Excellent

The heat didnt work and they changed the room in the very end but we were freezing for days

Very nice

Great location

The location of this hotel is great. The rooms are comfortable but the bathroom need remodeling.

Value property close to old port. Amazing pub 3 blocks south St . Pierre. Very friendly staff extremely comfortable bed.

The pool is great!!! Clean, walk distance from amenities

Beautiful property, close to venues and food, great service

Older property w good location to old port . But week I’m here restaurant & bar closed & temps are 3 degrees Fahrenheit. Would have chosen another property had this been disclosed. Furniture is way outdated. But all staff friendly and accommodating Good value property

The staff made our stay a wonderful experience. This is a beautiful hotel in a great location, highly recommended if you want to experience downtown this winter! The food and service is excellent.

Bugs and disturbed sleep

Bright blinking lights above our beds and bugs under the covers. Management was not overly concerned nor did they compensate us adequately for the lack of cleanliness and comfort standards at their property.

Overall, is a great hotel with good amenities, close to the old Montreal and downtown. It also has direct access to the underground city, and the breakfast buffet is very good. We definitely want to be back.

We really enjoyed our stay

The hotel is in a very nice location

Great location.

Everything was great but I must point out the fact that we waited almost 2 hours for our room to be ready. We arrived early (1:30 PM) and understood we were not able to check in until 3 PM. We returned at 3 and the room was still not ready. They offered the lounge area which was warm and clean but had only cookies and coffee. We left and came back at 5 and still waited a few more minutes for the room.

It was top of the Line

Excelent service

Todo increíble supet reconrndado

excellent experience the hotel was beautiful

Lovely room, quiet, staff all friendly, helpful and welcoming.

Pristine service but parking...?

It was a terrific experience staying at the InterContinental as always. Professional yet friendly staff. Very conveniently located at the old Montreal touristic spot. It would have been more helpful if there was a clear signage at the parking lot entrance. I can't still properly understand how the parking lot payment works and believe I ended up paying more than I should have. Had to pay everytime I took the car out of the parking lot and it was more than I understood for daily parking rate. Other than that, flawless service and good breakfast buffet.

Friendly staff, great amenities, clean and spacious room.

I stayed only for one night and it was perfect... quiet and comfortable!

My 11 year old son and I stayed here over American Thanksgiving for 4 days. The attentiveness and kindness of the staff really stands out. They went above and beyond to accommodate every request. For example, the kids’ menu was missing from the QR code’s menus, so they read it to me over the phone when I called room service. There were two things that weren’t unbearable but could be improved. First, the restaurant and room service menus were essentially identical which wasn’t ideal, but there are so many dining and take out options in walking distance it’s not the end of the world. Also, the rooms are incredibly dated design wise and are sort of shabby - it was obvious everything white had about 5 coats of paint on it, and there are still phones by the toilet, so it’s been quite awhile since they’ve done a proper renovation. However, the hotel itself is very nice and in a perfect location to explore the city, so if you’re not planning to spend a lot of time in the room it’s a great choice.

Was treated like royalty.

We stayed on the 13th floor (I thought that wasn't a thing?!). Anyway, the room was nice enough...basic for luxury. The ice maker did not work on the floor so needed to go to another floor, annoying but little deal. The bathroom left a LOT desired. Who really uses those tubs?? A bigger shower would have been great. The towels were not soft and absorbent and the toilet paper was the cheap scratchy stuff. Again, luxury?? The mini fridge was barely cool and turned all the way up. The TV, don't even get me started. Why not Smart TV's?? Casting from our phones from our apps is so archaic. The bed was decent. Only complaint was the edges of the mattress is very hard and almost hurts when sitting off the end of the bed. So much to be desired but was only one night. We also came from our favorite place the 2 nights before so...

Elegant hotel, great martinis :)

I liked how clean this hotel was. It was also convenient, we were within a short walking distance of the Old Port, and Old Montreal. Will definitely stay here again!

Property is fine but very old. The rooms and bathrooms are pretty old and could use renovations to up lift the experience.

Nice clean good area. Gym smaller than others.

Great place. Would stay again

Perfect location for everything. Great staff!

Had a great room on the 24th floor looking into the port area. Hotel service was responsive and quick. Room was clean.

It is beautiful and nice property. I am thinking of an advertise for considering the property as a part of old montreal and underground city of montreal. I realized the last moment of staying in the hole.

Convenience location

Great weekend stay. Clean spacious room, nice pool and good breakfast.

fabulous, great people, old and very eclectic and classy

Room temperature was cold, poor lighted. Breakfast was cold also.

très bien situé et tout le personnel est très bon ! la barre ci-dessous est la meilleure

Great Location

Great location. Only complaints are that entrance is a bit confusing and windows don't open.

You might find the hotel atmosphere more business type but staff are friendly and warm

staff were very nice

wish it had a lobby you could sit in/relax with a bar..otherwise, perfect!

My stay at montreal

My stay with hotels incontinental at montreal was supberb my husband enjoyed his birthday to the max. Food was wonderful, the service and care they were attentive to everything and everyone.

Great location, amazing and friendly staff

Very nice with a few issues.

Very nice room and hotel, but we had a problem with lighting functioning, but it was quickly fixed. Room seemed to lack a main light, so it was very dark at night and in morning. Also, we could easily hear conversation from the neighboring room, as if piping right through the wall. The TV and clock radio also created an annoying amount of light for sleep disturbance along with a blue strobe from the smoke detector. For a hotel of this caliber, these issues should be eradicated.

Staff excellent

Great area and wonderful views of the St. Lawrence from our room. Great staff and dining

Always a nice stay. Rooms need an update

The staff was amazing, and the hotel was clean.

Great location. Walking distance from the Cathedral, Old Port, shopping and restaurants. The staff was very friendly and courteous. The room was comfortable and spacious. The breakfast buffet had a lot of options and the best croissants!

Grand

Hotel is in good conditions but staff are not polite, they are pretending that we have no place to stay and begging to them to take us in and feed us free

We recently had a three-night stay at the Intercontinental in Montreal. The staff at this property was exceptional. They were welcoming, polite, and professional! Our room was a disappointment. It was very dark and tired. We could not open the black-out curtains without being seen by the room directly across from us. We were very close. Even with the sheers pulled, we could see into the rooms across, and they could see into ours. Two bedside lights were burned out and the drain stopper in the bathroom sink was broken. We did call as soon as were settled and someone came immediately to take a look. Unfortunately, we were told that there were no replacement parts for the bedside lights. They took the drain stopper out of the bathroom sink and we were left without one. Also, the wallpaper in the bathroom was peeling very badly. We were at the end of a three-week vacation, and we honestly did not have the energy to raise a fuss. So, to be fair, we did not ask for our room to be changed. We just couldn't wait to get out of the room each day to explore the city. There is a certain expectation when you book a room at an Intercontinental. We hope renovations are in this hotel's near future.

Unfortunately, this property, in particular the rooms, are tired and run down. Sadly I would not stay here again. Having said that, one person’s poor experience might be another’s wonderful experience.

Les tapis dans hotel

Les tapis etais pleins de poussiere. Je n’etais pas capable de dormir tellement j’etais congestionnée .

Great location for everything Montréal. Clean, spacious and excellent parking, shops & restaurants nearby.

It was good, we had a corner suite which was spacious,

Great location, very large bedroom/sitting room, very nice bedding/towels, nice bar/restaurant, lovely staff

We had a great couples retreat

You guys need to be more specific with parking add ons. I thought i was paying for parking but come to find out i paid an extra 35$ for the valet ? But all it says is “Parking”.

In addition to the property itself, what made the experience incredibly wonderful was the staff. From check-in to check-out and everyday. The staff at the check-in counter were incredibly helpful. Would definitely stay here again and recommend to everyone.

There are many sketchy characters around your hotel that made us feel unsafe. The carpets in the hotel need to be replaced as well.

Located at a prime estate near Viex Montreal. Very friendly and helpful staff. Pet friendly is a super plus. I would definitively go back.

Great stay

It is a wonderful hotel. Room and lounge were great. All friendly and helpful.

The entire staff were exceptional! I have not been to a hotel where the staff were so welcoming and happy at what they are doing!!!

Location was the best in Montreal for walking the downtown and Old Montreal. Room, staff and amenities were excellent. Clean and comfortable.

The staff was friendly and helpful. The hotel is in a great location near the old town. The hotel bar serves excellent French onion soup.

I love this hotel and would stay there any time I go to Montreal. The service is of very high quality, don't hesitate to try the lounge!

Excellent hotel with great staff and food! Just need a hot tub!

They really have a excelente team of work in every area and make this a wonderful place to enjoy rest and eat and be safe place i totally recommend the workers at the Hotel are very friendly, thanks Michel Anderson, Luis etc.

It was good and very nice and quiet, but extra vacuum cleaning would be great

A bit dated (old style) but clean and functional. Staff was great overall. Only minor complaints: bar doesn’t open until 4 pm (crazy) and dining room was very noisy as waiters were preparing for breakfast as we were eating - dropping several items. Also, audio quality in dining room was horrible. Location is great

room that we got was different From what we booked on Expedia

Weekend travel

Hotel was very comfortable and the staff was great. Room service excellent. Room was quiet and dark with blackout curtains. The view was pleasing. Location very good and close to everything . I want thank the concierge. Melissa, your were great with your personality and your recommendations for the restaurants.. I really enjoyed chatting with you without feeling rushed .. thank you

Staff was polite and attentive. Bathroom could of been cleaner. Hotel is old wallpapers are peeling off the wall.

Overall very nice hotel in a convenient area. Lobby is beautiful and great dining options. Bedrooms are dated but clean and comfortable

Staff very nice and friendly. Great experience.

The hotel was OK the edit around it. There is no shopping, but they’re plenty of restaurants to go to. We had to take taxis to get to the places we wanted to get to the concierge were wonderful overall the place was clean put all would I go back? I believe I would.

We really enjoyed our stay. The staff was consistently professional, helpful and friendly. The concierge service met every request like it was their pleasure.

Close to everything

I would definitely stay here again when visiting Montreal again. Breakfast was amazing!!! Everyone was very helpful at the hotel, can not say enough good things about this place!!!

There is a restaurant but is always occupied this is first time I had stayed in hotel and when called for room service well in advance of closing hours they were busy and never answered my call and when requested the front desk to transfer they said the restaurant will call back and which they never did and we slept in hungry. Also there is machine near valet and when asked gentleman standing there to help with valet if the ATM has only instructions in french he was very rude and said " you are at screen so look at screen and use Google translator". Other than these 2 odd experiences overall stay was fine

Everything was awesome

Super close to old montreal, walking around is super easy. There is also the metro close by

The rooms were clean and my son loved the pool

Great hotel!

Corner room with a huge bathroom and nice view. Loved the absinthe bar!

Great location, needs renovation.

The hotel was in a great walkable location to explore the different neighborhoods of Montréal. While the hotel was clean and the service accommodating, the interior feels dated and needs to be upgraded. The rooms were dark and the furnishings were old. This is not up to the expectations we have for the Intercontinental chain of hotels.

Perfect location

It's good.

No

I loved everything about the hotel.

Great service from check in throughout our stay. We enjoyed the pool and outdoor lounging area beside it. Also the wine bar offered reasonably priced wine by the glass or bottle. The location is great because it’s a short walk to the charming shops, cafes and restaurants in old Montreal. I would definitely recommend this hotel.

The property is located in a very convenient location close to the downtown shopping centre and old Montreal It has many issues with rooms and services To list a few : No enough supply for bathrooms One set of bath robe and slippers although it is a room for 2 Lights not working Short drain plugged No coffee machine in the room like other hotels No view from windows Had to carry my bags on stairs no elevator to the reception

It was good

Best hotel in Montreal

Nice hotel; great location

The room that comes with club membership is a great deal, as it includes daily breakfast and snacks. The room was comfortable, and the staff was helpful. Daily housekeeping was inconsistent.

Breakfast too simply to enjoy !

Convenient location for walking tour of old Montreal, great cafes, restaurants and bars, and downtown shopping. It is only 10 min walk from the central station as well. It was great!