Property Alerts

You'll be asked to pay the following charges at the property:

• Airport shuttle transfer per adult: RUB 300 (one-way)
• Airport shuttle transfer per child: RUB 0 (one-way)

We have included all charges provided to us by the property.

You need to know

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Non-Russian citizens: Adults and children must present a valid passport, visa, and migration card at check-in.
• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The check-in location differs from the property location. To check in, go to Khanty-Mansi Autonomous Okrug, Surgut, Aeroflotskaya Front desk staff will greet guests on arrival.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Optional fees

• Fee for continental breakfast: approximately RUB 300 for adults and RUB 300 for children
• Airport shuttle fee: RUB 300 per room (one-way)
• Airport shuttle fee per child: RUB 0
• Secured extended parking fee: RUB 350 per day
• Pet fee: RUB 250 per pet, per day
• Crib (infant bed) fee: RUB 500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

Belarusian

Russian

Bulgarian

Georgian

Azerbaijani

English

Italian

Serbian