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28 Jun 2025
Saturday
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29 Jun 2025
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2 Adults - 0 Child
1 room

Phulay Bay, a Ritz-Carlton Reserve
9.6

Exceptional

228 Guest reviews

9.6
Exceptional
228 Verified Reviews
Read all reviews
Cleanliness9.6/10
Service9.6/10
Comfort9.6/10
Condition9.4/10
location7.4/10
Neighborhood8.2/10
Amenities9.6/10

111 Moo 3, Tumbol Nongthalay, Krabi, Thailand. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

With a stay at Phulay Bay, a Ritz-Carlton Reserve in Krabi (Nong Thale), you'll be within a 15-minute drive of Tubkaek Beach and Khlong Muang Beach. This beach hotel is 9.2 mi (14.8 km) from Ao Nang Beach and 7.6 mi (12.3 km) from Nopparat Thara Beach. Make yourself at home in one of the 54 air-conditioned rooms featuring minibars and espresso makers. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Wired and wireless internet access is complimentary, while DVD players and cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Hotel policies

No elevators

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: THB 3000.00 per night
  • New Year's Eve (December 31) Gala Dinner per adult: THB 42372
  • New Year's Eve (December 31) Gala Dinner per child: THB 21186 (from 7 to 14 years old)

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately THB 1413 for adults and THB 707 for children
  • Airport shuttle fee: THB 3884 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: THB 3884 (one way), (from 4 to 11 years old)
  • Rollaway bed fee: THB 4155.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

Russian

Thai

Portuguese

Korean

Japanese

Greek

English

Chinese (Mandarin)

Italian

French

Dutch

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Beach services

Non-smoking

Childcare

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Hair salon

Concierge services

Gift shops or newsstand

Shopping on site

Airport transportation (surcharge)

Conference space

Barbecue grill(s)

Hiking/biking trails nearby

Breakfast available (surcharge)

Laundry facilities

Garden

Library

Children's pool

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

Picnic area

24-hour front desk

Business center

Porter/bellhop

Express check-out

Mountain biking nearby

Full-service spa

Spa treatment room(s)

Steam room

Sauna

Wedding services

Express check-in

Pool umbrellas

Free wired internet

Wheelchair accessible parking

Area shuttle (surcharge)

Number of restaurants - 5

24-hour business center

Conference space size (meters) - 100

Number of meeting rooms - 1

Number of outdoor pools - 1

Conference center

Snack bar/deli

Free bicycles on site

Free self parking

Free valet parking

Number of bars/lounges - 2

Number of poolside bars - 1

Number of beach bars - 1

Number of swim-up bars - 1

Free beach shuttle

Beach umbrellas

Free beach cabanas

Free pool cabanas

Beach sun loungers

Pool sun loungers

Beach towels

Terrace

Children's club (free)

Supervised childcare/activities (surcharge)

24-hour health club

Water dispenser

Couples/private dining

Private picnics

Vegetable garden

Proposal/romance packages available

Banquet hall

Living plant wall

Children's games

Children's toys

Visual alarms in hallways

Wheelchair accessible – no

Bicycle parking available

Hotel reviews

9.6
Exceptional228 Verified Reviews
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Cleanliness9.6/10
Service9.6/10
Comfort9.6/10
Condition9.4/10
location7.4/10
Neighborhood8.2/10
Amenities9.6/10
10/10
Exceptional
cameron, 24 Jan 2025
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All around exceptional.

10/10
Exceptional
Jeffrey, 09 Jan 2025
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Great Choice

Beautiful campus, top quality dining, great gym.

10/10
Exceptional
SAUL, 19 Jun 2024
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amazing staff and location. This is a must see for travelers

10/10
Exceptional
Christina, 02 May 2024
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Best resort in Asia!

An amazing and magical experience for the entire family. ❤️

10/10
Exceptional
Shannon, 12 Mar 2024
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This was the best resort, service and overall experience we have ever had. Could not recommend more! Everyone went out of their way to make our honeymoon sooo special and the food drinks and amenities are mind blowing 💓

10/10
Exceptional
Eric Michael, 27 Jan 2024
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Friendly staff. Made everything easy for us. Western standard resort for those who need the level of service.

10/10
Exceptional
INNA, 08 Jan 2024
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10 stars! Wow what an experience! Customer service beyond anything I’ve seen. We arrived by a speed boat and were greeted by banquet Director, iced tea, towels etc. Our beach villa had a private pool, amazing amenities. We had personal butler Khun Yid, and he was beyond amazing. Everything customized with what’s up text service where you can ask for anything and team just makes it happen. Resort is incredible, spa was amazing, pool with swim up bar, restaurants, kids play room and more! Lots of complimentary activities (we did sunrise hike and visited small island) will definitely will be coming back

10/10
Exceptional
INNA, 08 Jan 2024
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Wowed by the property! Our room had double king bed!!! I’ve never seen this in my life! We had a “standard” room I didn’t expected to have a suite, it had patio, jacuzzi, showers, walk in closets and more! We had private butler Khun Esther and she was beyond amazing, easy contact with what’s up text service made it so cool and accessible. Hotel service was beyond you will ever experience. It doesn’t have walking distance shopping around but we did go to the night market which was organized by out butler as well. Highly recommend this hotel it worth every dollar and more!

10/10
Exceptional
Sujata, 28 Aug 2023
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The luxury resort property is set in an area of outstanding natural beauty and offers daily activities for its guests to for an holistic holiday experience creating ever lasting memories

10/10
Exceptional
Ata, 25 Aug 2023
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Had a great time here. We stayed here for 3 nights and enjoyed it. The view is unbelievable. The pool is beautiful, the rooms are fantastic, the staff is awesome. Habib was the best, one of the nicest and helpful people we met amongst this trip. Thank you Habib!

10/10
Exceptional
Noof, 24 Aug 2023
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Service and the stuff amazing and the hotel activities is excellent

10/10
Exceptional
Grainne Mary, 10 Jul 2023
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Absolutely outstanding service- nothing is too much trouble and everything is set up to ensure that one is completely satisfied with every aspect of one’s experience. The level of comfort and relaxation we enjoyed is beyond that of anywhere else we have stayed in Thailand or most of Asia. More than 5 star service!

10/10
Exceptional
Lindsay, 23 Apr 2023
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If you’re looking for quiet, a beautiful room and property, great staff, and close (free) proximity to Hong Island, this is definitely the hotel for you. No matter what, you will have a guaranteed amazing stay. Your personal butler and the staff are so helpful and kind, they anticipate your needs before you do. The room is TO DIE FOR…as a bath tub connoisseur, I have to say this one takes the cake. It is much more of a romantic property than a party or social one, so if you’re looking for that type of experience, either bring the party with you or stay closer to the main part of the city. We were a solid 20-30 min outside of Ao Nong or downtown Krabi, but you can catch a taxi for 4-500 Bhat and catch a Tuk tuk back no problem. We also outsourced our activities through trip advisor and went ATV and zip lining but the staff was super helpful in contacting the agents themselves and reserving our appointments. They really are there to help you have the best stay possible. Hong Island is to die for- and is free with the hotel. The actual beach attached to the property is not ideal for laying out as its rocky but the pool makes up for it and so does the easy access to the surrounding beaches and islands. Lastly, book an extra day than you anticipate. You’re going to want a day to lounge outside of exploring and not just on the last day of the trip. Oh lastly, the spa is pretty great and so is the breakfast buffet!. Enjoy!

10/10
Exceptional
armen, 18 Apr 2023
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This resort is amazing and was the best part of our Thailand vacation. The property is beautiful and serine and was truly relaxing. The service is top notch and Jean took excellent care of us. If you get the opportunity to go to Krabi, do not hesitate to stay here, you will not regret.

10/10
Exceptional
David, 04 Jun 2022
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Incredible 5 star property . One of the best in the world

10/10
Exceptional
Michelle, 25 Dec 2021
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As always, impeccable service, beautiful scenery and amazing dining options.

10/10
Exceptional
Rolf, 28 Feb 2021
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Best place to stay in krabi

Every thing absolutely perfect, everything well attended despite low occupancy due to corvid, highest cleaning and health standard, star kitchen food, well trained staff

10/10
Exceptional
Thanawit, 15 Mar 2020
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Since the first step into this property. I just love everything about this place. Sala Srichan, Staffs, decorations, sunset bar, breakfast, pool.... basically everything. We reserve for pavilion and got upgraded to villas. Which is already make our trip way way better beyond expectation. We were there for my girlfriend’s birthday. After checked in and went into our room. were cake and letters on bed. Khun Mon was our butler during the stay. She is very nice and friendly with service mind. One of the best experience I ever had in Hotel. Definitely looking forward to spend holiday again.

10/10
Exceptional
Haya Peter, 25 Oct 2019
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Excellent

Everything is perfect.

4/10
Poor
Verified traveler, 10 Oct 2019
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Very nice hotel and rooms. No beach access. Chaotic staff.

10/10
Exceptional
Verified traveler, 15 Jul 2019
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The Ocen view Villa was Absolutely Beautiful. The staff were OUTSTANDING. The food was Great. Loved the Thai restaurant. Loved the grounds. Ari and Yin were so Knowledgeable. They helped so much with the info. We needed to have an Unforgettable stay in Krabi. Loved Loved the 8am long tail boat trip to the Island. It was only 300B R/T.( About $9 US) Loved it was only 8-11am. Thus you get there before the Island get really busy. You can Enjoy the island, and leave when the other tourists are making their way to the island.. A VERY SPECIAL THANK YOU to the entire Staff at The Ritz Krabi; YOU are AMAZING.

6/10
Fair
Verified traveler, 28 Jun 2019
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We paid extra money and upgraded to the Royal Villa, the view was very nice from the villa

10/10
Exceptional
Ashish, 11 May 2019
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Must visit

Must visit, excellent property, staff and food.

10/10
Exceptional
Cuong, 03 May 2019
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I don't like the design of the reception. It looks like the architect tried too hard to make a different. But it feel like going into a maze or high walled jail...the rest of the resort's design was OK. Except for the room, the pool, the restaurants and the bar was excellent.

10/10
Exceptional
Arun, 02 May 2019
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Amazing experience

Amazing hotel with stunning views and superb service

10/10
Exceptional
Verified traveler, 04 Mar 2019
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We had an excellent stay at this beautiful property. The staff, facilities, food, and spa were top notch and what you would expect from a 5 star resort. Cannot wait to visit again in the future!

10/10
Exceptional
Verified traveler, 21 Jan 2019
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Fantastic room, Fantastic Views, Fantastic Pool!! The staff was amazing with my 3-yr old, playing American football with him on the beach. They went out of their way constantly. Breakfast was a very decent selection and everything was delicious. The fresh coconut water every morning was so meaty and delicious and the free champagne at brunch was a nice touch. We had a very nice Butler, but really didn’t call on him much bc we were perfectly comfortable walking everywhere. We ate at the Thai and the Seafood restaurant. Both were good, but Seafood had a beautiful atmosphere near the water and more unique selections. The room and bed were large and very well kept and maintained.

10/10
Exceptional
Julie, 24 Nov 2018
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The property was absolutely stunning - the staff was so attentive and amazing! They arranged all of our activities and we felt like royalty! The food was awesome, and we didn't want to leave! I have no complaints about this property and hope to go back soon!!!!! Highly recommend -:)

10/10
Exceptional
Kevin, 30 Oct 2018
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We were upgraded to the pool villa. Room was amazing and the staff was very helpful. Spa is pretty impressive as well. Wish we could have stayed longer.

10/10
Exceptional
sk, 17 Oct 2018
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Nothing to beat this property.

For complete relaxation quiet place with all five star facilities Sunset was unbelievable from this property Only minus point is the options in in-room dining which were quite few and staff at the breakfast restaurant could be more pleasant

10/10
Exceptional
Andrew, 17 Oct 2018
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Did not disappoint

Amazing hotel, with great service everywhere from the bar to the pool boys! This was our second stay here and can not recommend it highly enough. Worthy of special mention are our butlers / personal assistants, Tanya and Seed. They were truly excellent and really made our stay extra special! Request for them if you can! The food in the Thai and seafood restaurants is very good.

10/10
Exceptional
Grainne, 10 Oct 2018
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Outstanding personal service and attention to detail. Staff are exceptional, food is amazing (the chef even created dishes especially for me, due to food allergies- without being asked!), stylish villas both in and outside, luxurious linens and toiletries, immaculately kept gardens and stunningly beautiful pool. Our butler, Tang, was AMAZING! I wanted to take her home with me.

10/10
Exceptional
Luke, 06 Sep 2018
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Such a beautiful place! Staff were amazing, especially our butler Yid. Yid made our stay a memorable one and helped me with my surprise proposal! It was perfect.

8/10
Excellent
Verified traveler, 11 Jun 2018
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Beautiful Hotel

Gorgeous hotel with a great staff. The amenities are fantastic and the views from the pool are incredible. Unfortunately they had heavy rains and flooding so there was not a room available for us. They were gracious enough to find an alternate hotel close-by that was very nice and still allow us to use the hotel amenities. They took very good care of us and we would definitely come back!

10/10
Exceptional
Anouar , 23 Apr 2018
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Real 5 star hotel

The service was amazing and very attentive. Room/Villa was very luxurious and huge beds, bathroom was gorgeous and lavish. I have stayed at a lot of hotels but this place is one of the best and comparable to the Aman hotels which says it all Will definitely come back soon

10/10
Exceptional
Verified traveler, 03 Apr 2018
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Stunning resort. Absolutely beautiful. The best resort in the Krabi, Phuket area. We will return.

10/10
Exceptional
Verified traveler, 08 Mar 2018
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Incredible stay

Beautiful surroundings and incredible service. Our butler, Nam, could not do enough! So many little extra touches. We loved it.

10/10
Exceptional
Smudger, 04 Mar 2018
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Wow, What a place!

The hotel was refined, classy and the staff were so attentive. The facilities were second to none & all the restaurants were excellent. The sunset bar was spectacular and whilst the hotel was nearly full, it felt pleasantly reclusive. I would definitely go back & will recommend to all my friends & family. 10/10

10/10
Exceptional
Tahira, 24 Oct 2017
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Resort holidays to chill and recharge

Impressive, private resort with great rooms and service was excellent but no access to beach and ocean swimming. Great Espa facilities to pamper and indulge. Very limited access to local shops and restaurants.

10/10
Exceptional
Barrett, 27 Sep 2017
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Amazing staff!

Incredible service from dedicated staff. We had a special occasion and they really went beyond the call of duty. So impressed. Some of the facilities need a lick of paint as the tropical weather wears things away over time. Food was wonderful as well, particularly the set Thai menu when we had our private dinner. Its a bit far from Railey Beach and Phranang but worth the distance for the experience.

10/10
Exceptional
Verified traveler, 02 Jul 2017
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Awesome!!! Fantastic!

Phulay Bay is awesome! Stay there and you will know what I mean. We tried taking photos but the beauty of the place transcends beyond the frame of the photo. It is detailing to the finest; from the panoramic view to the architecture to the landscaping. Stay there and you wouldn't want to leave the resort. Everything was GREAT!

10/10
Exceptional
WILSON, 23 Apr 2017
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No better option!!! Amazing and unforgettable

We chose phulay bay as last stop of our honeymoon, after three weeks of being traveling around Thailand, vietnam and Cambodia this was the best decision to relax and have last amazing experience in this beautiful country. We arrived later than expected and so tired after a long day, but since the doors of the reception were openned and we saw those thousands of candels and the beautiful Thai reception, our mood changed to relax mode. The warmest welcome that we ever had, with a refreshing towel and tea, our Butler (Beet) took us to the villa and explained everything really well, so by then we understood that we made the best decision. The villa was wonderful, bed and linens just perfect and no other words for the jacuzzi. Food in all the restaurants is really good and service impresive. The breakfast has really good options so I can not imagine anything else to be inclused (even mimosas available) Our trip ended with a spa treatment that was unbelievable. Thank you very much to do our stay unforgetable for sure we have to come back, 36 hours travelling from Colombia were worth it!!!!

10/10
Exceptional
Lincoln, 03 Apr 2017
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East coast USA visitor.

First time to Thailand, this place is perfect for a couple...very quite, beautiful, attention to detail. I was worried that after all that travel we'd not feel like we were getting the most bang for our buck...but this place proved me wrong, totally perfect. We did daily activities from hiking, kayaking, exploring inland, and hong island all by just mentioning it to our butler, who set everything up perfectly. NO hassle with dealing with other businesses trying to coordinate trips. All the staff was so welcoming, and very accommodating. I have been to many Spas and I have to say this one was probably the best I've ever been too. Long story short, if you don't mind paying "American" prices for hotel drinks, food, activities...then stay here. You won't regret it.

8/10
Excellent
Suneet, 30 Mar 2017
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Great luxury hotel!

Very nice hotel - superb pool and facilities - location is a toss up as it depends if people want to spend time at the hotel or visit places around krabi as its not the best location to move around krabi but a great location if you want to stay at the resort cut off from all the other beaches and the town

10/10
Exceptional
Ashok, 18 Feb 2017
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Excellent Royal Beach Villa

Property is very well maintained and service was exceptional. The staff is very courteous and eager to help!

8/10
Excellent
Verified traveler, 21 Jan 2017
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Food has to be improved

I was torn between Rayavadee and The Ritz but in the end opted the more expensive one because it is not an ordinary Ritz resort but a reserve in a unique location. I am glad that I picked The Ritz. It is a bit far out but the complimentary trip to Koh Hong makes up for those beach bums. I stayed at the Reserve Sea View Pool Villa and the room was out of this world. Everything was perfect. I dare say the hotel pool is the BEST in Krabi if not the entire Thailand. Unfortunately, I was not too impressed by the massage and the facial I had at the spa. The food was rather disappointing too (same as the other Ritzes around the world I have to say). I tried both Thai and Western dishes and had to return them. The breakfast was decent. The a la carte menu is a nice touch but the pastry section is lame. They should ask The Ritz in Hong Kong for some pointers :-). My butler Tanya was very nice but she was very busy during my short stay. I think I would probably have felt left out had I stayed for a few more nights. There is room for improvement but I think it is the BEST hotel in Krabi and I have already recommended it to all my friends on social media.

10/10
Exceptional
Annette, 29 Dec 2016
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One of a kind

Amazing place and staff.

10/10
Exceptional
Cole, 27 Nov 2016
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BEST HOTEL EVER!

This hotel is impeccable and the service is even more impressive. You are pampered and awed from the second you walk in the door. A butler comes with the stay, who books reservations for dinner, escorts you around the resort and draws bubblebaths for you while you're away...the pool is immaculate, the grounds are unbelievably exotic and the food is superb. Worth every penny for a totally luxurious vacation!! Best place ever for a honeymoon or anniversary!! Returning is now my life goal. Every hotel after Phulay Bay was subpar. Thank you Beet and Poppy for an unforgettable vacation experience!

6/10
Fair
Verified traveler, 18 Nov 2016
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It was OK for a Ritz

Recognizing that this was a Ritz Reserve hotel, I left pondered the real meaning of "customized experience" vs. getting a little worn out. The service was 4.5 - 5 Star, the condition of the property was more like 3, and the lunch and dinner food was disappointing.

10/10
Exceptional
Mickey & Mini, 06 Oct 2016
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Wonderful Retreat in Fantasyland

Outstanding service and comfort! Wish the beach was more accessible but the pool is huge and beautiful as well as a better option...Our private Butler Yid was fabulous, friendly, fast and went the extra-distance making sure we were pleased 24/7!!!

10/10
Exceptional
sushicrazy, 22 Aug 2016
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We had a wonderful time at this Ritz Carlton.

This is a very relaxing place to just slow down and unwind. The wonderful Ritz ambience combined with the Thai people and kindness were much appreciated.

10/10
Exceptional
Sunita, 12 Aug 2016
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Heaven on Earth

It was great

8/10
Excellent
Ian, 18 May 2016
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Awesome location

Great hotel, nice staff, excellent location. Food ok but for five stars could be better and more creative. Best food was actually at the pool. However food certainly good enough just not very creative. Thai food also a bit disappointing. Location and facilities would bring me back here. However don't do what I did and get a pool villa unless you are completely immune to mosquitos !! Much better using main pool. Not a good location for an elderly couple as could easily trip on stone paths etc and lighting not great

10/10
Exceptional
Verified traveler, 05 May 2016
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Beautiful place.....staff superb

Room was very beautiful And clean..staff was awesome and service superb

10/10
Exceptional
Verified traveler, 18 Apr 2016
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comfortable room

with luck, upgraded. comfortable nice size of room with inroom bathtub, outside bathtub and big private swimming pool. compliment boat to hon island. nothing around the hotel. just stay inside the hotel and relax.

10/10
Exceptional
Mr. Pink, 06 Apr 2016
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Secluded.

Yes, the hotel is on the beach and a private beach at that. However, the hotel staff recommended against swimming

10/10
Exceptional
Dana, 04 Mar 2016
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Beautiful location, fantastic staff

We enjoyed the facilities and the service. Best location.

6/10
Fair
amardeep, 22 Feb 2016
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Excellent property but need renovation

Great amazing but need some maintanence. But locatin and architecture of villa no match . Have to be careful about floor when wet very sleepery.

10/10
Exceptional
Stephen, 15 Jan 2016
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Luxury luxury luxury

If you want genuine luxury beside the beach in a private gated resort then this is for you. It's expensive but one of those once in a lifetime indulgences you should enjoy for honeymoon or new relationship! I recommend the Reserve Villas if in the budget and Beet the butler is brilliant. I will go back but with the correct girl next time :)

10/10
Exceptional
Martin, 16 Dec 2015
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Fantastic Quality and Service

Absolutely nothing to fault - luxury villa's, attentive service, plenty of space, not too many people, great food - and the location and views are superb.

10/10
Exceptional
Daniel, 09 Oct 2015
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The BEST!!

The staff is beyond friendly and accommodating from the moment you arrive to the last second you leave. We were treated like royalty and truly felt like the only guests at this amazing 6-star resort.

10/10
Exceptional
Jacob, 09 Sep 2015
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Heaven on Earth

Nicest Resort I've been to and I travel a lot. Very lucky to have experienced the Ritz Carlton Reserve, there are only 3 right now on planet Earth!

10/10
Exceptional
Karbi, 09 Sep 2015
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Best I have ever had...(5stars)

Best hotel I have ever stayed at, well worth the $5,000 I paid for those 10 days. I was treated very well by every member of the staff and they actually acted like they generally cared about my stay and that is rear. It was the most relaxed I have ever felt on a trip that I took alone, and I expect this from all Ritz, but unfortunately its not the same for all Ritz everywhere so I will use this as the lasting memory of the Ritz. I feel like this Ritz should be used as a template for other locations. Thanks this was the best...

10/10
Exceptional
John, 23 Aug 2015
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An Escape to Remember

We arrived with high expectations (based only on various reviews we read) and we were not disappointed at all. The staff & service, the location and the resort were fabulous. I should add the restaurants to that list as well, the meals were a highlight. They really do spoil you with that delightful Thai service and pay real attention to detail. We just could not fault Phulay Bay as a destination to runaway to for an escape.

10/10
Exceptional
David, 12 Aug 2015
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If you want everything to be done right.

Super staff. Wonderful food. Didn't notice the rain.

10/10
Exceptional
Riz, 05 Aug 2015
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AMAZING! B

Stay here if you want to experience the beauty of the Thai Islands. Rooms, staff, pool, spa and activities are awesome. Don't bother staying anywhere else, they have it all here! I made the huge mistake of going to Phuket after staying at the Ritz. Nothing else compares. The bed and bathroom in our room was unique while being extremely functional. I loved this place. Can't stress this enough, don't bother staying anywhere else. Worth every penny. Save up and stay here. Pure luxury and comfort. Pics don't give this place justice..AMAZING! Top management and executive chef great you daily, making sure everything is expectional, and it was. Take the trip to Hong Island.

10/10
Exceptional
Verified traveler, 16 Jun 2015
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Heaven on earth. Staff is great and friendly. Food is fantastic.

10/10
Exceptional
Philip, 06 May 2015
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Excellence on every level

You often find in many supposed luxury resorts a heavy degree of creative license is taken with both the description and imagery of a hotel that ultimately leads to a let down. Not so with the Phulay Bay – it simply astonishes at every level right from the elaborate greeting on your arrival to your departure. Beautiful facilities abound and the amount both of thought that has gone into the concept and its continuing execution is clearly evident. I was extremely stressed when I arrived but that fell away very quickly. Such a beautiful place and the perfect spot to unwind for a few days.

10/10
Exceptional
Scott, 18 Mar 2015
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Amazing

Most amazing hotel ever for our honeymoon

10/10
Exceptional
Verified traveler, 12 Mar 2015
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Great hotel located perfectly at beach site with staggering views over the Andaman sea. Hotel facilities and staff are extraordinary.

10/10
Exceptional
Ashley, 12 Mar 2015
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Stunning resort, best hotel experience ever!

From the moment we were picked up at the airport by Phulay Bay's hotel car to the stunning hotel entrance, the no-hassle check in, our room--everything was absolutely flawless with this hotel! This was the first hotel of three we stayed in on a 2 week trip to Thailand & it really set the bar very high. The entire staff was so pleasant and helpful with anything we needed. The pool is huge and we spent most of our trip lounging by it. The breakfast buffet was fantastic offering both eastern and western options. All of the food at the restaurants there was delicious. Our room was beyond spacious--including the 12 foot bed. Phulay Bay is honestly as close to perfection as it gets!

10/10
Exceptional
Verified traveler, 28 Feb 2015
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Great resort, excellent. Very quite perfect for L

From the checkin until check out, all employees were trying to do and prepare everything like we wanted. During our stay we haven't had any problem at all.

10/10
Exceptional
Verified traveler, 26 Feb 2015
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Wonderful, Relaxing Escape

Could not say enough about this hotel, absolutely wonderful. The facilities are top notch and the service is even better. They anticipate your needs rather than waiting for you to ask and there are thoughtful details everywhere in the design of the rooms.

10/10
Exceptional
michael, 06 Feb 2015
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One of my new favorite beach hotels.

I spent two nights in January at Phulay bay Ritz in the Krabi Province. It has certainly become one of my favorite beach hotels. The service was fantastic, the food was great(especially the Thai food), and it is beyond beautiful. Personal butler service was perfection. All the rooms are nice, but the reserve pool villa was stunning and spacious. Loved the pool area, and the sunset bar is even better. You may not want to go anywhere else while you are staying there. I miss it already.

10/10
Exceptional
Anuja, 03 Feb 2015
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A hotel that spoils you!

Excellent welcome - we were assigned a personal butler who took care of everything! Great vacation.. dint want to come back! Superb anticipatory service! Totally a couples hotels - kids would spoil the serenity of the place! Only drawback- hotel doesnt have a direct beach access - hence they arrange to take guests to another island complimentary - so cant spend all day at the beach on leisure!

10/10
Exceptional
Kosta, 27 Jan 2015
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WOW! WOW! WOW! WOW! WOW! WOW! WOW! WOW! WOW! WOW!

WOW! ... I cannot say enough good things about this hotel! I knew this was one of the best resorts in Thailand... but we had no idea how awesome this place really was. The whole experience, not just the environment, but the staff too, is very surreal. They really know how to make you feel special and thoroughly enjoy a relaxing and worry free holiday. I would definitely recommend this place to anyone looking to splurge a little for a special occasion. For us it was our honeymoon, and we could not have chosen a better place!

10/10
Exceptional
Karin, 23 Dec 2014
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Perfect in all respects

guests get pampered here, the perfect place to relax !

10/10
Exceptional
luxury seeker, 21 Nov 2014
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Spectacular

Spectacular food, beach, drinks, staff, pool, people, views...boats, activities, options, spa..just awesome! I loved it Spectacular food, beach, drinks, staff, pool, people, views...boats, activities, options, spa..just awesome! I loved it Spectacular food, beach, drinks, staff, pool, people, views...boats, activities, options, spa..just awesome! I loved it

10/10
Exceptional
Cramer, 07 Jun 2014
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Highlight of our trip to Thailand

I can't rave enough about this hotel. The room was enormous with fantastic views of the sea and the rocky islands. The staff was always on hand to help with every need, including our butler Aom and the fun/entertaining pool bar staff. The resort was relatively quiet while we were there and it was a true piece of paradise. Definitely take advantage of the boat trip to Hong Island too. We ate dinner on site one night and prices were as expected for a resort. If you are looking for other dinner options, I recommend the restaurant at the neighbor resort Tabkuuk (?) that has nice ocean front seating and good happy hour prices. We went into Ao Nang one night and regretted it, since we would have preferred being back at the resort and our uncrowded beach.

10/10
Exceptional
Verified traveler, 17 May 2014
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Heaven!

Everything was perfect and beyond expectation. Worth every penny :)

10/10
Exceptional
Shawn Kok, 04 May 2014
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Perfect stay, excellent for romance

I had a fantastic 4 night at the Ritz Carlton Phulay Bay with my girlfriend. Manager Carlos was on hand to welcome us the moment we arrived and personalized check in was done in our villa. 24 hour Butler services made all the difference to our stay and our Butler Wanda was very attentive to our needs. View from the pool was amazing. The complimentary tour to Hong Island is a must go. We had a private dinner at the Sala Srichan which was great. The thai food served at Sri Chang is amongst the best we've had and we've been to Thailand on numerous occasions. Ken, the restaurant manager was very hospitable and attentive to our dining requests. All in all, a 6 star experience !

10/10
Exceptional
Ken, 24 Apr 2014
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Heaven on Earth

Service, environment, and quality of the staffs were all superb and exceeded our expectation in many ways. Our butler went out of her way to make sure that everything was perfect and was a key factor in making our stay a memorable one! Would highly recommend to have a dinner at Lae Lay; every dish was cooked perfectly and well presented.

10/10
Exceptional
Artanan, 25 Mar 2014
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Great hotel at a reserved place in Krabi!

Gorgeous atmosphere with greal hospitality fron staff (i.e., great butler, nice staff, go extra mile to find what I request AC adapter for lenovo laptop).

10/10
Exceptional
nic, 17 Mar 2014
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Good but...

The only flip sides were 2 in my view: Being the Ritz-Carlton I would have expected a large selection in the breakfast buffet. Don't get me wrong...there is all you need and more, but having been in other 5 stars hotel in Thailand I have seen bigger buffet selection. The other flip side (a combo) is the fact that is quite far "from life" and there is no beach for the hotel, but if you rent a bike as we did, it's get fun to cruise around...

10/10
Exceptional
Happy Camper, 06 Mar 2014
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Magical

We celebrated my husband's birthday at Phulay Bay and it was perfection. The property is gorgeous and the staff at the resort are wonderfully kind. Everyone goes out of their way to ensure your utmost comfort and they do with a warm smile on their face. We wouldn't change a thing about the time we spent there!

10/10
Exceptional
William, 10 Feb 2014
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Beautiful

Great hotel, amazing Villas and services, quiet place, very nice moment in paradise. Only disappointment: rocky beach at the hotel and low visibility scuba diving done nearby (February)

10/10
Exceptional
Anthony, 07 Feb 2014
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Moroccan/Thai inspired design

The Morroccan/Thai inspired design can seem a little forbidding at first but the accommodation is very comfortable and the food is excellent. In particular, the breakfast buffet is first class with a very wide choice, all of which is beautifully presented. The staff is charming and extremely well trained.

8/10
Excellent
Verified traveler, 15 Jan 2014
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villa life

while there are plenty of villas to choose from, the preserve room was very comfortable. the only reason my ratings did not receive 5's is primarily because of the cuisine. the food was not representative of the ritz carlton standard and was drastically overpriced. staff are very friendly and try to be as helpful as possible.

10/10
Exceptional
TomHen, 06 Jan 2014
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Fantastic place to spend our honeymoon

We had a brilliant time at Phulay Bay, the staff are fantastic and our butler Steve was a pleasure to be around. As you arrived at PB you are welcomed by the OD and GM and at that moment you feel like you have entered into a family. Keep up the great work. Saving our penny's so we can return!!

10/10
Exceptional
jason, 23 Dec 2013
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in one word , amazing !

10/10
Exceptional
Sanjay, 19 Aug 2013
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Superb

Lovely and out of the world experience. Ultimate in luxury

10/10
Exceptional
Jonathan, 08 Aug 2013
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Stunning and outstanding hotel

This is quite possibly one of the best hotels you will stay in and it makes you feel like royalty. From the start until the end, it was faultless. All staff are very attentive (and remember your name/details and very polite and friendly); having a butler at your service was a very nice touch. It is not often at a hotel you will meet the manager, who is so pleasant and friendly. The view from the pool area is beautiful (over the Andaman Sea) and the grounds are very well kept. It never feels busy, as it is a large area and not many villas. The rooms are another world - the bed is huge and so comfortable! Spa is exceptional. Worthwhile doing the complimentary daily transfer to Hong Island - stunning. Overall, would highly recommend.

10/10
Exceptional
Tony m, 15 Jul 2013
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Great service

Good but very quite

10/10
Exceptional
Verified traveler, 22 Jan 2013
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Great Hotel for Vocation

The view is amazing. Hotel staff are very friendly and helpful. Plenty of activities. I miss the place already!

8/10
Excellent
Verified traveler, 30 Dec 2012
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Hotel nice location and the staff went out of the way to make stay comfortable. Food a little wanting. They try. Some of the sights way too crowded masses of boats and people on the beaches.

8/10
Excellent
Lee, 03 Dec 2011
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Ritz Carlton Phulay Bay, Krabi

We were there for 4 nights and I must say it was one of the most memorable stays in terms of accomodation and service. The villas were lovely and each villa had an individual butler to handle all our needs. The food was great and you had a choice having your own private dinner on the beach

6/10
Fair
Caroline, 09 Nov 2010
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Beautiful place with poor service

The hotel is situated in a beautiful Bay with access to the sea. The rooms are nice and well decorated. However the service is very poor : room service is extremely long to deliver, there are absolutely no activities (watersports) on the beach and absolutely no ambiance as I understood the hotel has had very poor occupancy rate. The staff is nice albeit totally unmanaged and very very slow in answering any of your queries. They have very little ideaon recommending activities and overall level of english and understanbding is very poor for an hotel of this category. Overall a very beautiful place with no ambiance and no soul.

10/10
Exceptional
Stephanie, 09 Mar 2025
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Sublime

Hotel sublime avec un service irréprochable. Toujours bien attentionné le personnel répond à tous les souhaits avant même que ceux ci soient exprimés. La chambre est énorme avec douche et bain intérieur mais aussi extérieur. Piscine au bord de la plage incroyable. Petit déjeuner avec un choix fantastique.

10/10
Exceptional
NORIKO, 08 Dec 2024
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ホテル内で過ごすなら最高のファシリティです。アクティビティも充実していますし、プールやスパもとてもクオリティが高いです。クラビの街中を楽しみたいならやや離れた場所のロケーションになります。 日常の喧騒を離れてリラクゼーションを楽しむには最高のホテルです。

10/10
Exceptional
GUIDO, 04 Nov 2024
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extraordinário resort, lindas paisagens, ótimo bar na areia, bom café da manhã, tudo capitaneado pela gentileza tailandesa. o restaurante internacional por sua beleza arquitetonica e a qualidade do menu oferecido merece uma menção à parte.

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