Lumina at LOSANTOS Tulum
9.4

Exceptional

36 Guest reviews

9.4
Exceptional
36 Verified Reviews
Read all reviews
Cleanliness9.4/10
Comfort9.4/10
Condition9.4/10
Amenities9.2/10

Aldea Zama, Tulum, Mexico, United Mexican States. See map

Swimming Pool
Parking available
Concierge
Laundry
Gym
Entertainment
Non-smoking
Elevator
Concierge services
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Hotel Description

With a stay at Lumina at LOSANTOS Tulum in Tulum (Zama), you'll be a 2-minute drive from Tulum National Park and 9 minutes from Tulum Beach. This apartment is 3.3 mi (5.3 km) from Tulum Mayan Ruins and 11.9 mi (19.1 km) from Xel-Há Park. Make yourself at home in one of the 12 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your pillowtop bed comes with Egyptian cotton sheets. 40-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves. Featured amenities include dry cleaning/laundry services and an elevator. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 4:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • 24-hour pool access
  • Contactless check-in and contactless check-out are available.
Special Instructions
There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Long-term renters welcome
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • Safety features at this property include outdoor lighting
Minimal age
18
Spoken Language

English

Spanish

Amenities

Most Popular

Swimming Pool

Parking available

Concierge

Laundry

Gym

Entertainment

Non-smoking

Other

Elevator

Concierge services

Garden

Tennis on site

Number of outdoor pools - 1

Outdoor tennis courts - 1

Free self parking

Free pool cabanas

24-hour fitness facilities

Books

24-hour pool access

Uncovered parking

Secured parking

Outdoor furniture

Wheelchair accessible – no

Well-lit path to entrance

Hotel reviews

9.4
Exceptional36 Verified Reviews
warning-sign.svg
Cleanliness9.4/10
Comfort9.4/10
Condition9.4/10
Amenities9.2/10
8/10
Excellent
Bibianka Melanie, 30 Mar 2025
expedia-logo-v2.pngTraveller

Me and my two Teenager daughters felt very save and at home at Lumina. The spacious Apartment has everything we needed, the kitchen was well equipped (inclusive. blender for Smoothie making) and the beds are comfortable. We loved the option to eat on the large balcony or the rooftop deck with cool off pool! The property and amenities are beautiful, quiet and never crowded. We used the fully equipped new gym Equipment and pool as well as the Pickel Ball courts. We rented bicycles for the week for easy in and out and the grocery close by had everything we needed inclusive fresh fruits and vegetables. Would definierend recommend and stay there again! Oh and many good sonnig places in both, walkable and driveable distance. A Taxi stand is close by which we used to get to Tulum town Center or further away cenotes.

10/10
Exceptional
Elsie, 03 Mar 2025
expedia-logo-v2.pngTraveller

Literally right behind secrets where the rest of our friends were staying so it's a quick 5 minute walk there. There's a 7 eleven near by as well as easy accessibility to taxi's if needed. There is also dining near by as well that you can walk to. The property is beautiful and in a gated community. There is a pool and gym in very good condition as well. I honestly would stay here again. Felt very safe and at home. The communication from whomever was assisting us could have been a little bit better, but it's not the end of the world. Long story short, we were trying to have our host help us order a pizza since we did not speak Spanish and she wasn't giving us clarity on whether or not she was willing to assist with that. Could have been a cultural barrier. Since she was unclear on if she was willing to help, we ended up going out to take a taxi and get it ourselves. When we left she finally got back to say she would call, but should have been clear about that before we left as I was essentially going back and forth with her for almost 45 minutes on if she could call when she was done wrapping up whatever she was doing and she didn't confirm that for me. But honestly, it really wasn't a big deal and everything else was seamless.

10/10
Exceptional
MARIA PATRICIA, 18 Jan 2025
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Awesome place

8/10
Excellent
Samuel, 17 Dec 2024
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Apartment was wonderful and spacious. It's in a perfect position to access both the beach (if have access to bikes) or the town if you enjoy a 30 minute walk. It's on the edge of Aldea Zama, so perfectly situated in an up and coming area with just a touch of jungle vibe. It's just far enough to feel like you have a slice of isolation whilst still having the conveniences of a nearby 7/11 or various restaurant/cafes. Plus can easily self cater here. The communication and final section of the walking route leave a little to be desired. For communication, access to phone internet is a must for check in as there is no representative to meet you (self-check in) and the particular location is a little confusing if you arrive to Tulum before you receive the instructions (we received ours 2 hours before check in, 2pm vs 4pm check in). Also, we had a slight issue with smells from the drains. Overall, a great location and apartment with access to a lovely looking pool and gym.

10/10
Exceptional
Dan, 30 Nov 2024
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Super stay in Tulum

Room was great. Very spacious apartment in a perfect location. Bed was very big and super comfortable. Washing machine in the apartment was also very handy.

10/10
Exceptional
Lada, 11 Aug 2024
expedia-logo-v2.pngTraveller

Just wow! The apartment was spacious, comfortable, very modern and beautifully decorated. Top notch design! Importantly, it was also quiet, clean and bug free! The view of the jungle from the top bedroom and terrace was amazing! The property is surrounded by the forest, so you wake up to wonderful bird calls. I loved the trail through the woods to the swimming pool, which was so relaxing surrounded by lush greenery. The architecture of the pool is lovely, clean water, and it was never crowded. The concierge was very responsive and we had every comfort we needed. A wonderful vacation!!!

10/10
Exceptional
Analyn, 20 Jul 2024
expedia-logo-v2.pngTraveller

Wonderful place. Clean. Amenities are on point complete with knives, scissors, etc. Just be warned that it gets really hot during the day that the top bedroom also gets too hot. The ceiling is so high and I do not think there’s a barrier between the inside and the outside because you can literally hear everything from outside. There are also no black out curtains in the bedrooms.

10/10
Exceptional
Jason, 09 Jun 2024
expedia-logo-v2.pngTraveller

Beautiful apartment and pool. Very nice design and layout. There were a couple issues that were quickly taken care of by the staff. We really enjoyed our stay. There were several great restaurants close by.

10/10
Exceptional
Rogelio, 03 Jun 2024
expedia-logo-v2.pngTraveller

Stayed with my wife and 2 kids (9yrs and 1yr olds) was located central as you could go to any of the beaches driving everything including cenotes was about 20min drive. Located in town in a secure neighborhood helped when we needed to buy grocery’s (5mins away) will definitely stay here again! Would recommend getting a rental (FYI dont buy the rental company coverage if you have chase sapphire it covers you and Id asume any major credit card that has travel rewards would as well)

8/10
Excellent
Elizabeth, 13 May 2024
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The room,the chairs were very dusty. The master bath room toilet was very smelly and no air refresher. Aside from that it is a good place and we enjoyed our selves.

10/10
Exceptional
danyel, 30 Apr 2024
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This condo was fabulous! It was near everything we wanted to do and see. We felt safe in the quiet and gated community. The layout was perfect and just overall beautifully decorated.

8/10
Excellent
GERALDINE, 29 Apr 2024
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The rooms are big, clean and very spacious. I would stay here again.

10/10
Exceptional
Melanie, 13 Apr 2024
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The apartment and pool area are really great! Exactly like the photos online. Great value for money and perfect for a family stay. The pool was never really busy and often we had it to ourselves. The site is quite new and still being built so you can expect building noise particularly when at the pool. This is difficult to avoid in Tulum as there are new developments everywhere it seems.

10/10
Exceptional
Alejandro, 01 Apr 2024
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The property is beautiful, the area is amazing. Plenty of room in the apartment, 2 rooms, one with a king bed the other with 2 single beds. If you have a car there are 2 spots for 6 apts, so, you may leave your car at 30 meters away from the property, no big deal, inside of the gated comunity. Feels very safe in Zama, it is a growing community that will have everything.

10/10
Exceptional
Allison, 09 Jan 2024
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Beautiful spot and in pristine condition

10/10
Exceptional
Miguel Arturo, 28 Dec 2023
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Beautiful condo, nice and clean. The washer/dryer was a plus! The other buildings are still under construction, however, it did not interfere with our stay. Definitely recommend.

10/10
Exceptional
Anne, 20 Oct 2023
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Family trip to Tulum

My family of 4 stayed here for a week and it was perfect. Plenty of room, beautiful grounds and pool! Would def stay again!

10/10
Exceptional
Jaime, 22 Sep 2023
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Beautiful facility and very clean and spacious

6/10
Fair
Verified traveler, 06 Sep 2023
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Entrance/Exit problems

Security was lacking- one guard was asleep so I just let myself in. Another time they had to call the guard to the desk to allow entrance.

10/10
Exceptional
Aristeo, 24 Jun 2023
expedia-logo-v2.pngTraveller

We stayed in a three bedroom villa. Everything was perfect with the exception of the AC in the upstairs room and one of the rooms downstairs. Climate was muggy so it made for uncomfortable sleeping. I would suggest extra fans. We were out and about most days and could not sit and wait for anyone to come fix it. Had we had some fans around, it would have made the stay absolutely perfect. I would still give this property five stars. It’s beautiful inside and out.

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