Room was clean

Didn’t even bother going inside. Outside looks very sketchy. Looks worse than the pictures. Looks like trap house people were gathered outside. Definitely not.

Room was 100+ degree at arrival. We have little kids and it was 2 am. They couldn't sleep unelder this conditions

Overall good for family

Looks nothing like the pictures, everything is old and dirty and the door lock didnt work properly

Terrible. I have contacted hotels.com

TERRIBLE I have to get out immediately. I cannot expose my kids to a place like this. How is possible the Hotels.com have this kind of hotels (motel) listed? The shown photos do not speak about the quality of the hotel. Dirty, towels awful, no telephone, the host disgusting, the room smell bad.

I got the room because of proximity to the base. It was so dirty my grandparents who also stayed in the room decided to leave after about 10 hours. Pubic hair on and in shower and something that looked like blood spatter on the inside bathroom door. Mold and just nastynest in grout and around the tub.

Nicely appointed rooms. Friendly staff.

Staff very unprofessional and rude. I do not recommended this place to stay.

Good for the price

I liked the convenience of the location to Lackland Air Force Base. It was quiet and very well lit at night. The room was clean, and I was surprised by the kitchenette. The fridge was a great way to keep some leftovers and extra bottles of water (especially to keep hydrated in that San Antonio heat). My only complaint would be that the shower did not get hot water, it was a "cool" shower, and the sink in the bathroom did not get cold. I would definitely stay at Pinn Road Inn and Suites again if I visit San Antonio.

Rooms and staff were excellent! The surrounding area was sketchy. A lot of foot traffic. The staff did monitor the parking lot to ensure the safety of their guest and guest property.

Service was great. Room was very clean

Great location nearby a lot of attractions. The room is spacious and the hotel was so quiet. Great deal for the price.

Avoid if possibe

Bare bones motel with paper thin towels and a poor excuse for a breakfast. No closet in the room and electric outlets were limited and inconveniently placed. I had repeated problems opening the room door due to a mechanical issue and staff was not very helpful.

The check-in was swift and easy. The propiety is relatively small, but comfortable. The room is simple, kind old and comfortable. Its an average place for the price, a good option if you are in San Antonio Southwest side.

I loved it

For a only sleep stay , it's ok, but then other i don't know...

Courteous services

My experience was very good at this place.

If your a parent who has a son or daughter joins the Air force, this property is better location,about 7 to minutes away from Lackland. Spacious not as updated but room was clean.

Decent for the price. No issues.

The ice machine didn't work

Having a room with a kitchen at the price we paid was amazing. No complaints about our stay.

It was in a very convenient location for AFB graduation ceremonies. Its an older hotel that could use updating. The area around the hotel is run down but we felt safe on the property. The room was as clean as it could be considering the need to refresh and update. The staff was very helpful and nice and you could tell they really wanted you to enjoy your stay. All the hotels close to the base looked about the same(old, outdated and kinda sketch from the outside). If you are looking for an affordable, safe, clean, convenient place to stay close to the base it is fine. We also enjoyed the fact you could get a suite that had a kitchen with stove, table, sink and had lots of room to visit with family. Kitchen cupboards are empty so you will need to bring your own supplies.

Great Value!

Amazing! From check in to departure. Rooms were clean, quiet and staff was friendly.

Great stay Clean room Very nice employees

Pictures weren’t as described. Couldn’t contact anyone at the front desk. Stains on bathroom walls.

The place is clean, comfortable, and safe.

The staff always willing to help and very friendly

8 rating is misleading. Property is a standard motel.

NOT FOR FAMILIES

Lobby sign: “After the guest is checked in the room the guest will not be refunded/not be given any kind of compensation for any reason whatsoever.” Checked in very late to a room that was dirty with a vomiting child and a baby who licks and touches everything. See pics attached - wiped filth from kitchen counter on baby wipes. Decided to stay 1 night because felt bad that we woke up desk attendant to check us in and who wants to have an argument at 3:45 am. Also trying to be decent thinking it’s too late for them to rent to someone else. Next morning came down to lobby very calm and said this isn’t going to work it’s dirty and old and the neighborhood isn’t safe I don’t want to stay the last two nights with sick kids probably going to get more sick. The guy Mr. Patel I think his name is was very irritable, talking over me, getting angry. Multiple times while still staying calm myself I asked him to calm down. It seemed even his wife was telling him from behind and he rudely told her to be quiet. He blamed me for not telling him at 4 am when I told him the reason why - if I could barely get a word in with him talking over me in a raised voice. Could also barely barely fit a minivan into the last open spot. Crazy tight parking all around. Even knowing this jerk manager would not refund us we left for safety and salvaging the trip. Prefer stay as far away from this jerk as possible. Third party did his job for him and have partial refund. Save your money stay away.

Property was clean. Bed was fine. Not in a great neighborhood. Took a long time to get checked in. “Breakfast” was limited to cereal and packaged sweet rolls.

The area around the motel is not great. It's not bad, but it can be a little concerning. The motel has no control over this and to their credit, their property is clean, well maintained and very nice. The room was large, clean, very well maintained and excellent place to sleep at night.

Nice and quiet but rooms need clean. Walls need washed door handles and behind the bed has dust

Value for money

Did not stay checked into room. Should have known by sign that said once you check in no refund. They know people won’t stay. The sheets were dirty hair on bed. Just didn’t feel safe so we didn’t even stay went to different hotel. When went to turn in keys no one even came out to see so I just put the thru the window

Affordable room with a functional kitchen

The room fit our needs for a quick visit for a Lackland AFB graduation. The room appeared clean, beds were fine, kitchen was well stocked (cookware, dishes, silverware, dishwashing liquid, etc). Everything was going well until the last night of our visit. We started getting attacked by fleas in our bathroom (didn't find them anywhere other than the bathroom). We caught a large quite a few by making a trap out of dishwashing liquid and water. The next morning, I took several fleas imprisoned in a zip lock bag to the check-in office before checking out. The owner/manager said that they would have their pest control company come out and treat the room. Hopefully that took care of the problem. Still not sure how fleas got into the room. There are no pets allowed at the facility, nor did we see any while there. Unfortunately, we had to spend time treating our luggage and washing/drying all of our clothing to make sure we didn't bring any fleas or their eggs into our home after the trip.

Good experience and I was happy to be close to the base but I like to walk a lot and I didn't feel comfortable doing that in the area.

Close to everything, Riverwalk, Sea Life, lots more. Even though I was here for a wedding, time was limited. A return visit is on the list.

It was terrible area not great

Terrible place. Unsafe. Dirty.

Located in questionable neighborhood, shower drain plugged, meager breakfast

Liked the kitchen area

If your a special forces platoon and looking for a combat zone, this is the place for you. If you have a wife, kids, or value your life.. this is not the place for you. We weren't checked into our room for more than 15 minutes heard 5 gunshots right outside our door. Didnt even unpack. Disgusting and unclean, bed sheets were dirty, there was wads of hair in every corner and the drywall had holes and was falling off the wall. This place should be condemned. Do not stay here!

The daily cleaning was very good and they always took care of cleaning everything and bringing clean towels every day. The stay was short, but I recommend it. The staff is very friendly.

The room was very spacious and clean as well. The kitchen was beyond expectations. All the necessary utensils were there with a nice 4 gas burner. I stayed for 4 nights and the housekeeping guy came everyday. The staff was very helpful and available all the time. In all, I had an excellent stay and would recommend it.

El personal es atento, el hotel es económico recomendado solo si vas por poco tiempo y tu objetivo es solo ir a dormir

Quiet and comfortable

They never cleaned our room the 2nd night & no clean towels. Continental breakfast was a joke, a few slices of white bread for toast, 2choices of cereal, a few packaged muffins & honey buns, some out dated & gross coffee!

Nice accommodating staff

👌

Good price. Nice staff. Big room with a kitchen!

Dtaff was outstanding

Older the advertised. Not close to anything. Coffee maker did not work. The bed was old and lumpy. No blanket, only and thin sheet and bedspread that was old and tired looking. Flooring was uneven and there was 4 different styles of flooring materials. lighting was partly florescent and the lights over the bed did not work. Light switch for kitchen area going to the bathroom was behind the refrigerator. I didn't use the kitchen for cooking so can't report other than it was very dated.

There were people outside my room yelling and i felt completely unsafe. Do not stay here with your children.

So yes I said here for but graduation and initially it looks rough but it has everything we needed! A bed, working shower, a full sized fridge, microwave, a whole sink for dishes! And everything was very clean. I’d recommend it for the price and distance from base.

The outside of this place needa work but the room was clean and the staff was very friendly. Was.not in the best part of town but we felt safe. Overall i definitely would stay there again.

Stayed here for my son’s BMT graduation as I just needed a place to sleep near by. They helped me with everything I asked for. Great customer service!

Everyone was nice and everything was perfect

Black mold on bathroom ceiling around vent. Tub and floor were dirty.

The staff were VERY nice!! The floors were sooooo dirty my feet were black within minutes. The place was VERY rundown. Even the bedding and pillows were extremely old.

Property itself was great, just outside the gate it was dirty

The breakfast included consisted of two cereals and milk. So something to think about when when planning. The kitchen has dishes and pots and pans so that is helpful. The first room wasn't great, but they quickly gave us a different room that was in much better shape.

Good enuogh for the closeness of the base.

The hotel was beautiful. The room we stayed in was clean and made us feel at home. The staff was wonderful.

Clean and safety

Worst hotel

Worst hotel that i have stayed ever. Rude owners. Place had a smell and floor was sqeaking

Basic

Basic but does the job. Staff helpful and pleasant.

Bad service and something broke

Room was okay... First room they gave .. a/c not working... Had to move to another room middle of the night... Hastle. In another room the shower handle broke and no hot water. Room key not working couple of times. All these time the people in front desk or other helpers not very courteous at all.

BMT graduation

Reasonable choice for visiting Lackland AFB, especially BMT graduation. Convienent location. Inexpensive, no-frills. Loud air conditioning. Fair value for the price.

Good spot for a quick night or two if coming for Air Force graduation.

Did not have a good experience at this place.

Check in and out were quick and friendly. Lobby is the size of a closet. Breakfast is less than the basics. The area is absolutely sketchy. Some of the guests were sketchy as well. We were concerned staying one Friday night, but us and our vehicle survived the night. The AC eventually got cold and was loud enough to block any outside noises. We booked a suite with a kitchenette on the upper floor,but instead received a ground floor room with just a mini fridge and a microwave. Floor was dirty. Furniture was torn and tattered. Bed was stiff and lumpy. Shower had good temperature and pressure. Everything worked but could use many updates and refurbishments. Not worth $100 a night, but it served it's purpose, and we survived but do not recommend and will not return.

We stayed here while attending my sons graduation at Lackland Air Force Base. The location is great! Very easy drive to the base. The staff was wonderful! Very accommodating and friendly. I highly recommend this place for people bisting the base

Not good, and motel management did not return any.

Everything would have been fine and acceptable with my stay at this motel, however. On my second evening there, I entered my room to find a dead RAT in the sink of the kitchenette.

Get exactly what you paid for. Nothing spectacular just average not bad at all

Very nice hotel a little dirty but overall nice no carpet which is a plus

It was very clean and staff was very kind. Can’t beat the price.

You get what you pay for

Upon arrival, late at night, the area looked sketchy. After a decent nights sleep with the sun shining the next day, the area still looked sketchy but despite the sketch, no one bothered us and the experience was positive. My only complaint is that the continental breakfast is pretty non existent. Little debbie snacks, a couple pieces of bread and a broken coffee maker meant we had to incur more expense than anticipated going to get breakfast and coffee every morning. Even with the unexpected expenses, still more cost efficient than big name establishment

I recommend this property

Shabby n run down area.

Great customer service

It was very peaceful and clean . I enjoyed our stay very much .

Great property to stay at for a trip in area. Good sizeable and clean rooms, friendly staff. Only comment would be the loud barking dogs we heard at night and one of our lights that kept flickering. Past that great place to stay with good value

I recently stayed at the Pinn Road Inn and had a great experience. My son was graduating from the Air Force Base down the street from here. This location was perfect. The room was clean, comfortable, and well-appointed with everything I needed. The staff were friendly and helpful, always ready to assist with any requests. Overall, a wonderful stay and I would definitely recommend this Inn to others.

Staff was great very pleasant. Stayed at the property to attend my son’s graduation at LAFB.

Cheap, but you get what you pay for. However, the room was adequate for one night and the bed was very comfy. I heard furniture being moved in the room above us until 5:30 in the morning, so sleeping was difficult!

This place is a gem. We came through San Antonio for the eclipse. Most lodging had jacked up prices to absurd levels. Not Pinn Road. For well under $100 we got a room with a kitchenette. It was clean and well stocked. Everything worked well and the shower pumped out all the hot water you could want. The staff was fabulous. She took care of our very late arrival, and gave us her parking spot because the lot was full up. If you need to stay near Lackland (I understand they graduate multiple classes a week) Pinn Road Inn should be at the top of your list!

Scary

The neighborhood was not good. Listened to wanna be Dom Toretto race up and down the street all night. The bathtub was busted and had a huge gap that someone had tried to TAPE up. It felt like you would fall thru so needless to say it was a very short shower.

Comfy beds, small breakfast area

It was clean.

I stayed here during my partner's graduation. It was close to the base witch is a plus. It was clean and an overall decent stay.

Clean room, the beds are very comfortable, I got a free upgrade a room with kitchen. Thanks Pinn Hotel staff definitely coming back to this place.

Awesome experience and stay!!

What a diamond in the rough!!! Need a place to stay that's really close to Lackland Air Force base? You found it! 2.6 miles from the Luke East Gate!!Also, downtown San Antonio? 20 minutes away!! Want a place to stay that is impeccably clean? You found it!! Quiet at night, awesome hot water, plentiful towels, a well lit parking lot!!! Everything we needed even shopping was minutes away! We didn't partake in the breakfast that is offered every day because our room had a fully stocked kitchenette and I made our own. Friendly, helpful staff! Will definitely stay here again!!

Very close to Lackland Air Force Base. Nice kitchenette area. Clean. Friendly staff. Surroundings not the best, but the hotel was inexpensive and clean and close to the AFB which was what we needed. Highly recommend if you are on a budget like us.

Great customer service!

It was the perfect location to where i needed to go.

Property is a low budget hotel. It was clean. This area of town looked a bit questionable but needed Lackland

Great customer service!