Livetulum

8.8

Excellent

681 Guest reviews

8.8

Excellent

681 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service9.0/10

Comfort8.8/10

Condition9.0/10

location8.8/10

Neighborhood8.2/10

Amenities8.6/10

Noisy property because of busy road, adjacent hotel rooftop and night clerk occasionally playing loud videos on his phone (who's upset when you ask him to turn it down). Also busted showerhead taking forever to heat up and spraying the whole bathroom. Would not book again.

This property was very dirty molded curtains dirty pool. Sheets were stained. The staff is lovely and the location is amazing. It's not clean .

LIVETULUM is a wonderful small hotel with a beautifully maintained pool. We loved being in a peaceful safe oasis.

Nice property and would stay here again but thought it had breakfast with it but it doesn’t.

My husband and I started in this hotel for 2 nights and we loved it. The room was spacious and tastefully decorated. This is a clean, charming hotel in the relatively quiet area. It is convenient enough to get anything from a nice cafe for breakfast to rental bike store. Strong WIFI, new AC and hot shower are all helpful.

Great place for reasonable price; Nice pool, walking distance to the center, clean, airy room with kitchen and breakfast nook, good A/C and ceiling fans. Very friendly, welcoming and helpful staff, especially Leo, whose warmth, hospitality and sense of humor made everything feel like home. Love this place! We’ll come back!

be back soon

we enjoyed our stay in Tulum and will be back to Livetulum soon

the hotel does not have working wifi, if you rely on wifi to connect, stream & communicate this is not the place to stay. clearly an in-house connectivity issue, no urgency to fix.. 4 nights, no wifi.

Very friendly staff and convenient to travel to downtown

The swimming pool, the nicely designed rooms

Excellent location close to great restaurants and easy to get on the roads to beach and out of town!

Great price, nice and clean, walkable to most things, and close if using public transportation. The staff were helpful and resourceful.

Best in Tulum

This place is a gem! Beautiful settings and the room is huge. Definitely worth the price. I will go back in a heartbeat!

Lovely hotel with a clean pool. Good location near tour pick ups, restaurants and shops. Far from the beach

Great stay!

Great comfy room for a quick family trip in Tulum. Luis at the front desk (day) was awesome & super helpful. Great stay- took one star off due to not allowing a late checkout: we had a 2hr tour scheduled & would not be back by noon but the front desk guy (not Luis, different one) wouldn’t budge so we canceled your :( Other then that excellent stay!

We loved our stay!!

The hotel is easy to find rooms are clean Except there were so many mosquitoes inside And the AC is not very cold but over all its nice and enjoyed my stay there ans defn would stay again there

I’d stay again!

Great location, off the Main Street so it’s quieter but next to everything in town and only a 15 bike ride to the beach. We rented bikes next door which was convenient. The staff were super nice, the rooms were super clean and comfortable. Nothing else I’d need (other than breakfast, which would have been awesome) but you do have your own kitchen so it works out.

Dirty room, rude front desk attendant. Wouldn’t recommend. Thank goodness we were only staying one night!!!!

Ok for that price

For the price it's ok. Very basic. If you come from the US it's well below the average standard, yet above average US hotels price. I stayed two nights in January. Even then the a/c is not strong enough to cool down even if it is on 24/7. Parking is convenient. Walking distance to many restaurants and shops. Far from the beach.

Clean beautiful rustic property. Very cute room! Comfortable bed and pillows. Short walk from downtown but just far enugh away for a peaceful sleep. Lots of great restaurants and shops nearby. I wouldn't hesitate to stay here again. The wifi wasn't working but we were able to install isim cards for internet connection.

I don’t normally leave negative reviews but this experience was the most frustrating experience I’ve had in quite a while. To start, when we checked in, we were told there was no wifi in the hotel and that there was no air conditioning. This is at odds with what amenities it shows the hotel having on the listing. If we had known that there would be no wifi or AC (in a tropical climate, mind you) we would NOT have booked the room. It was really late when we checked in so we had to wait until the next day. When we approached the concierge about the lack of amenities, he says the wifi is down everywhere in that location (which wasn’t true because we were able to get wifi at a place 1/2 a mile away). When we asked about the AC, he holds up a remote to turn on the unit in our room. What good is that going to do us to get ac if you’re keeping the remote to the ac in the room, behind the desk??? So we had to sleep in sweltering heat for a night because they didn’t want to give us the remote to one wall ac unit that looked incredibly old. The worst part is that, after checking out early, due to the lack of amenities advertised, they did not refund us for the 3 nights we didn’t stay so we ended up having to pay for 4 nights when we only stayed one. Awful customer service on top of it being incredibly loud and the room being outdated. Not worth the money AT ALL. Do not stay here, there are much better options nearby.

The staff here was great. Nice rooms. Clean and eco friendly. Great central location

Excellent room value, centrally located. One block from cheap collectivo rides. Staff super friendly and accommodating. Our room had, kitchen area, balcony. Would absolutely stay again.

They wanted to charge me more because it was four of us even though I had reserved a room for 4

Just perfect

It is a perfect spot. Really!! Beautiful, calm with exceptional stuff. I wish we stayed there longer!

the property is beautiful an clean. Thomas was very helpful and the rest of the staff were too. The property is close to everything you can't go wrong with the location.

Excellent place!!! Staff polite and friendly! Room excellent. Close to everything! Amazing!!

Before arriving to Livetulum I had high expectations based on all the reviews I had read. Arriving there, this hotel did not meet my expectations. The hotel was not well kept. The pool was always dirty. The service at the front desk was not the greatest either. The hotel does have a beautiful setting but it is not well kept.

Property is beautifully maintained and secure. It is a block from the main roads, near 2 supermarkets and a plethora of restaurants and shops. There is a bus station to the beach a block away. Highly recommend and will surely be back.

Not a bad experience.

The property location will catch you off guard because its located on a corner but doesnt seem like a hotel would be there. Its close to everything downtown. Great restaurants shopping , me and my hubby had a lovely time. The room with the swim up was really awesome.Cleaning crew very nice and staff nice and friendly. Although the late night gentleman didnt speak much english we still got what we needed. It gives you a homely vibes feeling that you want to stay a few extra nights.

Livetulum was a block away from the main avenue, but quiet. The place was clean and consisted of one room with a semi-separate space which included a sleeping couch, a small dining area, and a small kitchen. You can cook. They have free water downstairs to fill water bottles. The staff are extremely friendly and the price was great. I'd stay there again anyday.

close to amenities

great location, close to amenities:rental car, supermarket, food, bars, etc

Friendly,great location,very clean.

Great stay, awesome room. Mine was on the first floor (ask for this) and walks directly out to the pool. Great value, highly recommend!

It was close to downtown without being in downtown with all the music and noise. Also it was close to the supermarket to get some items for the condo.

The staff was very helpful and accommodating

Our reservation stated breakfast while the hotel does not offer breakfast. We also got a smaller room than what was advertised.

Great service and beautiful hotel, near everything ! Amazing stay!

Enjoyed my stay at Live-Tulum very much. Leo, at the front desk, was kind and very helpful.

The rooms very comfortable. The restaurants are around the corner. I would stay there again.

This place is so great! The room itself is really beautiful, clean, and a nice balcony to see the pool and surrounding area. The staff is also really nice and accommodating. The pool is so beautiful, clean, and refreshing. I stayed here for a week to work remote. The room has a great table to work from and the wifi was pretty reliable. It dropped out a few times but mostly late at night when I was done working. Only warning is that there is construction next door that probably won’t end for another year and from 10 to 5 there is sometimes constant jack hammering which is very loud especially if you are on conference calls. It’s located right next to the main strip of restaurants so you can easily walk to all of the restaurants. You can also easily rent a bike next door and bike to the beach. I was also traveling solo so safety was important. At 10 PM they close the main entrance so no one can get in without passing the Guard. It was also one block off the main road and well lit at night to walk back alone. Highly recommend this place!

They were always generous and happy to provide their services. 😉👍

Buena localización y muy amables las personas que trabajaban. Si toca un cuarto del primer nivel, van a escuchar todo lo que muevan en el piso de arriba (arrastrar sillas, muebles, etc). Lugar seguro y cama cómoda.

Perfect

Such a cute place. Pool was excellent and it was very clean. Close to restaurants without it being in a loud area. Although there is construction happening right next door I didn’t hear any of it. Water wasn’t too warm in the shower but that’s about all the complaints I have .

Disappointed

this second stay at Livetulum wasn’t great. There’s no longer complimentary breakfast which is ridiculous at the this stage of vaccination. No free bikes to use, mini fridge didn’t work, staff was not friendly, neither were they mean. They were aloof. Disappointed since I very much enjoyed my Jan 2020 stay.

Great location, staff was AMAZING, very clean, quiet and super cute. Can’t wait to go back!!

We loved our stay at LIVE the staff is amazing and so kind. The property is very clean, quiet and super cute. Great location to the city and a bike ride to the beach. The pool comes in very handy after a long day at the beach. We loved our stay so much we extended our trip another 3 days. We can’t wait to come back and will for sure stay at LIVE again.

Just diferent but old hotel with no services, all run down.

Very close to everything but quiet for sleeping

I like the decor and the location to location shops and restaurants.

The staff were very helpful I will tell all my friends about live Tulum

The hotel was nice it gave you the Tulum vibe. Everyone was friendly and helpful. It’s in a great location right near the main streets

It's a nice hotel, rooms are beautiful, great location that is close to everything. Staff is very friendly and helpful! Couldn't ask for more.

Muy buen lugar excelente todo muy limpio y seguro

Worst hotel in Tulum

Horrible is an understatement. There was extreme construction going on at the property with a literal hack hammer going off all day until 6pm making it impossible to sleep, work or enjoy the room

Really pretty room with lots of great shabby chic detail. We had a poolside room which was really lovely especially at night when the pool changes colors. Disappointing was that there is no cafe or even vending machine onsite. The location is quite good, so this wasn’t a big deal. Leo, who was on in the evening, was friendly and helpful.

Es un lindo lugar y acogedor sin duda volvería a llegar este cómodo hotel.

Conveniently located to all good things in Tulum. Good size room. Definitely gives the feel of Mexico

Very very nice hosts.. it was very ckean, spacious nd reasonably priced.

Owner is attentive, place is very neat and organized

The staff was extremely friendly and responsive. The location was very convenient.

Great location. Very clean. Very helpful service. I would highly reccomend

Loved the location, the room was very spacious and love that the rooms have a nice balcony (mine overlooked the pool). Mostly tho, I loved the people. The staff was very warm and welcoming. As a solo traveler and first time traveler to Mexico, I wanted somewhere safe and this hotel answered the call. The bolt the front door at night and someone is present to let you in should you stay out late. It was great and I extended my stay due to the comfort. WiFi was perfecto!

Worst place ever! DO NOT book this place!!!

Looks can be decieving. This property has construction going on right next to their hotel. They take no responsibility for the inconvenience of the horrendous amount of noise and vibration going on at the hotel. They actually completely ignored my request to discount the room for the inconvenience of what felt and sounded like a earthquake was happening from 8:15am to 7pm daily. In the pool you could feel the vibrations going through your body, and it wasn't a good feeling. Even if you leave all day, the noise will still be there when you return because they work until the sun goes down. This is an over-priced, garbage piece of property that I will never recommend to anyone coming to Tulum. This kind of noise level would be illegal in Canada. The construction obviously just started so this place will have issues for atleast a year. See photo below. I wish they allowed videos as I have proof of this but they won't let me send it to them.

Nice with a few inconveniences

We were told breakfast was included, but in fact there is no restaurant or food on site due to covid. There was also no tv due to there had just been a hurricane a week prior to our visit, but they did have good WiFi. There is also work being done next door where a backhoe/jackhammer is breaking up rocks which is a little loud but we ignored it after a while and staff was very apologetic. With all that being said, we very much enjoyed this facility. The staff was great. The guy working at night was very helpful even with the language barrier. They have a pool in a lush garden setting. They are eco friendly and refill the shampoo and body wash which were both amazing. All in all we enjoyed our stay and would definitely stay at Live Tulum again.

Really enjoyed the location of hotel. Close and in walking distance to shops and restaurants. Staff was super friendly. I would recommend Livetulum to friends and family.

Jungle experience with pool, jacuzzi and AC

It was a great stay. Reception people was excellent and good room. Quiet, clean and big.

LiveTulums location is great...its at the crossroads to the beach, cenotes, restaurants, and supermarket...the rooms are clean and staff put an enphasis on sanitary (covid)...and thank you to ezequiel he gave us tips on where to go visit and eat,very friendly..gracias ezequiel!!

Very Cute

Hotel check in/out was easy! Not too much English but very helpful. Loved my room and balcony overlooking the pool. Very close and walkable from everything in town. Stayed just for one night! They have an atm right outside which was very convenient.

Todo estuvo perfecto !! Staff , habitacion, alberca,locacion,gracias !!! Volvere !!!!

Not hot water and not breakfast as advertised.. they put the excuse of covid but I don’t Believe them.

we were unable to arrive and enjoy the property due to the coronavirus, we are able to use our hotel days on a future trip when the world allows, excited to hopefully get down to Tulum and enjoy the accommodations we had originally reserved with this property.

The property was nice overall but lacked amenities and inventory of necessities like ironing boards and bicycles. TV also did not work. As a whole I would book again.

Love the size of the room and the apartment feel with the kitchen. Love the free water and AC. Overall worth the price.

Perfect!

LiveTulum was great! Friendly and helpful staff...their beach club and restaurant recommendations were on point and led us to some of our favorite experiences while in Tulum! The room was clean, spacious, comfortable, and well decorated (we had a first floor swim-up, though we ended up not using the pool, since we were gone during the day when there would have been some sun). Great experience, especially since so reasonably priced. I would definitely return!!

It was a quiet area- great for sleeping. Free use of bicycle with a $50 deposit that is returned to you when you check out. Free breakfast each morning- not a wide selection of food.

The staff at livetulum were very helpful and nice. I appreciated the breakfast they provided every morning and how quiet the property was. The bikes they provided were a great addition to our stay as well. The only negative things I would say about the hotel was the wifi was a little slow and they didn't provide face towels only hand and large bath towels. But other than that I loved everything else about this hotel and would definitely stay again.

The room itself was clean. The pool could use a regular cleaning as it was full of leafs etc. The provided breakfast was nice with friendly service. There was a power outage on the morning of departure so we were unable to use hairdryer, hot water and any electrical related task. Was noisy during the day and over night from time to time.

POOR RUN DOWN HOTEL

Quite a run down hotel in the outskirts of the city. Big rooms, and clean. But it is clear that the images online does not show reality and this entire hotel need a renovation. Although what really really was the worst was: 1. The bikes, these rusty almost-falling-a-part bikes that they advertise they have, first they charge a 50$ deposit each although they are SO BAD. Not a hold, but a charge. Second, we had to change bike 4 times due to it falling apart. My wheel broke in one of the sights and I had to walk in 40 degrees heat with the bike all the way back to the hotel which ruined my day and not even an apology. Also the woman in the reception kept arguing for no reason instead of giving a new bike! 2. The woman in the reception HAS SUCH AN ATTITUDE. I CANNOT BELIEVE YOU PUT HER AS FRONT OF HOUSE! And to top it off when we left and were in such a hurry. We asked if she could call a taxi, she mumble something, look down at her phone, clearly not calling one, and just says, there are no available. We walk out the door and it takes one minute to grab a taxi. WHAT A SERVICE RIGHT! STAY AWAY FROM THIS POOR RUN HOTEL!

Feels like home :)

We had a fantastic stay at livetulum. The staff were friendly, and helpful. No issues with anything. Easy check in, delicious breakfast. We loved the free rental for the bicycles that we used everyday! Will definitely be back to Tulum and booking with LiveTulum for next time. Thank you again!

I loved how close we were to restaurants and the beach wasn’t far at all. Coba ruins is about a 40 minute drive as well as xel ha. Taqi tacos around the corner will have you coming back for more every night. Room was very clean and quiet. Housekeeping couldn’t have been better. Next trip to Tulum I will be back !

Really nice and helpful staff, gave good recommendations for things to do around. Breakfast and bike rental included, so a pretty good deal. Well located and clean. Only downside was the very soft mattress and our terrace door wasn't working properly and wasn't fixed despite multiple reminders.

Beautiful breakfast, lovely room, fantastic staff! Especially Jessie & Wendy!

Loved it!

Loved it, Loved it, Loved it! The pictures make it justice. The room was super clean from the bed to the restroom area... the hotel itself was in a great location between the busy downtown area and on the path to the beach either by bike or car. Three hotel has a lot of charm and the people working there were very helpful. We'll definitely stay here again in the future.

I Love this small Hotel Boutique it was clean and service was great breakfast was more than I was expecting everything was wonderful staff was great thank you see you again soon

Excellent property that had clean rooms, great service, very nice breakfast, and free bikes for rental. Will definitely be back and recommend it.

Highly Recommend

This place was perfect. It is walking distance from the restaurants/nightlife and biking distance from cenotes or the beach. Couldn't have asked for a better location. The hotel was clean, beds were comfortable and the staff was very friendly/helpful. The only negative about the place is their free breakfast. Wasn't really edible in my opinion. Many places to eat near by so wasn't really a problem.

Property is ok. People that worked there were nice and accommodating. There was just too much street noise as it was close to the main streets. Breakfast was good. Overall its ok.

Great breakfast and free bicycles to use. Helpful staff, good location. Quiet but close to everything

It’s so cute and lovely and close to the road that takes you to the beach.

Cars with windows broken on hotel parking. One of the neighbors was fighting and screaming at Night and hotel staff and guard did nothing, even though I let them know.

Loved my stay at LiveTulum. Felt so much like I was staying at an authentic Mexican home. Loved the deco and the details. Rooms were clean and comfortable Staff was very friendly Breakfast was muy delicious Would stay again and recommend

perfect location, cute and clean hotel !!!! strongly recommend.

The condo decor, and design. I like the free breakfast and amenities. I didn't like that the TV in the living room had no sound, the spa tub wasn't as described, and the hotel locks the door at 11PM.

My only dislike is that when the rooms were cleaned, they would take used towels but not replace them.

The property could have been cleaner, also the communication from the reception stuff. There should be some actions against the mosquitoes. The room did not have water in our last day and could not have a shower before departing.

LiveTulum was excellent! The breakfast, the staff, and really just everything was great. They were kind and friendly and helped me enjoy my stay. It’s also really close to everywhere. 10/10 would recommend!

Live Tulum stay

Had an amazing stay at LiveTulum! Beds and sheets were comfy, room was nicely decorated and clean. The in room safe and mini fridge were nice to have. Staff was really friendly, Shout out to Sebastian at the front desk! He speaks excellent English. He called our car rental and straightened out our pick up destination. I’ll just say that he saved us a lot of time so we were very grateful. location was just what we wanted. Right off HWY 307 with an easy walk To all the food, beverage, and shops you could want. Complimentary breakfast was nothing to write home about but I wasn’t expecting much at this price point anyway.