Protea Hotel by Marriott Polokwane Ranch Resort

8.6

Excellent

105 Guest reviews

8.6

Excellent

105 Verified Reviews

Read all reviews

Cleanliness8.6/10

Service8.6/10

Comfort8.4/10

Condition8.4/10

location8.8/10

Neighborhood8.6/10

Quality10/10

Value10/10

Amenities8.0/10

Very good stay

Very good stay, comfortable and courteous staff. Great food for supper and breakfast. Nice grounds and easy to get around. Room comfortable and clean. Will stay there again

Great family getaway spot

One of the best family getaway spots. Staff and people are always so friendly and helpful. Resort has everything you need.

Wonderful family break.

What an incredible experience. From the friendly staff, the unexpected animal farm, excellent amenities to the sense of luxury. A wonderful family gem that we will look to frequent.

Good hotel but poor housekeeping

Initial check in extras were not in room. Lounge and dining areas were locked, had to go back to reception to get it unlocked. No shampoo etc in bathrooms. Had 2 rooms booked, the 1 had extras like welcome drinks the other did not. Bathroom drains in shower blocked.

My family enjoyed our stay at the Ranch resort. The golf chalet was extremely spacious, well laid out, and clean. We were greeted in the chalet with fruits and 2 bottles of wine- very nice touch. The hotel is also very lush with lovely plants and trees all over. The only down side was that the activities were a bit pricey. Otherwise we would definitely stay at the resort again.

Great resort but really poor service

The resort itself is great and accommodation is comfortable and facilities decent. Service was disappointing from reception where their service wasn't great, the attitude was like they didnt really want to help but were forced to. To the house keeping staff, they come early when still waking up, they asked what time they should come back, go out to pools and when return (3 hours after they supposed to clean) they still didn't clean the room. Have to phone housekeeping to get them to come clean, they clean the bedrooms and bathrooms but not even properly, tea, coffee, toiletries and towels not restocked. Not sure when last they vacuum the carpets. They didn't even go to the kitchen, had to call them back to do that. Couch in lounge is supposedly sleeper couch, but after you lift those cushions and see all the staff accumulated there you'll think twice about sleeping there. On check out called for late check out, they tell me 11am (which is normal check out) when I tell the lady that, she says she is going to call me back, I'm still waiting. Check out process was like they couldnt care less and they just there because they had to be. The spa is off site, they dont answer their phones, try their website booking enquiry they call back about 18 hours later so pretty useless as well. Ground staff are quite friendly and helpful.

Very clean

Marvelous service

Our stay was amazing. Everything was just perfect

Perfect for families

Beautiful, peaceful accommodation with tons of activities and attractions for the whole family. Requires a few modern updates such as Smart TV. Wifi is also not consistent.

Place to be

It is breath taking

Always get what I expect at Protea. Great stay.

Top class resort

What an absolute gem. Everything was perfect. Starting at the entrance gate to the reception, room, restaurant. Everyone goes out of their way to make you feel at home. Will definitely be back with the family.

Rooms and cleanliness

The room I was given had a dirty carpet which made the whole room stuffy, after complaining, the guy who checked me in (Andrew) was very helpful. He organized another room without carpet for me. The room was extra clean, and the bed very comfortable. It was the revamped side.

Always a pleasure to stay at the Ranch

Amazing new revamped rooms. Lucky to have stayed in one. Friendly and professional service. Clean and wonderful bed linen. Only criticism is that the bed was horrible and very well slept in and the food was average, my rump was incredible tough. Will definitely come again.

Misrepresentation

I had the worst experience at this place, the staff was so disappointing and dogey. I booked online for a beautiful hotel room with garden view and a balcony. Looked nice on booking.com however when I got to reception the guy drove us to outside rooms/chalet with flying bugs and he was literally kicking them off the entrance. I told him it's not the Room I booked on the internet, he said he was just doing us a favour by offering us a nicer Room. I refused then he took us to another Room which was not the best in terms of cleanliness and everything I saw online but I accepted. No garden view and balcony. I was fine with it. I then booked on Saturday on booking.com this time it was a king bed room and I had to pay for it online and I did I trust bookinng.com I use it all the time. When I got to the reception same guy says there are no rooms available but he do us a favour and find me a single room, my friend asked if it was the same price and the guy changed the story and said I actually didn't have a booking as I haven't paid, told him and showed him the confirmation and text from the bank, he had asked for a booking confirmation number which I gave him and he starts blaming the website which is a lie he then called the manager I think who was very rude and not informed as he refused to listen to me about online payment he said it's impossible, it's over an hour now of back and forth to get accommodation which I paid for. I will be sending an official complaint this was painfu

It was a very quick in and out so difficult to rate properly. Bed was not comfortable though.

The hotel is perfect but had the problem with the door which we could not open every time we had to go to the reception for them to ask someone to open the door room 90. The poor service is based on the door that could not open with the key they gave us.

A Resort that is willing to listen

There was a huge improvement on the Resort as compared to our previous visit. Priscilla at the front desk was superb and helpful. Great meals at the Restaurant. Golf suites always spacious and great for a family. Beds & linen were comfortable. Furniture & fittings were kept in good condition, so as the garden. However, the Rooms, especially, the bathrooms are not cleaned properly. There was a lot of old dead insects as well as some spider-webs around the unit. Crumbs of food-stuff were never cleaned on the couches. The Resort ticked most of the correct boxes with an exception of the Housekeeping. Some very visible cracks in the unit need some attention. Room service will also make a huge difference.

Always refreshing to be at The Ranch.

This is not my first time here, but every time I come here, I find the people very welcoming. The decoration and landscape are the best. Rooms are well airconditioned. Polokwane is hot.

STAY AT THE RANCH POLOKWANE

A LOVELY PLACE TO STAY AND RELAX. THE GOOD EXPERIENCE IS PREDICTABLE.

Good Hotel

Good

Nice Hotel with great amenities for the family

Excellent Food and Service. Great Bar, Golf Course and the Lion/game drive is outstanding!!!!!!! This is my third time here. Love it

Sprawling sport hotel

The hotel is impossible to reach from the N1 but the web site map suggests that it could so wasted time finding it. Gardens were lovely and the setting was reasonably quiet considering it is alongside the R101. The room was “tired” and the bathroom Well past it’s best. The room smelled of smoke and only later did we discover there were non-smoking rooms. We were not offered this alternative at reception. Unfortunately we stayed on a Sunday and the main restaurant was closed. The other restaurant/cafeteria was very basic.

Stay was perfect. Wish it was more nighys stay.

Had a perfect one night stay and enjoyed the tranquility of the place. Will certainly go back there soon.

Fantastic resort

It was fabulous

Good

A nice resort for a family outing

The room wasn't ready on time, so had to wait 30 mins, but it was neat, well equipped and and well maintained. The family enjoyed the stay. Breakfast was average.

great stay

ARRIVED AT SERCURITY GATE ALLOWED IN CHECKED IN QUICKLY beautiful rooms and very helpful could not ask for more

Awesome

awesome

An overnight at a relaxing venue

The GPS seem to take us a long way round but once there the hotel is very well kept and we had a delightful large double room with excellent bathroom. Dinner and breakfast enjoyable.

Great Place - Will Recommend to anyone

Great Place. Good & Friendly Service. They have the right recipe. Will go back any day!

The room was clean and adequate. Reception staff were very friendly and the porter who showed us in was kind enough to ensure we were settled. The windows have mosquito covers which helps for those hot evenings. The only downside to the room was the lighting as there was only one side table lamp to illuminate the room. We enjoyed the heated pools, restaurant service and food, game drives and walking around the hotel premises which have the most amazing gardens and facilities to keep the entire family entertained. Overall, our stay was superb.

Good for overnight stay

Rooms are not renovated, all worn out. Bathroom basic. Fine dining restaurant can be better. Snacks are ok on terrace. Good for an overnight stay if you are on the way to the border .

Would definitely recommend!

Faultless. Beautiful hotel, great restaurant and grounds full of wildlife. Couldn't ask for more.

Excellent!!!!

What a nice place. From check in to check out was awesome. Enjoyed every moment. Golf suite was huge and the view!!!!!!

We overnight ed at the hotel, beautiful gardens and pools, dinner was excellent.

This is my third time at this establishment and I like the people from reception to room management, what wonderful souls. I was allowednto use the computer at the front to download my email and print a document I needed for my meetings the next day. Lovely gardens and the patios facing the garden

Great place, great service, and great food,especially the buffet breakfast. a fun place to be anytime. I felt like I was at home with the quality of service that I received

it was wonder full and blessed we will be back

We booked 2 standard rooms with queen bees,we where then allocated standard rooms with 2 single beds. And this was my wedding night. This rooms where booked 3 weeks in advance only on check in day check in Day we where told the rooms are not paid 4. After some few minutes we where allowed to check in. The following day on check out the lady confirmed that those rooms are paid for. The following day we received a call from accounts lady claiming that those rooms are not paid for. So I guess this was the last stay

Stay at this hotel for one night. we had breakfast, lunch and dinner. the buffet was very good but lack a bit of choice for me. The rooms were comfortable. this is a ideal family retreat. Did not have time to explore the lion camp. I have no complaints above this hotel

The stay was great and the lady cleaning our room was very welcoming as she greeted us with a very broad smile. The two thing I wasn't happy about were the shower door was not working in room 075 and when we took a shower there would be a dam in the bathroom and the service in the dining room during dinner was poor as we ordered a T-Bone steak that took time to come and when it came it was an old cows meat not grilled as requested.

Hidden gem

Hidden gem

Comfortable stay

Nice comfortable room, hotel personnel was really helpful and allowed us to check in much earlier. Pleasant experience all in all.

Unhappy guest

I had grief from a reservations manager by the name of Heather. I had a confirmed booking for a king deluxe room. She first told me that she only had a twin room for me, after an hour she then told me that she now does not have any rooms and will only have one at 6pm.i then contacted hotels.com which took it up with the hotel.The hotel miraculously then found a room of which I booked.I found this way of treating guests unacceptable and I will never return to that hotel ever.

Nice Grounds and Atmosphere

A few minutes outside of town but comfortable stay.

Another excellent stay

I have stayed here a number of times and as always the service and standard was excellent, I hope to have time to stay again before I leave South Africa for this year.

Great Service

Staff Very friendly and rooms comfortable.

Fantastic Staff, nice large king-size beds

Thank-you for an enjoyable stay.

closest to largest municipal game park

Very pleasant hotel, nice pools and good food, friendly people. Close to Polokwane municipal game park, with its cycle and hiking tracks and to Mokopane and archeological Makapansgat and caves.