Jetwing Jaffna
8.6

Excellent

153 Guest reviews

8.6
Excellent
153 Verified Reviews
Read all reviews
Cleanliness9.0/10
Service9.0/10
Comfort8.8/10
Condition8.6/10
location10/10
Neighborhood8.2/10
Amenities8.2/10

37, Mahatma Gandhi Road, Jaffna, Sri Lanka. See map

Free WiFi
Parking available
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Banquet facilities
Accessible facilities
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Hotel Description

With a stay at Jetwing Jaffna in Jaffna, you'll be a 3-minute walk from Jaffna Clock Tower and 6 minutes by foot from Jaffna Public Library. This hotel is 0.3 mi (0.5 km) from Jaffna Vegetable Market and 0.4 mi (0.6 km) from Our Lady of Refuge Church. Make yourself at home in one of the 55 guestrooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Cashless transactions are available
  • Essential workers only - NO

Important information

You need to know
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
Special Instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Property Registration Number PV 74030
  • Additional fees apply to children for meals. Children ages 5-11 are charged 50% of the meal rate when sharing existing bedding.
  • Property Registration Number PV 74030
Minimal age
18
Optional fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Laundry

Entertainment

Smoking areas

Childcare

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Laundry facilities

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Wedding services

Designated smoking areas

Number of restaurants - 1

Bicycle rentals on site

Free self parking

Number of bars/lounges - 1

Terrace

Babysitting or childcare (surcharge)

Lockers available

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Hotel reviews

8.6
Excellent153 Verified Reviews
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Cleanliness9.0/10
Service9.0/10
Comfort8.8/10
Condition8.6/10
location10/10
Neighborhood8.2/10
Amenities8.2/10
10/10
Exceptional
Taufiq, 31 Mar 2025
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Good

10/10
Exceptional
Sandaruwan, 12 Mar 2025
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Spent three nights at Jetwing Jaffna on a trip to the peninsula. I grew up in Sri Lanka, but, never had been to Jaffna and I wanted to visit. Jet wing is a great base around which to plan a trip to Jaffna. It is new, rooms are fantastic, staff is very friendly and helpful. Restaurant and the food is exceptional. If you go there, try to get the Jaffna Seafood buffet. Unbelievable! Very convenient to drive or take a rental car to rest of Jaffna. Also walkable to the main city attractions including the bustling market. If I go back to Jaffna, I’ll definitely stay at jetwing again.

10/10
Exceptional
Charitha, 03 Mar 2025
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Great property and staff and a super vibe too in the center of Jaffna town.

10/10
Exceptional
San, 18 Feb 2025
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Amazing location and very helpful staff

10/10
Exceptional
Sashitha, 01 Feb 2025
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You could say: Had a fantastic stay at this property! The location was excellent, the rooms were clean and comfortable, and the service was top-notch. Highly recommend for anyone looking for a relaxing and enjoyable experience! great views, friendly staff, good amenities.

10/10
Exceptional
Sri, 31 Jan 2025
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Enjoyed an excellent stay albeit a short one, at Jetwing, Jaffna. The facility was excellent, meals and menu superb and the staff deserve compliments due to their efficiency and friendliness. Highly recommended. Will repeat our experience on another occasion.

10/10
Exceptional
Jennifer, 25 Jan 2025
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A much needed night of comfort and luxury

After staying in budget accommodation for a long time while travelling, I needed a night of comfort and luxury - which Jetwing Jaffna delivered! Very comfortable bed, great shower, lovely staff.

10/10
Exceptional
Sinnarajah, 04 Nov 2024
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very friendly, value for money

10/10
Exceptional
Karalas, 25 Oct 2024
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Close to town and very neat place.

6/10
Fair
Ish, 20 Sep 2024
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I expected something better at this property. Room feels old and cramped. Need to manoeuvre to get into small bathroom. In my opinion, in need of renovation. I would not stay here again. Also, disappointed that hotel did not respond to two queries sent via Expedia messaging. One was to request change in bed type. To be fair, it was changed at checkin after I raised two single beds was not suitable, as per my message.

10/10
Exceptional
Saba, 21 Aug 2024
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Room size is bit too small

10/10
Exceptional
Arunothayam, 12 Jul 2024
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Located in the city very convenient, clean rooms good service nice food.

10/10
Exceptional
Jayanthi, 27 Jun 2024
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Stay was good.

10/10
Exceptional
Kunasegar, 16 Apr 2024
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It was good experience

10/10
Exceptional
Jegan, 18 Mar 2024
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👍

8/10
Excellent
Van, 22 Feb 2024
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The staff at this place was fantastic. Food was great. I wish they have pool and a place for all enjoy besides the rooftop bar. Overall it is good.

6/10
Fair
Kirusanth, 31 Jan 2024
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Could’ve taken the initiative to clean the room properly. Outside balcony had dead insects and was dirty. The behind the hotel there was waste water and would smell at times. The wifi connection was terrible it was non existent . I booked with jetwing for reliable wifi and cleanliness but didn’t have both.

8/10
Excellent
Sivapathasunderam, 22 Sep 2023
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Located in town adjoining a shopping mall and ATM. Excellent service with friendly front office and restaurant staff. What can be improved: name tags for all staff (i.e., no name tags for hopper makers).

10/10
Exceptional
Vinoth, 13 Sep 2023
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Great and friendly staff, great location

8/10
Excellent
Manivannan, 07 Sep 2023
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Staff needs a lot of training.. especially the dining staff who were extremely unprofessional

8/10
Excellent
Saba, 05 Sep 2023
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Location

8/10
Excellent
Don, 11 Aug 2023
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Rooms are bit compact, But great dinner Buffet.

Compact, a bit dated rooms. But dinner buffet is fantastic

2/10
Poor
Sivagnanasundaram, 08 Aug 2023
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Lot of mosquito no chair or table Breakfast is expensive, don't have a good variety Only one towel Room is dirty

10/10
Exceptional
Ashley, 01 Jul 2023
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The staff were very friendly. It was in the middle of the town center. I enjoyed. the food served at the hotel.

8/10
Excellent
Verified traveler, 26 May 2023
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Clean and friendly but pricing errors

Good hotel but at check-out, price was inflated, then a higher than official exchange rate was used to calculate the cost, and then wasn’t given the option to be billed in the local currency, which I beleive isn’t actually legal. Ended up as a result paying way more than agreed.

8/10
Excellent
Yogalingam, 06 Apr 2023
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Located in the middle of the town, very convenient. Supermarket is on the next building and easily accessible transportation such as train, call taxi, auto rickshaw etc... Excellent staff.

10/10
Exceptional
RAJESH, 19 Feb 2023
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The property is located at close proximity to the business places and at the same time is not very noisy.

4/10
Poor
Inuli, 03 Jan 2023
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This property is up as a 4 star hotel but when we got there we were told there is no gym or a pool which means it is technically a 2 star hotel. It also has very limited space in the rooms and the bathrooms are tiny, the only good thing about the hotel is the delicious food.

10/10
Exceptional
Verified traveler, 14 Dec 2021
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Great service

Conveniently located in the city center. The staff were very professional and helpful.

8/10
Excellent
John, 06 Mar 2020
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Property was nice, but not as nice as other Jetwing hotels. No pool and limited facilities at the rooftop bar. Close to the town and fairly near the railway station. Plenty of staff but with a lot of 'Trainees' and we got the impression they were gossiping about the guests. Minor issue was getting a taxi to the railway station, we asked them to book one and they just went into the street and got a really scruffy, dented and tiny little local car for us - it was cheap, but not what we expected from a 4 star hotel!

8/10
Excellent
Indu, 12 Feb 2020
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A pleasant stay.

10/10
Exceptional
Senaka, 01 Feb 2020
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Stay at Jetwing Jaffna on Mahatma Gandhi road.

Enjoyed the stay very much!!

10/10
Exceptional
Grace, 28 Jan 2020
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Reakfast wasn’t ample and tasty. Rooms were clean and enough space. Staff were friendly and helpful. Will definitely stay again.

10/10
Exceptional
Verified traveler, 13 Jan 2020
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Clean and good breakfast .near to city centre. Very helpful staffs

8/10
Excellent
Arry, 23 Dec 2019
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Nice hotel probably 3 star; in a good location. Staff is friendly and food served in the restaurant is excellent

10/10
Exceptional
DPS, 14 Nov 2019
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Good property Pleasantly surprised to find a nice hotel in jaffna

6/10
Fair
Verified traveler, 18 Oct 2019
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Close to everything, friendly staff I dint like the towels it’s old need bit cleaner

10/10
Exceptional
Verified traveler, 07 Oct 2019
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This property should be rated well above 5 /5. It is a beautiful property and the staff are very attentive. We enjoyed lovely meals and an excellent cooking class.

8/10
Excellent
Verified traveler, 16 Sep 2019
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Hotel close to the Fort and shopping, and local supermarket for supplies, staff attentive and helpful, waiters in restaurant growing in confidence and English language skills. Bed was extremely comfortable. Manager of hotel very helpful in organising free shuttle to train station.

10/10
Exceptional
Verified traveler, 10 Sep 2019
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Service and hospitality is excellent , location also convenient for everything. Definitely I will choose this hotel again and recommend to my friends

10/10
Exceptional
Verified traveler, 22 Aug 2019
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Will recommend the hotel , great place , great service, great food

10/10
Exceptional
RSh, 19 Aug 2019
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Great hotel, friendly staff, exceptional food. Which there was more to do at the hotel,

10/10
Exceptional
Thamilan, 16 Aug 2019
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This is my second stay at this hotel. Front the front desk staff to every service personal throughout this hotel is very polite, kind and always wanting to help. As someone who was born in Jaffna and returning after nearly 25 years, I appreciate they are staying true to Jaffna's true human spirit. If you are visiting Jaffna you must stay here. Tip try and get the highest possible room overlooking the Jaffna Fort, the sun set is breath taking.

10/10
Exceptional
Naren, 10 Aug 2019
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Nice hotel. Quite clean, staff are friendly. Breakfast is great but no hoppers at the moment. It’s very near to Jaffna town. Near to a shopping complex with a food mall and a cinema. I think it’s a great location.

10/10
Exceptional
Verified traveler, 08 Aug 2019
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Good food, lovely rooftop bar

6/10
Fair
Rukshi, 02 Jul 2019
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Average

I'm terms of value for money it is not good. I would liken this hotel to any 3 star hotel perhaps my expectations were too high. The only excellent part of this hotel was the restaurant that was beautiful with delicious food and wonderful staff. This hotel reflects poor design, the rooms need sound proofing, the rooftop bar while nice could've been so much nicer with smart design to take what could be a wonderful view of the jaffna sunset. The service was not amazing but not terrible. We asked for a taxi to a restaurant and they instructed us to get one from the Cargills next door however I should note that there is a lovely lady who is at the desk at times and was excellent. We wouldn't return and the hotel definitely didn't reflect it's nightly rate.

6/10
Fair
Verified traveler, 18 May 2019
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Ok

Everything was great except for the very slow wifi that didnt work most of tje time

10/10
Exceptional
saravanamuttu, 04 May 2019
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Our second visit.Everything was fine. However restaurant staff should not assume all visitors understand Tamil.

10/10
Exceptional
Ganesharajah, 01 May 2019
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Great Stay

Rooms are large and plenty of light and air through the sliding doors. Staff are just amazing. They are very polite and kind. The only thing that bothered us was seeing senior staff discipline their employees in front of guests. It was not pleasant.

10/10
Exceptional
Verified traveler, 03 Apr 2019
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Rooftop bar and breakfast were just awesome! Staff very friendly and food in general very good. Close to everything, in the middle of the action yet quiet inside the hotel.

8/10
Excellent
R, 09 Mar 2019
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Nice hotel is a developing part of the country. Great location + breakfast buffet options.

8/10
Excellent
Bror A L, 25 Feb 2019
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Definitely recommend Jetwing Jaffna

Definitely recommend the Jetwing Jaffna. Front of hotel staff were extremely helpful. Food very good and service also. Very nice to come back to after a full day sightseeing. Thank you for a most pleasant stay!

10/10
Exceptional
Verified traveler, 17 Jan 2019
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Outstanding staff extremely friendly and helpful. Each of the staff were keen to give excellent service . Celebrated Tamal Thai Ponga and really involved us . Their kindness and friendliness made our trip to Jaffna

10/10
Exceptional
Verified traveler, 12 Jan 2019
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Lovely simple accommodation and an excellent restaurant.

10/10
Exceptional
SJ, 11 Jan 2019
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Authentic Jaffna hotel. Very comfortable; excellent food; centrally located

2/10
Poor
Verified traveler, 25 Dec 2018
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The staff state we had taken drinks from the mini bar when we dont even drink. I explained that but they still charged us for the mini bar. Check your mini before you check in.

8/10
Excellent
E, 24 Dec 2018
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Lovely hotel in Jaffna. Rooms were clean and comfortable. Staff were friendly and helpful. The only minor dissapointment was the lack of Jaffna cuisine available in the hotel restaurant. Was really hoping to sample Jaffna Odiyal Kool and Milk Hoppers and this was not on the menu. Rasavalli Kilangu Kool was listed in the breakfast menu but was not available either.

10/10
Exceptional
Gunaratnam, 22 Dec 2018
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We were family of four and all adults. We loved the roof top garden and the dinning area. Hotel location is good for business people, but not for holiday people. Reception/lobby is too small. Staffs were very friendly and helpful. We left at six in the morning and took breakfast pack. Quality of sandwich needs improvement and rest is ok. Over all we are happy.

10/10
Exceptional
Paul, 28 Nov 2018
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Great place to stay in this lovely city

Our 2-night stay in the Jetwings Jaffna was a great way to conclude our two week tour of Sri Lanka. The staff were very welcoming and the room facilities were excellent. Our meals in the restaurant were also very good. Thanks you Jetwings Jaffna.

10/10
Exceptional
Jana, 26 Nov 2018
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Very friendly staff. Comfortable rooms. Convenient location

8/10
Excellent
Verified traveler, 12 Oct 2018
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the close proximity to transport, shopping etc. the staffs are very courteous and helpful

10/10
Exceptional
Verified traveler, 13 Sep 2018
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The only place to stay in Jaffna!

Truly an unforgettable experience in Jaffna (for all the right reasons) thanks to the team at Jetwing

10/10
Exceptional
Soori, 11 Jul 2018
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nice, clean hotel close to Jaffna Town

8/10
Excellent
Adrian, 06 Jun 2018
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Pleasant stay

Happy with the stay, I understand this is probably one of the best hotel in Jaffna, in line with large hotels with trained staff, although some language communication difficulties. Good location and food was great (breakfast and dinner) and of good quality. Rooms were clean and comfortable. Shame there isn’t a pool. They also couldn’t process Amex despite trying. Though we had the same issue with other hotels in Sri Lanka.

10/10
Exceptional
Lena, 12 May 2018
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We received a gracious greeting and nice rooms. Excellent venue for an event. Air Con was loud as were some sort of animals at night so not the easiest sleep.

10/10
Exceptional
Narinder, 02 May 2018
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Experienced a pleasant welcome with Sri Lankan traditions, hotel nicely located in the heart of the city,easy access to public transportation and local stores,friendly staff ,good buffet.

6/10
Fair
Verified traveler, 28 Apr 2018
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No facilities provided for the driver. Staff were very stiff and unfriendly. Not very helpful either.

10/10
Exceptional
Verified traveler, 19 Apr 2018
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Hotel experience

Excellent Food and dining service . Good care of older guests.

10/10
Exceptional
Verified traveler, 17 Apr 2018
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It’s what a city hotel is like

It is a city hotel, so don’t expect any extra facilities as it is just for stay while exploring the surrounding areas! It’s comfortable, clean and the staff are very friendly and attentive to our needs and some went out of their way to help. Food is tasty and of good quality. I can’t complain

8/10
Excellent
S, 06 Apr 2018
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Great!

Great 3 night stay in very centrally located hotel with good view of lagoon. Great staff, small but comfortable rooms. Restaurant dinner excellent fish curry and king fish. Close to shop where could hire two wheelers to explore Jaffna

8/10
Excellent
Verified traveler, 05 Apr 2018
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Good Location

The location was not bad, very close to a shopping mall. Walking distance from the fort and other spots. Lot of restaurants around the hotel. They also have bicycles which we can use for an extra fee. The room was good and the staff was friendly. The only issue was that they had 2 single beds for 3 guests. Make sure to check out the rooftop to have a 360 view of Jaffna.

10/10
Exceptional
Verified traveler, 20 Mar 2018
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Nice hotel

Had a very good time. Pleasant stay. Courteus staff. Nice rooms with a good view from balcony

10/10
Exceptional
gihan, 26 Feb 2018
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Excellent hotel Friendly staff I will definitely recommend to my friends !!

8/10
Excellent
Nigel, 23 Feb 2018
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Good business hotel with rooftop bar

I travelled here with my wife to look at Jaffna and the peninsular. The hotel is very central and it is possible to easily walk to the main sights and there are plenty of tuktuks for longer trips. Unfortunately, the hotel seems to be a little underprepared for tourists so you will probably have to organise your own itinerary even if they find the taxis. Our room,508, was pleasantly decorated and spotlessly clean. It lacked a chair which would have been helpful when using a laptop. The view, of the side of Cargills, was uninspiring so I would recommend room 05 and 06 which have views to the front or 01 to 04 which face Seawards. The food in the restaurant is excellent. Westerners may wish to avoid the prawn curry which is tasty but very hot. The roof bar also serves snacks. The devilled prawns and pakora are particularly good. There are great views from up there as well. I can recommend Tiger, on draught, and the Energiser (lime and mint) mocktail but ask for no sugar (they will bring syrup for you to add yourself) The staff are very friendly and helpful.

10/10
Exceptional
Verified traveler, 18 Jan 2018
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The best hotel in Jaffna

This is the best hotel in Jaffna. The staff were very polite and helpful. The service was great. The food was amazing. We had a great experience staying at JetWing.

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