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20 Apr 2025
Sunday
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21 Apr 2025
Monday
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2 Adults - 0 Child
1 room

Maldron Hotel Manchester City Centre

Charles Street, Manchester, United Kingdom. See map

From  US$145.79

Price per night, 1 room

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Free WiFi
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities
Elevator
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2 room types | 6 room deals available

Deluxe Double Room (Full Double Bed) (Bed Type Is Subject To Availability)

Bed type not guaranteed

  • Air Conditioning
  • Desk
  • Hairdryer
  • Ironing Facilities
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Refundability
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Best price

No meals included

Non-smoking

Bed Type Not Guaranteed

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Partially refundable


US$145.79
Cryptocurrency accepted

Price per night, 1 room

Taxes and Fees

No meals included

Non-smoking

Bed Type Not Guaranteed

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Cancellation Policy
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Free cancellation until 18 April 2025 22:00 (GMT+00:00).


US$162.66
Cryptocurrency accepted

Price per night, 1 room

Taxes and Fees

Breakfast Included

Bed Type Not Guaranteed

Non-smoking

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Free cancellation until 18 April 2025 22:00 (GMT+00:00).


US$204.82
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Price per night, 1 room

Taxes and Fees

Executive Double Room (Full Double Bed)

  • Air Conditioning
  • Bathrobe
  • Coffee
  • Desk
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Room choice
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Your choices
Refundability
Price

No meals included

Non-smoking

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Your price includes:

Voucher Supported

Approx. US$3.29 in AVA giveback with FREE Smart membershipinfo
Payment:

Pay with Credit card

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Cancellation Policy
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Partially refundable


US$190.37
Cryptocurrency accepted

Price per night, 1 room

Taxes and Fees

No meals included

Non-smoking

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Your price includes:

Voucher Supported

Approx. US$3.66 in AVA giveback with FREE Smart membershipinfo
Payment:

Pay with Credit card

Pay with Crypto

Cancellation Policy
View all policy options

Free cancellation until 18 April 2025 22:00 (GMT+00:00).


US$212.05
Cryptocurrency accepted

Price per night, 1 room

Taxes and Fees

Breakfast Included

Non-smoking

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Your price includes:

Voucher Supported

Approx. US$4.41 in AVA giveback with FREE Smart membershipinfo
Payment:

Pay with Credit card

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Cancellation Policy
View all policy options

Free cancellation until 18 April 2025 22:00 (GMT+00:00).


US$255.43
Cryptocurrency accepted

Price per night, 1 room

Taxes and Fees

Hotel Description

With a stay at Maldron Hotel Manchester City Centre in Manchester (Manchester City Centre), you'll be within a 5-minute walk of Manchester Palace Theatre and Canal Street. This upscale hotel is 0.3 mi (0.5 km) from University of Manchester and 0.6 mi (1 km) from Piccadilly Gardens. Make yourself at home in one of the 278 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.

Hotel policies

Green Tourism Program

Property confirms they are implementing enhanced cleaning measures

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Cashless transactions are available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 100 per accommodation, per stay
  • A tax is imposed by the city: GBP 1.20 per accommodation, per night

We have included all charges provided to us by the property.

The listed general deposit applies to bookings of 10 guestrooms or more.
You need to know
  • Cashless payment methods are available for all transactions.
Special Instructions
Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts cash
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 8 for children
  • Nearby parking fee: GBP 15.00 per day(66 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Accessible facilities

Other

Elevator

Breakfast available (surcharge)

24-hour front desk

Express check-out

Express check-in

Number of restaurants - 1

Bicycle rentals on site

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Distance from property (ft) - 66

Distance from property (meters) - 20

Lot hours - 24 hours

Wheelchair accessible (may have limitations)

Hotel reviews

8.6
Excellent444 Verified Reviews
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Cleanliness8.8/10
Service8.6/10
Comfort9.0/10
Condition8.8/10
Amenities8.4/10
8/10
Excellent
Hannah, 12 Jan 2025
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Great location and comfortable stay

Good central hotel for everything Manchester has to offer. Staff welcoming. Car park very close by.

10/10
Exceptional
simeon, 12 Jan 2025
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Every staff member very helpfull and polite

2/10
Poor
Laura, 11 Jan 2025
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We requested early check in but didn't pay as it said it would request and hotel get back to us Heard nothing Arrived at 1pm and told to come back at 2 as room not ready. Then when recieving email to check our they had charged my card £30 without my permission Also put us in a room next to train tracks wich was constant noise

10/10
Exceptional
Gemma, 10 Jan 2025
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Great stay, great location, great price

From check-in to check out it was a smooth easy process. Excellent customer service on the front desk on check in. Room clean, well stocked and comfortable.

10/10
Exceptional
Ally, 10 Jan 2025
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Easy check in and check out, convenient location and nice staff

8/10
Excellent
LK, 09 Jan 2025
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Excellent

10/10
Exceptional
ashton lee, 09 Jan 2025
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Stashflystr8

Great hotel very clean nice decor prime location

10/10
Exceptional
Tarek, 07 Jan 2025
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It was great stay. Great hotel!

10/10
Exceptional
Lara, 06 Jan 2025
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It was a nice hotel clean and in a good area and the gave you umbrellas for the days for a reasonable price that was nice

8/10
Excellent
ANTHONY, 06 Jan 2025
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Clean and tidy, speedy check in and out, Peking around the corner

10/10
Exceptional
Inna, 05 Jan 2025
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Great location and excellent dinning options.

10/10
Exceptional
Ally, 05 Jan 2025
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Easy to check in and check out. Very walkable area and convenient with all the stores around. Cleanliness was alright, the only downside was the stain on the bath towel. Room was spacious. Would recommend.

8/10
Excellent
Caroline, 05 Jan 2025
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Good comfortable hotel. Staff are very helpful. Only downside is that the proximity to the train line means you can hear the trains at time.

10/10
Exceptional
Verified traveler, 05 Jan 2025
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One night in Manchester

We are just in Manchester for a night and couldn't be happier with the location as we got to see and do so much! Staff was excellent at front desk with help for parking and answering questions. Later, our room ran out of tissues and they sent someone within 3mins. Comfy beds and modern facilities all around. We will definitely stay again if we are here.

10/10
Exceptional
Dennis, 05 Jan 2025
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It was very nice

10/10
Exceptional
Christine, 03 Jan 2025
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Maldron Magic!

This is a really lovely hotel with a great breakfast! There is also a bar and cafe downstairs. The room was big enough for us, and the shower was strong and hot! The location was excellent, and we were able to walk to nearly everywhere we wanted to go

6/10
Fair
Amanda, 29 Dec 2024
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It was very average and noisy unfortunately.

10/10
Exceptional
Paul, 29 Dec 2024
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Recommended

Very good location for central Manchester. Clean, modern hotel

10/10
Exceptional
Niko, 28 Dec 2024
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Great hotel really well priced

10/10
Exceptional
Aaron, 28 Dec 2024
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5star

6/10
Fair
Victoria, 23 Dec 2024
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Hotel well located near Manchester City Centre. We paid for an Executive room for 2 x nights which was OK however was very bare bones for the price we paid. There was alot of empty space and could gave been furnished alot better. We used the restaurant once and the food would be described as mediocre at best. Cold soup served which was too thick and frozen salmon with very undercooked brocolli spears.Potatoes appeared to come out of a frozen bag from Iceland or similar. Definitly not worth the £24 they were charging for it.The time it took to get served was also bordering on the unacceptable. Nobody came to take out order so had to go and order from the bar. Breakfast buffet was ok though. Would not choose to stay at this property again unfortunately,

8/10
Excellent
A, 22 Dec 2024
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Great place for a weekend stay!

A conveniently located, really clean and comfortable hotel with really decent sized rooms. I came in for a conference with my partner, and we found the room really nice. My only complaint is that the bar area is the only real area to hang out, but they won't allow you to bring food in from outside to eat there. Otherwise, a great little hotel!

8/10
Excellent
Earl, 22 Dec 2024
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Hotel said we could not check in early but did offer to hold bags. Another person in our party came 5 minutes later after we set about walking the aera, used the automated kiosk and was able to check in right away. Once we returned, we also used the automated kiosk and got checked in early then stood in the lobby for over an hour as the only person at the front desk basically ignored a large group of us all waiting to get our luggage back. This person would wait on people just walking in the door and left us standing. On Saturday evening there was a party that took over the dining area and spilled out into the bar/lounge area. The music was horrifically loud, there was severely inadequate staffing, we could not purchase food, they were out of glasses so we could not get drinks, basically the entire point of our group from around the world all booking at this hotel was the close proximity to our event, the lounge and restaurant for gathering before and after. Saturday is always our big gathering night, and this was an epic failure. Breakfast buffet was always very good, plenty of offerings and nothing allowed to run out. The bar/restaurant on any night other than the Saturday night was great, the service was acceptable. The location of the hotel is within walking distance of anything anyone could need from food offerings to some night life and even an Asda Express directly across the street and a Greggs across the other street so what else does one need?

8/10
Excellent
Niall, 22 Dec 2024
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Comfortable Hotel clise to city centre

Comfortable, clean hotel within walking distance of the city centre. Staff were friendly and breakfast was good. Room a little smaller than the pictures butvwas comfortable and everything worked as it should. Would definitely recommend for a short stay in Manchester.

10/10
Exceptional
Ameet, 22 Dec 2024
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Nice rooms and the the staff are really good and helpful

10/10
Exceptional
Ryan, 18 Dec 2024
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Great hotel which offered everything you could need in a hotel room - conveniently located a short walk from the train stations. Also walkable into the centre and lots of bars and restaurants on your doorstep. However the hotel is very quiet and I slept really well in a comfortable bed. Highly recommend

8/10
Excellent
Verified traveler, 17 Dec 2024
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Great hotel restaurant and service. Rooms were nice enough. I found the pillows uncomfortable but that might be a me problem.

10/10
Exceptional
PR, 17 Dec 2024
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Friendly staff

Staff were extremely helpful and friendly. Hotel bright and clean and nice decor, including our large room. Delicious breakfast and good choice of didhes.

10/10
Exceptional
Alejandra, 17 Dec 2024
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Staff was friendly and ready to help answer any question we had.

10/10
Exceptional
Thomas, 15 Dec 2024
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Fantastic Hotel!

Fantastic hotel, close to the city centre, and just off Oxford Road. Friendly and helpful staff. Very clean and modern hotel. Super comfy super king bed, bonus of a coffee pod machinemd a shower with standard and rainfall heads. The restaurant was lovely - busy at breakfast, but no shortage of food (which was delicious). Highly recommend, and will definitely stay here again.

10/10
Exceptional
Caroline, 15 Dec 2024
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Great stay. Wonderful central location. Staff very friendly and helpful

8/10
Excellent
neil, 09 Dec 2024
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All good.

8/10
Excellent
Lisa, 08 Dec 2024
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Staff are a credit to the hotel

Really great service from all staff. Unfortunately one of our evenings in the hotel bar/ restaurant had a private function which impacted on all the otge hotel guests as tables nit vkeared, ran out of glasses, long waits fir service etc. Clearly neede more staff than what were allicated on duty

10/10
Exceptional
Michelle, 08 Dec 2024
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Wicked weekend!

Lovely hotel, friendly staff delicious breakfast and a great location for the theatre and station, would definitely stay again.

10/10
Exceptional
Sarah, 05 Dec 2024
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Would stay again!

Great location, close to Piccadilly station. Room was clean and well equipped, checkin was fast as it was automated - would stay again

10/10
Exceptional
Joshua, 04 Dec 2024
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Fantastic place to stay for a weekend getaway or city break highly recommend

10/10
Exceptional
Leon, 03 Dec 2024
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Excellent Stay.

Another excellent stay at the Maldron Hotel. Warmly received by reception who promptly booked us in. The room was clean as was the en suite. Breakfasts were superb as usual. Thank you staff of The Maldron Hotel we look forward to staying with you again.

10/10
Exceptional
Ejra, 03 Dec 2024
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Nice hotel

10/10
Exceptional
R D, 03 Dec 2024
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Perfect room and location for an event at the University. And wonderful staff who sorted out sending on the games console i left behind accidentally!

8/10
Excellent
Verified traveler, 02 Dec 2024
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Nice one!

My son and I had a lovely stay at the Maldron. I really cant fault it.

10/10
Exceptional
Sarah, 01 Dec 2024
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Thanks for a great stay

Very welcoming and accommodating us leaving our luggage both before check in and after. Very friendly night bar staff. Room was excellent beds super comfy. Will stay again

10/10
Exceptional
tobias, 28 Nov 2024
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Value for money

Nice hotel

10/10
Exceptional
Mona, 27 Nov 2024
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This hotel was near everything and was super clean.

8/10
Excellent
Fiona, 25 Nov 2024
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Christmas market trip

Great hotel in excellent place for city centre and public transport. Lovely rooms

10/10
Exceptional
James, 24 Nov 2024
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The welcoming staff make all the difference. Just wish Maldron would make those self-check in till optional, as would much prefer to deal with your lovely people.

10/10
Exceptional
Laura, 23 Nov 2024
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Quick and easy self check-in using a machine in the foyer. Discounted parking just around the corner in a Europark (although we did see someone reporting a smashed window the following morning so park at your own risk). The room was spacious, comfortable and well appointed. Would return.

10/10
Exceptional
Christopher, 23 Nov 2024
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A very pleasant experience staying at this hotel. Once we entered we were greeted by some very friendly Staff who helped us check in. The room itself was lovely too. Plenty of pillows, towels and a lovely selection of teas and coffee. The room was clean and to a good standard. We enjoyed our visit and would happily come back.

6/10
Fair
Jacqueline, 22 Nov 2024
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The room upgrade was terrible, like half the furniture was missing. The tv had no channels that worked

8/10
Excellent
Ka, 22 Nov 2024
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Next to the rail station. Not for light sleeper if you have the end of the hall room like we did. The hotel was clean and new.

8/10
Excellent
Caroline, 18 Nov 2024
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Stayed for one night in a standard room. Large hotel with everything you need for a night or two. Staff were friendly. Easy to get to from the train station and easy to get into central Manchester. Would stay again.

6/10
Fair
Clive, 17 Nov 2024
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Clean hotel poor quality breakfast

Good size room and good shower however breakfast could have had more choice and breakfast items overcooked and dry

10/10
Exceptional
Nneamaka, 15 Nov 2024
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It was an amazing experience at Maldron. Central to everywhere I needed to go to. Very close to Oxford road train station, bus stop and shopping areas. Food was great as well

10/10
Exceptional
Erin, 12 Nov 2024
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class weekend away and so central

10/10
Exceptional
Adrian, 11 Nov 2024
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Nice place to stay

6/10
Fair
Kai, 09 Nov 2024
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A little basic but good and clean - great central location

10/10
Exceptional
Lorna, 09 Nov 2024
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Excellent stay at Maldron, very comfortable and clean hotel with helpful staff

10/10
Exceptional
Danielle, 09 Nov 2024
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Excellent location to University. Wonderful room upgrade, so spacious. Worked all day from delightful coffee shop/restaurant- selection was fantastic with gorgeous coffee and excellent service.

10/10
Exceptional
Michael, 08 Nov 2024
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Perfect

Stayed here on a business trip. Excellent hotel and staff are very friendly.

10/10
Exceptional
Ming, 07 Nov 2024
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Walking distance to everywhere in the city.

10/10
Exceptional
maria, 05 Nov 2024
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very nice staff who couldn't do enough for you. The beds are very comfortable, everything clean and a good selection of tea, coffee, biscuits and even a bottle of water each in the room. Breakfast was super with the best selection of hot and cold food I have had in many hotels. The location is great for transport ( Oxford Rd station is just a short walk away) and the theatre.

10/10
Exceptional
Richard, 04 Nov 2024
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Great place

10/10
Exceptional
Tracey, 04 Nov 2024
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Staff very friendly. Breakfast was lovely. Hotel was excellent, bathroom was a decent size. The hotel is 10 minute walk from Manchester Piccadilly train station and 15 minute walk from the Arndale shopping centre. Will definitely return.

10/10
Exceptional
Bagona, 04 Nov 2024
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Missed the parking lot so had to do nearly a whole lap of the city to get back. Otherwise parking is convenient to the hotel. Very central to many restaurants and bars. And great view of the city from our room which was very large. Would stay again as the traffic to get to the city was not a problem.

10/10
Exceptional
Monica, 02 Nov 2024
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Manchester show time

Good central position easy to access centre and shows and restaurants. Service was good and hotel was clean and tidy. Good breakfast with lots of choice

2/10
Poor
Nilesh, 01 Nov 2024
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If I could give zero stars, I would. My recent stay at the Maldron Hotel in Manchester was an experience I’d rather forget. Firstly, I arrived to find bodily hair in the sink—a surefire sign that cleanliness isn’t a top priority here. Then, multiple parcels I’d been expecting arrived at the hotel, but nobody notified me, and I had to hunt them down myself. Check-in was a nightmare. The queue stretched out endlessly, and staff seemed completely overwhelmed. When I asked to borrow a pair of scissors, I was told they couldn’t give them out for “health and safety” reasons. Basic amenities? Not here. No shower gel in the bathroom, no fridge in the room, and the water was scalding hot with no way to adjust it comfortably. For the price, you’d be much better off staying at the Voco just down the road. Never again.

2/10
Poor
Nilesh, 01 Nov 2024
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If I could give zero stars, I would. My recent stay at the Maldron Hotel in Manchester was an experience I’d rather forget. Firstly, I arrived to find bodily hair in the sink—a surefire sign that cleanliness isn’t a top priority here. Then, multiple parcels I’d been expecting arrived at the hotel, but nobody notified me, and I had to hunt them down myself. Check-in was a nightmare. The queue stretched out endlessly, and staff seemed completely overwhelmed. When I asked to borrow a pair of scissors, I was told they couldn’t give them out for “health and safety” reasons. Basic amenities? Not here. No shower gel in the bathroom, no fridge in the room, and the water was scalding hot with no way to adjust it comfortably. For the price, you’d be much better off staying at the Voco just down the road. Never again.

10/10
Exceptional
Sarah, 01 Nov 2024
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Brilliant, will stay again.

10/10
Exceptional
Caroline, 01 Nov 2024
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Staff very helpful, check in was a breeze. Great location.

10/10
Exceptional
James, 29 Oct 2024
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Friendly staff, who always go above and beyond

10/10
Exceptional
Carol, 27 Oct 2024
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Great location

10/10
Exceptional
james, 25 Oct 2024
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Great all around cant say anything negative really enjoyed it will book again

10/10
Exceptional
Sam, 20 Oct 2024
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A great hotel, only let down slightly by it's out of the way location and it can be slightly noisy from outside traffic, depending on your room.

8/10
Excellent
Tracy, 20 Oct 2024
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Good location, basic, customer service not great

The room was clean but basic. We stayed on 3rd view and no real view as window was partially covered with metal screen making the room dark. Reception staff not enough of. Had to use pads in reception to check in as it too over 10 minutes and 1 member of staff still serving same customer and 2 couples in front of me. Couldn’t get coffee at breakfast as only 1 machine working and each time I went up - 3 separate times staff were looking at it as it had stopped working. The second one was completely turned off. No personal service in rooms or at breakfast. Good location but wouldn’t stay here again as I like those little touches from staff/hotel that makes you want to come back.

6/10
Fair
Verified traveler, 20 Oct 2024
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Disappointing

Nice hotel, noisy room, unable to shut window properly, next to busy road, breakfast nice but coffee machines not working. Check in process a faff if paying cash

8/10
Excellent
Tracy, 20 Oct 2024
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Friendly staff, well located hotel

10/10
Exceptional
Jac, 18 Oct 2024
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Great views, hardly want to leave the room. Great breakfast choices.

10/10
Exceptional
Jessica, 15 Oct 2024
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I loved staying here, very clean room and helpful staff members. Will book here again

10/10
Exceptional
Amanda, 13 Oct 2024
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A lovely stay at the city centre Maldron Hotel. The rooms were immaculate. The staff were so friendly. Just a few minutes walk from the theatre. I will definitely be staying here again.

6/10
Fair
Anna Maria, 10 Oct 2024
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All in all a good stay but paid extra for a vitality breakfast which was very different from what was advertised £13.50 for horrendous scrambled egg, burnt sausage, toast that cooked one side and an omelette (kindly offered to compensate for awful eggs) didn’t arrive before I had to run for train. Disappointed.

10/10
Exceptional
Natasha, 10 Oct 2024
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Fabulous central hotel. Excellent service. Room modern and comfortable and immaculately clean. Great find - will return.

10/10
Exceptional
Lisa, 09 Oct 2024
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Really comfortable room with great facilities, iron, hairdryer, tea and coffee and a Tv you can cast to which was a nice surprise and appreciated as my son and I chilled for an early bedtime. Beds are super comfy and despite overlooking the train station it’s super quiet when the window is closed. Would most definitely book again. We had one night so we could explore the next day and be in the right area for the theatre the next day.

10/10
Exceptional
James, 08 Oct 2024
expedia-logo-v2.pngTraveller

Staff amazing and super friendly

8/10
Excellent
Iris, 06 Oct 2024
expedia-logo-v2.pngTraveller

I enjoyed this hotel, but it was difficult to sleep because the noisy train. If you do stay, I recommend informing them that you would like to stay on the side away from the train. The area around the hotel is close to the city centre, but most hotels are in this city. The amenities were nice and the hotel breakfast was okay. One irksome experience with the staff is that they called me and woke me up from a nap (I couldn't sleep the previous night due to train noise and jet lag). They called to check-in on how my stay was going, which was great from a service standpoint, but I wanted to cut the conversation short whereas they wished to prolong the conversation. I think a quick, "is this a good time to ask about how your stay is going?" would have been kind.

10/10
Exceptional
Tracy, 03 Oct 2024
hotel-logo-v2.pngTraveller

Reception stafff very welcoming and friendly The rooms are spotless with comfy beds. Nice powerful shower. Stayed here 4 times now and never had any issues at all.

10/10
Exceptional
Aodhan Pol, 29 Sep 2024
expedia-logo-v2.pngTraveller

Really pleasant stay, very accessible to the city centre for shopping, food and attractions. Staff were all very accommodating.

10/10
Exceptional
Verified traveler, 29 Sep 2024
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Friendly

Friendly, comfortable and clean. Good breakfast

10/10
Exceptional
Jane, 28 Sep 2024
expedia-logo-v2.pngTraveller

Our stay was excellent from start to finish! The staff were friendly and efficient, the hotel clean and well maintained. Breakfast delicious!

10/10
Exceptional
Santino, 26 Sep 2024
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Would highly recommend this property, everything about it was excellent

10/10
Exceptional
Lisa, 26 Sep 2024
expedia-logo-v2.pngTraveller

Close to university

10/10
Exceptional
Ahmet Sevket, 22 Sep 2024
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Great location for studentparents

2/10
Poor
yong, 17 Sep 2024
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the Iron provided by hotel was dirty and stained my shirt. i tried to compliant to reception about it and was told that there is nothing they can do. it ruined my stay/visit

4/10
Poor
Andrew, 17 Sep 2024
hotel-logo-v2.pngTraveller

A mixed bag

A mixed bag - some staff extremely helpful, others dreadful. Paid in advance, arrived early so understandably couldn’t check in. Items in luggage damaged by staff but stated not their responsibility. Gave us the wrong room, eventually got it changed but took forever. Room ok, beds on castors so unstable. Breakfast a shambles, nowhere near enough staff - I felt sorry for those working, completely overwhelmed. Finally, overcharged for my stay. I was promised a refund and a revised bill on checkout. Nothing received-formal complaint raised & disputed via credit card company.

10/10
Exceptional
Emma, 16 Sep 2024
hotel-logo-v2.pngTraveller

Great hotel for city break

Lovely spacious room, very modern and clean and comfy bed

10/10
Exceptional
Sarah, 16 Sep 2024
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Overnight Stay

Great stay, lovely staff. Exactly what I needed.

10/10
Exceptional
Catherine, 16 Sep 2024
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Fantastic staff & food

10/10
Exceptional
Leilani, 14 Sep 2024
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Very good

8/10
Excellent
Andrew, 14 Sep 2024
expedia-logo-v2.pngTraveller

Modern, clean hotel. Check in was a bit chaotic and for a short while, thought my bag had been lost that was placed in the secure storage. Thankfully not n I’ll put the chaotic check in to it being busy. Stayed in room 1209, so quite high up which made it quiet in the evening. All in all, a pleasant stay.

10/10
Exceptional
Emma, 10 Sep 2024
expedia-logo-v2.pngTraveller

Lovely comfortable room with soft comfy beds

10/10
Exceptional
Fiona, 04 Sep 2024
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I gave staff & service 3* only because the bar staff were not aware of how to make certain drinks or didn’t know what certain drinks were. The service was extremely slow & at one point we were waiting 25 minutes for our drinks. That was the only downside. As for everything else we had a great stay here & would defs return.

10/10
Exceptional
JW, 04 Sep 2024
expedia-logo-v2.pngTraveller

Great location for the gay village

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