Jewel Grande Montego Bay Resort & Spa – All Inclusive
8.6

Excellent

1251 Guest reviews

8.6
Excellent
1251 Verified Reviews
Read all reviews
Cleanliness9.0/10
Service9.2/10
Comfort8.8/10
Condition8.6/10
Amenities8.6/10

Rose Hall, St James, Montego Bay, Jamaica. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

When you stay at Jewel Grande Montego Bay Resort & Spa – All Inclusive in Montego Bay, you'll be next to a golf course, within a 5-minute drive of Montego Bay Convention Centre and Jamaica Beaches. This all-inclusive resort is 1.4 mi (2.2 km) from Rose Hall Great House and 7.4 mi (12 km) from Doctor's Cave Beach. Make yourself at home in one of the 217 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and coffee/tea makers. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Montego Bay? This resort has 4295 square feet (399 square meters) of space consisting of a conference center and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Green Globe

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 4:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Important information

You need to know
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Airport shuttle fee: USD 33 per person (roundtrip)
  • Airport shuttle fee per child: USD 16.5 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Beach services

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Hair salon

Concierge services

Gift shops or newsstand

Shopping on site

Airport transportation (surcharge)

Conference space

Laundry facilities

Television in common areas

Arcade/game room

Garden

Safe-deposit box at front desk

24-hour front desk

Business center

Porter/bellhop

On private beach

Full-service spa

Spa treatment room(s)

Steam room

Wedding services

Designated smoking areas

Pool umbrellas

Billiards or pool table

Wheelchair accessible parking

Number of restaurants - 7

Conference space size (feet) - 4295

Conference space size (meters) - 399

Number of meeting rooms - 4

Number of outdoor pools - 2

Conference center

Snack bar/deli

Free self parking

Rooftop terrace

Number of bars/lounges - 4

Number of poolside bars - 2

Number of swim-up bars - 2

Number of coffee shops/cafes - 2

Beach umbrellas

Beach cabanas (surcharge)

Beach sun loungers

Pool sun loungers

Beach towels

Water dispenser

Vegetable garden

Ballroom

Banquet hall

Reception hall

Eco-friendly cleaning products used

Hotel reviews

8.6
Excellent1251 Verified Reviews
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Cleanliness9.0/10
Service9.2/10
Comfort8.8/10
Condition8.6/10
Amenities8.6/10
8/10
Excellent
Sherry L, 13 Apr 2025
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Everything in very close proximity. Beach, pool, dining

10/10
Exceptional
Patricia, 12 Apr 2025
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One Love ... Beautiful resort, excellent staff. Loved erno znx Caflizz

10/10
Exceptional
Marcin, 11 Apr 2025
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Beautiful resort Amazing service Delicious food

6/10
Fair
Jaime, 11 Apr 2025
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Lack of service. Not much sand or beach area that was also very dirty.

8/10
Excellent
Nakita, 10 Apr 2025
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Good visit but only negative was I had to call down 2 days in a row about the hot water. The waves restaurant food was nasty. I wouldn’t recommend eating there. The orchids and moonstone were nice and good food. All the staff were very nice, professional. Daily activities and fun on the resort so no Worries there but overall had fun.

10/10
Exceptional
Marquez, 09 Apr 2025
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This resort was amazing! Highly recommend getting the Villas. Only issue is resort needs transportation with the cost of the stay. Transportation was expensive to go to the excursions.

10/10
Exceptional
Danielle, 08 Apr 2025
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Enjoyable stay!

10/10
Exceptional
Christina, 07 Apr 2025
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An excellent resort I highly recommend

10/10
Exceptional
Rossy, 07 Apr 2025
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would like to take this opportunity to express my sincere appreciation to the entire staff at this outstanding hotel for the exceptional service and attention we received. From the moment of our arrival, my husband and I were treated with the utmost respect and courtesy, and enjoyed an exceptional level of luxury and pampering. The check-in process was remarkably efficient and expedited. Although we arrived prior to the scheduled check-in time, our room was generously made available for early occupancy. While our experience was truly exceptional, there are a few areas that could benefit from enhancement, such as increasing the variety of buffet offerings and expanding variety of buffet offerings and expanding entertainment options. We extend our heartfelt gratitude to the entire staff for their outstanding service. This hotel's customer service is truly deserving of a rating of 20 out of 10. We eagerly anticipate our next visit, Jamaica and Jewel Grande.

10/10
Exceptional
Tamika, 06 Apr 2025
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Loved the friendliness of the staff, Tackeisha was especially amazing and friendly, I was her “chocolate princess,” which was so adorable, she was awesome to my sisters and I. Everyone else was also super friendly, staff were very helpful everywhere we went. Only downside was our fridge stopped working and leaking water as a result, that was never fixed even after mentioning it to the front desk. We also did not have hot water here and there when we needed to shower so that was a cold experience lol, however neither of those things ruined the stay or experience, I will totally be coming back, love it here!!

10/10
Exceptional
Fern, 06 Apr 2025
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Me and my husband had a great experience for the weekend. The resort was clean. The staff were very professional, accommodating and welcoming. Upon arrival we were met at the lobby with drinks and the front desk staff was very nice. Check in was very accurate at 4pm no early check in. The resort amenities are excellent. We booked an excursion through the resort and our girl was able to get us in last min for a same day adventure which we truly appreciated. The food was very good! For the Asian restaurant they have a hibachi style option but only one table so if you would like it must must book in advance a day or two. The property has gated entry with 3 huge buildings. They have hooka available for purchase by the pool and the drinks were perfect! Make sure you book the 15-30min complementary photo shoot! Danielle was awesome! Thanks everyone for making our weekend amazing.

8/10
Excellent
WENDY LYNN, 06 Apr 2025
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Staff was great. Property is average

10/10
Exceptional
Shawn, 05 Apr 2025
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Excellent excellent property

10/10
Exceptional
Sandra Ann, 05 Apr 2025
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Amazing people, delicious food, and impeccable service. I love that they are family friendly and so welcoming. I will be back very soon.

10/10
Exceptional
Ashley Lauren, 04 Apr 2025
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Food was delicious staff was wonderful

10/10
Exceptional
Tesfu, 31 Mar 2025
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We had a 5 night stay for spring break and it was wonderful. 10 out of 10

4/10
Poor
Eddie, 31 Mar 2025
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The Property is beautiful but not much to do at the resort. The staff here is terrible, rude and slow. Bar service at the pool bar and beach were terrible. Beach water has a lot with grassy seaweed limiting the swimming area. Beds are very uncomfortable. We had a broken sliding door to our beach front balcony, called multiple times and it was never fixed. The have a $10 surcharge for room service, food was cold with limited menu. Called for bell service multiple time at check out and no one ever came to help with bags. Long waits at restaurants for dinning. I would not recommend this place.

10/10
Exceptional
Mervyn, 30 Mar 2025
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Excellent Ocean Views with authentic island food. Great courteous and professional staff.

10/10
Exceptional
Christopher, 30 Mar 2025
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Dinning options were predictable during the week days. House keeping had to be requested in the C building 11th floor. I requested towel change for room c1107 and it was not delivered. The property is lovely and safe. The staff were the highlight of oir stay, everyone was so attentive and respectful.

6/10
Fair
Twaunia, 29 Mar 2025
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Negatives - Property needs to be shut down, repaired to reopen. Restaurants need to be opened with later hours. Rooms service is a $10 delivery fee, all my years of staying at different resorts, Ive never heard of that. Drinks were watered down. Positives - staff is top notch, butlers Shanika and Venroy are top tier, hostess Chantel has the best spirit. Beach is beautiful, entertainment staff is great. With the new resorts that are opening in Jamaica, they are going to have to step their game up in order to stay in business.

10/10
Exceptional
ANDREW, 27 Mar 2025
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4th time staying we love

6/10
Fair
Monet, 27 Mar 2025
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Great workers, very nice and welcoming

10/10
Exceptional
Shawn, 26 Mar 2025
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Excellent all u can eat oxtails and jerk chicken

10/10
Exceptional
Stacie, 26 Mar 2025
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Jewel Grande was far better than I was expecting!! Just what I needed to destress, truly refreshed me. The top things for me were the views and staff. Everything else was great as well. Lots of food choices, mixed with local and other cuisine. Drinks were great and bartenders friendly. Coffee shop with Blue Mountain coffee was a nice treat. Daily activities and night shows, not over the top but just enough for me and my two teens boys. Room and bathroom were very spacious and clean. Beds were very comfortable, it was so hard to get up for the day with the sounds of the waves lol. Highly recommend! Try to get an oceanview room.

10/10
Exceptional
Jerry, 25 Mar 2025
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Everyone are nice

10/10
Exceptional
Taylor, 24 Mar 2025
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Best hotel experience very nice and attentive.

8/10
Excellent
Jason, 23 Mar 2025
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Cabana service was great. Wilford was perfect. Beach grill jerk chicken was phenomenal. Good entertainment. We stayed in an older building that was being remodeled and could’ve been a little cleaner. Only had one elevator operating. It was very relaxing and quiet for the most part. Food options were good for a three day stay. Entire staff was friendly and very helpful. Beach is small and has a lot of seaweed.

6/10
Fair
Cora, 23 Mar 2025
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We really enjoyed our stay. Wished for more nightlife on the resort. Would love another breakfast option than the Buffett or croissants! Room service should be $10 a day and not each delivery

8/10
Excellent
JAMES, 22 Mar 2025
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Very nice property. With the exception the cleaning staff did not remove the trash from previous guests. They also left wet linen in the washer machine

6/10
Fair
NANCY, 22 Mar 2025
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The resort and food were great. Our only complaint was that our daughters who stayed in a separate room, woke up at 2 am to the sound of someone trying to enter their room. When they got up, they saw the door had been opened. The latch was on but the door was opened. We reported the incident and were told that it was most likely the wind. I don’t believe that for a second. And if the wind could open a door with a pass key and a bolt lock, then the hotel has a bigger problem!! Very disappointed.

10/10
Exceptional
Sandra, 21 Mar 2025
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Wonderful experience, beautiful people, loved the service, great food options, best piña coladas! Thank you!

10/10
Exceptional
Lydia Elaine Royes, 21 Mar 2025
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Wonderful staff, clean , wonderful environment

8/10
Excellent
Megan, 20 Mar 2025
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I liked the staff they were all so welcoming.

2/10
Poor
Nancy Ann, 20 Mar 2025
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Food, staff & servers were great! Rented 2 bathroom 1 bedroom suite...Sm bathroom didn't have hot water in sink/shower. Full Kitchen with NO glasses, dishes, towels, pans, silverware and cold water in sink. Microwave did not work well & sometimes not at all. Hard to even make tea or reheat leftovers but then you didn't have and dishes or utensiles. No hairdry in room upon ariarrival waited 2 days later to receive one. 1 day took towels but DID NOT leave any clean! No safety bars by tub which are needed because tub is slippery & ledge to climb over is 6" or 7" wide. NOT a safe tub without grab bar. Lge shower slow drains so you stand in ankle deep water. Terrible!Told them about the drains and they pulled th plug in bathroom sink, said it was fine-job done. 1st time ever at a resort where I got insect bits and they blistered. Complained for 1st 4 days about not receiving items that were missing & problems. There is a shuttle that takes guests to & from 3 different buildings for meals transport pickup went from a 5 min wait time to a 35 min wait time...crazy. If you want Ice there isn't any in room no tray to make your own either! Call room service for ice but no glasses to drink provided soda. Room service is $10 charge. We arrived at 2:30p room not ready! Front Desk while we wait sent us to buffet for lunch BUT it closed 2:30.crazy! Others with similar & worse issues. DO NOT Recommend this 4/5 star expensive mess.

10/10
Exceptional
Kevin, 20 Mar 2025
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Nice people, very clean, and not over crowded.

10/10
Exceptional
Delita, 19 Mar 2025
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Love the grounds of this property. Need more Jamaican breakfast though . Friendly staff. Decent rooms

8/10
Excellent
Matthew, 18 Mar 2025
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Nothing

8/10
Excellent
Gina, 15 Mar 2025
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The Jewel Grande is pretty nice, the gardens, food selection, beach views and a wonderful and friendly staff. Our room, the junior suite was huge, and comfortable. The buffet staff, Tatianna was extremely kind, attentive and very friendly. The Italian restaurant was our absolute favorite. Again the hostesses and waiters were friendly and very attentive. The gift shop staff, Ashley was more than helpful as well has her coworker. The resort offers many excursions, Simone the tour guide registrar made our trip sign up a smooth process. Only one con, suggestion- it may be beneficial for the Resort to hire extra housekeeping staff, I had to call twice to have my room cleaned; however, housekeeping did come very late in the evening but did an outstanding job! Thank you.

10/10
Exceptional
Takeia, 10 Mar 2025
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The resort and food was wonderful

8/10
Excellent
Shawn, 08 Mar 2025
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Was a nice property, the breakwater is a real asset on windy days with rough water. Food was decent Staff was great Entertainment was.... Also for the money spent it would have been nice to have authentic drinks or real ingredients instead of the sugar/food coloring/flavoring for the pina coladas/ daiquiris

10/10
Exceptional
Kathi-Ann Elizabeth, 05 Mar 2025
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We loved how close everything was. It was easy and quick to get from one place to the next and easy to learn our way around. There are lots of stairs so if you rely on a stroller or have difficulty with stairs, you may want to avoid.

8/10
Excellent
Halley, 05 Mar 2025
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We recently stayed for my boyfriend’s birthday and overall we had a good experience. The beach was excellent, make sure you’re up early to snag a good chair on the beach. Sunrise was amazing and so quiet. The resort grounds are expansive as are the rooms. There are a lot of food options and the food was better than I expected. We had the jerk chicken on the beach everyday and it was great. We were frustrated by the noise, the nightly entertainment took place right under our window nightly and a DJ would play cheesy kids music for most of the night before that. We had several nights where they were doing some sort of construction below us that kept us awake. We found ourselves without hot water several days and there was a huge leak outside our room in the hallway the entire time we were there. They did cover the cost of our airport transfer for the inconvenience (I would also recommend you taking a cab over taking the airport shuttle bus.) There were several really sweet and helpful employees including Claude at the waterfront and Camille who organizes excursions. The front desk staff were also lovely especially on arrival. We had an enjoyable stay, the beauty of the beach made up for the shortcomings and I would recommend for that alone! If you don’t have kids maybe consider and adults only resort.

10/10
Exceptional
Joseph, 04 Mar 2025
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We loved the resort, beautiful grounds and spacious rooms. All inclusive food was great as well and the service was excellent.

10/10
Exceptional
Bernyn, 28 Feb 2025
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I love everything

6/10
Fair
Tahnin Sarwar, 27 Feb 2025
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Overall service is horrible apart from few staffs they were helpful. No room sign in each floor which makes it difficult to find room. Swimming pools and the beach are beautiful

10/10
Exceptional
Jennifer, 26 Feb 2025
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Great moderate family resort

4/10
Poor
Safia, 26 Feb 2025
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The food was excellent and the rooms were spacious, but the service was not where it needs to be. Our room had a broken balcony lock, the front door wouldn’t shut properly without shoving it and the washroom appeared dirty. It took forever for them to send someone up to fix the issues and they still didn’t get fixed. Any time we placed an order for a drink or coffee at breakfast, we had to remind the servers multiple times before we finally got served. And there were no activities that were fun on the resort which meant you had to leave it to be entertained. Their bbq jerk chicken was on point though.

10/10
Exceptional
Dana, 25 Feb 2025
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More options with food

8/10
Excellent
Steven, 24 Feb 2025
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Whilst good and service was good, we were disappointed by the standard of the room . It needed updating and smelled musty. Paint was flaking, wood was chipped and broken, furniture was old and in poor condition and there were mold spots on the curtains . For the cost of the holiday the standard of the accomodation did not match !

6/10
Fair
Jermaine, 24 Feb 2025
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In the most the experience was good, however, some of the staff needed to raise their game. There were times when you would ask for things and nothing would happen.. frustrating and stressful at times.

6/10
Fair
Melinda, 20 Feb 2025
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Limited choices at restaurants. Limited choices for restaurants. Food was okay. In general staff was abundant but inadequate. Disappointing resort.

10/10
Exceptional
Stevonne, 19 Feb 2025
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The best trip ever

Where do I start?? I visited with my family of 6 to celebrate my birthday and my butler Ronald made sure to make this birthday memorable! Many of the staff members would walk by me and wish me a happy birthday! I can’t wait to visit Jamaica again because I will definitely stay at Jewel again!

8/10
Excellent
William Scott, 18 Feb 2025
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Property is well maintained and the staff friendly. Food was about a 3.5 star out of 5; however, you won't get hungry, plenty of options. The only restaurant needing reservations was the Asian but you needed to book days in advance booked days, so I can't rate this one because we couldn't get in. To be fair if I wanted to eat dinner at 9:00 pm we could have eaten there. During the week no issues getting chairs on the beach, until the weekend got there. We got a shady spot early, but people escaping the sun soon surrounded us by 1:00pm. Overall a great time!

10/10
Exceptional
Isatu, 18 Feb 2025
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The room and view were beautiful! Staff was extremely friendly and helpful with getting around. The facility is so nice and homey. Will definitely be coming back

10/10
Exceptional
John, 17 Feb 2025
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The Jewel Grande is beautiful and the food was excellent. The steakhouse and seafood were very fresh and prepared very well. The staff was amazing and so kind. We will be back and encourage others to visit right away.

10/10
Exceptional
Melvin, 16 Feb 2025
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Great location. Good service. Relaxing

10/10
Exceptional
Sarah, 15 Feb 2025
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We came to the Jewel Grande for my husband’s 30th birthday and it was such a blast! The staff are so nice and friendly, and went the extra mile to make the birthday celebrating special and memorable. The property is very well kept, and I found it really nice that our room was cleaned super well every single day. It was so beautiful everywhere we went on the property we loved our stay there so much we didn’t want to leave! Thank you to all those who work there for the amazing experience, we will definitely be back!

10/10
Exceptional
Gregory, 14 Feb 2025
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We had an amazing stay at the Jewel Grande. The staff were all amazing however id like to mention a couple that stood out. Upon arrival Vernon immediately made us feel welcome and assured us that we were " The Jewel of the Grande"... Gary was our favorite bar tender in the Lobby Bar always treating us like family. Shanna's huge heart and smile were both so welcoming. Entertainment work so hard and did amazing. We would absolutely stay here again.

8/10
Excellent
JONI MARIE BENTZ, 06 Feb 2025
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Our 2nd stay at Jewel Grande Montego Bay. We love the ocean front junior suite with huge balcony w/ 2 lounge chairs. Love the beautiful grounds, amount of ocean/beach frontage and the vegetation. The staff is very friendly & pleasant and we felt safe there. However, this 2nd visit the food quality & selection had declined and restaurants could have been more efficient (and faster) w/service. In addition to waiting long for food to arrive, as a couple we seemed to have to wait for one of the few 2-top tables to "turn" (slowly!) rather than be given an available table for 4. I understand not wasting a table for 6-8 on a couple, but there were very few 2-top options in the restaurants and they were very stingy about letting us sit at anything other than a 2-top, even though 4-tops were available. They seemed to want to cater to the groups & families, even though we were the ones leaving tips after every meal (not necessary, but spread the wealth!). Servers also weren't efficient. They would make separate trips to bring silverware, salt, napkins and left dirty dishes on our table walking away empty-handed. We were served soup with no spoon and twice had to go after our own utensils to start eating while our food was hot. I think a training issue with servers but also feel Waves could have a few more tables inside & out and the Jam-Mex food was utterly tasteless. However, the hibachi show at Pierside was as good as we remembered. We will be back but would like better food options.

4/10
Poor
Sean, 06 Feb 2025
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Accommodations may have been nice a few years ago but this reaort is in serious need of refurbishment. Rooms are very basic and require serious technology upgrades. Dining was adequate and also basic. Nothings special about this resort. I've stayed at 5 other resorts in Jamaica that were better.

8/10
Excellent
Sharon, 02 Feb 2025
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Property was nice but our ocean suite room was very humid. Our bed was damp and the floors were very cold. Food was good butt a lot of stairs. The Jamaican people were Amazing. Super kind and very Kind. I would come back again.

6/10
Fair
Thomas, 31 Jan 2025
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The staff was nice.

10/10
Exceptional
Dandre, 31 Jan 2025
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Great experience

10/10
Exceptional
Wendy Lee, 30 Jan 2025
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Amazing place, great food and great people

10/10
Exceptional
Timothy, 30 Jan 2025
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Very nice stay very peaceful

10/10
Exceptional
Susan, 29 Jan 2025
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Wonderful large room with an ocean view! We loved leaving the window open at night to hear the waves. So relaxing. Too many stairs between the towers. But on the positive side, we got lots of exercise!

10/10
Exceptional
Verified traveler, 27 Jan 2025
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Awesome

M my y daughter and I had a wonderful time, food was awesome and service with a smile made accommodation for our outside excursion to and from.

8/10
Excellent
Elizabeth, 27 Jan 2025
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The property could use some refurbishments. Cracked walls, peeling paint, old decor. But, the room was spacious and clean, there were many options for dining and the food was delicious, and the staff was outstanding.

8/10
Excellent
john h, 26 Jan 2025
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Well wasnt very busy so some restaurants not open. We thought they had night buffet but ends and 230

10/10
Exceptional
Melissa, 26 Jan 2025
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The staff was amazing. So kind, and eager to assist with any need we had. The food and drink options were also really good. This was a slower moving resort and we really enjoyed it.

8/10
Excellent
Darwin, 26 Jan 2025
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I did not like having to climb all of the stairs, when going from building to building. The area outside, needs a spot that you can get a sandwich or snack after 5;30 to 12 midnight. I think the Pelican grill would perfect for that purpose.

10/10
Exceptional
kevin, 25 Jan 2025
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Staff were beyond friendly! Always happy and always saying hello. Rooms were nice and spacious. The view of the ocean from our balcony was stunning. We even say stingrays swimming. It was fun to snorkel around the little bay the resort had and was able to use the kayak. One of the staff took us out on the little Hobie sail boat they had. I recommend taking 10 mins out of your day and riding on it. It is free from the resort. The pools were great. Both of them are big with one swim up bar and with 2 hot tubs. We enjoyed the restaurants and the authentic food. We had lattes every morning from the Sugar Cane coffee shop. There is lots of lounge chairs on the beach with around 20 tiki umbrellas that a large enough to cover both lounge chairs. Staff are walking around asking if you need anything. We did 2 excursions, one the bioluminescence in the lagoon and the catamaran boat for snorkeling. Camille (the excursion person) was very helpful in setting those up for us. The resort is more of a relax and quiet resort. Not much for night life, which we enjoyed! We really enjoyed this resort and being in Jamaica!

10/10
Exceptional
Cynthia Jean, 24 Jan 2025
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Very friendly and helpful Great Place

6/10
Fair
Mariana, 22 Jan 2025
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Food excellent

8/10
Excellent
Hopelyn, 22 Jan 2025
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The staff was very friendly and helpful. The beachfront was very rough and only have small areas that were conducive to swimming etc because of seaweeds. The nightly entertainment was very good.

8/10
Excellent
Indrani, 22 Jan 2025
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We had a nice stay. Staff were very friendly and nice. Concierge service was helpful and responded to questions in a timely manner and very professionally. My elderly parent’s room didn’t have a shower, just a bathtub - which was really odd. They had to switch rooms. Concierge helped with getting a room for the following day. Disappointed that the kids area was under renovation without any warning. There’s basically no food available after 9:30pm. You have to order room service, which is $10 USD each time - which we found very inconvenient and surprising. The jerk chicken on the beach was good until we were served partially cooked chicken on two different occasions, which was disappointing to say the least. Food was good otherwise - JamMex, Hibachi and just regular lunch were our favourites. The views are pretty, the beach is nice as well. The resort is very quiet. My daughter loved the nightly shows - performances were great!

10/10
Exceptional
Dexter Dwayne, 20 Jan 2025
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The property was beautiful and the food was excellent.

10/10
Exceptional
Theyler Gale, 19 Jan 2025
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Our Spa treatments were phenomenal! The property was not as large as some of the other properties we've visited in Jamaica but it was gorgeous just like the pictures. Great food entertainment and staff. A fabulous holiday. Our butler Lennox was truly outstanding!

10/10
Exceptional
Yuyang, 18 Jan 2025
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Wonder service people! Worth every penny for the experience! Great place to go!

10/10
Exceptional
Lee, 16 Jan 2025
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From check in to check out was professional, friendly and stress free.

8/10
Excellent
Eyginai, 16 Jan 2025
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I visit this resort a couple of years ago and the upkeep was so much better last visit. So were the food options. The buffet doesn’t stay open all day, and from 2:30 till six you only have room service and a grill for food options. Our butler never came to our room, so on day three we had to request a sheet exchange. Customer service was excellent though and we had a really nice time.

8/10
Excellent
SONYA, 14 Jan 2025
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It is a wonderful, well-maintained property with a friendly and helpful staff. The room was clean and basic. The bed was comfortable. The food was good but the jerk chicken cooked on the beach was delicious.

10/10
Exceptional
maryam, 12 Jan 2025
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It was a great resort

6/10
Fair
Corinne, 11 Jan 2025
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Over all it was average. Dinner service was usually poor. Bring your own drinks to dinner as service is super slow

6/10
Fair
Claudette, 09 Jan 2025
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Liked: Friendly, genuine, helpful staff. Good food at Waves restaurant and good variety of American and Jamaican food at the Breakfast Buffet. Hated: Total lack of accessibility: you will not be able to get around easily on crutches, it would be impossible in a wheelchair, and forget about an elderly person with, for example, a walker! There is NO accommodation for the physically challenged. Secondly, there is a problem with not enough seating in restaurants at dinner time. There is no clear policy: is it that you have to make a reservation or is it first come first served? We were told the latter but had to wait almost an hour (45 minutes) to be seated, even though we were the FIRST to arrive. Very frustrating experience.

10/10
Exceptional
Jelecia, 09 Jan 2025
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Great dining options, partial butlers, size of room, amenities

10/10
Exceptional
Nordalee, 08 Jan 2025
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Everything was all to perfection

10/10
Exceptional
Melissa, 06 Jan 2025
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Everything about the property was GREAT.

10/10
Exceptional
May Yer van de, 05 Jan 2025
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The staff and service were excellent. Friendly and discreet. They are relaxed but when there are issues they act with a sense of urgency to resolve it immediately. The food was also good. Options for both kids and adults. I especially enjoyed the jerk chicken grilled on the beach, I appreciate the staff who is grilling by the beach all day. We stayed at one of the newly renovated rooms. We are with two kids and the room was spacious and modern. The properly is the perfect size so you don’t need to walk far for anything. There is a gym with weights and cardio machines. Conveniently, there is a juice bar located at the gym with healthy options. I definitely recommend for families with kids.

10/10
Exceptional
Vikram, 04 Jan 2025
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Great property. Good food, good drinks. Very good nye party with fireworks. Good entertainment at night with dance performances and DJs on the beach!

6/10
Fair
Jennifer, 04 Jan 2025
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Limited options for dining and nightlife. The room we had was outdated and lacked any appliances. The staff was exceptional! We honestly did not leave the resort often due to our safety concerns. We also were due a refund on our stay, we didn’t use one of the nights and never received a refund.

10/10
Exceptional
CHRISTOPHER, 03 Jan 2025
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The service and people were outstanding. a very nice resort and good value. the pools were a bit cold due to being in the shade if the buildings but the hot tubs and Carribean were awesome for a New Years trip timeframe. Beds were very comfy and food options really good as well.

6/10
Fair
ANATOLE E, 03 Jan 2025
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The resort needs some serious updating. Staff, food, experience excellent.. The beach was also relaxing. I felt safe but additional lights out would be great. The facilities needs a facelift. The furniture in the room was old and the bed was subpar. For two nights I had hot water. They did end up fixing the water issue.. The hote has duo much potential but unless they update the resort it’s my last stay.

6/10
Fair
Lin, 31 Dec 2024
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The service can be better

4/10
Poor
Talha A, 29 Dec 2024
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Mediocre service, not worth the price of 6k for 4 days. Limited.food options, run down buildings, not stroller friendly

2/10
Poor
Ahmet, 29 Dec 2024
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They told us they were overbooked and did not give our second room until we really argued with them. It was 7:30 pm by the time they gave us our second room. They knew we needed an extra bed in the room, they did not provide it until the third day of our stay. Overall, horrible experience

4/10
Poor
jennifer, 29 Dec 2024
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We stayed here on our annual girls trip, I am the one that book the trip. I travel to Mexico or Caribbean every other month and l've never had a resort say they were giving you an upgrade only to be given a downgrade. We arrived at hotel and room wasn't ready, we went and ate and came back and they said it wouldn't be ready until 5:00-5:30, since we thought we were getting an upgrade and we needed a ground or first floor we waited and waited. When we finally got called up for our keys I asked him again this is a lst floor and ocean front they assured me again that it was. We get to out building and it was indeed not 1st it was 4th and it was not ocean front. We had all been up since 1:00 am so I knew if we went back we would never get a room so we just stuck with our room. Our air conditioner never worked properly electricity went off. TERRIBLE!!!! With that being said the lobby bar was great and beach waitress were good. Coffee shop girls were so nice to talk with every morning and made excellent coffee! Be careful eating jerk chicken I witness him use same tongs to put meat on drip raw chicken juice across cooked chicken then pick up and put on someone's plate! I didn’t eat the chicken after witnessing that. I wanted to love this resort, but I also wanted the room I paid for.

8/10
Excellent
basil, 28 Dec 2024
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Beautiful ocean view.

8/10
Excellent
Georgette, 27 Dec 2024
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The staff are so helpful and friendly

10/10
Exceptional
Allena Shoshanna Hall, 27 Dec 2024
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Property was beautiful! Every staff member was very nice and not asking for tips (even though we tipped everyone who helped us) it was nice for them to not be pushy about it. The food was AMAZING! Even the food at the buffet. We definitely will return next time we decide to travel back to JA. Thank you all for a smooth, safe, & entertaining Christmas vacation.

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