The location is great. The place is manned 24/7, but very sparsely manned in the evenings. The room was decent. The best thing about the place is the location.

Large apartment and excellent location. The apartment didn’t have a dishwasher but did have a clothes washer. Didn’t like that it had no windows to the street and no fire escape. We were on the fourth floor so that was concerning. Also the bed was moldy.

Amazing stay

We had a little confusion with parking and then finding the entrance to the hotel, but once that was sorted, we were checked in and settled in our room in no time. The building has so much character, and it was wonderful to walk out the front door and be right at the Oriente Plaza, and only a few minutes from restaurants, bars and all kinds of activities. Big shout out to Alexandra at the front desk. She was amazingly helpful any time we needed her. She even booked a table for us for a dinner and flamenco show one night. If you are planning a trip to Madrid, you won't wrong staying at this hotel.

The place is just recently renovated. With all the new features specially in the bathroom. The location is 5 minutes away to the Royal Palace of Madrid and less than 10 minutes walk from Mercado and Plaza de Mayor. Unlimited options on dining and shopping around the hotel. Free WiFi and and small fridge. Unfortunately they don’t have laundry service but just 5 minutes walk there’s a laundromat close to the hotel. The staff is so friendly and helpful.

Amazing location in the center of most attractions!

Excellent location and very helpful and friendly staff.

Beautiful property across from Palace. There are many many eatery’s close.

Best location in Madrid

Great location. The apartment was large with old furniture. Comfortable in a vintage type of way. The best location in Madrid!! Across from the palace and close to shopping and dining! Alesandra at the front was amazing and extremely helpful!

Excellent stay in beautiful hotel room

A lovely hotel, we really enjoyed our stay here. The room we were in was beautiful and much larger than we expected. Everything was clean and the bathroom was modern with an excellent shower. We were checked in with a warm welcome and the reception staff always greeted us as we came and went. The hotel is very well located, very central but on a quiet street so nights were peaceful. We would stay again if back in Madrid.

Madrid in 48 hours

Beautifully equipped charming apartment directly across from Royal Palace and around corner from Opera House - walkable area to all parts - lovely places to eat tapas as well!

I spent two nights here with my sister. The value of the property and what you get is hard to beat. The room was HUGE, very clean & comfortable. The building is historic and directly across from the Palace and many parks. Everything I wanted to do was walking distance. The staff was so friendly & helpful. Many cute cafes to dine at nearby as well. I would recommend it highly & stay here in the future.

This was a unique and gracious room. The location was magnificent and we loved our view of the park by the palace.

Mikyla was wonderful! Very hospitable and polite. Madrid was wonderful.

Not opn

This hotel was not open but would not refund our money. I am disgustedly with them and hotels.com for not chasing up my money. I will think long and hard about ever using either company.

Great apartment, amazing location

My wife and I really enjoyed the Apartment and the staff were very accommodating. We found the apartment very spacious get everything we needed. The staff were very helpful and the location is amazing. Would highly recommend staying there

beatiful apartment and perfect location. I love it.

Amazing location with palace view

Location is superb, very lovely interior with old European antique touch. Room with low wooden ceiling with windows are very unique. Good facility at the open kitchen area, make me feel like home. Just except one thing, the heating turns on automatically at midnight without been told. Other than this, everything is perfect!

Short stay in Madrid

We stayed at the apartments for three nights during our stay in Madrid. Overall we had fairly mixed feelings about the property and we felt the room photos listed didn’t correspond with the room we were given. Pros: Location for us was a real bonus, directly opposite the castle and within easy walking distance of all attractions and metro. The service from the front desk was outstanding. We were made to feel very welcome and Michaela was very knowledgeable about the city and always keen to help us as much as possible. Cons: The room itself was well appointed and had lovely fixtures and fittings. The downside was that both small windows overlook an internal area so a lack of natural light. Also, there was a rather unpleasant, musty smell in the apartment that seemed to be coming from the bathroom drain. The other issue was the noise. Late at night, we could hear music coming from a bar or nightclub until around 2am. We were on the 2nd floor so higher floors might not be affected. To be fair to the property, we didn’t share our concerns with them given we weren’t staying very long and the front desk lady had been so helpful. However, it would have been nice for the cleaning staff to be proactive in identifying and reporting the problem.

We loved the hotel and our room is amazing. The staffs were super nice and very helpful. Kudos to them for a great customer services! Our room was right across from the Royal Palaces Families

The apartment was in excellent condition equipped with all you need for a short vacation . I highly recommended

Great location. Friendly, helpful staff. Reasonably priced.

great room, location and price .

Great priced hotel in the best location . Everything is walking distance . The room was clean and the customer service was amazing . We got a tour of our room as well as a complimentary bottle of wine and waters . We also enjoyed that we could leave our bags with front desk after we checked out and when we returned they even had a bathroom to utilize to shower or freshen up before you left to fly out . We would book with them again .

The room we stayed in was exactly as in the picture. Very spacious. Great location.

The location of this apartment was fantastic - very convenient and also very quiet but so central with easy access to everything. The apartment was spacious and had pretty much everything we needed - if I could make a suggestion to the management - you have Bosch washing machine, Bosch dishwasher, induction cook top and oven and microwave - all great appliances. What was missing were a couple of tiny things - no trays in the oven (and it was in need of a good clean) no dishwasher detergent so when I put in on a hot wash with no detergent the glasses came out greasy and no soap powder for the washing machine (although when I asked at Reception a cup of soap powder was left in the room). Nowhere to hang the clothes - no clothes screen - once they were washed - and no toaster (had to grill the bread in the oven). Also no milk capsules with the tea and coffee. Those small things would make a big difference to the convenience and use of the facilities. The Reception staff were very friendly and helpful and there were plenty of good restaurants locally and a supermarket nearby. Thank you for a pleasant stay.

WOW!

An absolutely outstanding experience. Excellent location, world-class service, and beautifully preserved property/accommodations. As with all the best Properties it is people who make the difference. In this case it was a wonderful person named Michaela... decided to every last detail for us. She was our guide to the city, she arranged for a Front row table had an outstanding flamenco restaurant, And even make sure our taxi was there pick us up when we checked out.

Room was lovely. Location excellent. The receptionist was extremely helpful and made our stay very special.

The location is second to none. Staff is outstanding.

Fantastic apartments next to Palacio Real, easy walking distance to all sights and near to metro stops. Staff were incredibly attentive and welcoming, providing information on sights, restaurants, transport and shopping, Incredibly quiet, clean and with you need for a few days in Madrid. Would definitely recommend.

Great position and very quite , helpful staff, very clean

Mickaela was very friendly and very accommodating. We had a great time staying there. Though after the 1st welcome bottle of water. The succeeding days.,they don't replenish the water any.more. wish they also provide toothbrush and slipper.it would have been a perfect place to stay. The location was superb.super near frim everywhere.so I encourage people to book here.

We loved our stay here. The location of the apartment was excellent and we had a glorious view of the Plaza Oriente from our balcony. The room was really comfortable and we'd definitely return on our next visit to Madrid.

Superb

Super attentive service

What a beautiful apartment. Right in the middle of the tourist area

The apartment was in a really fantastic location opposite the palace. Little bit tricky to find as well so some directions would help. Beautiful large apartment lovely and clean. We could hear the people above and below us through the night so would recommend earplugs. Some instructions on how to use the TV would be helpful. Plastic cups were all there was for a cup of tea and no milk. Fantastic staff, very helpful. Would recommend this place even though it has a few minor issues.

This was a wonderful property!! Great location across from the Palace, the building was so unique, the staff was fantastic!! Would definitely stay here again!

The staff was very helpful in giving me direction how to get to the airport on a day when there was a taxi strike.

Staff was extremely accommodating! The room was very spacious and it had a balcony! What I also loved about the room was that it had vaulted ceilings. One thing to note is the windows were not sound proof so it was easy to people on the streets.

It is beautiful! We were sad to have to leave so quickly. Also convenient to all the sights and Metro. Absolutely charming. Will return!

Good

Great staff

Decepción por la caída en la calidad

Mi experiencia con este hotel fue decepcionante. La primera vez que me hospedé, estaba mejor cuidado y era más interesante, aunque la atención siempre dejó mucho que desear. En aquella ocasión, justificaron la falta de servicio de equipaje diciendo que el hotel era familiar y durante la Navidad cerraban todo, sin ofrecer un lugar para guardar las pertenencias; los huéspedes simplemente tenían que salir. No sé si esa política cambió, pero la recepción sigue siendo extremadamente fría. Además, el suelo hace un ruido insoportable al caminar. Si no estás en el último piso, probablemente te molestará mucho el sonido fuerte y constante de las personas caminando. No es culpa de los otros huéspedes: las tablas realmente crujen demasiado. En la habitación, la ducha tenía un ligero olor a alcantarilla, y el desagüe estaba obstruido. El colchón es excelente, pero las almohadas son terribles. Las toallas son mediocres, nada destacable. Otro problema fue la llave que proporcionan para entrar al hotel por la noche, cuando no hay recepción. Simplemente no abría la puerta, y solo logramos entrar porque llegaron otros clientes con una llave que sí funcionaba. Al día siguiente, la recepción informó que hay un “truco” para abrirla, pero no explicaron cuál. Por otro lado, el hotel ofrece un servicio de taxi al aeropuerto por 33€, lo cual es práctico y más barato que Uber. La ubicación también es excelente. Sin embargo, dada la caída en la calidad, no tengo intención de hospedarme nuevamente

Recomiendo!

La entrada te decepciona un poco muy chica la puerta como cada, pero el hotel es muy bueno, excelente te ubicación, sin ruido, personal amable, camas cómodas.. si lo recomiendo.. ubicación perfecta!

Esta muy bueno

Noisy

Si vous aimez les puces et l'urine...

Hotel déplorable ! Fuyez! Derrière les apparences chics se cache une belle arnaque! L'annonce parlait d'un parking, mais il n'y en a pas! Chambre sans insonorisation, on entend les pas, les rires, et bien d'autres choses encore. Notre entrée n'est pas celle des artistes mais plutôt celle de service! La grande porte sur la place est sans doute réservée aux notables... Quant a nous, nous avons eu droit à la porte dérobée sur la rue adjacente avec 3 clés, un sacré tour de main pour l'ouvrir, et beaucoup de patience! Une fois passée cette première épreuve, pas de réception, pas de cafétéria dans notre partie de l'hôtel. Une chambre jolie en apparence , qui cache un personnel malhonnête, et des équipements vetustes... Le paumeau de douche plein de calcaire éclabousse tout, le portant ne tient pas, les wc sentent, la douche vous offre la possibilité de savoir de quelle couleur sont les cheveux des clients précédents (si ce sont bien des cheveux), et sans doute ceux encore avant! Tout comme le lit d'ailleurs! Il est petit et dur comme du béton, et vous trouverez un peu de compagnie dedans, plutôt cool si vous aimez les puces! Le plafond fui et ponctue vos nuits de "plocs plocs", mais rassurez-vous, si vous comptiez faire une reclamation au personnel apres tout ca, parce que c'est litteralement la goutte de trop, il fera mine de vouloir vous aider, avant de vous répondre : "there's nothing i can do for you!" Voila voila! Bon sejour a Madrid, fuyez cet hotel!

Wir hatten ein ruhiges, geräumiges Appartement mit einem herrlichen Blick über die Plaza del Oriente mit besonders guten Betten, guter Beleuchtung, gut geheizt und bei Bedarf geputzt. Einzig die Kochmöglichkeit war mit Wasserkocher, Mikrowellenherd und wenig Geschirr sehr eingeschränkt.

El trato en recepcion del hotel es excelente. Personal muy eficiente, amable y cercano.

Muy buena la zona. La personas que atienden son muy amables

uper bien situé appartement

Super bien situé, bon accueil, appartement très grand et propre. Le seul bémol est que l’appart était sombre et que les meubles dans la pièce de séjour étaient très vieillots et peu confortables.

Posizione ottima per girare la città, pulizia impeccabile, camera stupenda

Tudo maravilhoso, o quarto, a localização, staff.