The hotel resort was very well maintained and clean. My wife and I got a suite with a sea view, but the view was fairly obstructed by other buildings in front of us. The breakfast buffet was fantastic with lots of selection, although it does get fairly busy at times. The guest relations manager (Serhat) was great and helped organize a breakfast in our room as we were on our honeymoon.

Everything would be perfect for this hotel until I've learnt the following happenned to my niece 13yo girl in Sept.2023, when I left out earlier. As I was flying from a different country than my family. Be careful with service people and your teen kids in this hotel pls! the story short: One of service person approached my sister ( not the mother of the kid) asking the IG and email ( or both) of my 13 yo niece under the excuse of " to study Russian language". Few weeks later when they land at home, my niece got email with a "NAKED TORSO" of one of the service person- man,stating " I want to be your boyfriend".I got to know this story a year later only after our stay at hotel.So No- please avoid having your teen girls to stay at this property as they obviously do not care if one if their service people is basically predator or pedoph.... this came as a shock to me , as I've arranged the stay at 2 rooms at this hotel, hoping it was secure and safe to be for such young kids. We had 3 kids of 13, 10, 6 yo ages. SO PLEASE AVOID this hotel if you are vacationing with your teen daughters. 2.noone gave us explanation how the bottle of complimentary wine dissappeared from the room (as we were planning to drink it later). 3. When checked out, my sis told me that they accused some sort of chocolate missing from the fridge and asked her to pay for it although the kids have not eaten that thing neither do we as we do not eat in general chocolates as per allergies. Avoid

Enjoyed our stay here and definitely loved the location as it was accessible to Bodrum city center. The taxi is easy to get and is only 10 mins away. Loved the beach area and the water. Loved the king sea view room which had a balcony. What could be better is that the room was clean but weren’t in some spots. Also the lobby wasn’t all that attractive and the rooftop tho looks amazing in pics was always empty and no one was serving there. Didn’t eat at the restaurant either. Breakfast was average and could be better.

The veiw is amazing, and the staff was wonderful.

This place is like a hidden gem in Bodrum. You ll love the peace in the hotel. I recommend to opt in the lunch and dinner, the chef is a magician.

All staff were respectful, understanding and committed to your needs and wants. Do not be shy to ask for help! They were very helpful in delivering all aspects of what a holiday should be. Beautiful landscape - lovely rooms. If you are with your loved one(s), 10/10 would recommend. Breakfast was amazing each day - you wouldnt want to eat anywhere else.

I was really happy with my stay. Resort is clean and quite. Loved the beach. Staff was very professional, helpful and friendly. I would definitely go back there.

Room was very clean. We were the only couple in the entire Terrace restaurant and the waitress was on her phone for most of the time. The food quality was horrible (salty, burned, unsavory, etc.); thus, we skipped breakfast completely! The pool is extremely small and not deep (1.5m). You need to take a golf cart type shuttle to get to their beach. The beach is fine; however, it may feel small and crowded in high season. A staff member tried to charge extra candy bar we didn’t eat and got an attitude with me when I reminded him that he should know there is only one of that type. We wouldn’t stay in any Kaya hotels in the future for sure.

A real gem of bodrum

Unique place nestled on the hills of Bodrum with easy access to the beach and sea. Excellent food and service, very attentive personnel

A real gem of bodrum

Unique place nestled on the hills of Bodrum with easy access to the beach and sea. Excellent food and service, very attentive personnel

Great property with amazing views! Service is fantastic, especially Serhat and Yusuf stood out with their customer service focus and solving for My health situation that had to be addressed quickly. Thank you soooo much! Amazing stay and highly recommend it.

Excellent hotel!

I recently had the pleasure of staying at the Kaya Palazzo for my first ever visit to Türkiye and it was an exceptional experience from start to finish. The level of cleanliness at this hotel is unparalleled. Every corner, from the lobby to the rooms, gleamed with meticulous attention to detail, making the environment not only inviting but also incredibly comfortable. The gym was another highlight of my stay. Impeccably maintained and equipped with state-of-the-art equipment. Their beach area and accommodations are probably the best in the area. The views from the main dining restaurant during breakfast was a highlight every morning. The staff went above and beyond to ensure my stay was memorable. Their attentiveness and professionalism were consistently impressive. Every request was met with a smile and promptness, making me feel valued and well taken care of. The amenities offered by the hotel are of the highest quality. It's evident that Kaya Palazzo takes great pride in providing an upscale experience for its guests. Overall, I highly recommend Kaya Palazzo as it delivers a high-end quality experience that is hard to match.

Very good

Very friendly and polite staff

⭐⭐⭐⭐⭐ I recently had the pleasure of staying at Kaya Palazzo, and I must say, it exceeded all my expectations. Not only was I treated to a breathtaking beach view from my spacious room, but the pristine beach itself was a haven of relaxation. The cleanliness and maintenance of the beach were top-notch, making every moment spent there truly delightful. Every morning, I looked forward to the breakfast spread, which boasted a rich variety of delectable dishes, catering to all tastes and preferences. But what truly set my experience apart was the impeccable service from the Guest Relations Supervisor, Serhat. His attentiveness, courtesy, and dedication to ensuring that guests have a memorable stay are truly commendable. Kudos to the entire team of Kaya Palazzo and a special thanks to Serhat. This hotel has set a new benchmark for hospitality. Highly recommended for anyone looking for a luxurious stay with world-class amenities.

The stay at Hotel Kaya Pallazo was amazing. I highly recommend this Hotel.

Valet parking only

Our stay at Kaya Palazzo was wonderful. The service has been top notch. The rooms, food and the proximity to the beach is just an added bonus. The staff pays attention to all the guests which is commendable. We absolutely recommend this property and can’t wait to go back again.

Great resort with spacious rooms and a lovely private beach. Staff are very helpful and friendly. Spa is worth doing if you fancy a bit of pampering. Thanks to Serhat for his help.

Great 5 day stay - staff are so friendly and the hotel excellent with great facilities. Serhat was so friendly and helpful too! Recommend!

Special beach and sea conditions were awesome. very quiet except noise coming air condition center which was close to our room. Please leave some water for the cats

One of the best resort vacation experiences

Everything was perfect! Best hotel ever.

honestly one of the best staff in turkey . i was really happy to be served with the manager serhat. everyone was respectful and ready to serve you . I would recommend the place for it’s staff and cleanliness.

Beachside was fantastic. Lovely position/restaurants etc. the rooms and the rest of the hotel was arranged oddly but still enjoyable. Two people I need to highlight who were excellent - Serhat who is the customer relations exec and Ismael who is the beach manager. Both were amazing! The restaurant staff were rude and were not trained to an acceptable standard sadly.

Must stay in Bodrum

Excellent service and great rooms , the beach is beautiful the gym and pool were amazing also the staff at the beach was the best thanks to Alperen Vedat and Mustafa all at the beach made our stay extra special

Terrible experience. Completely ruined my vacation

I have booked a Grand Garden Suite and upon checking in we noticed that the AC was not working and it was hot. We reported the issue to the reception and adter 30 mins the AC was on. Then, we left to the beach and once we return the AC was not working again and asked for assistance which took sometimes. This continues 4 time in a row and last was at 2 am which really disturbed our sleep. I called the night shift manager and expressed our frustration and disappointment and henpromises to convey the same to the Manager in the morning. However, no one bothered to call or even check up with us and although we had a lunch reservation out of the hotel next day and there was barly time, I asked my wife to go forward and wait for me to fix the issue with the hotel. So, I personally went to the reception and asked for the Manager and I was asked to sit and wait and no one showed up which truly passed my limit. The front desk told me that the Manager is not here because it's a weekend and I told him that our experience is a nightmare and we expect to be compensated and he simply replied by saying that he will check the possibility of changing our suite with something similar (if available) and I told him that the least they can do is to upgrade us and he said that this was not possible at all, which was something I have never experienced with a 5-star hotel. Actually, we have paid around €900 a night and this is the kind of service we get? Then I had to leave to the lunch and after co

Everyone was very hospitable and the service was wonderful.

I would like to thank Ms Acan, the customer relations manager, she was perfect and professional, very good customer service, highly recommended

A beautiful property with great views. Staff are helpful and service good. My only complaint is they don’t have a turn down service which is surprising for a five star resort such as this. Otherwise it’s just brilliant

Amazing Hotel

It was the most beautiful experience i had in bodrum my stay in kaya ❤️ If can rate the hotel 10 stars i will give it to the hotel i can say that we r in love with kaya

Not all the staff understands English

Worth it

The property is brand new, room service/breakfast was very good. Our room was lovely with a great view. The staff are very helpful and special thanks to Deniz who made our experience great!

The hotel location is really good. The facilities they had is perfect and even the beach service is so good. The issue is that the room service doesn’t clean the room well. They just clean without putting new shampoos or napkins! The really bad issue is that u feel that you are in a private school, no one is allowed to visit in your room and each time you are late they ask for your name and room number. It may be a security thing, but they are extra doing it.

We had an amazing stay, great place and the people working their are amazing! Denis was the guy who took care of us he helped make the experience 10x better! It was an overall an awesome stay and very professional staff and kind!

The property is really beautiful and the facilities a

This hotel was the nicest one we stayed at during our 10 days in Turkey. The room was luxurious and obviously newly built. Everything we could have wanted was provided. We especially enjoyed the attentive service and complimentary Turkish breakfast each morning by the sea. We especially want to thank Deniz, who gave us his number upon check in and helped arrange PCR tests, dry cleaning, and went out of his was to help solve an issue when we lost something valuable in town. Would love to stay here again!

Deniz met us on arrival and looked after us so well. We booked very late, had the best time, very luxurious and the best staff in many hotels we have stayed in. Super location for us. Thank you so much

Excellent service from a wonderful new hotel located within a few miles of Bodrum Castle. All staff were attentive and friendly, great food and ambience and the rooms were furnished to a high specification. Deniz and Mahmet stood out from a service point of view but all staff were exemplary, so thank you again for a wonderful time, I most certainly will highly recommend it.

Sehr gutes freundliches Personal. Yusuf, Umut, Gönül, Abdurrahim, PEDRO und das beste kommt zum Schluss Serhat waren sehr professionell. Die Dienstleistung war sehr gut.

Exceptional Stay at the Best Hotel in Bodrum! We recently had the pleasure of staying at what I believe to be the best hotel in Bodrum. From the moment we arrived,we met with exceptional service and a warm welcome that set the tone for an unforgettable stay. The hotel itself is stunning, with beautiful decor, immaculate rooms, and all the amenities one could wish for. What truly sets this hotel apart, however, is its incredible team.

Wir hatten einen unvergesslichen Aufenthalt im Kaya Palazzo. Freundliches Personal, super Essen, die Anlage ist modern und sauber. Unser Zimmer war grossartig, der Service top und der Transport an Strand / Frühstück jederzeit abrufbar und schnell! Vielen Dank 🙏

Merci

Çok güzel bir deneyim oldu. Personeller ilgili ve güleryüzlüydü. Tekrar gelmeyi düşünüyoruz.

Kaya Palazzo Experience in Bodrum_JUN 2022

Sehr sauberes, modernes und gastfreundliches Hotel. Personal unglaublich freundlich und hilfsbereits. Überaus genügend Platz für alle am Strand und am Steg. Sehr schmackhaftes Essen bei allen Mahlzeiten. Spezielle Gastfreundlichkeit & Kundenservice durch Guest Relation Managerin Ecem S., sie ist einfach grossartig, zuvorkommend und erfüllt den Gästen praktisch jeden Wunsch.

Ganz neue Anlage, alles vom Feinsten, Sehr nette Service-Kräfte, sehr freundlich. Zimmer sehr geräumig und gut ausgestattet. Wir hetten eine Terrasse mit Blick auf den Pool. Restaurant sehr gepflegt und das Essen von erlesener Qualität. Sehr emüpfehlenswert !!!

ممتاز انصح به و بشده و لكن غالي سعره

Great facilities, but service is not there yet

Overall great facilities and dining. perfect beach, but cleaning, sleep preparation services in the room at low level, trash bin can be full 2 days, even when make up my room is switched on you can come and no one has done anything