Excellent
1251 Guest reviews
Rose Hall, St James, Montego Bay, Jamaica. See map
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When you stay at Jewel Grande Montego Bay Resort & Spa – All Inclusive in Montego Bay, you'll be next to a golf course, within a 5-minute drive of Montego Bay Convention Centre and Jamaica Beaches. This all-inclusive resort is 1.4 mi (2.2 km) from Rose Hall Great House and 7.4 mi (12 km) from Doctor's Cave Beach. Make yourself at home in one of the 217 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and coffee/tea makers. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Montego Bay? This resort has 4295 square feet (399 square meters) of space consisting of a conference center and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
No rollaway/extra beds available
No cribs (infant beds) available
Green Globe
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Elevator
Hair salon
Concierge services
Gift shops or newsstand
Shopping on site
Airport transportation (surcharge)
Conference space
Laundry facilities
Television in common areas
Arcade/game room
Garden
Safe-deposit box at front desk
24-hour front desk
Business center
Porter/bellhop
On private beach
Full-service spa
Spa treatment room(s)
Steam room
Wedding services
Designated smoking areas
Pool umbrellas
Billiards or pool table
Wheelchair accessible parking
Number of restaurants - 7
Conference space size (feet) - 4295
Conference space size (meters) - 399
Number of meeting rooms - 4
Number of outdoor pools - 2
Conference center
Snack bar/deli
Free self parking
Rooftop terrace
Number of bars/lounges - 4
Number of poolside bars - 2
Number of swim-up bars - 2
Number of coffee shops/cafes - 2
Beach umbrellas
Beach cabanas (surcharge)
Beach sun loungers
Pool sun loungers
Beach towels
Water dispenser
Vegetable garden
Ballroom
Banquet hall
Reception hall
Eco-friendly cleaning products used
One Love ... Beautiful resort, excellent staff. Loved erno znx Caflizz
Beautiful resort Amazing service Delicious food
Lack of service. Not much sand or beach area that was also very dirty.
Good visit but only negative was I had to call down 2 days in a row about the hot water. The waves restaurant food was nasty. I wouldn’t recommend eating there. The orchids and moonstone were nice and good food. All the staff were very nice, professional. Daily activities and fun on the resort so no Worries there but overall had fun.
This resort was amazing! Highly recommend getting the Villas. Only issue is resort needs transportation with the cost of the stay. Transportation was expensive to go to the excursions.
Enjoyable stay!
An excellent resort I highly recommend
would like to take this opportunity to express my sincere appreciation to the entire staff at this outstanding hotel for the exceptional service and attention we received. From the moment of our arrival, my husband and I were treated with the utmost respect and courtesy, and enjoyed an exceptional level of luxury and pampering. The check-in process was remarkably efficient and expedited. Although we arrived prior to the scheduled check-in time, our room was generously made available for early occupancy. While our experience was truly exceptional, there are a few areas that could benefit from enhancement, such as increasing the variety of buffet offerings and expanding variety of buffet offerings and expanding entertainment options. We extend our heartfelt gratitude to the entire staff for their outstanding service. This hotel's customer service is truly deserving of a rating of 20 out of 10. We eagerly anticipate our next visit, Jamaica and Jewel Grande.
Loved the friendliness of the staff, Tackeisha was especially amazing and friendly, I was her “chocolate princess,” which was so adorable, she was awesome to my sisters and I. Everyone else was also super friendly, staff were very helpful everywhere we went. Only downside was our fridge stopped working and leaking water as a result, that was never fixed even after mentioning it to the front desk. We also did not have hot water here and there when we needed to shower so that was a cold experience lol, however neither of those things ruined the stay or experience, I will totally be coming back, love it here!!
Me and my husband had a great experience for the weekend. The resort was clean. The staff were very professional, accommodating and welcoming. Upon arrival we were met at the lobby with drinks and the front desk staff was very nice. Check in was very accurate at 4pm no early check in. The resort amenities are excellent. We booked an excursion through the resort and our girl was able to get us in last min for a same day adventure which we truly appreciated. The food was very good! For the Asian restaurant they have a hibachi style option but only one table so if you would like it must must book in advance a day or two. The property has gated entry with 3 huge buildings. They have hooka available for purchase by the pool and the drinks were perfect! Make sure you book the 15-30min complementary photo shoot! Danielle was awesome! Thanks everyone for making our weekend amazing.
Staff was great. Property is average
Excellent excellent property
Amazing people, delicious food, and impeccable service. I love that they are family friendly and so welcoming. I will be back very soon.
Food was delicious staff was wonderful
We had a 5 night stay for spring break and it was wonderful. 10 out of 10
The Property is beautiful but not much to do at the resort. The staff here is terrible, rude and slow. Bar service at the pool bar and beach were terrible. Beach water has a lot with grassy seaweed limiting the swimming area. Beds are very uncomfortable. We had a broken sliding door to our beach front balcony, called multiple times and it was never fixed. The have a $10 surcharge for room service, food was cold with limited menu. Called for bell service multiple time at check out and no one ever came to help with bags. Long waits at restaurants for dinning. I would not recommend this place.
Excellent Ocean Views with authentic island food. Great courteous and professional staff.
Dinning options were predictable during the week days. House keeping had to be requested in the C building 11th floor. I requested towel change for room c1107 and it was not delivered. The property is lovely and safe. The staff were the highlight of oir stay, everyone was so attentive and respectful.
Negatives - Property needs to be shut down, repaired to reopen. Restaurants need to be opened with later hours. Rooms service is a $10 delivery fee, all my years of staying at different resorts, Ive never heard of that. Drinks were watered down. Positives - staff is top notch, butlers Shanika and Venroy are top tier, hostess Chantel has the best spirit. Beach is beautiful, entertainment staff is great. With the new resorts that are opening in Jamaica, they are going to have to step their game up in order to stay in business.
4th time staying we love
Great workers, very nice and welcoming
Excellent all u can eat oxtails and jerk chicken
Jewel Grande was far better than I was expecting!! Just what I needed to destress, truly refreshed me. The top things for me were the views and staff. Everything else was great as well. Lots of food choices, mixed with local and other cuisine. Drinks were great and bartenders friendly. Coffee shop with Blue Mountain coffee was a nice treat. Daily activities and night shows, not over the top but just enough for me and my two teens boys. Room and bathroom were very spacious and clean. Beds were very comfortable, it was so hard to get up for the day with the sounds of the waves lol. Highly recommend! Try to get an oceanview room.
Everyone are nice
Best hotel experience very nice and attentive.
Cabana service was great. Wilford was perfect. Beach grill jerk chicken was phenomenal. Good entertainment. We stayed in an older building that was being remodeled and could’ve been a little cleaner. Only had one elevator operating. It was very relaxing and quiet for the most part. Food options were good for a three day stay. Entire staff was friendly and very helpful. Beach is small and has a lot of seaweed.
We really enjoyed our stay. Wished for more nightlife on the resort. Would love another breakfast option than the Buffett or croissants! Room service should be $10 a day and not each delivery
Very nice property. With the exception the cleaning staff did not remove the trash from previous guests. They also left wet linen in the washer machine
The resort and food were great. Our only complaint was that our daughters who stayed in a separate room, woke up at 2 am to the sound of someone trying to enter their room. When they got up, they saw the door had been opened. The latch was on but the door was opened. We reported the incident and were told that it was most likely the wind. I don’t believe that for a second. And if the wind could open a door with a pass key and a bolt lock, then the hotel has a bigger problem!! Very disappointed.
Wonderful experience, beautiful people, loved the service, great food options, best piña coladas! Thank you!
Wonderful staff, clean , wonderful environment
I liked the staff they were all so welcoming.
Food, staff & servers were great! Rented 2 bathroom 1 bedroom suite...Sm bathroom didn't have hot water in sink/shower. Full Kitchen with NO glasses, dishes, towels, pans, silverware and cold water in sink. Microwave did not work well & sometimes not at all. Hard to even make tea or reheat leftovers but then you didn't have and dishes or utensiles. No hairdry in room upon ariarrival waited 2 days later to receive one. 1 day took towels but DID NOT leave any clean! No safety bars by tub which are needed because tub is slippery & ledge to climb over is 6" or 7" wide. NOT a safe tub without grab bar. Lge shower slow drains so you stand in ankle deep water. Terrible!Told them about the drains and they pulled th plug in bathroom sink, said it was fine-job done. 1st time ever at a resort where I got insect bits and they blistered. Complained for 1st 4 days about not receiving items that were missing & problems. There is a shuttle that takes guests to & from 3 different buildings for meals transport pickup went from a 5 min wait time to a 35 min wait time...crazy. If you want Ice there isn't any in room no tray to make your own either! Call room service for ice but no glasses to drink provided soda. Room service is $10 charge. We arrived at 2:30p room not ready! Front Desk while we wait sent us to buffet for lunch BUT it closed 2:30.crazy! Others with similar & worse issues. DO NOT Recommend this 4/5 star expensive mess.
Nice people, very clean, and not over crowded.
Love the grounds of this property. Need more Jamaican breakfast though . Friendly staff. Decent rooms
Nothing
The Jewel Grande is pretty nice, the gardens, food selection, beach views and a wonderful and friendly staff. Our room, the junior suite was huge, and comfortable. The buffet staff, Tatianna was extremely kind, attentive and very friendly. The Italian restaurant was our absolute favorite. Again the hostesses and waiters were friendly and very attentive. The gift shop staff, Ashley was more than helpful as well has her coworker. The resort offers many excursions, Simone the tour guide registrar made our trip sign up a smooth process. Only one con, suggestion- it may be beneficial for the Resort to hire extra housekeeping staff, I had to call twice to have my room cleaned; however, housekeeping did come very late in the evening but did an outstanding job! Thank you.
The resort and food was wonderful
Was a nice property, the breakwater is a real asset on windy days with rough water. Food was decent Staff was great Entertainment was.... Also for the money spent it would have been nice to have authentic drinks or real ingredients instead of the sugar/food coloring/flavoring for the pina coladas/ daiquiris
We loved how close everything was. It was easy and quick to get from one place to the next and easy to learn our way around. There are lots of stairs so if you rely on a stroller or have difficulty with stairs, you may want to avoid.
We recently stayed for my boyfriend’s birthday and overall we had a good experience. The beach was excellent, make sure you’re up early to snag a good chair on the beach. Sunrise was amazing and so quiet. The resort grounds are expansive as are the rooms. There are a lot of food options and the food was better than I expected. We had the jerk chicken on the beach everyday and it was great. We were frustrated by the noise, the nightly entertainment took place right under our window nightly and a DJ would play cheesy kids music for most of the night before that. We had several nights where they were doing some sort of construction below us that kept us awake. We found ourselves without hot water several days and there was a huge leak outside our room in the hallway the entire time we were there. They did cover the cost of our airport transfer for the inconvenience (I would also recommend you taking a cab over taking the airport shuttle bus.) There were several really sweet and helpful employees including Claude at the waterfront and Camille who organizes excursions. The front desk staff were also lovely especially on arrival. We had an enjoyable stay, the beauty of the beach made up for the shortcomings and I would recommend for that alone! If you don’t have kids maybe consider and adults only resort.
We loved the resort, beautiful grounds and spacious rooms. All inclusive food was great as well and the service was excellent.
I love everything
Overall service is horrible apart from few staffs they were helpful. No room sign in each floor which makes it difficult to find room. Swimming pools and the beach are beautiful
Great moderate family resort
The food was excellent and the rooms were spacious, but the service was not where it needs to be. Our room had a broken balcony lock, the front door wouldn’t shut properly without shoving it and the washroom appeared dirty. It took forever for them to send someone up to fix the issues and they still didn’t get fixed. Any time we placed an order for a drink or coffee at breakfast, we had to remind the servers multiple times before we finally got served. And there were no activities that were fun on the resort which meant you had to leave it to be entertained. Their bbq jerk chicken was on point though.
More options with food
Whilst good and service was good, we were disappointed by the standard of the room . It needed updating and smelled musty. Paint was flaking, wood was chipped and broken, furniture was old and in poor condition and there were mold spots on the curtains . For the cost of the holiday the standard of the accomodation did not match !
In the most the experience was good, however, some of the staff needed to raise their game. There were times when you would ask for things and nothing would happen.. frustrating and stressful at times.
Limited choices at restaurants. Limited choices for restaurants. Food was okay. In general staff was abundant but inadequate. Disappointing resort.
The best trip ever
Where do I start?? I visited with my family of 6 to celebrate my birthday and my butler Ronald made sure to make this birthday memorable! Many of the staff members would walk by me and wish me a happy birthday! I can’t wait to visit Jamaica again because I will definitely stay at Jewel again!
Property is well maintained and the staff friendly. Food was about a 3.5 star out of 5; however, you won't get hungry, plenty of options. The only restaurant needing reservations was the Asian but you needed to book days in advance booked days, so I can't rate this one because we couldn't get in. To be fair if I wanted to eat dinner at 9:00 pm we could have eaten there. During the week no issues getting chairs on the beach, until the weekend got there. We got a shady spot early, but people escaping the sun soon surrounded us by 1:00pm. Overall a great time!
The room and view were beautiful! Staff was extremely friendly and helpful with getting around. The facility is so nice and homey. Will definitely be coming back
The Jewel Grande is beautiful and the food was excellent. The steakhouse and seafood were very fresh and prepared very well. The staff was amazing and so kind. We will be back and encourage others to visit right away.
Great location. Good service. Relaxing
We came to the Jewel Grande for my husband’s 30th birthday and it was such a blast! The staff are so nice and friendly, and went the extra mile to make the birthday celebrating special and memorable. The property is very well kept, and I found it really nice that our room was cleaned super well every single day. It was so beautiful everywhere we went on the property we loved our stay there so much we didn’t want to leave! Thank you to all those who work there for the amazing experience, we will definitely be back!
We had an amazing stay at the Jewel Grande. The staff were all amazing however id like to mention a couple that stood out. Upon arrival Vernon immediately made us feel welcome and assured us that we were " The Jewel of the Grande"... Gary was our favorite bar tender in the Lobby Bar always treating us like family. Shanna's huge heart and smile were both so welcoming. Entertainment work so hard and did amazing. We would absolutely stay here again.
Our 2nd stay at Jewel Grande Montego Bay. We love the ocean front junior suite with huge balcony w/ 2 lounge chairs. Love the beautiful grounds, amount of ocean/beach frontage and the vegetation. The staff is very friendly & pleasant and we felt safe there. However, this 2nd visit the food quality & selection had declined and restaurants could have been more efficient (and faster) w/service. In addition to waiting long for food to arrive, as a couple we seemed to have to wait for one of the few 2-top tables to "turn" (slowly!) rather than be given an available table for 4. I understand not wasting a table for 6-8 on a couple, but there were very few 2-top options in the restaurants and they were very stingy about letting us sit at anything other than a 2-top, even though 4-tops were available. They seemed to want to cater to the groups & families, even though we were the ones leaving tips after every meal (not necessary, but spread the wealth!). Servers also weren't efficient. They would make separate trips to bring silverware, salt, napkins and left dirty dishes on our table walking away empty-handed. We were served soup with no spoon and twice had to go after our own utensils to start eating while our food was hot. I think a training issue with servers but also feel Waves could have a few more tables inside & out and the Jam-Mex food was utterly tasteless. However, the hibachi show at Pierside was as good as we remembered. We will be back but would like better food options.
Accommodations may have been nice a few years ago but this reaort is in serious need of refurbishment. Rooms are very basic and require serious technology upgrades. Dining was adequate and also basic. Nothings special about this resort. I've stayed at 5 other resorts in Jamaica that were better.
Property was nice but our ocean suite room was very humid. Our bed was damp and the floors were very cold. Food was good butt a lot of stairs. The Jamaican people were Amazing. Super kind and very Kind. I would come back again.
The staff was nice.
Great experience
Amazing place, great food and great people
Very nice stay very peaceful
Wonderful large room with an ocean view! We loved leaving the window open at night to hear the waves. So relaxing. Too many stairs between the towers. But on the positive side, we got lots of exercise!
Awesome
M my y daughter and I had a wonderful time, food was awesome and service with a smile made accommodation for our outside excursion to and from.
The property could use some refurbishments. Cracked walls, peeling paint, old decor. But, the room was spacious and clean, there were many options for dining and the food was delicious, and the staff was outstanding.
Well wasnt very busy so some restaurants not open. We thought they had night buffet but ends and 230
The staff was amazing. So kind, and eager to assist with any need we had. The food and drink options were also really good. This was a slower moving resort and we really enjoyed it.
I did not like having to climb all of the stairs, when going from building to building. The area outside, needs a spot that you can get a sandwich or snack after 5;30 to 12 midnight. I think the Pelican grill would perfect for that purpose.
Staff were beyond friendly! Always happy and always saying hello. Rooms were nice and spacious. The view of the ocean from our balcony was stunning. We even say stingrays swimming. It was fun to snorkel around the little bay the resort had and was able to use the kayak. One of the staff took us out on the little Hobie sail boat they had. I recommend taking 10 mins out of your day and riding on it. It is free from the resort. The pools were great. Both of them are big with one swim up bar and with 2 hot tubs. We enjoyed the restaurants and the authentic food. We had lattes every morning from the Sugar Cane coffee shop. There is lots of lounge chairs on the beach with around 20 tiki umbrellas that a large enough to cover both lounge chairs. Staff are walking around asking if you need anything. We did 2 excursions, one the bioluminescence in the lagoon and the catamaran boat for snorkeling. Camille (the excursion person) was very helpful in setting those up for us. The resort is more of a relax and quiet resort. Not much for night life, which we enjoyed! We really enjoyed this resort and being in Jamaica!
Very friendly and helpful Great Place
Food excellent
The staff was very friendly and helpful. The beachfront was very rough and only have small areas that were conducive to swimming etc because of seaweeds. The nightly entertainment was very good.
We had a nice stay. Staff were very friendly and nice. Concierge service was helpful and responded to questions in a timely manner and very professionally. My elderly parent’s room didn’t have a shower, just a bathtub - which was really odd. They had to switch rooms. Concierge helped with getting a room for the following day. Disappointed that the kids area was under renovation without any warning. There’s basically no food available after 9:30pm. You have to order room service, which is $10 USD each time - which we found very inconvenient and surprising. The jerk chicken on the beach was good until we were served partially cooked chicken on two different occasions, which was disappointing to say the least. Food was good otherwise - JamMex, Hibachi and just regular lunch were our favourites. The views are pretty, the beach is nice as well. The resort is very quiet. My daughter loved the nightly shows - performances were great!
The property was beautiful and the food was excellent.
Our Spa treatments were phenomenal! The property was not as large as some of the other properties we've visited in Jamaica but it was gorgeous just like the pictures. Great food entertainment and staff. A fabulous holiday. Our butler Lennox was truly outstanding!
Wonder service people! Worth every penny for the experience! Great place to go!
From check in to check out was professional, friendly and stress free.
I visit this resort a couple of years ago and the upkeep was so much better last visit. So were the food options. The buffet doesn’t stay open all day, and from 2:30 till six you only have room service and a grill for food options. Our butler never came to our room, so on day three we had to request a sheet exchange. Customer service was excellent though and we had a really nice time.
It is a wonderful, well-maintained property with a friendly and helpful staff. The room was clean and basic. The bed was comfortable. The food was good but the jerk chicken cooked on the beach was delicious.
It was a great resort
Over all it was average. Dinner service was usually poor. Bring your own drinks to dinner as service is super slow
Liked: Friendly, genuine, helpful staff. Good food at Waves restaurant and good variety of American and Jamaican food at the Breakfast Buffet. Hated: Total lack of accessibility: you will not be able to get around easily on crutches, it would be impossible in a wheelchair, and forget about an elderly person with, for example, a walker! There is NO accommodation for the physically challenged. Secondly, there is a problem with not enough seating in restaurants at dinner time. There is no clear policy: is it that you have to make a reservation or is it first come first served? We were told the latter but had to wait almost an hour (45 minutes) to be seated, even though we were the FIRST to arrive. Very frustrating experience.
Great dining options, partial butlers, size of room, amenities
Everything was all to perfection
Everything about the property was GREAT.
The staff and service were excellent. Friendly and discreet. They are relaxed but when there are issues they act with a sense of urgency to resolve it immediately. The food was also good. Options for both kids and adults. I especially enjoyed the jerk chicken grilled on the beach, I appreciate the staff who is grilling by the beach all day. We stayed at one of the newly renovated rooms. We are with two kids and the room was spacious and modern. The properly is the perfect size so you don’t need to walk far for anything. There is a gym with weights and cardio machines. Conveniently, there is a juice bar located at the gym with healthy options. I definitely recommend for families with kids.
Great property. Good food, good drinks. Very good nye party with fireworks. Good entertainment at night with dance performances and DJs on the beach!
Limited options for dining and nightlife. The room we had was outdated and lacked any appliances. The staff was exceptional! We honestly did not leave the resort often due to our safety concerns. We also were due a refund on our stay, we didn’t use one of the nights and never received a refund.
The service and people were outstanding. a very nice resort and good value. the pools were a bit cold due to being in the shade if the buildings but the hot tubs and Carribean were awesome for a New Years trip timeframe. Beds were very comfy and food options really good as well.
The resort needs some serious updating. Staff, food, experience excellent.. The beach was also relaxing. I felt safe but additional lights out would be great. The facilities needs a facelift. The furniture in the room was old and the bed was subpar. For two nights I had hot water. They did end up fixing the water issue.. The hote has duo much potential but unless they update the resort it’s my last stay.
The service can be better
Mediocre service, not worth the price of 6k for 4 days. Limited.food options, run down buildings, not stroller friendly
They told us they were overbooked and did not give our second room until we really argued with them. It was 7:30 pm by the time they gave us our second room. They knew we needed an extra bed in the room, they did not provide it until the third day of our stay. Overall, horrible experience
We stayed here on our annual girls trip, I am the one that book the trip. I travel to Mexico or Caribbean every other month and l've never had a resort say they were giving you an upgrade only to be given a downgrade. We arrived at hotel and room wasn't ready, we went and ate and came back and they said it wouldn't be ready until 5:00-5:30, since we thought we were getting an upgrade and we needed a ground or first floor we waited and waited. When we finally got called up for our keys I asked him again this is a lst floor and ocean front they assured me again that it was. We get to out building and it was indeed not 1st it was 4th and it was not ocean front. We had all been up since 1:00 am so I knew if we went back we would never get a room so we just stuck with our room. Our air conditioner never worked properly electricity went off. TERRIBLE!!!! With that being said the lobby bar was great and beach waitress were good. Coffee shop girls were so nice to talk with every morning and made excellent coffee! Be careful eating jerk chicken I witness him use same tongs to put meat on drip raw chicken juice across cooked chicken then pick up and put on someone's plate! I didn’t eat the chicken after witnessing that. I wanted to love this resort, but I also wanted the room I paid for.
Beautiful ocean view.
The staff are so helpful and friendly
Property was beautiful! Every staff member was very nice and not asking for tips (even though we tipped everyone who helped us) it was nice for them to not be pushy about it. The food was AMAZING! Even the food at the buffet. We definitely will return next time we decide to travel back to JA. Thank you all for a smooth, safe, & entertaining Christmas vacation.
Jewel Grande Montego Bay Resort & Spa – All Inclusive | Home in Montego Bay | Travala.com
Everything in very close proximity. Beach, pool, dining