Good location but food offering was very limited. Rooms were very small

This was our first stay in this fabulous chain of hotels. It was excellent, beautiful, and a hint of traditional despite all the modern accoutrements available. The rooms are spacious. The bath tub big and lovely. If you are seeking for a boutique hotel that still reminds you you are travelling through Japan, this is the right choice.

Very clean

Had a great experience at this hotel! The room was beautiful and spacious and the staff were very friendly. The room was also incredibly clean.

I usually don't like to write very negative reviews but here it is impossible to avoid. Under the cover of Hoshino hotels, they created a brand which is supposedly stylish but is in fact a concept that is not good at all. Rooms are poorly designed, not enough lights and sitting aera, no easy access to the bedsame for electric outlets etc. The worst is the location which you can't reach with a car but they don't tell you this in advance and going to the parking is a nightmare which the hotel didn't informed us in advance and cause us a time and money loss. So not recommended at all even if at first sight it looks nice. If you are over 50 it's a no go.

Very friendly staff. Clean, modern, trendy facilities. Delicious breakfast.

スタッフも施設も抜群に快適でした。 地域も美味しいものが多く楽しく過ごす事ができました。

ビジネス滞在少なそうな雰囲気が良い

おしゃれで快適、流石だなと思いました。商店街にあり夜はうるさいかなと思いましたが、仮眠したら夜中まで起きませんでした。 冷蔵庫にジャグ入れて共用の飲料水提供は、ルームクリーニングの手間を楽にし、ゴミの排出を減らす知恵ですね。

住宿體驗

環境很舒服，房間空間感很好，早餐好吃。有點後悔只訂了兩晚，有機會會再選擇住宿！

食事、買物など、とても便利な立地です。 使い勝手も良く、大浴場があれば最高でした。

チェックイン、チェックアウトもスムーズにでき、お部屋はとてもおしゃれで清潔感がありました。浴槽が広いのでゆったりと入れたのが嬉しかったです。

4人部屋を探していて、こちらを利用しました。スタッフの方は、みんな笑顔で対応してくださり、気持ちよく過ごせました。部屋も、ロビーに併設されたレストランも、また、朝食もオシャレで、新しい感覚がとても心地よかったです。 連泊したのですが、使用済みのタオルは回収していただき、新しいタオルを部屋の外のドアに置いてくださればもっと良かったです。

部屋にWi-Fiパスワードを記載したものがなく、フロントまで降りて確認した。 トイレのスリッパはドア開閉の際に、邪魔になってしまう。

大変よかった

主要な観光地に近く、食べたり飲んだりするお店も近くて良かった。 部屋も広くて、バス、トイレ、洗面もセパレートで複数人で滞在するにも良かった。

Inflexible policy disappointed me greatly

GOOD I chose this hotel as I've stayed in other hotels in their chain. The hotel itself has a great location in terms of travel to major sites and the neighbourhood is nice, with a 711 just 20 metres down the road. Room is well designed, with the bed raised on a platform a great idea for putting your luggage underneath and not taking up valuable floor space. Breakfast was tasty. I tried the Kanazawa Curry Toast. BAD The table is fixed to the ground and I couldn't find a height adjustment. I can imagine that mobility challenged people will struggle with getting in and out and not great for younger children. Travelling for business, I arrived around 1240 and asked about early check in. After checking with cleaning staff, I was advised that rooms were available but that a 2*** yen/hr charge would apply. I figured that's OK and proceeded with check in but was shocked when I was charged 2*** for the 11 mins between 1249 and 1300 plus for between 1400-1500. I asked the staff, "Really? You're going to charge for 11 mins?" and he shrugged his shoulders. I contacted Hoshino directly and raised a complaint but the answer was "We will train our staff better to explain the charges to our guests". If you're travelling for business and expecting some flexibility here, then maybe another hotel is for you. I've advised our team in Japan to avoid this chain for future business trips.

ゆったりつかれるお風呂が素晴らしかったし、間の間仕切りの扉でトイレとお風呂を分からことができてとても使い勝手がよかった。

　朝食が見た目めも味もとても良かったが　和食も洗濯出来れば　もっと良かったと思います。

體驗金澤的好選擇

第二次體驗OMO體系，服務依然很棒。 這次住的金澤OMO5地點沒什麼好挑剔的，真的非常方便。只是自行開車來的話，沒有附設停車場，以及白天車子無法開到飯店門口上行李這兩點有點討厭。

Great hotel but only problem is parking

The place is really great for shops and food but difficult for self drive due parking not nearby and drop off at next street because hotel main door at the human pathway only