Mandarin Oriental, Paris

9.0

Wonderful

186 Guest reviews

9.0

Wonderful

186 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.2/10

Comfort9.2/10

Condition9.0/10

location9.8/10

Neighborhood9.2/10

Amenities8.2/10

Great family stay

Excellent stay. Fabulous service and accommodation.

Overpriced for the quality of the service, atmosphere, and decoration. It's certainly not a five-star hotel. The breakfast buffet was poor, the service was long, and we had some issues with the food.

Overpriced for what is supposed to be a five-star hotel. Poor breakfast, slow service. Rooms are not five-star level.

Nice but not worth the price

Hotel was nice, but the rooms are very outdated and the prices are far too expensive for the type of accommodations. Hotel de Crillion was similarly priced and was very good value in comparison to the Mandarin in Paris. I’ve stayed at many Mandarin Orientals around the world but I would avoid this one unless they reduced their prices or underwent a makeover of the rooms.

Exceptional stay at Mandarin Oriental. A highly elevated experience. Amazing customer service and attention to detail. Will absolutely be staying here again.

Wonderful hotel

Perfect hotel. Special thanks to Louise for giving me a tour of the hotel upon check in and following up on how our stay was.

Excellent location and concierge magnificent

Food and rooms were excellent. Housekeeping needs improvement with service and anticipation of the needs. concierge superior in conparison with other hotel in paris since i stayed in 2 hotel during my 11 days staying in Paris

Service Was Excellent The staff was extremely courteous The room had everything tha was needed and more. What a great Hotel.

Perfect location. Attentive staff.

A Perfect Place in Paris

The Mandarin Oriental exceeded expectations. Check-in was friendly and easy, and the room was incredibly comfortable!

Paris

Great service

Hi

Good visit

Property was amazing. True 5star experience. Words cannot describe the level of service Regis hotel provides from the moment you are greeted to the moment you leave. Special mention to Adrian our Conceriege and all of the other staff. Truly a wonderful experience! We cannot wait to return!

Perfect hotel ! Perfect location ! 5 stars !!!

An amazing hotel in Paris

The whole experience was amazing! From the service to cleanliness and the attention to small details is out of this world.

The location is wonderful; and the hotel and hotel rooms are beautiful; but what makes the entire experience is the staff. They were tremendous. The steamer (no iron) in my room wasn't functional, so the staff sent someone up with a steamer to steam all my shirts. The only downside is, there was a protest in Paris (as there usually is); and nobody alerted us that the taxi the hotel scheduled, at our request, could no longer arrive to pick us up. It would have been nice if the hotel had a vehicle they could have used to get us to our destination.

Its M.O.!

This 4 nights stay is better than my previous one in June. We let the Conierge know early the restaurants we would like to dine and they managed to book for us and were duly reconfirmed. So no hustle on the dining venues!!! Also, good selection in English newspapers too! We were well updated on the world news even when we were away from home. Would definitely go back.

This used to be spectacular meticulous property but it has gone downhill. The lobby smelled like sewage one night we asked for a garbage can for a room several times but have never showed up lots of little things make this not a five star property anymore

Its The best in Paris, location, restaurant, Bar, concierge

Location excellent, very helpful and attentive staff. Concierge was great.

Excellent service

It was an excellent stay. Service was MO standard and we were very satisfied. Room was clean and staff were all very professional.

The service was impeccable - the room very clean and staff was just awesome and helpful every step of the way.

Excellent location, close enough for waking to every where, very attentive staff, definitively recommend, for sure will be back!!! Love Paris!!!!!

Towels were dirty didn’t look exceptionally clean.

I like the services and the staff with courtesy. Nice environment.

Excellent experience ! Excellent food! Excellent service!

Exceptional service 100 percent of the time. I’ve never stayed in a more elegant and classy hotel. I hope to have the opportunity to return!

Relaxing weekend in Paris

From start to finish, this was an excellent stay. The staff were personable and attentive in a genuine manner, and helpfully gave me recommendations and even made a reservation on my behalf. The area is ideal for sightseeing, right in the heart of Paris, and a friend who drove in to see me from Belgium could valet his car for the day for only 15 Euros, which is an insane deal! The room was also super comfortable, and the included breakfast had the option of dining within the room, which felt very decadent. I couldn't get enough of the Diptyque bath products!

Nice but not elite

At least not for the room you will get on Expedia. They have a lot of rooms facing each other over a tiny courtyard. They are dark and have little privacy unless you close the curtains. I found the room a bit oppressive and small after awhile and, while the staff was all first rate, I couldn’t get over the fact that I just did not love the room. The location is excellent. The spa is great. But if they are going to charge Four Seasons and Ritz prices.....than the room needs to live up to those lofty expectations.

Nice hotel with convenient location

Staff are very warm and friendly. Hotel is very nice and high quality.

Excellent hotel - good location;

Excellent hotel Very good environment; good food. - fusion Nice staff. I'll come back soon!!!

Wonderful

The hotel was wonderful, the room was beautiful & the staff were fabulous! Concierge was great they made dinner reservations & recommendations for the best views. They suggested a guide for the Louvre and booked one for us. Overall it was one of our best city vacations we have been on.

Best location ever!

Friendly staff, best location possible. Great restaurant, room is good but starting to get outdated. Surprisingly kid friendly. I would return in a heartbeat.

Not worth the money. Terrible spa.

Not worth the price. Terrible spa.

Optimal comfort in every aspect

Every detail of this hotel exceeded my expectations (despite knowing the price!). The tiniest details are considered for every guest. The staff is friendly and professional. Yes the service in the lounge is a bit slow but it is Paris, so I would call it Parisian rather than slow. Among the top hotels in which I have ever stayed!

wonderful

It was Amazing

Perfect!!

I choose to be a repeat customer of this hotel each time I visit Paris because my stay is always perfect. Great location, exceptional service, clean and modern rooms and everything you would expect from the Mandarin icon. Housekeeping, please remember to put a bottle of water by my bed each time you turn down in the evening. Other than that, I'm a fan! ....as the saying goes...

good hotel for tourists

The hotel is located at central of the city,easy to the hot points.The staff is very professional and warm,room is good.

The best expirience ever!

Location perfect, concierge excellent, overall A+. For sure I'll repeat the experience in the Hotel

Amazing hotel--great location & wonderful staff

We stayed here for a long weekend. From the moment we entered the hotel until we checked out the hotel staff treated us like we were part of their family. Great recommendations for what we should see and eat and excellent recommendations for unique shops and good value. Our room was spotless. The bed was super comfortable and the shower was amazing. We can't wait to go back.

Review of world traveller

A great parissienne 5 star hotel.worth the exorbitant charges.

Nice Hotel

This is a nice hotel, however, it did not live up to the standard we've found in other 5 star hotels. We had a suite and a connecting room; and while the staff were polite, they were not efficient or very service-oriented. An example of this is that we had to wait for about 40 minutes for the room to be ready. Even then, it was not completely ready because our pre-ordered arrival items were not in the room. We had to call down and request them. The customer service rep asked which newspaper we would like delivered with breakfast. Although we ordered breakfast 3x, we never got our paper. Indeed, with room service they somehow got one or two items wrong each time. We didn't complain. We didn't have time to wait for them to fix small problems, but it was annoying. Once, we asked the concierge to order a van for our 4 person group. He told us that we didn't need a 4 person taxi and ordered a regular taxi, although one person has claustrophobia, which is why we wanted a van. Most of the problems seemed related to communication between staff members. Other than that, the staff we encountered were polite. The room was nice.

Great location, lovely common areas, rooms just ok

Super attentive hotel staff, terrific. Service and management get six stars. The Room was large but odd in terms of its layout and finishes. The Mandarin room is enough to have an entry with a second door for privacy rather than having it open right into the room, which I detest. The odd wooden wall of cabinet housing electrical equipment was out of place including the black and yellow "danger" sticker. This hotel could be near perfect,. I think perhaps a redo in a few years with a more sympathetic local design firm could make it a great "east meets west" blend without making the client feel like they are waking up in Beijing. The Armani Hotel in Dubai and most of the rooms at the Greenwich in New York now have entries and second doors so guests don't have to hear the noise in the hallway and also feel a sense of privacy. A must now for all rooms I book.

Not worth it at all!

I forgot my clothes when I checked out. They were forgot in the first floor closet of my room and hanging on the hangers nicely. And then here are the problems:
1, the hotel didn't try to contact me for the clothes I forgot at all. Even after I called the hotel they couldn't find it until I told them I was sure my clothes were left there. And then they did a further investigation to find them.
2, After clothes were find, they asked my credit card and authority of charging my card for shipment with the details of shipment. We seemed to have an agreement, but then they didn’t do anything. I even called them, and they told me they were very busy and would get me back after. But I got nothing.
3, After back home, I sent them an other email. The hotel told me someone would contact me soon. But again nothing happened in two weeks until I sent them another email.
4, Finally, I got their attentions! My clothes were about to send. I gave them my address details via email. But when I got my package, I found out the postcode was wrong! And it's not my post code at all. So I had to correct it to get my package.
5, the fee of the shipment, I didn’t get the receipt they said they sent. Moreover, they didn't charge the card that I authorized them to charge but charged the card in file. Even before they charged my card, they didn’t disclose the price to me, and I had to ask about it. All these made me feel very uncomfortable. Even now, I sent email to ask about the receipt, no one responses

Paris Mandarin

Total perfection. It's not free, but this is a perfect home: quiet, comfy, great bathroom. Pool, courtyard restaurant is a haven. The only thing missing is a view, but you get that walking around the Citie. The staff, esp concierge rocks it. I've stayed at MO in Manhattan & San Francisco. They have the same comfy vibe, but are physically quite different.

Very nice hotel!

Very convenient location, wonderful services! Everyday fresh flowers and fruits to our room made our stay more pleasant! Hotel is beautiful and facility is excellent! Everybody is very friendly and helpful. Highly recommend!!

Outstanding!!!!

From the moment we arrived, we felt cared for. We will definitely return.

very good location

Just excellent. The hotel staff is really friendly and helpful. The location is amazing just next to the shops and few minutes to everywhere.

fantastic service, great location

fantastic service, great location

everything was perfect!!

their service are amazing!

everything is good!

it was my second time to spend my time to experience with MO, Fantastic!!

Excellent in every detail

The staff and service was first class. The location and rooms. Not to forget the services and complimentary surprises we found in the room. Highly recommended

Uma boa opção , bem localizado .

Amazing stay, my favorite hotel in Paris

The best hotel in Paris. Wonderful staff and excellent service

Ruim

Esperávamos algo digno da bandeira Mandarin, contudo não foi tudo isso. O serviço de concierge foi ruim, muito pouco resolutivo e sem qualquer presteza. No nosso check out o front desk errou o uso do cartão e debitou o valor mais a caução. Muito ruim. O hotel tem uma infra muito boa, mas o staff ficou a desejar.

최고의 호텔

위치는 아주 최고 이고, 직원들도 아주 친절합니다. 작은 요청 사항도 바로 잘 처리해 줍니다.

pas à la hauteur d’un palace

globalement nous avons passé un bon séjour mais nous avons été surpris par plusieurs points qui ne sont pas à la hauteur d’un palace, parisien qui plus est. pour commencer personne ne nous a accompagné à notre chambre. On nous a juste expliquer comment s’y rendre. la chambre était glacée car la climatisation était mise très froide et même coupée nous avons eu froid tout le séjour. Le réglage des luminaires dans la chambre n’est pas très facile à maîtriser, par exemple pour allumer la salle de bain il faut le faire dans l’entrée ou à côté du lit ! concernant le dîner au camélia, le personnel est sympathique et plein de bonne volonté mais manque de classe pour un hôtel de ce standing. Les murs des couloirs sont pleins de coups et de rayures ce qui donne un aspect pas très propre et négligé. L’insonorisation n’est pas bonne on entend les clients dans les couloirs comme s’ils étaient dans la chambre. bref un peu déçu de cet endroit que j’imaginais bien mieux en comparaison d’autres hôtels de même gamme.

Mitigé

Très bel hôtel avec de jolies prestations. Toutefois pour un hôtel étant en catégorie Palace, on est en droit d'attendre plus pour le prix payé. Réservation d'une suite deluxe qui n'avait rien d'exceptionnel.

Great location, very comfortable

MARAVILHOSA

Top class!

Very nice stay!

Une parenthèse enchantée au milieu de paris

Sublime

Séjour vraiment très agréable et au delà de nos attentes. Pleins de petites attentions, calme et central je reviendrais sans hésiter. Mentions spéciales pour le petite déjeuner exceptionnel et le personnel très attentif et souriant.

Parfait

Nous avons séjourné au MO pour le week-end de la saint Valentin. Accueil parfait, chambre magnifique, repas du chef Thierry Marx incroyable et une mention particulière pour les thérapeutes du spa qui reflètent définitivement la qualité de MO.

とても快適に過ごせたのでまた次回も宿泊したいと思っています。とにかくスタッフの対応が最高に良かったです。

Alles was prima naar wens alleen het internet was af en toe vervelend

マンダリンは大好きなホテルですが、パリは期待が大きすぎたせいか、考えていたより…という感じ。 見た目は綺麗でお部屋も広かったが、日本や台湾、香港に比べ、丁寧ではない。聞いたことには心良く対応してくれて助かったが、他は特に。次回のパリは他のホテルにと言う印象。残念です。

OTTIMA QUALITA' DEL SERVIZIO , MOLTO ATTENTO E DDISPONIBILE, SIA QUELLO IN LINGUA ITALIANA CHE IN LINGIA INGLESE, IN SPECIAL MODO ELEONORA ALLA RECEPTION, GAETANO AL BAR E RAJNATH AL RISTORANTE

Comfortable stay

The staff, room, hotel, everything was comfortable and had a good stay. This is a hotel I would like to stay in when I go to Paris again.

Good but far from perfect

It was good but service was somewhat lacking compared to other Mandarin Orientals I have stayed at. Can not compare to their Barcelona branch for example. Restaurant was really a disappointment, the server Juliana served and charged for a Roderer Champange when my partner actually ordered a Chablis. 42€ per glass. We didn’t say anything because the whole service experience was just that poor. No attention at the table at all. We were thinking/hoping it was her first day at the job and wanted to give her some slack.. Same goes for breakfast, many mistakes and missed items, you get hard boiled eggs instead of poached on your Benedicte, never seen that before.. but atleast roomservice staff was very attentive and fixed the issues quickly and apologetic about the mistakes. (Missed the pot of tea for exempel) Wanted a treatment booked and tried with Concierge but they were unable to help “because the people they work with was closed” for costumers- would be nice to branch out and make costumer happy rather then being stuck with only those hotel works with and makes money from sending hotel guests to..

Meilleur hôtel

We stayed this hotel for 3 days. We were able to spend comfortably thanks to staff of hotel. I want to stay here.

羅浮宮附近五星洒店首選

五星級級服務，羅浮宮，地點好

ロケーションが良い分、眺望はない