Nice resort

The service and amenities at Kutus Kutus do not match the price. Communication from staff was poor and it seemed as though everyone working there was poorly trained. Multiple problems occurred during our stay. The pool was green for the whole time and we were unable to swim in it. Each day we asked for it to be fixed but no result. We were told there was no other villa to move to because the only free villa also had a green pool. When we asked at checkout for a partial refund because we didn't get the pool that we paid for we were told there were no staff that had the authorisation to process a refund. The room safe was locked on arrival and no one was able to open it. We were told we'd be provided with a replacement safe but that didn't occur. The wooden slats in the shower are rotting and one broke when my friend stood on it. There were stains on all the linens. The outdoor living area does not feel clean and comfortable, it looks like there's mould on the armrests of the dining chairs. Linens were taken away during room service (face towels) and never replaced. There is no phone line to reception you need to use whatsapp instead but they don't provide the whatsapp contact at check-in. No one came to the villa to take our breakfast order on the last evening of our stay nor did they ask us via whatsapp. Our stay was also meant to include airport transfer but the staff never asked us or made arrangements, we did not trust the staff so used our own driver instead.

酒店服務很好，唯獨設備上有些問題

酒店位置不錯，位於峇里島烏布的正中間，去各個景點都比較方便 酒店員工都很有禮貌，態度和服務亦都很好 酒店感覺上比較少人入住，有些床單和電器都需要我們指出有問題，雖然有些問題但員工都十分積極和會立刻解決 問題解決後 居住上都感覺舒服