InterContinental Nha Trang by IHG

9.4

Exceptional

880 Guest reviews

9.4

Exceptional

880 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.4/10

Comfort9.4/10

Condition9.4/10

location9.6/10

Neighborhood9.2/10

Amenities9.2/10

Неплохой отель но наверное больше не понравился. Сервис немного хромает, хотелось бы лучшего от отеля известной сети. В целом все на неплохом но не больше уровне.

Love the property and room. Would yay here again. Breakfast buffet was amazing.

Good service and location. Less comfortable rooms.

Good hotel nice location perfect service. The negative side was a very noise air conditioning . Windows had not sound isolation as well and we were waking up every day at 6 am because of the morning songs of locals beneath the hotel . Beside this the room was smelly.

Enjoyed my stay here!

Amazing service and facilities.

Location was a good! Staff were very friendly! It was a great to stay with family.

Very nice and courteous staff

Location was fantastic, it’s on the Main Street and a couples steps over to the beach on the other side as long as you can dodge the cars. The interior of the hotel is designed like a 5 star resort, all the decor is up to date and resembles a high end hotel in Vegas/Hawaii. The gym had all new equipment and even had lockers available. Steam room and sauna were available but only after 4pm. The staff is very attentive, from the bell boy to the front desk, you were alway able to find someone to help. The only missing piece is a pickleball court, once the hype spreads to VN, I believe all 5 star resorts will have a couple courts.

X

Excellent stay

This is a 10/10 hotel. Everything about it is great. Superb breakfast. Central location. Fantastic room quality.

The staff here was absolutely amazing. Huy was excellent during check in and check out. Everyone at the club lounge was lovely, as well as all the pool attendants. Service was the real star of the stay!

My recent stay was great. Right across from the beach. Tue staff were attentive and very thoughtful. Definitely worth a visit.

The service was of the highest quality

Simply Great

Excellent in every way. Amazing staff. Fantastic breakfast buffet. Great location.

Good Hotel

Good view, good meal, good staff, really enjoy the time!!

Poor customer service. Upper management was unresponsive and unwilling to speak with guest regarding customer service issues experience by guest. 2 star service for a 5 star hotel.

Excellent Intercontinental Nha Trang !

The service is excellent, staff are friendly and helpful, we have some items left at the hotel, staff contacted and arranged to send them to us to next destination. The hotel well maintained and managed , highly recommended. Thank you to the staff and the hotel management.

when i'm there i feel at home i will return as soon as possible.

It was a great!

Good location and staffs are so kind and food is so nice too. Thanks for hotels staff, we really enjoyed our stay at ICH.

Great property. Restaurant was fantastic and the breakfast buffet was top notch. Room was beautiful. Highly recommended.

Highly Recommended

The hotel is lovely. The staff are friendly and helpful, the food is excellent and the facilities are new and clean. The in-house spa is outstanding. It's in a great location, across the road from the beach and within walking distance of a lot of great restaurants.

What i like about this hotel are the view, the room, the services. And what i dont like is the staff services, they need to traning more how to respond with customer. When I asked a staff about the lounge and facilities from my room, she reply me with a very impolite attitute. I dont know what happened with her but I was very angry about this because im a customer not begging her!!!

Boring breakfast, same menu for days we stayed. Location is OK.

Andrew

Everything was great! Just chairs on a beach uncomfortable

Great hotel, excellent staff and terrific breakfast.

Best experience ever

One of the best hotels I’ve ever stayed at. The people working here make everyone feel extremely welcome. The breakfast was amazing!

I stayed in a “Deluxe Room, 1 King Bed, Ocean View” which was on the 10the floor. As the room faced the ocean and the main road that ran along the beach, and the windows were not double glazed, you can hear all the traffic and occasionally some music playing outside. Even on the 10th floor, the noise was very noticeable and it didn’t help that drivers in Vietnam like to use their honks. If you need absolute quietness in your sleep, avoid the rooms that face the road/ocean or try to get a room even higher up. What exceeded expectations was the children’s playhouse/daycare with staff to look after to play with the young ones. There were a range of toys, a variety of crafts activities and the little girls could even get their hair braided and small nails painted!

Great Location, beach is located within minutes of walking. Great staff with smiles all the time.

Wonderful

Excellent.

Bests

Awesome!

This was my second time staying here. Great hotel in a good location by the beach, lots of restaurants nearby, very comfortable bed and pillows, they even have a pillow menu. Gym is awesome, breakfast is amazing with abundant choices. Staff are very well trained and all are very polite and welcoming. Was a bit disappointed with a dish that I ordered and they immediately acknowledged my feedback and took actions. I felt appreciated and valued. I I will come back again.

Private beach is good. Indoor pool is not so good as pictures.

Memorable family holiday

Excellent family holiday staff are amazing and couldn’t do enough for us. A few of us had a vomiting virus and went out of their way to help. Thank you so much. Pools excellent- catered for little ones as well as the older ones

Air conditioner not enough cool

Location was good - brand was supposed to be good. Hotel was in significant disrepair with failing elevators. Staff were ill equiped and unprofessional. Management simply did not care about the user experience. Worst hotel experience in all of Vietnam - and I have visited and slept in more than 63 hotels in country.

Good place

I do like everything and it’s fantastic view of the sea side ..beautiful....I loved it...

Buffet breakfast and dinner was top class. Sectioned off beach was great as well, you some quiet and peace if that is what you are after.

3rd time staying and still no complaints. The private beach was not as nice as before.

Great service and facilities. Good value for money

Great stay! Will difinitely come back!!

Everything from check-in with friendly staff to room condition and local areas was great. I was deeply satisfied with everything from this hotel. You should definitely try the hotel restaurant, The Costa! If you’re staying at the hotel, you get 10% discount, and besides, the food is amazing.

Great location.

Hotel right along the Nha Trang beach strip. Big clean and quiet room with nice view of beach.

Kids under 0.5ml water pool or heated pool The flat foot path at entrance we used to push my pram was pathetic was so small not wide enough hitting against the bush. This can be improve

Should have heated kids pool or pool water level under 0.5ml for the kids to improve your kids friendly service

Room condition is very excellet. Room amenity is good qulity. Everything is good.

The swimming pool is beautiful and has great view.

Open the mirrored Bathroom panels so the bathroom suite opens to the room. Excellent sea views decent size pool with good sun in the Morning. JBL sound bars and revolving love chairs in the rooms

upgraded to club level and what a wonderful experience.. worth every penny. from exclusive check in and checkout experiences to the exclusive lounge with view to the over the top service it was all in all an amazing stay.

Weird experience

Room service arrived cold - so went to bed without dinner. On the day of departure, one of the staff knocked on our door before 8.30am asking us what time we were vacating! Outrageous! Surely we have use of the room until check out and we don’t need to indicate when we are leaving. Too much upselling from the start. Despite being an ihg member, your only offers are a discount on an upsell! Again- nonsense. These sales move cheapen the brand. Hotel facilities are five star. The commercial approach and service however are not.

Excellent views from ocean view room. Amazing service at reception and concierge. Perfect service first morning of breakfast. Breakfast delicious! All good except only slight negatives was noisy lobby area and lack of constant pool service (except for one staff member) - I would expect service around pool for 5 star and we would have spent a lot more money! Thanks for a lovely stay ☺️

Very good hotel and will stay again next time at Nha Trang.

Room is a bit small with a roll away bed A little bit if traffic noise even for the top level

Amazing stay and amazing place

The trip to intercontinental hotel was amazing. The staff were super friendly and all the services was amazing. The rumor has i The staff were super friendly and all the services was amazing. The room was beyond my expectations with amazing views of the beach in 24 hour room service. I will definitely this hotel again and recommend to anyone headed to Nha trang!

The staff at this hotel is very friendly and provide great service. I always stay here when i visit nha trang. The breakfast buffet is good too. The room is very clean and constantly upkept very well

Very pleasant

It was really good to stay though we have not used the swimming pool. The gym room is spacious. The front desk staff and the concierge is very helpful in getting the directions for us. Its really pleasant to stay there.

Location is at the upper side of beach, less crowded. Great restaurants nearby with good ambience. A few stroll to nearby mall. The only drawback is air con does not function well in middle of night around 2-3 am, temperature will become hotter at that one hour not sure what happen probably in power saving mode. Overall, breakfast, pool, spa are great though.

Amazing view and service, however laundry can be a bit pricy compared to other vietnam cities. Very welcoming, offer great exchange rates as well as very modern and clean. Definitely worth the money

Cannot praise this hotel enough. From management to staff everything was outstanding. Strongly recommend using Club Lounge. Made our stay perfect.

Great experience of hospitality in Nha trang.

Wonderful hotel right on the beach and close to other shopping

Convenient & near to beach

Thanks for everything

Great job! Thanks for everything

Wonderful stay - loved it

I loved this hotel and really enjoyed our Club level room. The hotel is in a great location and you can walk to everything. Very clean and lovely room. Breakfast was wonderful with a great choice but the coffee could be warmer. :) Staff were all very friendly and helpful. The staff in the Club lounge were great and especially the lady with the glasses (sorry I cannot remember their name). Our room was beautifully cleaned every day. Great hotel and would return. My only concern is about Nha Trang itself in the future as they are building a lot of hotels between the airport and Nha Trang and even a lot in Nha Trang itself. I hope they do not remove the cute little houses because that's what makes Vietnam. So overall a great stay and we really enjoyed it.

Nha Trang a bit too touristy for my liking

Beautiful hotel. Very comfortable and clean. Friendly staff. Fantastic buffet breakfast. Very busy road between beach and hotel, but staff always on hand to help guests cross. A little windy around pool, but helps keep the temperature down.

Nice hotel close to Beach.

Hotel Staff are very helpful and kind. We stayed in Club room. The service at the Club is fantastic. Clean beach. Will go back again!!

Try it.

Our stay was great. hotel was perfect, location fantastic.

Superb hotel

Fantastic stay. So comfortable that we hardly left the hotel :p Staff were friendly and efficient.

Total luxury with excellent staff

This is a high class hotel which prides itself on excellent service and facilities. The stay was totally luxurious in every way. Would highly recommend the Club Lounge too. The staff there are extremely attentive and offer great advice and service. Was a highlight for us

Great hotel in good location

Had a great stay at the intercontinental nha trang..rooms were large and a great view from balcony..breakfast was excellent with a great selection..the seafood buffet for dinner had a huge selection of seafood and was very fresh and the price was very reasonable..overall an excellent stay..

Good hotel

Nice hotel,great pool and nice room with ocean views Overall good staff ,except at breakfast due to English language barrier. Every day I would ask for tea with milk never brought always had to ask again,also asked for teabag got Vietnamese coffee. Good hotel but personally I prefer Sheraton next door for service

Great hotel in convenient location

Intercontinental has great facilities across from the beach. The staff were friendly and helpful. The breakfast buffet had a wide range of food to choose from. The hotel is also close enough to other restaurants, markets and shops. We had an enjoyable experience.

Excellent hotel, rooms, staff, food.

Seafood buffet and breakfast buffets were excellent. Staff couldn't have been more helpful in all areas of the hotel.

A great Value

We stayed at the Premium King Bed room. The room in credible beautiful and clean. The food are also delicious we ended up ordering room service on 3 nights out of 7 nights we were there! Breakfast spread were good. Ive been to many Hotels and safe to say its Breakfast spread are among the best ive had so far. This hotel also has a beachside service with beach lounge chairs specially for its Hotels guests with water and beach towels - the only downside is, this service only available until 5pm everyday.

Great hotel

Wonderful suite, exemplary staff who have been very well trained, and a good location

Destination wedding

My son's wedding was in NhaTrang and we stayed at the Intercontinental for a few days. It was amazing! Staff was amazing and helpful in every way! Would love to return to the exact place!

Amazing!

Best hotel we have ever stayed at! Could not fault anything about it.

Modern hotel in a central location

Really modern hotel, with helpful and attentive staff, who helped us with anything we wanted. It didn't give a sense of Vietnam but the hotel was very nice and I would recommend it to anyone looking for a high quality hotel in Nha Trang, The only downside is the pool was very windy as it was one floor up facing the seafront.

What a relaxing trip

Perfect location perfect room perfect view perfect concierge

A nice stay

Comfort & relaxing. Convenient

The hotel in downtown with ocean view.

Went to beacn and relax. Joging arong the coast. Visit local restaurant. Bud bath and Yan Bay water fall tour. The bach is not so cosy. Not clear water, no coral, many people, high wave for kids.

Hotel facilities are very poor.

Hotel is too many chinese tourist. And very loud in everywhere. Very disturbance. Never went to go there again.

Amazing rate it very well!!! Perfect location

5 Star all the way!

All areas of service are 5 star. The included breakfast is the best I have experienced. The Ocean view room was well worth it and the room has all the conveniences you can ask for.

This Hotel Trumps all other Intercontinentals!

I've stayed and many very nice hotels around the world but this has to be the nicest of any I've ever been at anywhere. Go Intercontinental!!!!!

Love love everything about the hotel. Will return.

Amazing stay especially love the hospitality at the executive lounge.

An awesome hotel

My husband and I stayed 3 nights and absolutely loved it! The room was spacious, the bathroom was luxurious and the view over the ocean was beautiful. The staff members were friendly and polite and helped with organising sightseeing and the excursion to Vinpearl Amusement park. But the best thing about this hotel was the modern design and the amazing breakfast. So much choice! Would definitely recommend to others as the best hotel in Nha Trang with the best location.

Fantastic stay

Fantastic place to stay with lovely staffs and very efficient services. We were very impressed with the room we booked, being very spacious, modern and clean. The location is great, a few minutes walk to the night market as well as having restaurants just next to the hotel. Would definitely stay here again on our next trip in Nha Trang!

Met and exceeded all expectations, arranged transportation for us to the train station and allowed us to use the beach chairs when we arrived several hours before the 3pm check in time

Good service - Although the traffic is busy, but the car speed is low(around 30km/hr), staff guide us to cross the 4-lane road; We were staying at Premium Room, everything is ok; Vietnamese hot-dog at breakfast is the best that I have ever met; The dinner buffet does not worth 850K/head.

Almost nothing to complain about

Very good hotel, great facilities. Staff members were generally great.

Absolutely made our Holiday!

Six stars out of five for a Memorable experience (Note we had club lounge access and this review refers to the 18th Floor lounge) I must admit I was wrong thinking the Sheraton was a better hotel. This year we booked late to stay, and that decision was the difference between a great holiday and a completely memorable holiday. We cannot thank enough the generosity, service and outstanding kindness offered at the intercontinental in nha trang. There was a certain European sophistication which is unique for Vietnam, and the staff represented this in the honest care and fast response to any concern. Genuine staff who are customer driven are better than non-genuine staff who want to provide only service. After travelling throughout France, Germany and the UK, I found this Intercontinental to be the highest level of service and the hotel InterContinental Nha Trang was designed by the Singaporean architect Tan Hock Beng. One evening our son left his iPod in the back of the taxi. Lam Pham and the other staff checked the CCTV footage and quickly tracked down the taxi and called the driver. By the time we returned a note was at the door saying they tracked it down. Room 1504/1404 29/9 - 03/10

I had a really good time at this hotel. The location which is in front of the beach, is easy to go anywhere such as restaurent, night market and some famous place in Nha Trang. The staffs were very good to communicate by English and very professional. The breakfast was very good and they had so many types of food you can choose. I recommend breakfast in here

Nice hotel, sunglasses were stolen from our room

We had a pair of sunglasses turn up missing after hotel staff cleaned the roomed. They did nothing for us but open an investigation which we will not know the results of until much later after they have interviewed all staff associated. Will never return since we cannot trust leaving our belongings in the room.

Nice and close to everything

The walk in entrance could be better. The pool is nice. We had the big 80square room which was amazing. Club lounge was great in the afternoon so relaxing with the best view.

The best place to stay in Nha trang

Outstanding customer service, hotel is impeccable. Convenient location.

Enjoyable stay at convenient location.

Great location and view. Somewhat felt short-changed of the view when given another room as the one assigned was not ready at 5.30pm when we arrived. More about the beach access could be advised. Really helpful staffs at the hotel.

Working staff girls

This hotel's staffs have been well-trained how to treat their guests.