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09 Jun 2025
Monday
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10 Jun 2025
Tuesday
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2 Adults - 0 Child
1 room

Oakwood Hotel & Residence Surabaya
9.8

Exceptional

28 Guest reviews

9.8
Exceptional
28 Verified Reviews
Read all reviews
Cleanliness9.6/10
Service9.6/10
Comfort9.8/10
Condition9.6/10
Neighborhood9.0/10
Amenities9.4/10

Jl.Raya Kertajaya Indah No.79 Manyar, Surabaya, Indonesia. See map

Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
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Hotel Description

With a stay at Oakwood Hotel & Residence Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Airlangga University. This luxury hotel is 1 mi (1.6 km) from Sepuluh November Institute of Technology and 1.2 mi (1.9 km) from Galaxy Mall. Make yourself at home in one of the 144 air-conditioned rooms featuring tablet computers and Smart televisions. Your Tempur-Pedic bed comes with down comforters and Egyptian cotton sheets. Wired and wireless internet access is complimentary, while MP3 docking stations and cable programming provide entertainment. Private bathrooms have designer toiletries and hair dryers. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 4 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

Parking height restrictions apply

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • Pool access available from 6 AM to 9 PM.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 18 years old
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Airport shuttle fee: IDR 500000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 500000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Malay

Japanese

English

Indonesian

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Airport transfers

Dining services

Concierge

Laundry

Gym

Entertainment

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Hair salon

Concierge services

Airport transportation (surcharge)

Coffee/tea in common areas

Laundry facilities

Television in common areas

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Porter/bellhop

Wedding services

Designated smoking areas

Grocery/convenience store

Number of restaurants - 1

Number of meeting rooms - 4

Number of indoor pools - 1

Snack bar/deli

Parking (limited spaces)

Free self parking

Computer station

Number of bars/lounges - 1

Pool sun loungers

Proposal/romance packages available

Ballroom

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Well-lit path to entrance

Hotel reviews

9.8
Exceptional28 Verified Reviews
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Cleanliness9.6/10
Service9.6/10
Comfort9.8/10
Condition9.6/10
Neighborhood9.0/10
Amenities9.4/10
10/10
Exceptional
Nur Elena, 06 Jul 2024
expedia-logo-v2.pngTraveller

received a free upgrade for our first time and that was so nice of the concierge. service was great as well and the room was really clean. will definitely be back

10/10
Exceptional
Yosep Erwin, 17 Jun 2024
expedia-logo-v2.pngTraveller

Excellent place to stay in Surabaya!

10/10
Exceptional
Adeleen, 01 Aug 2023
expedia-logo-v2.pngTraveller

Not far from Galaxy Mall .All the staff very nice and friendly.Definitely will be back staycation.

10/10
Exceptional
Eddy, 13 Jun 2023
hotel-logo-v2.pngTraveller

Top Notch Customer Service

I stayed in this hotel back in February and it was an easy decision to decide to stay in this property again this time (for 10 days).

10/10
Exceptional
Steve Win, 21 Dec 2022
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Nice hotel with great prices

Hotel was clean and comfortable. Spacious rooms

10/10
Exceptional
Verified traveler, 03 Nov 2021
hotel-logo-v2.pngTraveller

Good value, good location, comfortable

In terms of location, cleanliness, comfort, worth value, all was great. Except for one thing that they might need to improve. So we did the very late check-in (around 11 pm). So we expected to check in asap. But the receptionist was only 1 person and he did a very very long talking on the phone. We waited more than 15min, and it's not because he ended the phone, it's us who asked him to pause it.

10/10
Exceptional
Verified traveler, 18 Jun 2021
hotel-logo-v2.pngTraveller

Clean and Good for stay

The best hotel for stay here, the staff and team very kind and helpfull ! Very recomended to stay here ..

10/10
Exceptional
Michelle, 09 Jan 2020
hotel-logo-v2.pngTraveller

Worth for the money

New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.

8/10
Excellent
Tan, 03 Oct 2019
hotel-logo-v2.pngTraveller

New and clean hotel

Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.

10/10
Exceptional
Verified traveler, 25 Mar 2025
hotel-logo-v2.pngTraveller

Sudah berkali-kali nginap disini

10/10
Exceptional
PAUL, 06 Oct 2024
expedia-logo-v2.pngTraveller

Verbleef in executieve room, met compleet ingerichte keuken, magnetron, nespresso machine,vaatwasser, wasmachine, bestek, borden etc... Minpuntje was alleen het lawaai van motoren die 's nachts de straten als racebaan gebruiken.

10/10
Exceptional
TOYOZO, 04 Apr 2024
expedia-logo-v2.pngTraveller

以前ジャカルタのオークウッドにも宿泊しました とても快適でスラバヤでも迷わず決めました 安心のホテルですね

10/10
Exceptional
chi wai, 22 Jul 2023
expedia-logo-v2.pngTraveller

very good

10/10
Exceptional
Greggy, 29 Jan 2019
hotel-logo-v2.pngTraveller

Puas Selama Menginap Di Oakwood

Kamar Bagus . Layanan Bagus . Bersih . Kamar Besar .

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