Mercure Salvador Rio Vermelho Hotel

8.6

Excellent

951 Guest reviews

8.6

Excellent

951 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service8.6/10

Comfort8.6/10

Condition8.4/10

location8.8/10

Neighborhood8.8/10

Value8.0/10

Amenities8.6/10

No contexto a minha estadia das duas vezes que estive aí foi muito boa, com exceção da limpeza da piscina que ficou a desejar e o mau cheiro que o carpete do corredor de apt possui pelo tempo de uso.

Loved the ocean view. Loved the restaurant!

Exceptionally poor customer service. Lack of communication. The original Apple iPhone charger was not located in the outlet. When I contacted the hotel, they failed to respond as well as locate the charger. Many excuses have been provided, there has been a lack of communication, and the matter has been handled in an unprofessional manner. PLEASE DO NOT LEAVE VALUABLE ITEMS IN YOUR room. Be careful not to rely on this staff to locate a personal item, since you will never be able to retrieve it.

A experiência foi maravilhosa. Localização, acomadações e serviços muito bons. Os funcionários super atenciosos. Pretendo voltar em breve.

I have stayed at this hotel several times the buffet breakfast is fantastic they make smoothies upon request. It’s a short walk to Rio Vermelho town where you can get great Acaraje Açaí live music also bus stop to take you towards the Pelourinho or Shopping and Barra

Excelente estrutura e localização, agregou demais à comodidade.

Honestly disgusting, i would never in my life go there again even if it was gifted. Let me start though by saying the staff is ABSOLUTELY AMAZING! They are super accomodating, nice, willing to help… honestly nothing bad to review about them. The property is bad, pool was nice (could have used some work but nothing major) the aisles dont have AC, the room has a humid smell bc ACs are not turned on when you arrive, the smell was so bad that we request a room change. Towels are really old and dirty, same with sheets, they are new but some were dirty when we arrived. The bathroom is not accessible, the shower has mold in it. Overall was a really bad experience that we cur short our trip and left after 2 days.

Localização NOTA DEZ

Excelente localização com acesso ao melhor do Rio Vermelho a uma curta caminhada. Quarto muito espaçoso, banheiro não muito confortável pela tamanho reduzido. Travesseiros e toalhas merecem melhoria. Equipe muito atenciosa e prestativa. Área da piscina muito agradável.

Beautiful property, pool, breakfast, staff. Surrounded by beauty, beach. Not in the middle of a concrete jungle. Best choice in the area I would say

Hotel velho e barulhento. Precisando de reforma.

O hotel está com a instalações velhas e barulhentas. O ar faz tanto barulho que era impossível dormir com o ar ligado. Hotel está velho precisando de reforma urgente. Outro ponto negativo, o hotel não tem marquise. Choveu os 3 dias que eu estava em Salvador, aí você tem que andar na chuva para pegar um taxi ou Uber. O preço definitivamente não vale a estadia.

Excellent service anda beautiful property. They have the most beautiful infinity pool I’ve ever been to.

Great location overlooking the ocean.

Some of the employees are wonderful and supportive. Super breakfast ♥️

Love it.

Antigo, mas bom hotel !!

Hotel bom, tem todas as amenidades necessárias, mas não é tão moderno. Tvs grandes, smarts e novas nos quartos. cama e quarto grandes, com uma bela vista da praia. Atendentes simpáticos e hotel perto de vários restaurantes bons à pé. O melhor foi a piscina com uma bela vista do mar.

O staff foi muito competente e atencioso. Estavamos comemorando o aniversario da minha mae e eles mandaram um bolo para o quarto dela. Quarto limpo, enxoval novo. Recomendo.

A localização é ótima. Próxima à praia e a restaurantes. Hotel limpo. Funcionários gentis. Café da manhã muito bom. Certamente voltarei.

The property is very well located with a lots of to do walkable . The staff’s is knowledgeable and friendly.

Excellent location

Good, but bathroom is very old and no well cleaned…

The staff was extremely friendly and accommodating. The breakfast was lovely and the amenities are very nice (I used the gym & the pool). my only complaint is that the hotel rooms could use some renovation, however it's in great location with a beautiful view!

De ruim a mediano… não voltaria.

Solicitei um quarto longe do elevador, o que foi feito totalmente o oposto (na frente do elevador), não pedi pra trocar pois iríamos ficar apenas 2 noites. Espaço da privada minúsculo no banheiro desse quarto (4070) tinha que sentar de lado. Água de caixinha HORRÍVEL, parece que pegam a água tratada do hotel e colocam dentro. Também achei o serviço ruim. Quarto fica abafado, pouca ventilação de ar. Limpeza ruim, principalmente nos banheiros. Sinto esse ser um ponto que deixa a desejar em muitos hotéis. Prós: vista da piscina e a piscina em si, café da manhã bem servido. Localização (da pra ir andando à villa). Chuveiro. Devem melhorar a manutenção geral.

Wonderful

The room was not super clean, and it’s not well maintained, bathroom as well. Towels was really old but clean! The staff was okay, not super friendly, the location was fine! For the price of almost 400 reais I would expect but more!

Great option if you're staying at Rio Vermelho neighbourhood. Close to everything. The hotel is great, but the pool and the breakfast are spectacular!

Decepcionado

Fiquei muito decepcionada com o fato de 2/3 dos elevadores estarem quebrados . Apenas um funcionando . Filas imensas . Pedi um late check apenas até as 14hs . Me cobraram . Serviço de piscina muito fraco .

Reforma urgente

Mediano ruim. Quarto precisa de reforma… banheiro sujo. Custo benefício sofrível. Não indico.

Lots of room for improvement

Got woken up at by building work drilling against the window at 8am, with no notice or warning about this at check in. Very dated hotel style and rooms. Very average breakfast. Nice pool. Telephone in the room did not work. The key cards for the room had to be changed about 8 times as they kept on stopped working.

Staff super friendly, helpful, professional. Location was ideal for my purpose. Airport 25 minutes and a easy ride. All you need or questioned, were answered and or provided. Amazing!

Like most properties in Brazil they dont give any maintenance to their buildings, this hotel they actually where renovating outside . In morning very lively area but night quit and can be dangerous to walk. Rooms clean and good size

Quiet place with a pool area that provides a wonderful view of the beach.

Michelle at the front desk was a gem.

Hotel com ótima piscina e localização

O Hotel tem uma localização excelente, além de uma piscina com vista para o mar. A área externa da Piscina é o ponto alto do Hotel. Porém achei o quarto muito simples, mesmo tendo comprado a categoria superior. O quarto não tinha nem Smart TV, algo considerado básico para hotéis de melhor categoria. Em resumo, a hospedage, foi agradável, mas o conforto deixou um pouco a desejar.

Next time you stay there, Make sure to check under the bed. We found a condom down there.

Great beach/pool view. Clean rooms. Great location. A woman named Jessica at the front desk speaks great English and was so kind and generous in helping me arrange a last minute trip to Morro SP, including transit. She took great initiative in helping me solve a situation, and with such kindness. The only downer was the other guests at the hotel are very loud, with their own speakers blasting the music of their choice for everyone. The hotel could have some rules and enforcement.

Very pleasant.

riendl and good location

The hotel reception was very friendly and helpful. The location is great as lots of bars and restaurants in the neighborhood. But it’s a Mercure, don’t expect the Four Seasons.

Vou voltar!!

Hotel maravilhoso. Área ao redor é muito boa, quarto limpo e confortável. Vista linda da piscina, quarto e restaurante

It was ok. Old property, need some refurbishment and better cleaning service. Mildew in the rooms and hair on towels.

Beautiful ocean view and great service

Service was very good. They upgraded my room free of charge and I had a beautiful view of the ocean and nearby beach. The pool area is amazing also overlooking the ocean. Overall a very good experience

Great hotel in Salvador!

Really lovely hotel. Beautiful room overlooking the sea! Rooms are large and comfortable, with a TV, safe, hairdryer, fridge, and plenty of plug points! The shower is great! Lovely infinity pool outside and a good gym too. Staff are very helpful and professional - Tiago on reception particularly stood out with his friendly chatter and suggestions for our stay. Breakfast is of a high quality with plenty of options - we liked the omelette and juice stations!

We enjoyed our stay

Friendly staff and good customer service. The location was next to some great restaurants and within walking distance to the beach. The room was smaller in comparison to other Brazilian hotels I’ve stayed in. The pool has a great view of the ocean.

Great people

Great people and the service was awesome

Amazing view of the ocean from our room and sounds of the ocean available to us by just opening our window. A wonderful pool with a great ocean view. Delicious breakfast with many options to choose from.

I like that the fitness center had a decent selection of equipment and it was up to date. I also like the breakfast selections, however, the eggs that they put out could have been cooked more. They were so watery and didn't taste good. The hallways also smelled like a sewer, but the smell didn't penetrate the room. Overall the hotel was good and I will use this hotel the next time I stay in Salvador.

A perfect vacation staying

Loved everything about it, the pool, the bar at the pool, the service, the room, the bed, location - perfect for me

The best thing about the property is the reception staff. They are professional, helpful and friendly. The bathrooms need to be upgraded.

Poor equipment and maintenance of it at the gym. Poor amenities in the bathroom.

The property was very elegant and facilities were clean. The breakfast selection was fresh and delicious. Staff courteous and professional.

Did not replenish amenities daily. Had to ask. In ine room they never did it.

Good location but very poor internet connection .I recommend to improve the housekeeping service and also the mattress and the posibilita to have pillows available.

Excellent location & very good facilitie

Very professional & friendly staff. Amazing views & excellent facilities.

Stop who cares. You’re wasting my time. Stop stop stop

Great location in a residential neighborhood

A good basic hotel room--clean and comfortable. My second stay here. I came back because of the wonderful service from the reception staff. They were professional and friendly and willing to help with whatever questions I had.

One of the best hotel experiences I have had in Salvador. The reception staff were particularly friendly and helpful. They tried to sort out some confusion with my airline and kept trying even though they couldn't fix the problem. They were patient and professional and the best reception staff I have encountered in over 8 trips to Salvador over the years. The hotel itself was pleasant and very well located. My room was clean and comfortable.

Nice hotel with great view

This MERCURE chain hotel is well-run with very good, accommodating staff. The only major disadvantage is its location being quite far from Salvador centre and airport. If you don't mind having to spend some extra taxi fare, this quality, safe hotel is a good option.

Okay, but take your money elsewhere!

This hotel is only okay. I think the location is great if you are trying to stay in a fun part of Salvador with lots of restaurants around and a great halfway point between the newer part of the city and older/historic part. In terms of quality, the rooms were old and our floor smelled like mold. The pool is very nice and the breakfast is great. My biggest complaint is the service. I felt like most people working there were in a bad mood or did not want to be there. The only exception was the lady making tapiocas every morning, she was always so happy and greeted me with a big smile every morning! The people at the front desk should get more training because every time I asked for their suggestion on something tourist related, they never knew the answer. I even asked for restaurant recommendations and they all looked clueless. I think hotel staff should be knowledgeable of the area around, especially for tourists who want to do tours. The tour company located at the lobby was NEVER there. I stayed in the hotel for a total of 6 nights and never saw one person there. I would recommend staying elsewhere for the price of a room here.

Great location quiet but close to nightlife

Very well located hotel overlooking the ocean on a quiet dead end street tour company in the ibis next door also good public transport lines passing close by and of course the rio vermelho nightlife a 5 to 10 minute stroll good resteraunts as well casa Teresa great for dinner and Ancorrata for lunch

Bad Hotel on good location

I lived in this hotel for two months some years ago. Nowday it is very different of what it used to be. The hotel needs a major renovation and mainly re-training all employees. Rarely they say "good morning". Even when you wish them a good day, they didn't respond. The only exception is the "bahiana" that prepare food. She is very friendly and accomodative. A friend mine left a package on front desk. The package disappeared. The person on front desk lied to me. She said the package wasn't never left there. Two hours late I found the package in my room, baaaad, very bad. The corridor carpets smells mold The hotel location is perfect.

Nice pool!!!

Fantastic! The room have a good location and the staff was great with us

Stay away from this hotel

The worst hotel. It smells, it looks like a sketchy hostel. They make sure the lobby looks nice until you get to the guest floors. Horrible rooms, the design of the toilet don't leave you any room to use them. The pool looks great until you get in and see how dirty it is. Just find another hotel. Staff barely speak English. Hotels.com representatives were unable to assist me and provided poor service. Will not use this website again.

Great pool, easy to get to Salvador to see the old city. Reception staff was great, especially Ana Teresa

Nice location for ocean view

Amazing

Lovely hotel with great seaviews

Excellent helpful staff clean with a great pool and bar.

No Towels for the Pool

The event staff is responsible for the pool. They do not believe that pools are a necessary item. In addition, there is no place to dispose of a used towel.

4 stars

Nice hotel with a nice pool facing the ocean. Far away from Airport and from tourist activities . 4 out of 5 overall

nice, new, would def go back

Ppl at the buffet and pool bar are VERY nice... Front desk, not so much... Overall, very nice hotel, clean, new, it was more than what I expected! Especially with the price I paid for. However, keep in mind you have to pay extra for parking, and try to get a stay with breakfast included, its worth it!

great pool area, comfy bed....smelly bathroom :(

lovely view, amazing pool area, nice breakfast. unfortunately, bathroom was not clean and smelled of egg and drain. shower and sink covered in limescale... with a little effort this hotel could be turned into an awesome one as area is great- not too busy, cute beach, great restaurants:) prices much lower than in porto

The worst restaurant, and room servise, delivery, ever. A meal, in either place, takes about an hour to deliver.

Right on the beach

First of all i should say that i paid already a low price and was upgraded to an oceanfront unit. So i recommend the place regardless of a few issues. Sleeping with the ocean sounds was great. The room was large enough woth great view and reasobable bed. Quiet at night. Location in Rio Vermelho is excellent. I am happy i did not stay in Pelourinho. It is very easy to get there. Taxis are cheap and abundant. The airport bus comes right to the hotel for 30 reales. You dont need a taxi for airport. Few problems: toilet is insanely positioned. You have to sit sideways unless you are super short. Internet is sketchy during busy hours. Furniture has stains. I must say that this is a common problem in brazil. Overall no big issues and good safe location.

Nice and comfortable hotel

Nice and confortable hotel in a nice neighborhood. The only problem is that the city is quite unsafe and you always have to take a taxi. Breakfast was also very good with a lot of choices

Nice hotel but the rooms had issues

The staff of the hotel is excellent, but the rooms have a few issues. The first problem was the mattress, to soft and bouncy, also the cable signal was bad.

Ok hotel but not amazing, 3 stars

Reasonable hotel for the price. Our room was not facing the water and hadn't been cleaned properly for some time. Shower had good pressure but the temperature fluctuated greatly which made it difficult to relax. Breakfast was very good. Location is good near beach with nice pool which we didn't use and some restaurants nearby. We tried one that was recommended by staff but it turned out to be extremely expensive and was not worth it.

Good hotel for fair price

Good hotel and good location. Only complaint was breakfest, which was a bit expensive.

Great experience. Right on the water and small private beach for the ocean.

Great for all ages

I traveled with my husband and my 70 year old mother and the hotel besides having an amazing view and very comfortable rooms is well accessible to older people. The infinity pool by the sea and the breakfast are its main features. At the down side - you may want to stay in by the pool all day and miss Salvador city attractions. Con: There's a construction site nearby that is noisy and may be annoying on weekdays. Better check with the hotel crew if it's still going on before you book.

Salvador gem

Great hotel! View and pool were excellent. Could walk to many locations for great food! Staff was great although there were few that could speak or understand English. Before going to Salvador make sure you learn some basic Portuguese !

Friendlyservice shame about the breakfast

Enjoyed our stay in the MercureGood room soundproofing Pleased with the size of the classic twin bed room As the breakfast was expensive for the selection we found the table & chairs in the room handy The pool area was good & on the flat so able to use it at any timeThere were a couple of good restraraunts in the same area Friendly English speaking staff

Nice hotel in Salvadoe

Nice stay for New Year's Eve at the pool. The staff was helpful when we needed help with some airline trouble.

hotel on the beach with nice pool area

Very nice hotel, excellent clean rooms, wonderful sea view, helpful staff, good wi-fi, good A/C. Breakfast sounded a bit overpriced, so we went to the hotel next door for breakfast (half the price). The pool was quite nice (almost an infinity pool), though not very big so early bird wins the best location and sun spot. There is not a lot going on in Rio Vermelho, but Pelorinho is accessible with taxi for 15-20 BRLs (there always was a taxi parked outside). Airport is also quite accessible. With meter on is costs roughly 75 BRLs.

Pleasant Stay

Hotel is quite basic but adequate. Rate is reasonable but does not include breakfast, which would be another R60 per day for 2 persons. The restaurant nearby, called Ciranda is quite good. Started by an Australian, it serves pretty decent quality fusion food that is well presented. Certainly worth having dinner there if you're staying a few days. Neighbourhood is a bit rundown unfortunately - nothin interesting within walking distance. Beaches are better further north.

Great Location and Excellent Room

Large room, sea view. Great Breakfast. Gym and Steam Room

Very quick

Based the choice on other reviews and i found what i expected... A comforting place in a very safe area... not too much going on around but very welcoming. If you get to have a western room you will benefit of an amazing view right over the ocean. (a picture) The other wing is really nothing special with ongoing constructions. Several choices to have a pleasant dinner at walking distance

Pleasant stay

Liked the fact that it is right on the ocean, short walk to a nice beach, good breakfast.

Family Vaca in Salvador

Hotel accomodations were clean and comfortable. The breakfast was wonderful. Though the hotel is a little off the beaten path, bus service and taxis got us to where we needed to go. If you don't know Portuguese or have someone in your party who does, you may be limited in ability to communicate with staff.

GREAT HOTEL, GREAT LOCATION

The hotel is nice, comfortable, clean, and well located. The infinity pool is amazing. The fitness center is very nice, with the added plus of a steam sauna. The rooms are simple and clean. During our stay, they were renovating the 1st floor, but the renovations caused no problem for us, and everything went smoothly. The staff is very friendly and helpful. The only issue we had was when we needed extra shampoo. Many of the staff members are able to understand and speak English on a beginners level. However, even after going to the desk twice, the receptionist did not remember or did not understand our request and sent us a lot of other toiletries and not the shampoo as requested. Also, we had to pay $2 USD for a bucket of ice. I'm guessing this was because the tap water is not drinkable. Overall, I would HIGHLY recommend this hotel.

Good loation, helpful staff and lovely food

Just had a couple of nights here before flying home. Good location, polite and helpful staff. I had a couple of meals in the restaurant and they were both very good indeed.

Great hotel for sun, relaxation and exploring

Really good quality hotel with excellent facilities - highly recommended

great option in Salavdor

the hotel offers value for money,,, nice infinity swimming pool with bar and ocean view.. the room is also nice and comfortable. Check in and out took long time... but all the rest was great

Good Hotel, better Bar Managers required!

Generally a very good choice if you want to lie by the infinity pool and enjoy a bit of R&R. My only real niggle is that some of the bar staff on occasion do not give first priority to serving the guests. Whilst I am sure polishing glasses and moving stock around is vitally important, it is not AS important as serving the customers. Better management in this direction would help!

Great hotel

Excellent facilities. This was one of the nicest hotels we stayed in while in Brazil. It is very comfortable. The pool is amazing. The views are gorgeous. Location is right by the beach. There are lots of restaurants and street food vendors (you must try them) around.

Business quality

Good food, internet, clean room, service, good restaurant.

Nice Hotel

Very good hotel, well maintened and clean in every sector. Well located in a safe neighborhood and near restaurants, beaches, stores and other services. Staff is friendly but with no command of spanish nor english (only 1 person had spanish command). I had a problem with the access to the swimming pool for 3 days (they went to a maintenance and I was not notified at the moment of reservation, I was notified at the moment of the check in) nobody come back to me to with a solution. I was on vacations and pool was important to my soon. Eventually, only after my repeated insistence, hotel compensated my family for the impasse properly.

Smoke smell

Even though the hotel has non-smoking rooms, the rooms still smell like smoke. After we complained about our first room, they showed us 4 more rooms which were supposedly non-smoking that also had a smoke smell. I think cleaning the curtains would easily fix the problem.

Boa opção de hospedagem

Boa opção de hospedagem

O local onde o hotel está é bonito. Próximo tem vários bons restaurantes. Excelente disponibilidade de táxi e Uber. Não arrumaram o quarto 1 dia, e disseram que deixei a placa de nao incomode, o que eu não tinha feito. O atendimento da recepção é ótimo. Boas opções no café da manhã. Enfim, gostei.

Bem localizado

Hotel está precisando de manutenção. A localização é o ponto forte

Elogio

Funcionários muito educados e prestativos! Hotel muito confortável, bem localizado, fácil acesso, com vista belíssima para o mar! Café da manhã delicioso, farto e com ambiente muito confortável e com vista para o mar.

Boa opção no Rio Vermelho

Hotel em bom estado, área de piscina excelente. Bom café da manhã. Excelente localização.

Vale muito a pena