Melia Madrid Serrano

9.0

Wonderful

475 Guest reviews

9.0

Wonderful

475 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service9.2/10

Comfort8.8/10

Condition8.8/10

Amenities8.8/10

Excelente muy lujoso y bien ubicado

Convenient

Good

Excellent location and staff, great buffet breakfast, and great rooms. All for a reasonable price.

We loved our stay and the food.

Great Location and property

La ubicación, y la zona del bar. Excelentes!! La crítica son los colchones de las camas. No son buenos.

Staff was very friendly and helpful. Very clean. Close to all the shops and restaurants. Would definitely stay here again.

Good

Muy buen servicio, muy limpio y en el mejor sitio

Extremely comfortable

En invierno apagan el sistema de climatización y el calor es terrible al punto que tuve que dormir con las ventas abierta

Good

Breakfast and people staff was the best

Great staff great place

Excellent location, but rooms are at best 3 star, the hotel breakfast and lobby is excellent

good location in Salamanca

Good location in Salamanca. A busy hotel.

A nice place to stay. Definitely recommend it!

Location ia very convenient

The morning brunch was fabulous.

I used to live in the area, so it was familiar and, like the rest of Madrid, easy to navigate.

Very convenient when you want to spend most of your time in the Salamanca neighborhood.

Worst experience ever

Arrived slightly earlier than check in and went to “The Level”, for a supposed more luxurious experience. Everything started well, left my bags there when I checked in and they said they’ll call me when my room is my ready. Was called an hour later and accessed my room only to see it was not the room type I had booked but the lower value room. I went back up to the level to show my dissatisfaction and was first told that “it was the room type I paid for”. I showed pictures and their own websites description of what the room type I paid for stated and the description the lesser value room showed. I was met with an attitude from the so called manager of the level who kept telling me that I was wrong. Then all of a sudden the statement later changed saying “you asked for a room earlier so we gave you this one as it was available now”. At no point did I request a room earlier. All I said was that if the room was available earlier to just let me know and that would be great. I was in no rush and at no point asked for a room quickly. At that point between the two members of staff, I was made to feel like I was some argumentative and complicated person when all I wanted was what I paid for. I was then offered another room and then told “wait this one is not available now” and then got offered another one…. One that matched the specifications of the room I paid for. I stated then and state again, I appreciate that every room is different within a category, but it should at least me

Excellent!

Everything was excelent!

LOVED IT!

It was a very good stay. The place is central and provides easy access to other parts of the time.

All perfect

Always helpful and accommodating at every request. Provided breakfast in a bag for our early morning departure.

Nice stay, very welcoming staff and great place. The only but is that the room didn’t smell so well.

Staff is amazing at this hotel. Spa ambiance throughout at the hotel. The breakfast was the best!

Air conditioner can be better

Melía Madrid Serrano

Hotel con buena ubicación para conocer la ciudad, caminar, restaurantes, tiendas. Excelente atención de su personal.

trendy chic

Excellent

If your not staying at the level dont do it

The room very small, unconfortable bed, the bathroom was a little bit old. Not recomended to stay if is not at the level. Otherwise everything was good and the location. But staying at the level. Sheets were itchi.

Melia is wonderful!

Friendly staff!

Excellent location in Salamanca. Close to both Calles Serrano and Velazquez. Taxi rank outside. Easy access to and from the airport. Breakfast good quality and quantity.

Great

An excellent stay

Good location to the city center. Clean, big, and comfortable room and bathroom. Fast check-in and out. Wonderful and variety in breakfast!! Front desk people not so friendly but the dinning staffs were fabulous. It was a excellent stay.

The entire staff from the moment you walk in were amazing throughout my entire stay.

Great place, walking distance to great shopping and sightseeing. Staff was super friendly. Hotel bar and restaurant was quality. Staff all speaks English for non Spanish speaking guests.

Excellent hotel. The breakfast is amazing Options for all the personalities

Limited dining

Very clean and modern.

Location is great, staff is super friendly, they were adorable with my kids. Liked the rooms

Love It!!

Todo el personal muy amable , el desayuno muy completo ! Servicio A . Uno de los Gerentes del hotel “ Marta “ se dirigió muy amablemente a un servidor pidiendo disculpas por una breve situación que ocurrió con la temperatura en la habitación y me enviaron al cuarto unas tapas , gran detalle ! En general todo excelente !

Location

Great Location!

Nice hotel but frosted out windows

The hotel is lovely - the reception and bar and very nicely presented. My room was quite small for the price though - and it also had frosted out windows which made it a bit claustrophobic - it was nice - but I wouldn't have wanted to be staying for a long time without actual daylight. I think the price is a lot for the rooms offered.

Everything was good except that we were promised two queen beds but only got one queen bed and a pullout couch. The couch was not what we paid for. It was also terribly uncomfortable.

Excelente servicio y relación calidad - precio es bastante buena.

Nice experience

Wonderful stay at this hotel. Highly recommend

Long weekend

Good experience overall. Amazing breakfast buffet and.nice hotel foyer. Great location for shopping and quite quick walk or transport into centre / old town. Very slow check-in and check-out process. Not the quietest hotel - noisy self-closing doors on all rooms means noise of slamming doors starts early and goes on a long time.

Melia-Brand Did Not Impress Us

This was our 3rd Melia-branded hotel on our 16 day tour of Portugal & Spain and the beds were all hard as stone and felt extremely cheap! The hotels were selected by our tour company, but we would never stay at a Melia-branded hotel on our own because of the rock hard beds. This hotel was very dysfunctional in its layout with the bar at the front door and the front desk off to the side with elevators hidden in a narrow hallway. Even the room floors were dysfunctional in their lack of directional signage and odd corridors. The only thing this Melia Hotel had that the other two didn’t was a coffee maker in the room. The A/C was okay but did very little to dehumidify the room, so it always felt like a “damp” cold that made both of us sick after three nights. Even the layout of the breakfast buffet felt very dysfunctional, although they did offer a nice selection of items. They did not have a laundry facility or offer laundry service and when my wife asked about a nearby laundry, they said we had to go to Old Town! Imagine our surprise when we found a small self-serve laundry about 3 blocks from the hotel. It seems to me that they should know what’s on their neighborhood that might help their customers.

Hotel is really nice, and staff was very friendly and helpful. Location is great.

Great place to stay in Madrid.

As a Madrid lover this hotel Suits perfect.

Will book again

Clean, spacious (comprared to other spain/europe size rooms), nice assorted breakfast, modern. The only down side its that is a couple of blocks away from the happening streets in Salamanca sector.

Stayed for 2 nights with my family - 2 kids age 6 and 1 year. Highly recommend staying here. The room was comfortable and clean, with a great crib for our baby. We were in level which came in handy for breakfast as it lasts till 11am and worked well for us as we recovered from jet lag. Safe and clean area around hotel. Ate dinner at the restaurant and it was excellent, Sarai was a wonderful server. We'll stay here again when in Madrid.

Excellent service and comfortable beds and pillows

Todas las áreas comunes muy lindas, recientemente renovadas, sin embargo el arra de cuartos considero que falta.

It was very well located. The service was very good and we had a lovely room.

The rooftop pool and breakfast were great. Convenient location to easily get to destinations in Madrid.

The best breakfast buffet

Very attentive, staff very nice hotel. Great food selection, great area everything clean.

Location and convenient; superb breakfast!

The hotel is close to the US embassy and both bus and metro stations are within walking distance. The rooms are modern and with comfortable beds. The breakfast buffet is excellent and with many choices for food and drinks. The staff are very nice and helpful. I stayed here for 5 nights and highly recommend the hotel.

Very good

Convenient and well located hotel with friendly staff and a very good breakfast.

Great location, friendly staff, wonderful breakfast

We got a triple room (for my mom, my sister, and I) and we had ample room for all of us. The breakfast buffet has lots of options. The lobby and restaurant areas are quite pleasing. The hotel is located in Salamanca which is a very nice, upscale, more residential neighborhood which we liked a lot (felt less crowded and touristy). It is not walking distance to the city center, but a 10 min taxi ride away. It does have places to eat and shop close by. The room was very silent which is something I always look for.

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Bed lumpy, ac couldn’t cool the room (cooler outside) fridge couldn’t keep drinks cold, breakfast breads, pastries, churros seemed old and hardened. Tv had NO English channels or option to cast ( all other hotels in our stay in Spain had it!

Nice lobby and breakfast set-up. However, the room was pretty basic and the bed was uncomfortable.

Everything was super great, including staff and site and location except for the fact that when we arrived (w 2 children), room stankkk of cigarettes. Which was very unfortunate, everything else fine!

The breakfast is amazing!! Super location.

Excelente ubicación buen servicio. El nivel level excelente servicio y terraza

Excelent staff, location and services.

Excellent service!

Everything in great, looks new condition. Great breakfast.

Great and well located hotel

Really nice non- touristy location in the Salamanca neighborhood.

Good size room, breakfast buffet was amazing so much choice and beautiful food. Shower was a little weak and took ages to get warm higher power when cold weaker when warm. Good big towels. Fridge cubboard door fell off but that was just one of those things. Would stay again.

Location.

Perfect

Overall this hotel was disappointing and overrated . Maybe we had high expectations. The rooms were average, breakfast average. We ordered lunch and were told restaurant was closed, we had to eat in the lobby area. Our food was terrible, food was cold and fries were soggy and oily, when we expressed to server he did not care at all. Also mentioned at check out, agent did not care either. Roof top? With no service for drinks… 👎 Pool closed We travel to Madrid often but not returning to this overrated hotel.

Everything you need. Good location. Good room, bathroom, bed and pillows

Breakfast and cleaness

LOVE this hotel

I love this hotel. Great staff, walking distance (30 mins) to Prado and Retiro. Great restaurants nearby. We had the level junior suite and it was amazing - we were jetlagged, so food until 11 pm was perfect. Great wines, beer and cava. Super lovely hotel. I will stay again in Madrid. Top notch.

Nice clean hotel with a good functional gym. I enjoyed the buffet daily with my son. The staff was helpful with the covid test option in our room enabling us to return home seamlessly. It’s also the best shopping area in Madrid.

Great hotel and perfect location

Great hotel

La amabilidad en especial del personal del louge ejecutivo. Lo malo, bandejas de comida en el pasillo por largas horas.

Hola Buenaa. Yo vengo desde Bogota, Colombia y me ha encantado el servicio de Meliá! Muy amables, y nos recibieron como en casa.

Likes: In the center, near law firms and banks. Dislike: Loud talking by the superior with its employees at the breakfast entry desk, during 40 minutes at least. No business center for proper printing, and no printer shop nearby.

Unforgettable

Nice clean spacious

We love to stay at this hotel. Always clean, property is in good condution, good location, and the staff is always friendly and eager to help.