Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

• The seasonal pool will be open from October 01 to April 30.
• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in is available.

Special Instructions

Guests must transfer via Shuttle to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the ferry terminal (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. The host will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Please be aware that 2 cats and 3 dogs reside at this property. Quiet hours are enforced at the property from 11:00 PM to 6:00 AM. Information provided by the property may be translated using automated translation tools. This property is in a car-free zone and can be reached only by boat. Guests should park their car on the dock or in front of it. The property provides the transfer and the meeting point is Puerto Maldonado, ladera sur del Lago Tagua. Guests need to contact the property in advance to arrange pickup.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Cashless transactions are available
• Air conditioning is not provided
• Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 80
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Property Registration Number Si

Minimal age

18

Optional fees

• Airport shuttle fee: CLP 450000 per vehicle (one-way, maximum occupancy 3)
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Russian

English

Spanish