate. No problem she also upgaded my room and early check in at no extra cost. With this service,location and a good price my son and i will be back when staying in Melbourne. Just a very simple greeting and giving a little extra help from the lovely lady is great customer service. A big Five Stars.

10/10
Exceptional
ranjini, 06 Mar 2025
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Great service !

10/10
Exceptional
Paul, 02 Mar 2025
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excellent staff & parking available

10/10
Exceptional
REBECCA, 02 Mar 2025
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Close to shopping and transportation- right at the center of CBD

8/10
Excellent
Laurence, 01 Mar 2025
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Great staff and good location, breakfast also very comprehensive

10/10
Exceptional
Dusan, 28 Feb 2025
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Very friendly staff and location is perfect.

10/10
Exceptional
Lynne, 26 Feb 2025
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Great location next to Queen Vic market, close to tram stations. Great restaurants within walking distance. Clean, comfortable room.

10/10
Exceptional
DeAnn, 23 Feb 2025
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Proximity to train station, market, park and downtown was excellent

10/10
Exceptional
LEONIE, 23 Feb 2025
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Everyone we spoke to at the hotel to were wonderful and super helpful. The bed was comfy, and the shower was great. The Radisson is always reliable and consistent, so we like to stay here when we’re in town.

10/10
Exceptional
Kevin, 22 Feb 2025
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Excellent hotel

8/10
Excellent
Mohd Fizreeq, 21 Feb 2025
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All good

8/10
Excellent
ERIC, 18 Feb 2025
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Good place to enjoy Melbourne with easy walking to the downtown area

10/10
Exceptional
Verified traveler, 14 Feb 2025
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Thank you.

Hotel staff were so kind and nice. The tea,coffee at the room also nice. Water bottles at the room were so appreciated. Nice location close to the station,market and the park in front. I enjoyed lovely stay.

8/10
Excellent
David, 09 Feb 2025
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Location, location.

Great location. Stayed 2 nights and our room was not serviced when we were there, so no fresh towels and ran out of toilet paper

8/10
Excellent
sarah, 09 Feb 2025
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Clean and convenient. Staff were very friendly and helpful. Parking is not great - very tight car park. Only stayed one night so didn’t get to try the restaurant. Would stay again

10/10
Exceptional
may, 04 Feb 2025
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Good location Reasonable pricing Close to the cruise port

10/10
Exceptional
Neil, 03 Feb 2025
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Over night Stay

Good value for money and neat and tidy.

10/10
Exceptional
Nancy, 31 Jan 2025
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Great value and very friendly stuff.

8/10
Excellent
Donna, 31 Jan 2025
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Thank you

Thank you we enjoyed our stay again , it would be nice to offer different drinks free with the voucher ( and we pay the difference ) not sure why this option is not offered and the gentleman at the bar certainly didn’t want to be there , but overall we liked our stay with you

10/10
Exceptional
Santosh, 31 Jan 2025
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This hotel bordering Flgstaff Gardens is right at the outside the CBD free Tram zone, which is a makes trnaportation easy. It is a good location, walkable to goecery stores, pharmacy, restaurants, etc. Staff/service are nice and courteous.

10/10
Exceptional
David, 30 Jan 2025
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Nice place to stay

8/10
Excellent
Simon, 28 Jan 2025
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Key cards kept failing

10/10
Exceptional
Gretchen, 27 Jan 2025
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Nice conversation with desk staff from India and Kosovo

8/10
Excellent
Jenni, 27 Jan 2025
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Quiet and convenient location for our stay. Staff friendly

10/10
Exceptional
Rajan, 27 Jan 2025
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Good, clean hotel in nice location. Close to Vic markets and tram stop to get to the city.

8/10
Excellent
Sean, 27 Jan 2025
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Rooms were old and tired. Staff were friendly and helpful. Park across the road very nice.

10/10
Exceptional
Karen, 26 Jan 2025
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Excellent location extremely close to the Queen Victoria Market. Clean facilities and close to many tourist attractions.

10/10
Exceptional
Hailey, 25 Jan 2025
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Good value but need a full time restaurant

8/10
Excellent
Michael, 24 Jan 2025
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Was clean and comfortable. It was fine for the cost

10/10
Exceptional
Pamela, 23 Jan 2025
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Friendly staff. Ithhi was great

8/10
Excellent
Carol, 21 Jan 2025
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We enjoyed our stay in Melbourne loved the AO,museums, Plenty to see and do.

6/10
Fair
Mirna, 20 Jan 2025
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The stay was amazing however the room wasn’t that clean

6/10
Fair
Jordan, 19 Jan 2025
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You can cast to the TV easily, and the wifi is good. However, the building and rooms are pretty run-down and small

8/10
Excellent
Rachel, 19 Jan 2025
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A hidden gem !

We didn’t know what to expect from this hotel but we are sure glad we stayed here! Great value for money, fluffy robes, cable tv, spacious rooms and friendly staff ! The breakfast was excellent value !! We stay in town fairly often for staycations and glad we found this place ! Our only downside was- there was no pool as advertised though there was a hot tub which whilst nice, was so hot in the room it was actually not enjoyable. The gym area where the jacuzzi is located, we had to walk through and it was so hot in the gym area you could smell the rubber matting ! Some good blinds would work a treat . Another gripe was that there were very few towels for soa users - I found some in the ladies change room . So just that little attention to detail makes a big difference. Otherwise our stay was great and we will definitely be back !

8/10
Excellent
Samuel, 19 Jan 2025
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It was good

6/10
Fair
Jason, 17 Jan 2025
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good location, dated hotel

Fine hotel, a bit dated, and can use a refresh. Excellent bartender

10/10
Exceptional
Andrew, 15 Jan 2025
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The Radisson on Flagstaff was well priced for the exceptional level of service that we received from the very helpful staff here. Unlike many city hotels, there was no outside noise at night, which was a bonus. The Standard room had a lovely view, a comfy king size bed, and the bath that we had requested. Check in and out was painless and quick. The buffet breakfast was good, not the best we've had, but good nonetheless. I would highly recommend The Radisson on Flagstaff as a great stay in the wonderful City of Melbourne!

10/10
Exceptional
Anette, 13 Jan 2025
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The rooms were lovely, and the staff were very accommodating and helpful. The air-conditioning was good also, it was 36.oC on one of the days we were there.

2/10
Poor
salma, 12 Jan 2025
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The room was dusty, toilet basin was smelly and dirty the whole room was old and smelly and dusty. I spend most of my time on lobby cause every time i went to my room felt suffocating and felt like im in a donjon it was that small and suffocating and on top of that for 2 nights i paid $600 which was too much for what i got. Wont go back to this hotel not a very good experience.

6/10
Fair
Maria, 10 Jan 2025
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Cleaning was very poor in overall property. Breakfast not good, no replenishment of items 1h before closing and few options available. However, Nice and quiet location.

10/10
Exceptional
Darren, 06 Jan 2025
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was good relaxing after long trip back home

8/10
Excellent
Terry, 05 Jan 2025
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Great location to walk around the city

8/10
Excellent
Robby, 04 Jan 2025
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Very clean and the staff are very friendly

10/10
Exceptional
Srinivas, 02 Jan 2025
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Great location, walking distance to catch a bus to airport. Nice restaurants nearby. Pickup for Luxury tour for great ocean drive is on the side of the hotel

8/10
Excellent
Mahsa, 31 Dec 2024
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The Radisson Hotel in Melbourne had a convenient location with easy access to key areas, which was a definite plus. However, the overall experience was average. The lack of pool facilities was a disappointment, and the spa was quite small. The breakfast buffet left much to be desired—there were limited options, and food and drinks were not replenished promptly. It felt inconvenient to have to continuously ask the staff for refills. While the staff was polite, the service could certainly be more proactive. It’s a reasonable option for a short stay if location is your priority, but improvements in facilities and service would make it a better experience.

6/10
Fair
WEI, 31 Dec 2024
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Good Location

8/10
Excellent
Sanjeev, 30 Dec 2024
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Overall great stay. Staff is very friendly and helpful. Convenient location. Property is old but well maintained. Buffet breakfast is overpriced for the options provided. Complete buffet vs continental breakfast didn’t make logical sense as both were over priced for limited options. Realized next door hotels and restaurants offered better spread at much lower prices. Something for your management to consider. Would be good to provide coin based in-house washing machine and dryer option.

10/10
Exceptional
Christiane, 30 Dec 2024
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Excellent hotel to stay at. Lucy is an outstanding manager on the breakfast area. So customer oriented and so friendly. Excellent example for the rest of her staff.

6/10
Fair
Paul, 29 Dec 2024
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Gym and hot tub area dirty - much body hair

10/10
Exceptional
Neha, 29 Dec 2024
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Location is excellent, breakfast is okay!

10/10
Exceptional
David, 28 Dec 2024
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I was greeted both upon arrival and also on check-out by very friendly young staff members. Even with lots of people arriving and checking in, the staff members were smiling and helpful. Very impressed

10/10
Exceptional
Eleisha, 26 Dec 2024
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Beautiful park across the road. Queen Vic markets a short walk away and transport options just outside. Rooms were clean and tidy. Staff were friendly and helpful. Would stay there again!

10/10
Exceptional
Jerome, 24 Dec 2024
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Suer comfortable and great location!

Great! Excellent location across from Flagstaff Gardens and easy walk to major attractions and shopping, so much to see nearby. Lots of options for dining in a few blocks as well. The best choice for us!

8/10
Excellent
Verified traveler, 23 Dec 2024
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The room was nice, service good. A few neighboring buildings are run down, making the area seem not very nice. Close to public transit.

10/10
Exceptional
Martha, 23 Dec 2024
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Great Staff

4/10
Poor
Mujtaba, 22 Dec 2024
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They had no power points on side tables, Room service was good but rooms are old and not updated.

8/10
Excellent
Sekai, 22 Dec 2024
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Our original room was not clean and smelt musty and not clean. When this was raised with the hotel staff they acted quickly and had us moved to a nicer room and offered us a free bottle of wine. The hotel is in need of an upgrade it is generally quite tired and dated. The staff were quite friendly and the parking is almost a half a block away.

6/10
Fair
Amy, 20 Dec 2024
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Great location and staff were very friendly and attentive. Room was a little outdated but ok for the price

10/10
Exceptional
Madeleine, 19 Dec 2024
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Room clean and spacious. Staff polite and helpful. Restaurant had good food and close shopping.

10/10
Exceptional
Bernadette, 18 Dec 2024
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Always enjoy friendly and obliging staff… cleanliness and very handy location of Hotel.

6/10
Fair
Judith, 18 Dec 2024
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Decent

Good hotel. Good location. Maybe not quite up to the normal Radisson standard but clean and comfortable.

10/10
Exceptional
Rachel, 17 Dec 2024
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Mark at reception was so kind and could t be more helpful. Great customer service

10/10
Exceptional
Jose, 16 Dec 2024
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Great stay

Excellent hotel! Close to everything.

10/10
Exceptional
Iryna, 11 Dec 2024
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Great hotel, I recommend everyone to stay here.

8/10
Excellent
Aaron, 06 Dec 2024
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Walls were ridiculously thin. Would probably not go again.

10/10
Exceptional
Dione, 05 Dec 2024
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We were only in town for a short stay and found this location was perfect and so was the room.

8/10
Excellent
Luke, 05 Dec 2024
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rooms very clean, a bit older than i expected

10/10
Exceptional
Hilary, 04 Dec 2024
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Greeted by very friendly staff and the room was all that we would have expected it to be. Thank you.

8/10
Excellent
Myca, 04 Dec 2024
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Great location. Friendly helpful staff. Clean and tidy rooms. Our daughter had her personal blanket taken by housekeeping while making the room up in morning, staff couldn't locate it but said they would post to us if it is found. This was the only negative for us.

10/10
Exceptional
Phillip, 03 Dec 2024
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We liked the central location, close to the gardens and market.

10/10
Exceptional
Nerissa, 03 Dec 2024
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I enjoyed my time.

10/10
Exceptional
Donna, 01 Dec 2024
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Great stay , thank you

Thank you to the staff at the Raddison , staff were wonderful , room was wonderful and breakfast plentiful ✅ great location too 👍 thank you for a wonderful stay , we will be back !

8/10
Excellent
Karen, 27 Nov 2024
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Staff were friendly and helpful. Room overlooked Flagstaff Gardens which was lovely. Convenient for city shopping and Queen Victoria Market. Corridors smelt a bit damp but rooms were comfortable except for worn bath towel which had holes in. Breakfast was adequate but some hot items were cool when we went for breakfast at 8.30. Dinner in restaurant was great and very tasty. Drinks voucher came in handy and house wine more than nice.

10/10
Exceptional
Elizabeth, 25 Nov 2024
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Stay 21-25 November 2024

Staying in a Radisson is always good. The service is exceptional. I can't wait to stay in a Radisson again soon.

10/10
Exceptional
Cuong, 25 Nov 2024
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