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Hotel Description
Located in Playa del Carmen (Playacar), Iberostar Tucán - All inclusive is within a 10-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. This luxury property is 2.1 mi (3.3 km) from Playa del Carmen Main Beach and 2.7 mi (4.3 km) from Mamitas Beach. Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
EarthCheck
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 24 hours
Professional property host/manager
Pets not allowed
Cleaning and safety practices
- Property uses a professional cleaning service
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Masks are available to guests
- Gloves are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Masks are compulsory at the property
- Reservation might be required for some facilities onsite
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: MXN 32.57 per accommodation, per night
We have included all charges provided to us by the property.
You need to know
- Pool access available from 7:00 AM to 7:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property is professionally cleaned.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property is professionally cleaned
- This property uses eco-friendly cleaning products
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
Optional fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Amenities
Most Popular
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Other
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Conference space
Garden
Children's pool
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Picnic area
24-hour front desk
Full-service spa
Spa treatment room(s)
Meeting rooms
Steam room
Sauna
Wedding services
Pool umbrellas
Billiards or pool table
Number of restaurants - 8
Tennis on site
Number of outdoor pools - 4
Outdoor tennis courts - 2
Snack bar/deli
Turkish bath/Hammam
Free self parking
Number of bars/lounges - 5
Number of poolside bars - 2
Number of beach bars - 2
Number of swim-up bars - 1
Beach umbrellas
Beach sun loungers
Pool sun loungers
Beach towels
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Supervised childcare/activities (free)
Water dispenser
Nature reserve
Proposal/romance packages available
Eco-friendly cleaning products used
Uncovered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible on-site restaurant
Bicycle parking available
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