Princesa by Casago

8.0

Excellent

83 Guest reviews

8.0

Excellent

83 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service10/10

Comfort8.0/10

Condition7.8/10

Amenities8.2/10

Princesa for Labor Day

Nice resort! Several pools, including shallow ones for our toddler, and easy walking distance across the resort to the beach. Colin's Grill onsite had good service and tasty food. We had a good time.

Property is a great location.

Great place to stay in!

Very nice place to stay.

Great place to stay

Great place to stay. Very clean, the accommodations were excellent. Security was great. Great view.

It a nice peaceful place they have a nice clean pools and really close and accessible to the beach the personal are really respectful

Check in is at 4pm….the front desk closes at 5pm????? The room that I booked was advertised as having 4 beds, it did not. Casago is the worst company on this app. Bait and switch tactics, terrible support and they’re rooms are just trash. Second time booking one of their rooms…never again.

Small, old, outdated, worn out condo, nice resort

I've stayed at the Princesa resort a handful of times. The resort is great. This property is a little rough. All furnishings are old and worn. The couch feels dirty. The blankets smell. The beds are terribly uncomfortable (very old mattresses, where you feel the springs everywhere). The bathroom fan wasn't working either which, considering its location and the cooler winter weather, meant that the bathroom (and master bedroom became extra humid and musty when people shower. I had to go back to the registration office multiple times to get sheets for the mattress (one mattress was bare) and information for Wifi, no information found inside condo. For the price I expected more. This condo still has a VHS player which just confirms that almost everything in the condo is very old and worn (and dirty).

Sofa matress in bad condition

Sofa matress was in very bad shape. Front desk provided an inflatable matress... Did not use due to to hassle to inflate... I strongly recommend to provide a decent sofa matress, to begin with.

Hay mejores opciones

Nos hemos hospedado en 3 todos los hoteles Sonoran y este el Princesa Peñasco Ha sido el menos cómodo ,la habitación era vieja en el 2ndo piso ,camas incomodas,la luz fallaba ocasionalmente,papel de baño limitado en la habitación ,muchas cosas que tienen son exclusivas para socios o dueños,la iluminación por la noche era poca ,fácil mente tropiezas por donde sea . Sinceramente recomiendo ampliamente los hoteles de enseguida sin duda . Pero este no lo creo .

The cleanliness in the room and pest control around it can be improved.

home away from home.

We just fell in love with Princesa, great place to stay with family, clean, staff was great at keeping busy with cleaning the pools and environment. Beach is calm, felt like home and not like a overwhelmed touristy place. Staying at a condo is very convenient

Everything was fine except for toilet paper we ran out and we when to the lobby to get some. We suggest for next time to leave extra supplies.

A great vacation home for a family.

Overall was a great stay. Staff is very attentive and the grounds are maintained well. The only issue we had was that our neighbors above made a lot of noise, music loud, yelling, noises like they were banging on the floor and sliding metal chairs across the floor…..was very irritating. We mentioned it to front desk and was advised that there was nothing they could do until 10pm. Of course it didnt stop at 10pm so we called front desk and the noise/stupidity level went from a 10 down to a 4, but was still there until about 2am. Yes, this is an issue with loud, obnoxious neighbors, but also tells me that the concrete between floors and walls is quite thin and you can hear your neighbors rather easily.

Todo muy bien

The front desk said they were cleaning the room at 4p got in and the room was dirty no sign of cleaning staff by the room.

missing

Everything was okay except that i asked for no clean up need during my stay and they still came in during our absent. I also asked for a couple service with champagne flowers and chocolates, but the chocolates were not there.

Family time

The place itself is really nice I only have 2 complaints 1. the beds are hard not comfortable at all and 2. None of the tvs in the bedrooms worked other than that we had a really good time the condo had everything we needed and more

Cockroaches everywhere and the room got flooded when it rain

Enjoyed the food and service at the bar/Restaurant. Rooms and facility needs attention and an update.

Love the staff.

Good experience.

Love Rocky Point!

We love Rocky Point and Princessa.

2nd year in a row and the experience has always been great. Im sure se will come back again next year.

Quick trip to MX.

The weather was perfect. Plenty of open chairs on the beach. Friendly staff. Loved the heated pool and jacuzzi. Our room needed some work. Toilet leaked, bathroom door hard to open, bath tub slow to empty.

The property did not have our reserved condo ready when we arrived at 1230, fine check in is at 4. So, they asked for my number and said we could wait on the property and they would call as soon as the condo was ready. They never called, if I had not gone to the front desk at 415 pm i would not have known that the condo was ready. They didn’t even apologize for not calling us. The property itself is kept very clean and they are constantly up keeping the public areas. The condo is out dated, there is no iron and ironing board, but they have a VCR! The food at the restaurant is good and the prices reasonable. Overall it was slightly disappointing but was still able to enjoy the weekend.

The Cantina on site had good rates.

Pleasurable stay

The staff were friendly and the room was nice we went on Easter week and the younger crowd started coming in and it was a little noisy at night

Gorgeous place, quiet, lay back and felt safe at all times.

Perfect views, getting there it’s a bit of a drive ( especially from California ) but it’s worth it , Great condos / not much to do in town thou, so if resting and taking it easy it’s what you’re looking for , this is your place .

Great place to stay!

Staff were great! Very friendly and helpful. Unfortunately one of the pools was under construction when we were there. Room had a couple of issues, A/C was broken when we first arrived, fixed 3 hours later. Light went out in bathroom also. Overall a great place to stay! Would definitely recommend this place!!

Give a Little receive Alot

Excellent for the price. Had a few problems along the way such as the border closing early and the 20 dollar surcharge for late arrivals. Also getting kicked out of the pool at 10pm on a weekend night. Should be 12. Beach was nice and clean and so was the room.

Weekend after 2 weeks that the borders opened

Late August, we knew that the weather was going to be hot and humid, but needed a relief from Corona virus, booked through Hotel. Com, checked in was quick and without a problem. The suite was lovely, nicely decorated, clean, and the view was fantastic. Cons- the AC was only cooling the living room and kitchen, the bathroom and bedroom were not cold, and we wound up sleeping in the living room. Other inconvenience was the shower head pressure was a trickle and wash sink was slow to drain.

The AC was very hot and humidity inside the condom, only hot water to take a bath, there was a leak and spilled water in the laundry room.

When customers make reservation meke sure your honest to them The beach was closed. I didn’t know .the hotels didn’t advise me about it

We liked the nice staff and view from our hotel room. We don’t have anything that negative to say; but we do think that the elevator could use some maintenance.

Para extender el horario de salida. Se requiere que sea en español

Esta propiedad, es muy buena, pasamos una estancia agradable. Independiente del clima, estuvo muy bien. La alberca climatizada estuvo súper para pasar tiempo en la alberca. La tiendita muy surtida.

Todo excelente

Cuando rente con ustedes el condominio no fue el que elegi no se por que lo cambiaron les hice saber en la recepcion y me dijeron que no pidian hacer nada por que ustedes me habian asignado el condominio, estoy totalmente inconforme nunca me habia sucedido con ustedes eso totalmente insatisfecha, no subire fotos por que ni ganas de tomarle a ese condominio

Súper limpios me encanto todo

Esta muy bien ubicada y albercas buenas y frente al mar

Nos quedamos sin luz y sin agua y nadie nos ayudo con ese problema

Duramos 24 horas sin luz ni agua

SOLO FALLO DOS DIAS EL JACUZZI

Es un lugar para convivir con tu familia y es muy tranquilo, no me toco mucha gente y estuvo muy tranquila el área del la alberca y muy buena atención

Salvo el tema de la falta de agua para enjuagarse la arena del mar, todo exe

Fisicamente todo estubo muy bien, solo que la atencion en recepcion no da confianza, nos atendio samuel, y desde el principio con respecto al depocito no fue claro. Al hacer check out, no checaron la habitacion para confirmar que todo estuviera bien, el husped se va y si le hacen un cargo sobre el depocito ya no hay como defenderse o comprobar por que de ese cargo, ya que lo hacen dias despues.

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