Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

You need to know

• The seasonal pool will be open from December to September.
• Pool access available from 7:30 AM to 8:00 PM.
• One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you arrive at the property after hours, you'll need to check in at an alternate location: [Concierge desk]. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Minimal age

18

Optional fees

• Pet fee: CHF 40.00 per pet, per day
• Service animals are exempt from fees
• Rollaway bed fee: CHF 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

English

Italian

French

Spanish