The staffs were nice and friendly. The rooms were not too bad but need to improve.

Quite disappointed with the condition of the room. The door lock was not functioning properly. No spare toilet roll and we ran out of it in the middle of the night! The shower gel dispenser did not work. Shouldn’t the house cleaning staff check on these things when they clean the room everyday? Buffet breakfast spread was sub standard by Accor hotel std. Food was lousy.

room for improvement, especially cleanliness of the room. Need some major cleaning!

Excellent place to stay with a great breakfast buffet.

Nice and friendly staff.

3.5 stars hotel with 5 stars services Had a great stay here for 3 days and 2 nights, as this is managed by Accor so we have been expecting this, love the semi-indoor swimming pool and the water is warm, love it! The breakfast ambiance is good, they are also eco-green so there will be an aqua water tank in every corridor level, on 2nd night I'm having an unpleasant incident on the lift, however, they immediately took follow-up action and asked how I feel, even they treat me beyond expectations. Their staff were very polite and generous, will definitely come back if I have time for a holiday in the near future.

Good stay overall

Had a great stay here. The food was goodand staff were helpful and nice. Our train was very early and we were disappointed that though the room is ready early we had to pay for early check in. We stayed a while so it wouldve been nice if they provided the customer service for early check in. Otherwise rooftop pool is nice but always crowded. The gym was nice and clean. Not many options to eat nearby so we usually ate in restaurant or took taxi for offsite eating

Poor cleanlines issue.

Sink was clogged. No cover on bolster. If not because of super helpful security/valet team, i would give them 1 star straight.

Comfortable hotel

Check in was smooth. Hotel located in easy access to every where in Malang. Food is superb.check out process was quick and prompt. Special mention to Housekeeping lady in 5th floor very friendly staff and accomodating.

Hotel cleaning must be improved,very older hotel

Booking under with breakfast but staff still check n check

WiFi weak need to improved.

1. During check-in i found that even though I booked for 4 ppl in the room, there was only 1 double bed in the room. The two options were to sleep on the couch or pay for additional extra bed. That was not a nice surprise. 2. Ibis Style does not have an adequate system to ensure basic necessity for the room is catered. An example will be the number of towels provided. Ibis provided only 2 towels when clearly there are 4 people staying in the room. When I requested for additional towels, I was advised that this will incur additional charge to which I expressed my strong objection. 3. Room cleanliness is average, it appears that vacuuming of the carpet was not done in a thorough way as I have found evidence of insufficient cleaning of the carpet.

Overall OK. The toilet at my room having water stagnant. Food same for the three days.

Good budget hotel

Comfortable and cheap

Great staff and facilities but boring location

Clean modern good facilities friendly helpful staff BUT the area is sterile. Nothing to see or do in walking distance. If you don’t mind using GRAB to get around town this hotel is a good option but if you prefer to be walking distance to town not good

good experience

a good services for family trip with a roof swimming pool made it perfect

Not as good as Ibis standard

No taxi at morning from hotel Old towel which used for years Broken lift, remaining lift at extremely slow speed recycled steeler used for new guest Poor English even reception Weak water pump for shower

More than enough

There is no sufficient places for parking

good

Affordable comfort

I was in Malang about 3 years, and I think the hotel was under construction then. I like the green style and comfort. The breakfast was good with varieties, and the hotel is in a nice location for a tourist. The towels could be newer, and in all, I enjoyed my stay.

Ok.

It was ok...hotel next to nothing

Short but nice stay. Pleasant stay at Ibis Styles. Recommended.

Plain and Inexpensive

We stayed there for two nights. I found the location to be on a really busy street with not much around it to see. The front desk staff were very helpful (especially Mia), but there was a language barrier and miscommunication with other staff members (eg: laundry services). The hotel was plain and the room was clean and small. The outdoor pool was nice but it could get very windy up there. The restaurant food was okay but nothing special. Overall it was a plain inexpensive place to stay.

Good for price, but bad location. OK 4 overnight

Hotel is new. Has everything you need in a minimalist setting, but the location isn't convenient to anything. Had to walk along what is practically a highway to get dinner. Most staff helpful but, they have no city map. OK spot for overnight to Bromo.

Overall good hotel

It's a bit of a walk from the centre and there's not much to do/eat/see around the hotel itself; however, it's nice and clean.

Great Hotel

This was my second time at Ibis, was a great stay again. Only complaint was cool bar not working, and after mentioning it twice to staff it was never fixed or replaced. But besides that great hotel in great location.

Would like to come back again one day

Being an Ibis this hotel is as reliable as the others. Clean and good location I definitely will come back. Nice breakfast buffet too.

Love the design and cleanliness

Hotel Max was small but the room size was fine for me. It was clean and bed so comfy. I loved the modern contemporary design and staff was helpful whenever needed. The location was near some nice bakeries, pharmacy, and 2min walk to Alesia metro station where you can reach centre of Paris very easily. The highlight for my kids was McDonald's and KFC around the corner. All and all I'd be back anytime.

Great holiday with family

Overall the hotel are very good and valuable on family trip. All the staff was very nice. We had a wonderful time in Ibis Styles Malang.

Good Located, Clean and Modern Hotel

I spent 2 weeks at the Ibis Styles Malang Hotel, the hotel staff were all polite and pleasant, smiling and friendly. The room was clean and modern and catered well for my needs. The 2 bottles of water they provided every day was a nice touch too, plus how they knocked for laundry and also returned it was very nice of them. The buffet breakfast again can't be faulted, the selection and freshness of the food was perfect. When I do return to Malang, it's highly likely i'll be choosing to stay here again.

A good place to park in Malang

We were very pleased with the hotel despite the fact that there was a power failure on one of the days. we appreciate their good service getting us a connecting room and helping with getting us an excellent driver to transport us to our next destination. We think the management could look into the shower room door which has been constructed with a gap causing an outflow of water on the rest of the toilet area when one showers.

Great hotel!!

Great hotel!! Great location, clean, comfortable, awesome hotel!!

Nice new hotel..

It was a good hotel with a nice interior clean room. But this hotel need more staff to help n serve the traveler.. The service is very poor.. But overall we enjoying our visit in this hotel..

Nice Hotel

It was nice to stay at Ibis-Malang. The room is not big enough but clean and tidy.

Overall ok

Overall ok. Service ok. Hotel is new but need better maintenance.

it was better than I expected.

I would definitely stay there ,if I go back to Malang. It was clean,comfortable,central and very efficient service.

average

the hotel is ver new and clean but unfortunately when we checked in, no bellboy to help us. breakfast is average, nothing special.

Fantastic Service for budget Hotel

Fresh, clean, budget new hotel @ Malang. The room is quite big for a budget hotel and the facilities like hairdryer, refrigerator, hot water maker is also there. The one that bothers me why there are no locks in bathroom. The breakfast is very good with a lots of menus (I like the croissant the taste is great). The restaurant is semi outdoors, there is kids corner at the restaurant. There is a swimming pool for adult and kids. Beside the swimming pool, you will see a gym. I was a little disappointed that the fees charged are very expensive (Rp 50.000) when my kid accidentally broke a glass when brushing teeth.

Ok for short trip

Overall the service was great but the breakfast wasn’t our preference and the room was too small for 3 people.

Parfait

Excellent hôtel Un personnel au petit soin, une grande piscine, une salle de sport, un petit déjeuner varié et excellent. Des gens souriants et bienveillant Je recommande

Friendly, but when we arrived at night no personell was on-site! and we had been given a room that turned out to not have enough beds. Surely they will improve...

Sangat menyenangkan

Tempat yg menyenangkan

Selama menginap cukup baik . Hanya posisi kamar saya pas si sebelah Lift sehingga selalua da bunyi2 dri tek-tok jika liftnya di gunakan Sekedar usulan Untuk Toilet nya si sediakan gantungan untuk pakaian seperti di shower nya

Het restaurant was heel erg onpersoonlijk. Compacte kamers met alles wat je nodig hebt.

Hotel bersih dan pelayanan ok, kekurangan ruang parkir kecil

Food so completely for breakfast and room very clean

Its good this hotel n comfort Next time i want stay in this hotel again

Impressive

Sudah kesekian kalinya menginap disini. Mengesankan dan harganya pun sesuai budget.

Ada tambah extra bed,tp air mineralnya tidak diberikan,sudah minta pun,sejam kemudian baru datang Waktu baru masuk kamar,sprei nya ada bercak darah

Hotel bintang 3 namun di hotels.com tercantum bintang 4. Suara kamar sebelah terdengar berisik dan kualitas tv kurang baik.