The property is beautiful the food is excellent BUT THE FRONT DESK STAFF/BILLS BOY'S ROOM CONDITION is terrible I have to ask four times for an extra pillow the refrigerator was not working Again this hotel needs help with the front desk staff/management it is herbal zero ENGLISH AND zero CS But the place and food are awesome I will visit again in the future

The rooms are updated and clean. The staff speaks little to no English. Buffet service is bad. Restaurant reservation is a quest but the food there isn't worth it. Steak was the worst I've ever had. Buffet food as average as it is beats any restaurant food there

Dinner reservations are difficult to get, they are limited and we were stuck going to the same general buffet place called lunchbox for the majority of our 6 day stay. The service is not great and there is a language barrier if you are an english speaker when interacting with the staff. A lot of the activites, like the Monkeyland, swimming with the dolphins (outside the resort) don't provide a good experience, there is a lot of hurry up and wait, forced photos, reviews etc. The actual interaction with animals is about 20 minutes, but the event will last for 5 to 6 hours.

El hotel está muy bonito, la gente que trabaja allí es muy amable, nuestro concierge fue Rodolfo y a José, muy amables y atentos, José le ayudó a mi prometido a organizar la propuesta de matrimonio que me hizo, todo muy lindo. Los restaurantes Flora y Mina muy ricos, las meseras muy atentas. El bufete.con muchas opciones, una estancia muy agradable! Pensamos regresar el próximo año

Everything was perfect, our only complaint is around the special restaurants reservations as they are never available.

My stay was so great will return FOR SURE loved everything activities the beach the convenient stores the dining experience the shows. The only bad thing was that sometimes the restaurants would be fully booked so did get to eat there Everytime but overall super amazing!! Cant wait to go back again ♥️✨

The Mélia système is absolutely horrible for the non member even if I buy the best sweet oceanfront in the hotel, there are many things you’re not allowed to do because of that poor management which is absolutely incommunicado you can’t scare when you have a problem Food is absolutely not up to a five stars. It’s more of a three stars There’s no communication between the reception and their gate in front of the hotel to let people in even if they tell you that it’s OK I travel in five stars hotel six times a year for many many years and it’s the worst I’ve ever seen. I hope it’s gonna help them to reevaluate their system and their management in place.

It is a beautiful property with many amenities. The service was excellent, especially on the adult-only side.

Excelente servicio, las instalaciones son seguras para adultos y niños, son atentos. La comida del buffet mucho mejor que la de los restaurantes, Seúl muy atento en el buffet, recomendado hacer todas las actividades diarias que hace el hotel.

Service was not good. Employees seemed Un interested in helping with dinner reservations. Food was not worth the money spent on all-inclusive

Gentlemen at excursion desk were very nivmce and helped us with everything we needed.

Overalll it was good experience, though in restaurants food should br properly heated

Excellent stay. These was my 7 time visiting these hotel

Everything was great; however, the resort lacked entertainment for kids.

Loved the property! Such a great experience

The property was beautiful and there were pools for everyone. Never been to a property with so many pools. Property has amazing dinner options and restaurants. However, I had a bathroom showered that flooded and was never repaired. Booked 2 rooms but was given rooms on opposite ends of the property. So my mother was alone on other side of property. Front desk staff did not work hard to correct this error.

Very clean and attentive

The facility itself was five stars, newly renovated, clean, well maintained. The adults only, Reserve section was quiet, peaceful and relaxing, the family side however that we only walked through was chaos. The food was poor. Often cold, no flavor, flies on the buffet food, and the restaurants on the property were very disappointing. At this price point food should be better. The service was not five star and certainly not to the standard we expected based on price. Upon check in the staff at the desk couldn’t find our reservation and asked if we were at the right place. When we asked for the WiFi password to be able to pull up reservation info he said no. Eventually they found our name and then showed us to a room that was already occupied and also not the level room we booked. Our concierge then left us in the hall for 30 minutes to try to find us a room. He had no clue what was going on. They tried to put us again in a room that wasn’t the level we booked for one night until they found something else, we declined and then waited another hour until they located a room for us. Our room came with a concierge that was supposed to be available to you and help, ours was often unavailable or not working and there was no other contact person so often didn’t get the reservations we wanted. Overall the level of service from the staff was extremely disappointing, at a hotel at this level you expect them to be able to anticipate needs or at least help meet yours, which didn’t happen.

We loved the swim up suite! It was perfect for our family of 5

I recently spent five nights at an all-inclusive resort in Punta Cana, and unfortunately, I left feeling disappointed. Despite promises of luxury and convenience, several aspects of the stay fell short. One of the biggest issues was securing reservations for specialty restaurants. Over my five-night stay, I couldn’t get a spot at any of them, which was frustrating for an all-inclusive experience. The buffet, while offering variety, often served food that was cold and of questionable quality. To make matters worse, service was incredibly slow, despite the staff being friendly and trying their best. On the positive side, housekeeping was excellent—our room was consistently clean and well-maintained. However, the room service app was never functional, adding to the inconvenience. The beach area was well-kept, and the resort did a good job managing the sargassum, which was a nice touch. The resort also wasn’t ideal for families with young children. The pool area was limited, and there were few kid-friendly activities or amenities. I was also told I could access the nearby Melia water park for free, but later learned there was a fee and I had to watch a long "video" (likely a timeshare pitch) to get passes. Though the staff was friendly, slow service and poor communication made it hard to fully enjoy the stay. Given these issues, I wouldn’t return to this resort, especially when there are better options in the area, particularly for families.

We loved it. The only thing we have to say is that they should change the stake provider for the steak cause is terrible quality. Also the Mexican restaurant they should double check the plates.

Hi guys it definitely not a 5 star hotel it seems a bit outdated lack of restaurants foods great but overal experience seems more like a golf resort for the boys …….over priced but staff is great

This resort is absolutely Gorgeous. The staff are all so nice, friendly, and helpful. We had Antonio as our concierge and he was great!!! Took care of everything for us. I would definitely go back!!!

The beaches and pool areas are very spacious and clean. Almost no seaweed (they clean everyday). The beach has the softest sand and no shells or anything to poke your feet. There are many restaurants on the property and our favorite was Blue Agave (Manager Santo and staff were very attentive), the hibachi grill was a lot of fun and entertaining and the food was really good. Flora was really good too. The golf was decent! We switched over to Reserve and got access to premium liquor which made the stay very nice. Overall I highly recommend this place.

Very nice property. Have recommended to my friends.

It was absolutely beautiful, and the food was great!

The property is Gorgeous!! staff was very nice and welcoming. Check in and check out was easy. Great dining options for dinner. The Buffett could offer more non pork options for breakfast. Overall would definitely return and recommend to family and friends.

Overall great getaway.. the property wasn't full and it was very quiet and pleasant.

Not impressed

The room was amazing, the staff were so efficient, professional and kind. From Omar who took care of us with luggage and made sure we were able to be accommodated for dinner, who attend to us every night in the entertainment area and wished me the biggest of birthdays in the most thoughtful ways to Ramoncito who personally attended and took care us by the pool. They were excellent. The room was amazing, the hotel is breathtaking and there are so many pools, dining options and entertainment that it is never crowded. The buffet was also excellent. Thank you ❤️

The hotel was unfortunately not worth the amount I payed as it was poorly managed. I needed to spend many hours of my vacation on managing dinner reservations, requests for my room (extra bed, room service, water, wine opener etc), birthday requests and transportation. Moreover, I payed for a Junior suite ocean front, but it was just a room, not a suite. I also payed extra 800$ for one more guest and the room was only with 2 small beds instead of 3 and I needed to convince them to bring an extra one. The balcony wasn’t furnished at all as it was mentioned on the website. Activities was fun but it was very few of them, no party scene and day activities (no dancing during the day or pool parties like I had in other hotels in Dominican Republic). I liked the food and the beach, but considering all the other factors I’d never stay at this hotel again for this price!

I liked everything about this facility ! It was our 4th trip to Punta Cana in a year or so having stayed at two other places . What made this our new number one choice was an absolutely amazing kids club for our 5 and 11 year old ! The nicest staff with an excellent child to counselor ratio did it all including tons of activities AND they took them to eat if we wanted. …they suited up and took them swimming ! They did not just sit in a room watching them…. literally from 10 AM to 10 PM nonstop if you wanted. This gave my wife and I an opportunity to relax and have some very elegant dinners at the fine restaurants and at the same time the kids had an absolute blast. Highly recommend this place as it’s clean. The service is impeccable. Upon arriving, I received my own personal concierge that helped me with everything throughout our vacation. Beautiful grounds, nice clean rooms … just doesn’t get any better.

We DID NOT LIKE THIS place at all. - Staff was very unfriendly - mostly couldn't understand English - Quality of food, quite bad. For all inclusive, drinks were not limited, but just 1 choice. Even Corona beer was to be paid for. Quality of cocktails was as good as Water - AC didnt work for our entire stay - STALE FOOD in the buffet on repeat- Frozen SUSHI - RESTAURANT FOOD - sucked plus really hard to get any bookings. No clear way of doing that - VIP BEnefits were not given. We DID NOT get any welcome wine and even coupons weren't provided. The concierge assigned was less than useful - CHECK OUT staff was rude and couldn't even print invoices nor had any information on billed items. - Room service was terrible - they never changed a single bedsheet. Nor filled out body wash etc. We kept asking for towels Overall we do not recommend this hotel

We stayed over American Thanksgiving break in 2024 (2 adults, 3 kids aged 12, 10, and 5) and had a wonderful time. The property is gorgeous - lush, well-maintained landscaping; beautiful, spacious corridors, gorgeous trees, nice breezes to be had everywhere. Lots of wide, smooth paths of travel - important to us since one of our children uses a wheelchair. We had connecting rooms with lots of space for our crew. The in-room amenities were great - toiletries, continually re-stocked minibar, wonderful bed and bedding. No complaints about the rooms! The kids enjoyed the Kidsdom (daycare) immensely, the staff was wonderful and they had a lot of fun activities for the kids. The beach was beautiful, plenty of lounge chairs. There was even a boardwalk that allowed my daughter to access the beach in her wheelchair. There are a good number of vendors that come by to sell experiences and products, but a simple and polite but firm “no Gracias” sent them on their way. Speaking of experiences, we did the dolphin Island experience and thought it was well worth it. Lots of memories and great photos from that. Back at the hotel, we really enjoyed the pool area. The pool is massive, so even at peak times it never felt crowded. We spent a lot of time with the staff at the swim up bar and they were friendly and attentive. The pool does get pretty deep, but there is a kiddie pool area near the main pool. The buffet satisfied all of us, and we enjoyed the Japanese and steakhouse restaurants.

Not a very good experience overall. A lot to be spoken of the overall services in this resort

One of the best hotels I have visited in Punta Cana

Best food

terrible experience. waste $2000 i swear

My family and I had a great time in this beautiful resort. We loved it.?Mr. Antonio helped us with all of our needs. Great guy. And we are really appreciate it for all he did for us.

Check in process was not ideal, especially since we booked with Expedia They told us we had a "special" check in and sat us at an unattended desk. Was given the wrong room type, with the a/c not functioning in the main room. Had to switch the next day (after several back and forth with the front desk). Main pool had tons of debris at the bottom. No food service while sitting pool side. Drinks at pool were not good and hit or miss at other bars. Don't recommend.

Property is very well kept. Staff is wonderful.

Second honeymoon

Amazing experience and it like staying in heaven. Wonderful time and excellent service.

Excellent for family vacations

Everyone working there were very nice and helpful.

NA

The best part of the experience was the staff. The list is very long but every individual we interacted with at the restaurant, excursion, checkin, checkout, child care, buffet, pool, spa, bar, etc. was just great. They were all super friendly and we would definitely go back there for another family vacation.

Everything !

My family and I stayed at the Paradisus Palma Real Golf & Spa Resort in Punta Cana, but our experience was overshadowed by several frustrating issues, particularly with check-in, concierge service, and communication. We were told we could check in early, but our room was not ready upon arrival. Despite being assured it would be ready within an hour with a promised upgrade, we were given a smaller room than what I reserved. This led to a frustrating process of room changes. The second room only had one king bed, unsuitable for our family of four. The third room was spacious and met our needs, but it wasn’t immediately available. After waiting over two hours, I had to escalate to the manager before finally receiving the correct room at 5:00 PM—hours after we arrived, wasting much of our first day. Our assigned concierge, Jose, also caused multiple issues. He failed to secure dinner reservations twice, leaving us embarrassed at the restaurants. Later, Antonio replaced him, and the service improved. Unfortunately, when Jose was reassigned, the quality of service declined again. Daily minibar restocking, which was supposed to be standard, never occurred despite repeated requests. Our room also lacked an iron or ironing board upon arrival, and it took over a day and multiple complaints to receive one. On a positive note, the food was delicious, and the restaurant and beach staff were friendly and welcoming.

We had an excellent stay.

We loved our family stay here! The resort was nice, quiet, the food was great and so was the location. We had no issues with anything and enjoyed the friendly staff. We loved that they had a kids activity room and that our room was very big and easy to access to all other activities the resort offered. We booked all of our water activities right off the resort. Best of all their passion fruit drink!

Loved my stay here. Went to celebrate my boyfriend’s birthday as a surprised and placed some request for when I got there and they gave us a cake, and a bottle of wine. The restaurants were TOP TIER. The food was great, and the seasoning was on point. Even the buffet was great as well. As for the staff, they were ALL VERY VERY friendly and pleasant. Took care of us for everything. Only had ONE issue and was that we were given the wrong room when we first got there, but the issue was resolved very quickly and we were moved to the room I booked. We were also promised some other amo iTunes because of the birthday which we never received but I didn’t mind because of the cake we received AND the birthday dinner we were given ANOTHER cake that was delicious.

Excellent service and friendliness at the Reserve Adult Only section. Highly recommend! Franklyn, our concierge, went above and beyond making sure we had everything we needed and more!

There are different colors of wristbands for different types of guests, including Expedia. If you book through Expedia, they will constantly stop you in the hallways and ask for your feedback, probably concerned about a review. It is very difficult to make reservations for the best restaurants without going through the concierge, because they give priority to Royal guests and other categories. Our concierge booked us into a restaurant that was closed that night and it was very upsetting. The facilities are great, but many of the nicer areas are reserved for high-class members. There are no heated pools (during the windy months the water is cold - difficult to enjoy with a baby, for example). The beach is not private and there are many beach vendors. The staff are very friendly, but several of them tried to hold my child and I think the differences in culture should be considered because for many people this is not ok.

Did t like being approached by multiple people trying to sell me on their Circle membership and trying to get me to book directly with the hotel instead of with Orbitz. Also could not enjoy the beach because of solicitors trying to sell us stuff or trying to get us to pet parrots and iguanas it was quite terrifying at times because we both have phobias to those particular animals. Other than that it was a good stay!

The whole staff was great, and the place was clean and easy to navigate

El hotel es excelente, es tranquilo y tiene muchas áreas para disfrutar, la habitación es súper amplia, la playa hermosa, el servicio es de primera, todo el personal es muy amable, atento y carismático, hacen cada experiencia inigualable, fue lo que más me gustó. Hay espacios para niños, donde los puedes dejar jugando con personas excepcionales en el cuidado de los niños. Realmente volvería a hospedarme en este hotel con mi familia, lo recomiendo muchísimo

We were there for 5 nights and 6 days. We were truly blown away by how friendly and accommodating the staff was. They really cared about their guests enjoying their stay. Ernesto was our concierge and he was so kind, helpful and efficient. Ramon waited on us while at the beach and he really made our experience even better. We were able to relax and not have to worry about a thing. The resort was clean and the ground were exceptionally well kept. We cannot wait for our next stay!!

I had an amazing time and really liked the VIP attentions (separate check in area, spa credit, upgrade and a bottle of wine). The service was incredible and the hotel is really nice.

excelent

Excellent resort if you are looking for a beautiful,quiet place to relax

Beautiful hotel, nicely designed central area. Good food, we especially liked the a la carte options (steak, Japanese and MexicN restaurants). Nice people. Service sometimes spotty. They made theee times (!) a reservation for the wrong reataurant, bags pick up was 30 minutes late on departure date creating stress, and some other small experiences. Overall good

It’s very unfortunate that everyone that serves you whether it be at the front desk or the spa or a dining restaurant everyone has a face of no happiness and an attitude. No one is happy working here. You ask them something and it feels like you owe them something. The only good thing about our stay is that we were able to check in early which we appreciated that. We had an incident with a security guard in the Beach area where he was very rude, and made sexual comments towards me as I was laying out at the beach. My two other friends felt the same way as he also made comments to them, looked at our private and just stared at us. His name was Jr and we did tell the concierge about what happened and how he made us feel. Then we decided to take the little golf cart to take us to Malia hotel, which is in within the property and we were there no more than 10 minutes to gamble to the casino, and right away we told the security guard to take us back or to call for the person that dropped us off to pick us up, it took them almost an hour, 15 minutes to pick us up. Mind you we asked him four times to call and have him pick us up. We decided to start heading back by Walkin, and then on our walk to the hotel. We were picked up by the golf cart. The gentleman that actually took us to the casino, told us that they only called him once and to be honest, I really do believe him. I’m not sure why the guy at the Meliá Hotel did not tell him to pick us up. When we got to our hotel, we wanted

This is the place to book. We actually were at another resort and left to come here. Worth every penny. Staff is friendly and helpful. Book now because all our friends are going to hear about this. We will be back.

This was the best vacation I’ve had. Everything was amazing from the room to the food. The VIP experience was well worth it. Not sure why some of the ratings aren’t great because I had a fantastic experience. I felt the food quality was amazing and service was outstanding. The workers were very friendly and helpful. Everyone seemed happy to be there. The entire facility was very clean and gorgeous. Can’t wait to come back next year!

Excelente servicio de todos mi segunda vez en el resort y volvería otra vez

The resort was excellent, clean facilities, prompt service from the staff, the attention was phenomenal! At the concierge Antonio was super great, so attentive, educate, accomodating in everything! Also, Andres from the concierge was amazing. At the food services Santos, Franely, Yahaira, Fanny, Delvin, they were all amazing with their attention, the joy and care they have for us. We love our stay, definitely will stay. The restaurant food was amazing, great taste, portions, and variety.

This resort is everything you could ask for, the dining options, the view, the staff, and so much more. The staff is super helpful, friendly and warm, they have many events they plan throughout the entire day, so even if you stay at the resort your entire stay, you never run out of things to do. Would highly recommend to visit this resort if you are traveling. Hope to visit again!

Place was super clean, staff were friendly

Had an amazing stay at paradisus palma real golf & spa resort punta cana and its all thanks to Jordania she took care of a very large group of 8 people and assistance us in every kind of way Muchas gracias Jordania para todo fue un placer

Nice place to be with family. Nice beach. Great staff. Good pools. Food was great as well. Highly recommended

The property was fantastic! Communication was difficult but we managed

Everyone was friendly and helpful from our concierge, Angel, to wait staff and beyond. The resort was very clean with beautiful beaches.

Bisilio was great with me and my wife and gave her a beautiful birthday setup on my last day there. I’d recommend to anybody else thinking about going to DR

I had the absolute best time with my wife from the moment we got there. From the excellent service by manger/GM Angelo we were greeted with the best welcomes. Then we have the 100/100 service provided by THE BEST waiter ever Ricki, he went beyond his efforts to have the best excellent service for us including his Supervisor Gregori. We also have the best room possible with Jacuzzi on our balcony, including the best cleaning service provided by Rosanini 10/10. Family friendly for the kids and pets.

We have a great experience in this resort the staff was great the food, accommodations the beach is great we have a really nice vacation I wanna to thank Jordania for all she did for us she made sure we have all our reservation and check on us to make sure everything was okay Just one last thing. We had a minor inconvenience because a friend was picking us up from the resort and he was not allowed into the area. They wanted us to take a golf cart to the main entrance with our luggage. It seems as if they were just trying to throw us out. They will not allow anyone to come pick you up.

Jose and Carlos at the front desk were great and very welcoming! Gustavo was a great waiter at sante restaurant, very helpful and pleasant! All staff at Sante were excellent! Luis Alejandro at ginger bar was excellent! Very friendly and helpful! Amazing English!

We stayed at the Paradisus Palma Real Golf and Spa Resort October 26 - November 2, 2024. It was a fantastic stay. The property is beautiful and well maintained with a beautiful beach and clear pools. We ate at all of the restaurants and the buffet, and found them to be very, very good. The food was fresh and nicely prepared. Our room was clean and spacious. The staff was friendly, courteous and always helpful. We also want to acknowledge a few exceptional people: Antonio in Guest Relations who always checked on us. Fausto who is a waiter in the Italian restaurant and was just fantastic, and finally: Solomon (bartender in Ginger and outside), Ruby (bartender between the Italian and Mexican restaurants) and Wanda the awesome bartender in the outside bar hut on the south side of the property near the beach entrance. We will definitely will return to this great resort.

Everybody was attentive to you necessities, all the time

Amazing place, very beautiful, but i reallythink they can do better as far as service, food and drinks. Other than that everything else was great. I recommended it. Thanks to antonio for helping out with the reservations at the restaurants.

It was a couples trip and we loved the unique design and different feel to every inch of the resort from the restaurants to the restrooms.

What a beautiful place! The spa was heaven, the pools immaculate, and the rooms very comfortable! Cristian made sure we had everything we needed through our entire stay and even planned a special celebration for our anniversary. I only wish we had been able to stay longer. We'll be back soon!

loved everything

Pre-Birthday week

We stayed at a wonderful hotel, we were pampered from beginning to end. They prepared our room very carefully and presented a birthday gift for my daughter. The staff is very diligent and respectful. The food is balanced and has high quality. Will return because it’s excellent.

Gracias a Antonio el mayordomo que no atendio de maravilla

Great stay

Great service!

Had really good time. The only suggestion I have is for them to have a night club. You will run out of options late at night

.

Everything was great and management super helpful

Amazing!! Simple amazing

We loved how nice and welcoming the staff were! Food aand drink were so good! We went for a wedding, it was all so beautiful. Thanks to Jordania for looking out for us, making sure we felt good during our stay.

Very nice

Wow what an amazing unbelievable stay! Every single person who we spoke to helped us so much our host Jordania Cedeño was incredible she helped us so much with our reservations and activities! She made sure our stay was comfortable and pleasurable. Once again I can’t stress enough how friendly everyone was they make you feel so special and like family! I couldn’t have asked for a better stay!! And this was my first time in DR, they made me feel so welcomed! Thank you to everyone that works there wow, you all were the best! With love Nicolette :)

Wonderful

Our weekend at Paradisus Palma Real was unforgettable! The staff were amazing, and the service was top-notch. Special thanks to Jordania, José and John Bryant at the counter, who made sure everything was perfect for us. We were celebrating our anniversary, and when we got to our room, we were surprised with champagne, fruit, and chocolates—such a sweet touch! The food was incredible, with so much variety. We’ll definitely be coming back soon!

Customer service is great.

Excellent resort

I just absolutely love this property. The central area as you enter the property you can see straight through the center to the main pool area and beach. They added a kid's zone for kids to have fun while mom/dad enjoy time alone. I love the pool activities this year for kids and the bubble machine pool party. Also all the nightly entertainment is wonderful, and they have a sports bar for dancing or watching the big games. The people are great and strive to please. There are a lot of food options, although some restaurants are better than others. The only thing that I did not like was the first room they gave us. We wanted a garden view, but they upgraded us to poolside. The room was smaller, and some things didn't seem to work. My wife and son hated the room and we weren't planning to come back. My boy Jose gave us several options, and we got a room near where we were last year. For us garden view was better than the pool view. Pool view is good for adults that don't want to be near the activity. We love being near the activity. I also wish they had more restaurants open daily, but that wasn't really an issue. I also found out there is a casino on the property, although I don't gamble. Nice to have many things to do from the property like being on a cruise ship. Although there are other Melia properties on the same estate, I prefer Paradisus. Having a great pool next to a beautiful beach provides everything you want on vacation. Paradisus is a paradise.

The location itself was amazing. The pools, restaurants and overall areas were in great shape. The initial reception and welcome was very nice. Most of the staff throughout the stay was amazing, genuine and helpful. There are a few members of the staff that either do not care or should not work in the service industry. Management should find ways to weed these "bad apples". Otherwise, it was a great experience and I will most definitely come back to Paradisus Palma Real!

Amazing resort