Mercure Belo Horizonte Lourdes Hotel

8.4

Excellent

939 Guest reviews

8.4

Excellent

939 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service8.4/10

Comfort8.6/10

Condition8.4/10

location10/10

Neighborhood8.8/10

Amenities8.4/10

Every year i make some trips to Belo Horizonte and stay at Mercure Lourdes, i like the hotel. Unfortunately this time, my last day they didn't take care of our room. The didn't make the bad, no clean towels, no coffee capsule, nothing.

Staff rapido no checkin. O quarto tem uma vista linda da cidade. Academia é ótima.

Always my favorite Hotel in Belo Horizonte

Service was good. The employees are the jewels of this hotel. The property felt dated and the rooms are just okay. The quality of the breakfast bar went down from my previous stays at the same hotel.

Very nice hotel for short travels. There was no iron or iron board in the room, so we had to go to the last floor to use a common area for ironing and the iron was not working. Very busy in the mornings. The breakfast was really good.

Good

Good

Toilet didn’t flush properly. Toilet rattled when you sat down. No exhaust fan in bathroom. Staff insisted on knocking on the door at 8 am to refresh the frigobar!!! That was ridiculous! My girlfriend and I thought it even may have been a scam to get us to open the door and rob us. We called the desk and they said it was their policy and didn’t even apologize!!!!

Check in was like 30 minutes to get to the counter. Bed was the worst out of 7 hotels I stayed at. They also didn’t have my reservation through Expedia and tried to bill me again.

Not a great experience for me

I had a tough time at this place. First, after only a few minutes in my original room, water began leaking from the ceiling. The staff were nice about switching me over to a room nearby. After that, I ordered room service, which I suspect gave me food poisoning. Overall, staff were friendly but it wasn’t the best stay for the reasons mentioned

only the food .i don’t like no tasty and very simple.

Great place, great breakfast!! Bed and shower is amazing!! Loved it.

This week in Belo Horizonte has been extremely hot and over 35C. I decided to find a hotel with a pool and went to the Mercure Lourdes. When I explained to the receptionist that I was looking for a pool to cool down, he told me I would to book a room however there was nothing available. I then opened the Expedia app on my phone while standing in front of him and made a reservation. He then told me the room’s air conditioner didn’t work and only the fan would come on (no cold air) I agreed in any case as I re-explained I only wanted to use the pool. After taking my passport to make a copy for checkin purposes he then gave me a key to access the elevator only. When I got to the pool area, I found that it was indoors and with 4 solid walls and a ceiling. After telling the receptionist my want for a pool, I expected he would have told me it was indoors. Frustrated I decided to leave only to remember he did not return my passport. I returned desk and asked a different receptionist about my passport. He looked at me like I was crazy in that they did not return my passport. I asked him to check again and he found it laying in the photocopier and sheepishly handed it back to me. I took my passport and with no words left the hotel; retuned to the Novotel where I am staying and happier. I do have a recommendation and it is to be very cautious if you select this property. Buyer beware is an understatement.

Hotel restaurant does not serve the hotel guests for dine in, they make you order your food only through room service, which has a very limited and EXPENSIVE menu options. Poor. Will not stay there again, there are better options nearby

For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

For the second year i got 4 rooms for me and family members at the Mercury Lourdes. The hotel is wonderfull, the rooms very clean, and comfortable, the location is perfect and the staff was amazing, specially Mariana in the front desk and the housekeeper who unfortunately i forgot the name. They went over and beyond to help make our stay enjoyable. I definitely will be back soon and highly recommend this hotel for anyone visiting the amazing Belo Horizonte.

The air conditioning of out room didnt work, só it was hot. we payed pet fee and they didnt gave us the dogs kit. I want a refund for this terrible stay.

It's a nice hotel. My only complaint is that the bottled water wasn't free for the guests. I've been in less nicer hotels and they had complimentary bottled water. Still, I would go there again.

Staff is rude and the hotel is always packed

The front desk staff is very rude and not helpful at all. They actually tried to charge us for breakfast in a day we were not in Belo Horizonte. I had to show our boarding passes to prove that it was their mistake. The hotel is always packed because they have the largest convention center in the city. Elevators take forever and often come packed. The location is not the most desirable and you can hear the traffic from the 14th floor because the hotel is old and not equipped with soundproof windows. We will not be back.

This is a good hotel, especially for Brazil, where the hotels are several notches below almost everywhere else in my experience. My only complaint with it is that the coffee they serve at breakfast is unbelievably bad - all of it. There are 3 options - The machine that makes cappuccino and the like (very very bad - it's all pre-sweetened and WAY too hot); Brew coffee - undrinkable brown water; and a nespresso type machine - the best of the 3 but seriously mediocre for a hotel of this caliber. This is fairly endemic in most Brazilian hotels...

They information about the rooms was inaccurate. I blocked a better room that I get.

well located , staff very friendly.

The room was spacious and clean, they a have a nice restaurant and it is conveniently close to the places I wanted to go.

Business stay in Belo Horizonte

The Mercure is a great place to stay in Belo Horizonte - very clean, comfortable and modern. The staff was very friendly. The breakfast buffet was very good. There is a Japanese restaurant on the lobby level which was also good for dinner.

Justo

Justo, os quartos sao um pouco antigos(cama ja estava velha porem com colchao novo). Staff atencioso e café da manha bom.

Our stay was very comfortable. Service was quick and front-desk personnel was very courteous and professional. Additionally, the hotel is very clean. On the downside, the wifi is very weak and the pool is rather small for a hotel this size. Still, I believe a five-star rating is in order.

It’s a bit outdated and run down.

Family visit to Brazil- final hotel on trip

The Mercure is wonderful. After visiting tow previous hotels during our stay, Mercure was a breath of fresh air. Easy check-in, English speaking personnel, friendly and helpful. The rooms were clean and the beds were comfortable. Nice gym and pool. When we visit Brazil again we will be staying here for sure! Amazing stay and felt very safe!

Great view

Great view of Belo Horizonte. Ask a room on higher floors.

Business

Good business choice

A very good hotel.

Quarto com vista da cidade

Vista do quarto foi uma grata surpresa

nice clean hotel in a great location

Tumbs up

Friendly staff, comfortable, affordable.

All of the staff was very helpful. The hotel was very nice and clean.

Great location, bedroom, shower/water pressure, restaurant options... ok-ish wi-fi, hotel is in the middle of a renovations that is a little inconvenient.

In the process of a big internal renovation. It does add some inconveniences to check-in and move around. Good food options at the breakfast/restaurant/room service.

This property was centrally located but not necessarily a walkable area since I was there for fun and not business. The lobby was under construction and had I known it or been notified about it at the time of the reservation, I would have never there to start with. The hotel needs to be upgraded a little.

Staff was nice, but carpets in hallways were stained and facilities seemed old. They are starting a renovation, so perhaps that will be remedied soon.

The location is good and the property is in great condition. The room was big and had a large washroom. The pool was disappointing, tiny and inside the gym in an awkward location. The bed was very comfortable.

Friendly staff, hotel is a bit dated but fine!

This is a nice hotel but could do with some modernisation, especially in the bathrooms. Apart from that I had a nice stay here, I had one issue where there was a drainage smell in my room but they changed it for me immediately with no problems.

Very nice business atmosphere

Unmemorable and uninspiring

The Mercure Belo Horizonte is located next to 2 great neighborhoods of Lourdes and Savassi. The hotel itself was fine, but completely unmemorable. I found the breakfast basic and uninspiring. In particular the scrambled eggs and croissants, which tasted cheap and nasty. Whilst I appreciated a complimentary bottle of water in my room, I thought that just 1x 250ml bottle was a little stingy! Every other hotel I've visited gives at least 2. And there always seemed to be a queue at front desk. This is understandable for busy hotels, but it was a shame that staff weren't more enthusiastic, guest focused and efficient to balance this. They seemed to waste time taking to each other, rather than guests.

Nice hotel close to fine restaurants

A nice clean and efficient hotel with a friendly and helpful staff. It's close to some of Belo's finest restaurants

Freezing Cold!

My experience was not very pleasant because of how cold the room was. You will find the button “heat” in the furnace but it will only blow out freezing cold air (so cold that you can’t walk barefoot in the room. I called the maintenance guy and he said that they have no heat option. That the heat was actually just an A/C. I’m Brazilian, the weather outside was perfect, but inside the room felt like I was in NYC in the winter. I stayed there for three days because unfortunately I had already paid for it. (the nice staff gave me 3 blankets though... yes, on Summer!!)

Chilly in Belo?

The Service was excellent but adjusting the room temperature was difficult and the room was cold.

Excellent choice in Belo Horizonte

The Mercure Lourdes is my "go to" hotel in Belo Horizonte. Consistently good. Needed to print a document and was convenient to do so from business center. Wifi is Aldo good.

Nice staff tired hotel

Good location with an excellent staff. The hotel I is dated and tired however. The food is average and the breakfast, which in Brazil is key, was just barely average. The WiFi which in today's business travel is essential was terrible even after it was supposedly "reset".

The hotel was very pleasanr.

Overall, it was a good stay. Hotel is in a good location. Free wifi... Room is a bit small, and the a/c too loud.

Great Hotel Choice in BH

I keep going back to this hotel in Belo Horizonte as it is consistently good. The wifi is good as is the breakfast. But they lack even the most basic bathroom amenities such as moisterizer.

Ok

As an American I was surprised how many people working in the hotel staff spoke English and were nice and helpfull.

Maravilhoso

No inicio, houve um equivoco em relacao a reserva por parte do hotel, mas logo foi resolvido. O hotel fez um upgrade em nossa estadia e todos ficaram felizes. 😊 Muito satisfeita

Hotel estava bem cheio e com muito barulho, não é culpa do hotel pela falta de educação dos hóspedes.

Serviço de quarto ruim. Instalações boas.

Excelente hotel, camas super confortáveis, café da manhã muito bem servido, ambiente limpos

Lamentável

Hotel já está ultrapassado, mobiliário velho, quarto com odor desagradável, ar condicionado antigo, elevadores sempre com problema ou parados. Já não tem mais um padrão Mercure de atendimento. Usei muito esse hotel antes e durante a pandemia. Caiu demais.

Boa estadia

O hotel é bem localizado e o pessoal de recepção atencioso e educado. Tivemos um problema de reposição de frigobar e quando ligamos para pedir agua, mandaram quente e quando perguntamos se tinha gelada, a resposta foi um pouco ríspida. Outra coisa, tínhamos direito a uma entrada no restaurante japonês e só ficamos sabendo no dia antes de ir embora e não conseguimos usufruir. Esse cartão deveria ser entregue no momento do check in.

Ótima estadia! Único problema é o wifi q é uma dor de cabeça para funcionar e as vezes não pega de jeito nenhum!

Perfeito

Gostei de tudo .Nem tem o que falar de ruim. Quarto muito bom ,espaçoso com muito conforto .Muito bom o café da manhã .Academia super equipada ,piscina quente ,sauna .Nada a reclamar e já reservei para voltar mês que vem .

acesso a garagem

Hotel encontra-se em reforma e deveria ter sido avisado. Acesso a garagem bem difícil

Nunca mais me hospede. Péssimo.

Com exceção de alguns func., o staff é extremamente ineficiente para um hotel dessa categoria. O quarto não estava preparado para receber hóspedes, pois tive que ficar pedindo que colocassem itens básicos e o que recebi em resposta foi uma falta de educação sem precedentes. O chuveiro estava com problemas pedi que me trocassem de quarto, não quiseram, ofereceram para consertar. Aceitei, pois não tinha opção. O rapaz foi atencioso, mas não corrigiu o problema totalmente. Pedi sabonete, fiquei esperando uma eternidade e tive que descer na recepção para buscar, ao que o funcionário disse que estava atendendo muita gente no balcão (só tinham duas pessoas ali), mas que já ia levar. Peguei os sabonetes e fui tomar meu banho. No dia seguinte a camareira me perguntou de forma rude se eu ia liberar o quarto para ela limpar ou não. Respondi que já ia sair e que ela podia limpar (sendo recepcionada por uma cara feia).E para coroar, pedi um delivery, reclamei com o app de entrega que nunca que chegava e descobri que meu pedido já estava (há tempos) na portaria e ninguém me avisou. Quando fui buscar a comida, fria, pedi que enviassem papel higiênico ao meu quarto, o rapaz anotou e disse que ia mandar. 40min depois, desci, porque na portaria o telefone não atendia, reclamei e ele (com cara feia), indagou se não tinham levado, como se fosse uma surpresa. Chamou o rapaz, que pelo visto não sabia de nada tb. 10min depois o rapaz me entrega o papel no quarto para EU colocar (cara feia tb)!!!

Esta no Mercury Lourdes em BH

Uma decepção o atendimento, o bifet de cafe da manha não estava no padrao de um Mercury. Nao tem abastecimento do frigobar, a recepção não atende o telefone quando você liga do quarto.

Excelente hotel. Confortável e muito agradável

Frigor muuuuito barulhento, chuveiro mal posicionado

Mercure Hotel Lourdes BH

Equipe solícita, bem humorada, hotel em manutenção para melhorar a experiência do cliente. Desde a recepção, check in e checkout, todos muito atenciosos, hotel limpo e confortável. Se um dia voltar à BH, com certeza me hospedaria novamente! Obrigado

Conforto e localização

Excelente localização e estrutura, inclusive com estacionamento.

Hotel super confortável, excelente localização, café da manhã muito bom! Atendimento excelente!

Preço justo.

Hotel bem localizado e com preço justo

Estadia maravilhosa, mas com alguns pontos ruins

O hotel de um modo geral é incrível. Porém alguns pontos deixaram a desejar. Primeiro ponto a questão do estacionamento pago a parte que não fui informada antes, ainda bem que perguntei, senão pagaria 45 reais a diária. Segundo ponto sobre a piscina , muito pequena no tamanho e na altura.( Batia na minha coxa). Terceiro ponto, o café da manhã. Simplesmente maravilhoso, porém no primeiro dia a mesa que sentei não tinha nenhum talher, somente uma colher. Já no segundo dia já tinha , mas o abacaxi extremamente azedo. Quarto ponto a internet....terrível, em toda minha estadia tive que usar meus dados móveis. Quinto ponto, não fomos avisados sobre a arrumação e reposição dos quartos. Tivemos que perguntar a camareira que nos informou que o horário seria até 12hrs. Fora isso , a cama é super confortável, tv grande, quarto espaçoso, banheiro top, fomos muito bem tratados pelos funcionários.

Hotel limpo, confortável, com atendimento excelente, localização maravilhosa. Café da manhã variadíssimo. Tudo de qualidade!

Decepção Total

O Hotel está bem antigo, precisando de reforma nos quartos. Enxoval (roupa de cama e toalhas) bem velhos (estavam até finos de tanto uso). Limpeza do quarto muito ruim (chão sujo, cama mal arrumada, inclusive, com fios de cabelo e marca de cabeça no travesseiro, falta de reposição do frigobar e dos produtos do banheiro, não recolhimento de louças sujas). Cama para acompanhante muito desconfortável e instável. Funcionários mal vestidos e sem treinamento algum. Recepção que não atende telefone. Estacionamento sem manobrista e sem apoio.

Ótimas instalações, atendimento ruim

O quarto e muito bom. Grande, confortável, limpo.... Mas o atendimento dos funcionários, muito ruim, principalmente no café da manhã. No primeiro dia comemos no salão principal e a partir do 2º dia mudaram para o Pilotis, mas em ambos os ambientes o atendimento deixou muito a desejar. Faltavam utensílios, comidas demoravam para repor, não tinham pratos para servir, faltavam bolws para fruta... E o que estava ruim, piorava quando pedíamos auxílio aos funcionários e eles tinham extrama mas vontade de atender. A recepcionista do Cafe da Manhã chegou a me dizer: "ACHO Que devem estar repondo", num absoluto pouco caso. Uma outra funcionária, que parecia ser a coordenadora do local, fingia que nem me ouvia. Decepção total. Na recepção, quando chegamos, solicitei o carrinho de malas e um senhor, que estava batendo papo com outros funcionários, falou que eu aguardasse, pois um outro funcionário ia como dar minhas malas no carrinho. Desintetesse total

Boa localização e bom custo-benefício

Hotel bem localizado e com boa estrutura. Cama confortável. Café da manhã muito bom. O check in foi rápido e o atendimento eficiente. Voltaria a me hospedar nesse hotel. Senti falta de alguns itens no banheiro, como touca de banho e cotonetes. O estacionamento é pago (R$45,00 por dia).

Keine 4 Sterne

Não volto a ficar nesse hotel

A estadia curta e de forma geral foi ok, porém o check in foi péssimo, cheguei no hotel às 16:50 e fui obrigado a esperar por mais de uma hora por um quarto, até quarto já ocupado por outro hóspede me mandaram. Muito desorganizados

Muito bom

Hotel aconchegante, luxo intermediário, atendimento ao hóspede foi excelente, funcionários muito bem receptivos e atenciosos, café da manhã razoável. Possui sauna e academia!! Piscina no interior, coberta, achei pequena.

Hotel muito bom, excelente atendimentoe limpeza impecavel.

Falta de agua

Lamentável um hotel deste porte deixar fazer agua nos apartementos.

Hotel cheio de pegadinhas para enganar os hóspede.

Hotel fala que tem estacionamento, realmente tem mas é pago e isso não é informado. O café da manhã sim , avisa que tem disponível mas por uma sobre taxa. Não tem restaurante o hotel tudo terceirizado na repeccao . E se preparem pois os preços são padrão Nova York. O estacionamento custa 45 reais por dia.

Exelente

Excelente estada, muito agradavel

Boa estadia, quarto confortável com colchão e travesseiros muito bons

recomendo

estadia muito boa. Quarto limpo, silencioso e bem equipado, unico probleminha foi a falta se shampoo no recepiente do box. cafe da manha bem variado e gostoso. recomendo com certeza

UM EXCELENTE HOTEL

Excelente estadia, quarto espaçoso, limpeza impecável, estacionamento fácil porém pago e café da manhã excelente.

HOTEL EXCELENTE

Excelente hotel, quarto grande, espaçoso, limpeza impecável e boas amenites. Café da manhã excelente, voltaria com certeza.

Café da manhã muito cheio e não teve limpesa de quarto.

Excelente estadia

Ótimo café da manhã e boa localização

Boa localização, ótimo café da manhã e atendimento cordial. Voltarei novamente

Hotel bom custo benefício

Hotel com ótima localização e boa acomodação, quarto espaçoso.

Hotel só piora. Vc paga mais caro na diária, para um quarto melhor. Chega lá, a máquina de café quebrada. Capsulas usadas no lugar das novas. Não repõe sabonetes, não repõe shampoo e condicionador. Uma tragedia! Muito ruim mesmo. E não adianta reclamar. Eles não estão nem aí para o cliente.

Cama e chuveiro muito bom!

Repaginado

Há um ano me hospedei para participar de congresso. Foi terrível! Entraram no meu quarto enquanto eu lá estava para trocar televisão. Limpeza horrível. Toalhas velhas. Desta vez, tudo diferente. Hotel repaginado. Funcionários educados e atenciosos. Toalhas novas. Muito bom!

Razoável. Toalhas velhas, frigobar quase vazio, 02 águas e 02 refrigerantes, móbiliário antigo/velho!

Já foi melhor.

As acomodações precisam de reparos na descarga do vaso do banheiro e no telefone de serviço.

Necessário melhorias

Media. O hotel precisa de uma reforma. Cafe da manhã ficou a desejar.

Boa localização e acomodações

Boa localização e acomodações

Voltarei…

Gostei, passei apenas uma noite. Mas o hotel tem conforto, boa cama, bom chuveiro, bem localizado, dá para descansar legal. Ficamos num andar alta, gentileza do recepcionista na chegada.

Apenas 24hs. Bom atendimento, quarto confortável e bem limpo. O banheiro q deixa a desejar por ser bem pequeno e simples.