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Oakwood Hotel & Residence Surabaya9.8Exceptional
28 Guest reviews
9.8Exceptional28 Verified ReviewsRead all reviewsCleanliness9.6/10Service9.6/10Comfort9.8/10Condition9.6/10Neighborhood9.0/10Amenities9.4/10
Exceptional
28 Guest reviews
Jl.Raya Kertajaya Indah No.79 Manyar, Surabaya, Indonesia. See map
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Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
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Hotel Description
With a stay at Oakwood Hotel & Residence Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Airlangga University. This luxury hotel is 1 mi (1.6 km) from Sepuluh November Institute of Technology and 1.2 mi (1.9 km) from Galaxy Mall. Make yourself at home in one of the 144 air-conditioned rooms featuring tablet computers and Smart televisions. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Wired and wireless internet access is complimentary, while MP3 docking stations and cable programming provide entertainment. Private bathrooms have designer toiletries and hair dryers. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 4 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Hotel policies
Parking height restrictions apply
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Contactless check-in is available
- Contactless check-out is available
- Essential workers only - NO
Important information
You need to know
- Pool access available from 6 AM to 9 PM.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
Optional fees
- Airport shuttle fee: IDR 500000 per vehicle (one-way)
- Airport shuttle fee per child: IDR 500000 (one-way), (from 4 to 12 years old)
- Rollaway bed fee: IDR 350000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Malay
Japanese
English
Indonesian
Amenities
Most Popular
Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Other
Elevator
Hair salon
Concierge services
Airport transportation (surcharge)
Coffee/tea in common areas
Laundry facilities
Television in common areas
Safe-deposit box at front desk
Free newspapers in lobby
24-hour front desk
Porter/bellhop
Wedding services
Designated smoking areas
Grocery/convenience store
Number of restaurants - 1
Number of meeting rooms - 4
Number of indoor pools - 1
Snack bar/deli
Parking (limited spaces)
Free self parking
Computer station
Number of bars/lounges - 1
Pool sun loungers
Proposal/romance packages available
Ballroom
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Hotel reviews
TravellerTravellerExcellent place to stay in Surabaya!
TravellerNot far from Galaxy Mall .All the staff very nice and friendly.Definitely will be back staycation.
TravellerTop Notch Customer Service
I stayed in this hotel back in February and it was an easy decision to decide to stay in this property again this time (for 10 days).
TravellerNice hotel with great prices
Hotel was clean and comfortable. Spacious rooms
TravellerGood value, good location, comfortable
In terms of location, cleanliness, comfort, worth value, all was great. Except for one thing that they might need to improve. So we did the very late check-in (around 11 pm). So we expected to check in asap. But the receptionist was only 1 person and he did a very very long talking on the phone. We waited more than 15min, and it's not because he ended the phone, it's us who asked him to pause it.
TravellerClean and Good for stay
The best hotel for stay here, the staff and team very kind and helpfull ! Very recomended to stay here ..
TravellerWorth for the money
New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.
TravellerNew and clean hotel
Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.
TravellerVerbleef in executieve room, met compleet ingerichte keuken, magnetron, nespresso machine,vaatwasser, wasmachine, bestek, borden etc... Minpuntje was alleen het lawaai van motoren die 's nachts de straten als racebaan gebruiken.
Traveller以前ジャカルタのオークウッドにも宿泊しました とても快適でスラバヤでも迷わず決めました 安心のホテルですね
Travellervery good
TravellerPuas Selama Menginap Di Oakwood
Kamar Bagus . Layanan Bagus . Bersih . Kamar Besar .
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
received a free upgrade for our first time and that was so nice of the concierge. service was great as well and the room was really clean. will definitely be back