The property was very nice HOWEVER and this was so bad we actually had to make a complaint. The food was HORRIBLE! It is such a shame because the resort is beautiful and our stay was good for the need, but having bad food truly brings the value down dramatically. I am Vegan and I specifically stated this when booking and when I got to the resort, yet there were no options for me to eat. The majority of the time I was left very hungry and unsatisfied because of the make shift meal I had to try to create. The worst part, when I asked the chefs at the buffet and at the restaurants if they could make something for me, giving them the details of what you can make for vegans, they did not care or barely tried. We had to go to guest services to speak on this because at one point I was getting extremely hungry. Sadly if I wanted to ever return to this resort, I would have to decline due to lackluster meal options and lack of care from the cooking staff.

Beds were comfortable , Bathroom was in need for MUCHO. maintenance. Staff was rude . Food wasn’t good . You go for Dominican Food In DR and it wasn’t bad . My mom can make better Mangu. ☹️

The location is great with a beautiful beach, (though not allowed to use chairs there). Rooms are clean but outdated. service and food quality leave a lot to be desired. Very difficult to make reservations, or reach service representative assigned as no responds to calls, texts, or emails. Not available in person either and no one knows anything- the only answer is “tomorrow”. Was trying to celebrate a birthday but restaurant staff didn’t agree in all three places, one didn’t even have dessert at all. Poor selection of drinks too. Not quite what I expected.

La seguridad el personal la comida exselente

The rooms and beach was beautiful. They staff was ok, no warm welcome upon arrival. Besides breakfast the food was not very good. No flavor and poor service at the buffet. The service was better at the sit down restaurants, but the food was bland.

Garden ground floor room had broken sliding glass door that did not lock! Safety issue and it was not repaired or no offer for another room until the end of my stay. Plumbing was leaking all over room. Refrigerator did not work. TV broke. And blow dryer shot pieces of charred plastic in my eyes when it broke because it was so old. The manager offered a 25 minute massage for the inconvenience it was not acceptable it ruined what should have been a nice trip.

Overall our stay was great. The staff is great. The cleanliness of the rooms is generally good and around the main areas. I would say the buildings have some hazardous in regards to general matenince. Our bathroom door was slowly falling off the hinges, tub plug was hard to use ect. Overall everything else was great. Side not they do not have Moscow mules which was super disappointing.

Hard to get coffee or water at the dining buffet, rooms weren't cleaned only towels changed out and beds maid but floors were dirty. Cats everywhere you go.

La atención de Johanser fue excelente buen servicio

Everything was nice

The services were really great.

The service was very poor. Staff was not helpful. On top of that, they were all aggressive in trying to sell time share information.

An chicken to the menu an just hamburger

This resort is stunning. It's beautiful. The layout is really nice. The grounds are clean and kept up. Our room was absolutely amazing. The resort is very large, so eventhough it might be busy and sold out, there is plenty of space for everybdoy. The lazy river is great. They have tubes for the river this year, so that was really nice. This is our favorite place to stay.

Not very large , you can walk the entire resort with ease. Fun resort.a cruise on land ! Not many children !

I had an amazing time at Ocean El Farro. The pool was clean and the cleaning staff did a great job.The rooms were very clean and the staff were all welcoming, respectful and helpful. I enjoyed the Japanese restaurant the most. The chefs were very entertaining. The steakhouse was good, but the portions were very small. The buffet had decent options and the kids enjoyed it. I enjoyed the virtual games however I didn’t like that the bowling alley didn’t allow my 4 year-old to participate. They should invest in a bowling ramp for children. I did not enjoy Route 66-the after hrs food place. They should probably look into a new menu.. They had bingo and a beach fire show which was fun. All the bar staff were quick, funny and made amazing drinks. Overall, I had a great experience. This resort is great for couples and families.

Very good food and pool

Me encantó, a mi y a mi familia, sobre todo la atención del personal, lo limpio que está todo y la comida ❤️ no me gusta repetir resorts pero definitivamente volvería a ocean el faro

Rooms were nice, but food was poor. Limited options especially during lunch. Small Beach area.

The resort feels outdated and quite small. Many rooms seem to have maintenance issues, such as malfunctioning A/C units or problems with sinks. Housekeeping is minimal; they only replace towels and tidy up some items in the room. Bedsheets are not changed unless you specifically request it. The food is decent but offers very limited dining options, which can get repetitive over the course of a week. The beach area is in poor condition and appears to be neglected. It’s dirty, covered with algae and trash, and has a rocky shoreline, making it uncomfortable and even hazardous. My brother actually cut his toe on the rocks on the first day. It’s clear why there are no neighboring resorts nearby—the rocky beachfront is a major drawback. When I arrived, I was informed that the resort is divided into family, privilege, and adult sections, but the property is so small that this division seems unnecessary and poorly executed. Overall, I would not recommend this resort, especially for those looking for a relaxing beach experience.

We had a wonderful experience at Ocean El Faro and stayed there twice. The hotel is very clean and aesthetically beautiful. There is a gorgeous lagoon not far from the hotel beach (couple of mins walking distance). Highly recommend this hotel!

Quite resort, very relaxing

Our room was dirty to the point that I question whether it was even cleaned before being assigned to us. Daily bar stocking and room cleaning was also hit/miss, as we didn't get it on 1 day despite making multiple requests for it. Staff friendliness was variable. The ones who were friendly were great, but I would say the ones who weren't outweigh the good ones. We got in to the resort late on our first night, with the buffet only open for about 30 mins by the time we got there. Staff hovered over us as we were trying to eat and feed 2 tired, young children and more than once reminded us about the closing time. It would have been obvious that we just arrived given we had some of our luggage with us. The whatsapp concierge experience was also hit/miss. He was able to get us bookings at our choice of time/date to all the a la carte restaurants we wanted, which was great. But, he would also at times be tardy with responses, and didn't get back to us at all when we asked about potentially changing rooms or upgrading. I would be hard pressed to return.

Overall the property was great the staff was fantastic we were probably go back again the only thing was we paid extra for a room with a hot tub on the roof which never properly worked either it leaked or it took 4 hours to fill so we never used it once the restaurants were great

Staff is really bad all over the place. Expect Luis that bartender the one works at the lobby He is really good with everybody.

The stay felt very subpar. The food was mediocre at best. The room was OK but had a lot of moisture and smelled musty. The cleaning seemed to be done with heavy bleach concentration and caused all of our clothes to have an awful smell. A second room we used had bed bugs and our daughters sustained multiple bites. The beach was very dirty. The drinks seemed like very low level alcohol and tasted watered down. The staff seemed mostly miserable. The buffet was really the best eating option outside of the Teppanyaki restaurant. Avoid Italian restaurant at all costs. Terrible. The pool was nice and we spent all days there. However be prepared as it is very cold. Also seemed loke most areas were understaffed and had long wait times for drinks and food. I would rate as a 5/10 and not recommend.

The staff was very friendly. We enjoyed the food in the buffet.. as our E concierge was Carlos was very helpful getting us dining reservations. I would’ve liked a paper copy of what was going on for New Years and more of an explanation. I also would like to have hand soap in my room and did not want a sales pitch on my vacation to buy in to the properties .. We just wanted to relax. Other than that it was a beautiful property.

Some hits, mostly misses. Hotel staff give the impression they are available but they are not. Whatsapp messaging is useless as no one responds for hours. They call this a family resort however there is not one child's size urinal in any bathroom. My children couldn't reach the bolted on soap dispenser or faucet in our room. Most restaurants don't offer a kids menu. All in all we were disappointed with the service. Fortunately for us we were 'privilege' guests so I occasionally received a response. My parents however were not and could only get something done by wasting their time at main check in until an issue was resolved. Also - they advertise they you could get a room with two queen beds and a pull out sofa bed but in fact they do not have it. I was told I would be responded to and never was etc. Special privilege check in? It's one person working in the far corner. Not only did I have to wait but the person checking me in was constantly answering the phone while checking me in. It took almost an hour for us to receive our baggage once checked in and were waiting in our room in our plane clothes. Did I try to call front desk? Of course. Everyone talks nice on the phone but no one does anything. I could keep going...I came with a pocket full of cash to tip and honestly almost no staff put in even the basic effort. I had to set my own tables in the restaurants and walk over to the service station to pour my own water. My kids were happy as all they need is a beach.

I just wish they had more staff in the restaurants and at the coffee shop, they are definitely short staffed. Very stingy with the towels in the room, it would help to have the same staff so they get to know your needs. I had to ask for towels every day. The food was just good, I had one delicious steak and it was not from the steakhouse. Burgers by the pool was good. The property is beatiful, well kept greenary. Pools are always getting cleaned, pool towels were easy to get, fresh and clean. The customer service from the ladies was rude while the gentlemen were nice.

It was our first Holiday vacation with the kids. Staff are all really nice and attentive. The Buffet is much better that the restaurant food in my honest opinion. They just made it sound exclusive. Though most of the time, the table turnover at the buffet is a little slower specially in the morning. The pool activities (volleyball) specifically was fun! But too short of a time for everyone to enjoy. Every person that didn’t know each other were playing together and it’s nice to see it. But then, the staff will take down the net and get the ball and all the players were all disappointed because the fun was just getting started. Overall, it was a nice experience.

The online WhatsApp Concierge’s assistance were useless. They did not respond to messages at times even longer than 24 hours. They were unable to make reservations in the restaurants. The reception area was not helpful at all. They would direct you to a restaurant that never picked up the phone. This happened several times at the beginning of the trip. The on site were very helpful, however, and try to make up for deficiencies of the online Concierges. However, this took a couple of hours to sort out.There was no hot water for the hot tub attached to the room. There was insufficient water pressure to fill it, and therefore could not be used at all.Areas in the deck were ill maintained. For example, the sunroof was broken. Supplies were not replenished in the room. Food overall was mediocre at best. Loud music is blasted all day. There was no hot water or very lukewarm water in the room in the late afternoon. Water pressure was often poor. There was no running water in some of the publicbathrooms.The beach was dirty with garbage interspersed with the lounge chairs. The beach was nice but rocky. The pool areas were very clean as were the swimming pools.The staff overall were courteous and tried to be helpful. The buildings and the architecture as well as the landscaping was beautiful. Unfortunately, I would not go back to this resort.

Stayed at Ocean El Faro for 8 days. Would recommend and would stay again. Noteworthy service from: -Victor who checked us in when we arrived. He assisted us in upgrading to a swim up room and overall his service was impeccable. -Alex who helped us check out on our last day, also extremely personable and helpful. -Rene our server at the Premium dinner. Outstanding service, and one of the best meals we had on property. -Antonio our chef at Sakura, as well as our server Miguel, and some of the other staff at Sakura. Fantastic service and exceptional meal. -Wilbur from Beso and Oliver the bartender at Beso. Amazing people. -Alfery our house keeper did a great job. Room was always perfectly clean and she was so pleasant. -The entertainment team is phenomenal. All of them. From poolside entertainment, to beach party entertainment, and nightly shows. Star night was incredible. The choreographer did an amazing job with the entire show. -servers and chefs at ocean burger and the snack spots at Beso all were lovely I wish I could remember specific names. There were more but those were some of the top. Thanks for a memorable, relaxing, fun and safe vacation!

Extreme Long check in /out time. Terrible cleanness, hairs on the bathroom vanity, mold and stains on the sofa bed, not even changed the bed sheets which had sands and hair. Tried 100 time to reserve the restaurants with their system, but never succeeded. Every one has to wake up early and lined up to reserve it in person before 7:45am. Bad food quality that made my husband sick for days. Save your money and life and don’t go.

Steak house was awesome

Let me make this abundantly clear: imagine you and your partner being struck with stomach illness due to the resort’s water quality, only to find yourselves without toilet paper for an entire day despite making multiple calls—practically begging—for assistance. Picture having to resort to stealing toilet paper from the pool bathroom because your requests were ignored. Think about being sick, dehydrated, and desperate for bottled water, only to be forced to chase down an employee pushing a cart outside because no one responded to your repeated calls for help. Imagine enduring rude treatment from customer service when pleading for room cleaning that should have already been handled and then having to beg the next day for basic sanitation in your single bathroom—your only option in such distressing circumstances. This experience was not merely a disappointment; it was a disgrace. Your resort’s actions, or lack thereof, showed an unacceptable disregard for your guests' health, comfort, and dignity. I expect an immediate, meaningful response from you and the appropriate leadership to address this matter in a way that reflects the seriousness of the situation. Not to mention the amount of employees we found taking naps during work, getting yelled at by the lobby bar for not using a coasted even though one was never given to us, or having the the sleeping towel employee yell at you in another language because you woke him up to ask for a towel.

Entrance of property is beautiful!

We stayed with our four children ages 10,12,14 & 16, there is always something happening at the resort, lots of dining options, kids loved bowling, shows, bingo, karaoke, lazy river and the splash park. Drink options were amazing, always a different pop up bar, martini’s, margaritas top shelf liquor, rooms were nicely decorated, beds were comfortable, we brought floaties, I was glad as they were hard to get for the lazy river, I would recommend getting up early 7am to secure chairs, they were hard to come by if you waited. Would visit this resort again

The overall infrastructure of the hotel is amazing. We stayed in the room with the jacuzzi and is really comfortable. Unfortunately the poor service and bad quality of food in all restaurants makes the experience not great. The servers in the restaurants seemed unhappy with their job. The food was terrible and the smell in the buffet room was not welcoming.If they only put more effort in service and food quality then the experience would be different.

Overall, it’s a good value for the money. However, the beach is not very pleasant and has rocky terrain. There are numerous food options, but none of them particularly stand out. The service from the staff is average, and the cocktails are inconsistent.

Liked the place. Didn’t liked the separation of regular member vs privileged members inside the hotel. Plus need more Indian style food. Not many chicken options but lot of Ham and beef options in food. Plus there should be separate section for smokers as this is family friendly place. Rest was awesome.

The design and architecture of hotel is good especially the lobby , the room quality is poor , food is poor and most of facilities are not at service conditions .

Property is great. Service is inconsistent. Staff need to be trained better. Vegetarians don’t have good choice and for the available choices, the staff are not trained to keep the options, vessels and utensils separate. There is no guarantee that there will be vegetarian food every time.

Just disappointed that there was no Casino or ot was not open

very friendly staff and great facility/events during the stay.

Property is old and dirty. Buffett area was filthy and not a lot of restaurant options. Ocean is extremely rocky, be careful going in almost everyone cuts their foot on the rocks.

The propery was clean and felt very safe. The staff, especially our butler Jose were very helpful and attended to all our needs. The swim-up suite was great with good features and space.

Nice and clean shopping was expensive

Everything was well maintained and every night there was a show.

It was good as expected.

The property is 5 years old but looks older. It's secluded area

Loved it

Newly established property. Lots of good stuff and options. Various restaurants and one of the best coffee shop I have ever visited

The housekeeping service did not replenish towels during my stay. They would take hand and face towel but did not replenish daily. Also, cleaning should be complete earlier in the day.

My family and I had so much fun at this resort! The staff, especially Marielys, Miguel and Stephany were amazing. They were extremely entertaining and engaging. The bartender, Ricardo (aka tío Ricky as we call him) was so funny and fun to be around. We were so sad to leave and would definitely return.

Nice narrow property! Had all the amenities we wanted. First family trip and kids had a lot of fun on lazy River (bring your own tubes and bring a mini electric air pump). My 6 and 12 yr old went to daisy club and really enjoyed it. 6 yr old asked to go the next morning. Entertainment staff were good about keeping everyone engaged. The pool chair game is real! We had 6 people and saved 4 chairs knowing we all wouldn’t be sitting in them all day and another day we just put our stuff on one chair as we knew we all would be in the pool all day. It’s infuriating when guests save all these chairs and don’t use them. Be prepared to set your alarm for 7:45 to put your towels out. Unlike other posts I read I felt the beach wasn’t as rocky as others posted. We couldn’t swim but we jumped the waves almost everyday -our family loved it. I would compare to the beach of puerto Vallarta-not the pristine color nor nice sand of cancun. It was part of my families first time out of the country -this was perfect 1st experience for them. Easy airport, transportation sticking to the directions in the email. The resort was on the smaller side-we didn’t have issues getting into all the restaurants in the 5 nights we were there via the app. Went in at 7:55am to see Availability. Twice we weren’t able to get in until 8 and 830 but that was ok we just ate a late afternoon burger/fries and actually it made getting to the evening shows easier for the littles. We felt very safe.

The beach area needs more attention, too many rocks in the beach area, needs improvement.

Great place to stay, restaurants were amazing, the buffet wasn't great, good selection but food wasn't hot!! Staff were amazing!!!

The property was generally adequate for our stay, though it didn’t meet the expectations of a 5-star experience. One issue we encountered was our suite bathroom—it lacked a fan or any form of ventilation, which caused the room to feel damp and led to an unpleasant smell. Additionally, the beach itself has a rocky entry, which can make it difficult and painful to find your footing when hit by waves. In terms of staff and service, it was a mixed experience. We encountered some team members who were incredibly friendly and helpful, but others were not, which affected the consistency of our stay. If you’re planning to enjoy the lazy river, be aware that the resort has a limited number of tubes available. Considering bringing your own or you will likely need to purchase one at the gift shop for $15 USD, as the few available tubes are often in high demand and can be monopolized by guests for extended periods. We didn’t have high expectations for the food, but unfortunately, it didn’t meet our basic standards. The quality left much to be desired, and we were disappointed by the lack of flavor. We wish there were more snack takeaway options, particularly for enjoying snacks on the beach. While there were some positives during our visit, there were several aspects of the property and service that could be improved for a more consistent, enjoyable experience and why we are rating this average.

We had a great time during our November stay at Ocean El Faro! The property is well maintained, there are several pools at the hotel offering guests to an option to choose between entertainment and quiet pool time. Service was great, everyone made sure we had a pleasant time. A big thank you to Johanser for helping us with dinner reservations throughout our stay - he’s been very quick to respond and made our stay even more convenient. The rooms were very clean and spacious. They were a little musty, which is the only constructive feedback we have. Overall a great trip!

Our stay was nice! The rooms aren’t like the pictures. They look pretty tired, but other than that the resort is beautiful!!

Resort was average. The property spelt like mold in the common areas and rooms. Food was very low Quality, no snacks or food in pool area resulting in having to take long walks to buffet or one burger stand. Bars don’t open until 10am. Towel service and pool didn’t open until 9am and would close at 6pm, very limited. Beach is very rocky, you could barely take a swim without hitting rocks.

Check-in slow, and we were not greeted with a welcome drink. The rooms are dated and had a strong mold smell. There was no cable working in both of my rooms throughout our 9-day stay, despite calling guest services at least 4 times. There isn’t an ice machine, so you have to call room service to get a bucket of ice. Maid service: If you want coffee and toiletries restocked, you have to ask. Do not put anything in the wardrobes, or they will end up smelling like mold! On the weekends the buffet is extra busy and food is scarce. There is no AC in the regular buffet seating area. Bars and restrooms are scarce. The arcade and pool tables are pay-to-use. Food in the restaurant wasn’t the greatest. Would only recommend the Japanese and Steakhouse. Don’t use the spa services! They quoted me $75 for a facial and 30 min massage; at checkout they charged us $350. We were unable to address the overcharge at check out because the bellboy never showed up to pick up our luggage and WE had to literally run our bags from our rooms to catch the shuttle driver to the airport. I was a huge fan of this resort chain, but I now realize there is a huge difference between being a regular guest and paying an extra $1,500 for privileged services. Will not be staying at an H10 resort ever again

Property and dining are great, but there is some improvement needs to be concerned as follow, 1. Need more watering or shower at the beach, so u can clear up all the sand before going back to the property 2. The coffee shop is excellent both in quality and variety but this is the one and only one in this beautiful resort, should consider to set up more for all of us.

Amazing experience

Would not recommend this resort to anyone, the property is very under-staff and the little staff that they do have need to take lessons in customer service. During the day you can only get burgers and fries to eat. The property has one buffet that is always over crowded and the tables are always dirty with filthy silverwares. When ordering drinks, be prepared to wait over 25mins for one drink at the pool and the sports bar. The rooms were also not sanitary, the bathroom was filled with roaches.

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The keys didn’t work. The app is set to the wrong reservations. As a result, can’t use the app. There were no towels at the beach yesterday. No one is helping. Can’t really use the butler. Can’t make reservations as app is set for wrong room. We have 2 privilege rooms and are here for 2 weeks so this will be a nightmare. DO BETTER! And pls fix all the issues.

Group of 11 just came home from here, we all loved it would go back in a heartbeat. Super friendly staff and the food was also amazing. The staff work so hard, always smiling and always willing to help you. Can’t wait to come back to Ocean El faro. Thanks to all the staff for an amazing stay.

We had a wonderful time and never felt there was something missing. The staff were all wonderful and went out of their way. Johanser went out of his way to make my husbands birthday special by having a cake delivered to the restaurant and to our room! It was perfect.

Good customer service!!

The green design and clean pools are wonderful

Excellence

This was my first stay at an all inclusive resort so I wasn’t sure what to expect. The facility was nice. We ate at the buffet most of the time. There were no other options for breakfast besides a coffee bar with bakery goods. We were there for our grandson’s wedding. That was done very nicely. Overall, I didn’t feel there were many activities for older guests, but great for young families. We probably wouldn’t stay there again.

Food needs to be better that’s all

Great resort! Would definitely come back

My wife and our 10 months daughter stayed at this resort for 7 days and we had a blast. Great service from the staff. I wanted to personally thank Johanser who helped us with the restaurant reservations and any other questions we had . Also wanted to thank , Omar, Leonela and Danny who prepared great cocktails at the times with a great smile . Looking forward to go back .

Arrived met concierge went to my room it was not clean floors were filthy no drinks or water frig was off turned it on never really got cold door to the shower didnt close water got all over the floor outside of shower room had 2 double sinks when you used the sink water came flowing out from the back bottom of the wall flooding bathroom jetted tub was constantly dripping water the beds were made and very comfortable view from the nice balcony overlooked a pool toilet room had a handle to open door only on the outside was very small,i texted on whats app my concierge and told him all the problems and on the 5 day he sent me a text that someone was coming to my room immediately so i had to leave the pool and go to my room in 2 minutes a man came and took photos of all the problems and said someone will be here in 5 minutes to fix everything i waited a half an hour texted the concierge and said im leaving tomorrow and im not going to spend my last day in my room so fix it all when i leave in the morning and he said i undetstand and i just wanted you to feel secure that did it for me dont get me rong the place is huge and beautiful but the female staff everywhere were very misserable and rude never smiled but the gentlemen were always smilingly and willing to do anything for you 5 other people said the same thing to us about the staff i guess you cant have it all restaurants food was not traditional at all buffet became my best friend Renee A.

Our vacation started with stuff who forced us to go to 1 hr “presentation” (first they said it’s gonna be a complimentary breakfast) that we didn’t want to, they try to make old scam by buying property there, after completing a complaint form nobody ever contacted us back. They also insisted on upgrading our room to premium. They also chose a beach area with constant big waves that makes it impossible to swim (it’s like that all the time). Stuff in the restaurant was rude. Food is average. The only good thing are cats that they have. Never will be back!

Great place, went with a big family group including kids ages ranging from 6 months to 8 years they all loved it! Very clean, and wonderful staff!

We celebrated my friend's 50th birthday at Oceans El Faro. The property is spectacular and we were given special butler service by the room division manager. They made sure that we received extra special service/attention for the birthday, made dinner reservations, etc. This was a great experience!

Rude workers.

Great place family friendly, amazing staff!

Clean, nice pools, comfy beds, good food.

There was very little to do unless you booked privilege. Limited bars in common areas and late opening of the sports bar. Food was average except Italian restaurant we walked out of it. Not what we expected at all

Good property for family stay

Had a really nice Time and very kid friendly! Food was awesome ! Recommend this hotel

We upgraded to Privilege and it was worth it. Better food at the Privilege Lounge for lunch and dinner. Steakhouse was good for dinner. All other restaurants were mediocre. Deiby, our butler was excellent!!! Marckendy waited on us at the beach and was great!!! Jhon and Justina were awesome at the pool bar! The lobby bar and piano bar make the best high-end cocktails. If you upgrade to Privilege, take advantage of the hydrotherapy at the spa. You can do it everyday as part of your package. Mike’s coffee spot is a really nice touch for gourmet coffee drinks in the morning or after dinner.

The hotel opened during covid (so it’s only 3-4 years old), however; it looks like it was built in the 1900s. It’s very run-down and not well maintained. The bed sheets had stains. There was mold on the ceiling, bed skirt, refrigerator, sofa cushions and shower. The sinks were dirty with hair and debris. You can see that none of the furniture had been cleaned at all. Every day was a battle of fighting off the staff trying to sell you either a massage or privilege deal. It became annoying really fast. It was the same people every day. The food was very mediocre. A kid POOPED in the water. They closed the kids pool for an hour and then REOPENED it was without emptying it to cleaning it first. They didn’t even do anything to clean it. This was disgusting and we never went back. Across from our room was a storage room for drinks and supplies. There was always a bunch of men (staff) hanging out there drinking beers and talking. It was like the staff hang out. Very sketchy and awkward for us getting in and out our room. Overall, I would not recommend this hotel to anyone. They need to hire better staff. Especially the cleaning staff and servers. You don’t feel safe here. If it wasn’t for my husband I would’ve left right away. Ocean El Faro has ruined the H10 experience for us. I don’t think we’ll be going to any other locations after this.

Lay out of the property was very easy to understand

The property was amazing. Very pretty hotel

I love the resort and also that it was by the ocean. Everyone were friendly and nice.

Food options, all kinds of entertainment, staff’s attention to details and their professionalism. It was an absolutely great experience. Highly recommend!

My housekeeping person Yajaira was the best and wonderful. Always asking about our necessities.

Mas limpieza y atención en los cuartos

The resort was clean, safe and had an enjoyable environment around the clock. The food was good with a lot of options from buffet to steaks. I wish they catered to the Muslim demographic more as getting halal meat was a struggle.

I love the view and the variety of food/beverages. I didnt like being hassled to buy property at the resort. I wasnt told that it was basically a timeshare in other words. They hound you for a sale I asked to think about it and the sales guy got really upset and aggressive. The resort had a different menu for much and dinner everyday. I didnt like that the safe didnt work. The maintenance came to replace the safe and it worked after that. I got locked out of my room daily due to something being wrong with the door lock and had to walk back up the front lobby which was a long walk even when it was raining. Also it seems you can bring pool floats because they are extremely expensive at the gift shop. Bring cash if you are going to tip. I was told by the front desk I can use the atm in the lobby then switch over to US currency but the front desk acted like they didn’t understand after I already used the atm to get their currency and they didnt want to the the money from the atm. Over all it was a nice place to visit and enjoy my birthday. Do your research when going to places out of the country.

Great trip

My boyfriend and I stayed at Ocean El Faro Resort to celebrate my birthday, and it was an absolute disaster. We asked the resort to arrange a surprise for my birthday, but despite their promises, nothing was done. The food was awful, and we all got food poisoning that lasted even after we returned home. I was sick for an entire week, missed work, and had to be hospitalized for a day due to the severity of the illness. The “all-inclusive” experience was misleading; many areas were restricted, and they constantly pushed us to upgrade to adults-only and exclusive areas, which were never mentioned before booking through Expedia. The service was incredibly slow, and we had broken amenities in our room, including a faulty balcony door and a hot tub that didn’t work. To make things worse, they forgot to give us the floating swing, which was supposed to be in every room. We had to ask multiple times to get it. The TV only had their loop channels, and the staff was rude and unhelpful. The beach was dirty, and the property’s condition was far from what we expected. The resort marketed itself as a paradise, but it felt more like a scam. The only positive part of the trip was the restaurant area and a bartender named Omar, who was friendly and welcoming. Overall, the experience was frustrating and disappointing, and I would never recommend this resort to anyone. It was a waste of money and time.

Room has a bad smell.

What a great vacation!! Kudos to our concierge, Jose M. for treating us like royalty. He inquired as to our needs every morning and personally ensured we were well taken care of. Every staff member we encountered was friendly and helpful. Shout out to the waiters and waitresses in El Mercado who greeted us cheerfully every morning and noon. We dined in every restaurant and found the food delicious. The pools were clean and refreshing and the grounds were equally well maintained. Looking forward to a return visit.