iCove Beach Hotel

7.8

Very Good

122 Guest reviews

7.8

Very Good

122 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service8.4/10

Comfort8.2/10

Condition7.8/10

Neighborhood8.4/10

Amenities7.0/10

This Hotel is in need of major refurbishment, everything is tired, dirty missing or broken. If you require any of the following look elsewhere. Hot water, toilet rolls, clean bedding, clean towels, make coffee in your room, or even friendly helpful service. Very few of the staff fit this bill. Don't be swayed by the complimentary breakfast, trust me, you will be eating elsewhere. In summary Poor service, overpriced, tired and dirty.

A little dated

The hotel has a great location, looks great from the road, nice pool, direct access to the beach. Was told no outside food or delivery. Restaurant seemed like it was closed. Room was okay size. Walls could use some fresh paint, and mattress definitely needs to be replaced. Woke up with sore back and neck.

Could be great, but...

Check in was smooth. Got to the room and it looked great at first. Went into the bathroom and the toilet was leaking onto the floor. Nice puddle had formed. Informed the front desk and they had someone come mop it up with towels in the morning. Never addressed the cause and spent the next 35 hours with a growing pool of water in the CR. The shower didnt drain either. Standing water for two days in the shower. Problem never addressed. Whole bathroom with standing water from wall to wall is a big problem. They were indifferent. Huge red flag. Went to the restaurant and ordered a coffee in the morning. Got the smallest cup of coffee ive ever been served, which cost around 150 pesos, maybe more. Friends came to have breakfast with me. The "free breakfast' i paid for didnt work because i dont eat meat, so i ordered a veggie omelet. No discount whatsover, no 'hey we can give you 10 percent off" , (usually some type of empathy is shown) which would have been better than absolutely nothing. By this time the accumulation of their indifferences is starting to add up and Im getting frustrated. Never was i offered any type of discount or different accommodations, full price was needed for everything, and their lack of concern is a new bar ive seen set. Ive traveled to thousands of hotels and ive never seen such a cash grab on the coffee/breakfast and the lack of concern on the water issues with the plumbing. The pool and patio is beautiful, but not worth the other headaches.

Great hotel poor service.

The hotel itself is great located on the beach and near the local night district. However, there fees and services are outrageous. I was charged 200 peso for morning coffee and when asked for transport to the bus terminal I was quoted 500 peso. On a metered taxi the cost is around 180-200. I understand a small connivence charge but over 100% mark up is not reasonable.

Bed very comfortable shower ok room size comfortable. What makes this hotel average is 50 percent of food I wanted to order of there menu wasn’t available and drink options even less,it’s a shame we spent more time eating in the hotel next to it

Was put into a room when we first arrived which was outdated and the basin tap barely attached to the basin. They changed rooms when we asked. Would not stay again. Breakfast included was horrible, two dried wafer thin pieces of Ham, about 3” square.one egg and one half piece of toast.

Very loud until around 2pm. Broken faucet in bathroom but usable. TV didn’t work. Expected more for the money we paid.

Rooms need some maintenance. Old, musty smell from aircon. Fixtures are rusting in bathrooms. Overall was ok, just a little disappointed from my last visit. Staff is still friendly.

Nice hotel which leads straight onto beach. Rooms clean but toiletries a bit sparce. Hoel did refresh on request

The view was great .but limited things to bring inside the rooms . No cooked food allowed inside. No electric kettle inside the room . The staff service is good and very accommodating.

The positives about this property were: nice pool and hot tub; excellent view and right on the beach; half the staff we dealt with were cordial and welcoming. The negatives were: the other half of the staff we dealt with seemed like it was a chore to interact with us; our room was a "Deluxe", but would be standard at most other hotels; it was ok, but the walls were marked-up need to be repainted; the bed was only a double and slanted toward our heads (my girlfriend and I slept with our heads at the foot of the bed); there is no refrigerator; there was a light in the ceiling that would not shut off, which made it hard to sleep. The breakfast that comes with your room reservation is average. My overall impression was that this was a really nice hotel when it opened 9 or 10 years ago, but owenership/management has implemented cost cutting measures that have allowed it to "slip" a little. Not a horrible experience, but I would not stay here again. We toured a few other hotels that are nicer and give you more for your money.

Exceeding our expectations

We were very impressed with this hotel. It exceeded our expectations. Small things matter though 1. No hand towels 2. No hairdryer 3. No tea and coffee facilities 4. Very limited shampoo (1 between 2 people staying

The property was clean and the front desk staff were polite. The outside area besides the pool had loud music playing, only 3 loungers within the actual pool as visible within the photo. The remaining seating was wire with no cushions so very uncomfortable after 10 minutes, I was expecting at lease a relaxing poolside location that would enable you to lounge by.

Check in was fine. The food was pretty good! The staff wasn’t rude, but they certainly were not very hospitable. The WiFi was very spotty and kept going in and out. The beach was so dirty. The worst part was check out. They are a cash only hotel. They do not accept credit cards and this is NOT POSTED anywhere. I had to walk all over town in the pouring rain to try and find an ATM. When I did, it was out of cash. I ended up having to wire myself cash and go to a western Union pickup station. Was a nightmare.

beach was dirty. Noisy. Bad customer service. Bathroom was gross. Won't go back to this place again

Kids loved the pool

Great place from the pool to the free breakfast. Always look for opportunities to stay at the iCove!!!

Location and serve was excellent

All around great experience would stay again, employees were helpful made us feel welcomed

Nice

Newly furbished. Sea front. Staff are very accomodating. Beside a dive shop. However, the beach part area of the property was not being cleaned. They should make the initiative to develop, maintain, clean their most important asset, the beach. Curfew currently is at 10pm :(

Basic room (no hairdryer, water heater etc) but comfortable enough. Staff very friendly and helpful. Overall good value for money.

Does not have a lot of food choices.

4.5/5

AC aint that good in our room. Took a while before it got cold, but overall experience was great. Kudos to the staff! Super friendly

The property was affordable and it looked classy but a lot of things are no longer well maintained and they leave their broken items and laundry in the hallways

Place is nice and secured Food is excellent It followed aitf protocol Safe to stay

Place is nice. Staffs are accommodating

Underwhelming for the price

iCove wasn't bad, but for the money I expected more. Room: be wary of booking the cheapest room type, as they're windowless, which is OK in a budget hotel but not for a resort. Definitely recommend upgrading to the next room type. Hotel doesn't allow any outside food or drinks in the hotel and to that end doesn't provide a refrigerator, which is ridiculous for that price. Bed is very comfortable and whole room is clean and modern, very close to pictures. Minimum of toiletries provided, warm and powerfall rainfall shower. Wifi was down across the entire hotel when I stayed but connection to network was a decent strength. Staff: check-in guy couldn't be less interested but some staff offered greetings and were friendly enough. Food: free breakfast was pleasant, nice to sit by the pool area and eat. Hotel: Pool was attractive, nice place to relax although i felt they didn't make enough of the bar area. There is a happy hour (3-6pm or 3-7pm). Overall it's not bad, but a bit soulless. If they did a promo on the deluxe rooms I might go back, but I'm not going to rush...

Good we’ll go back

Very nice location staff very nice but reception staff not very helpful

No complementary coffee inside our room.

pool looked great ,no windows in room wouldn't stay again

stayed shortly after opening a few years ago so decided to check it out again and wasn't disappointed. Has been maintained well and friendly staff. Seems to stay booked regularly. Will stay again when in the neighborhood.

Loved our stay there staff was great! There was a group of men there though who party heavy and was noisy late at night

Food is very good

Nice holiday

We had a nice stay. The hotel was OK. The rooms are fine for two persons but too small for an extra bed. The area is nice with several attractions and good restaurants. My daughter (8) was very fond of the inflatable island.

I think all keycards can access all rooms? Somebody opened our room while we're inside 😡

Perfect for Sunbathers!

(+)Soft sand underwater/no rocks. Super clean pool with FINEST sunbathing chairs (sits in 2 inches of water)ever. Room was large, bed soft, many cable choices, wifi an 8 of 19 stars. Great reception desk, guards do wonders parking. Night bartender and breakfast chef are tops of thier craft! (-)Not pleased with kids running the halls at 6am. But besides that nuisance I'd use iCove again for sure #bodyguard.inc

Nice ambiance. Good food. Very comfortable and relaxing place.

Solid place. Great service.

The reception staff was welcoming. Mario at the bar looked after all my needs and made me feel at home. He was the real all star here. Upon entering my room, my safety deposit box didn’t work. A staff member quickly came up remedy the situation. The property itself could use some renovations, however, my room and especially bathroom were top notch. The surrounding areas have a multitude of bars, restaurants and seafood establishments. Was able to have a quality meal late at night. I would recommend this place for families and solo travellers alike. The area was quiet when I was there. Could have easily spent another night or two enjoying the surrounding area.

the food great and staff friendly indeed. I suggest if you want a balcony or view pay the extra money. the standard rooms are very affordable but small and no view. although quite clean

Escape from manila

Great value for money right on the beach. Super clean room safety box includes a pool and breakfast.

Wonderful hotel with fantastic views

My wife and her mother stayed here while visiting family in the area. They were so pleased they booked additional nights on the second leg of their trip.

Great little hideaway

The rooms have no windows unless you pay extra. But you get used to it. Overall I liked it. Very modern and clean.

Most of the staff are very accommodating except the woman on the front desk. The food is excellent! We will certainly come back!

Fantastically FUN-tastic

Amazingly good and enjoyable

Great Resort

This hotel is excellent. Clean and modern with great staff and a true resort feel. Great value. Will be back.

The staff were very nice and accommodating. A nice location right on the beach.

Family break

Great staff good food tad expensive and great location and pool

The location of Icove is great and the food is also great. When looking for a great place to stay while visiting Subic bay Icove is the best.