- buy presentsTravel
Gift Cards 
Rewards!AVA Smart
Program
- USD
Loading ... Please wait whilst we find you the best room offers.
Hotel Description
When you stay at Hotel La Joya in Pachuca, you'll be connected to a shopping center, within a 5-minute drive of Hidalgo Theater and National Photography Museum. This family-friendly hotel is 1.4 mi (2.2 km) from Hidalgo Stadium and 1.6 mi (2.7 km) from Center of Art and Philosophy. Make yourself at home in one of the 100 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Pachuca? This hotel has 1894 square feet (176 square meters) of space consisting of a conference center and a meeting room. Free valet parking is available onsite.
Hotel policies
No rollaway/extra beds available
Parking height restrictions apply
Minimum guest age is 18
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 48 hours
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety practices
- Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Property follows sanitization practices of Safe Travels (WTTC - Global)
- Masks are compulsory at the property
Important information
You need to know
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Parking height restrictions apply.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Minimal age
Spoken Language
English
Spanish
Amenities
Most Popular
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Other
Elevator
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Conference space
Hiking/biking trails nearby
Laundry facilities
Arcade/game room
Garden
Library
Safe-deposit box at front desk
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
Express check-out
Wedding services
Designated smoking areas
Free wired internet
Area shuttle (surcharge)
Number of restaurants - 1
24-hour business center
Conference space size (feet) - 1894
Conference space size (meters) - 176
Number of meeting rooms - 1
Theme park shuttle (surcharge)
Designated smoking areas (fines apply)
Conference center
Snack bar/deli
Free self parking
Free valet parking
Computer station
Number of bars/lounges - 1
Terrace
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Wheelchairs available on site
Hotel reviews
Traveller
TravellerThe hotel was beautiful. The staff was so nice. Room was clean and comfortable.
TravellerThe value for this hotel is excellent. We weren’t expecting this level of quality when we booked the hotel.
TravellerPersonal muy amable y rápida recepción 👍
TravellerA great value!
TravellerClean everything inside and out nice and quiet and the employees are all very professional
TravellerEveryone was very professional and friendly, the hotel look very clean. Smelled good and is well kept. I was so happy with my experiencia that when i came back to Pachuca I stayed here again. It has a store ma bar, and a restaurant.
TravellerBuen servicio y limpio
TravellerThey need to improve their showers.
TravellerHave stayed here before and it is an average hotel but location that worked for our trip. Not all reception is bilingual but we did have a bellman that spoke good English to help translate. Bed was not comfortable and adjusting the air in the room was a challenge.
TravellerComing back
TravellerLove it
TravellerEverything was clean and very good service, and great view from the room to the surrounding area,this is my second time that I stayed in this hotel great.
TravellerWe have stayed here about 10 different times. There are positives, but there are a few negatives. - the beds are very uncomfortable - they only provide shampoo, no conditioner, no bath/shower gel - no ice available - few towels unless specifically requested
TravellerThe concierge staff were fantastic and went above and beyond in helping me. Thank you again!
TravellerI have never before stayed in such a cold room
I had to wear my coat and, when sitting, I would also wrap a blanket around me because the room was so cold.. I thought perhaps the shower would help warm the room a little but when I was in the shower I looked at the bathroom ceiling. The bathroom ceiling was made of slats and through the slats I could see electrical wiring, plumbing, and a light on somewhere. So whatever warmth there was from the shower went straight up through the bathroom ceiling. And, if I could see up through the slats, that means whoever might be working up there could see down into the bathroom.
TravellerN/A
TravellerNice old school hotel
TravellerGreat hotel. Will stay again on my next visit.
TravellerTodo excelente
TravellerLa vdd nos gusta mucho ir a este hotel lo recomendaría
Travelleren general es buena la estancia la atencion
TravellerSentí que se escucha todo del Pasio En el baño en un rincón estaba lleno de polvo y telaraña Y el room service no era tan amable
TravellerMuy buen servicio
TravellerUbicación es buena. Es cómodo .
TravellerLa gente de recepción muy lentos
TravellerTodo bien
TravellerMuy agradable y limpia
TravellerExcelente lugar
TravellerBuen hotel, no más!
TravellerMuy bie
TravellerUn lugar excelente para descansar
TravellerEn general muy bien todo
TravellerTodo excelente
TravellerExcelente estancia
TravellerExcelente en la limpieza muchas gracias
TravellerTodo estuvo padre!
TravellerClean and service oriented
TravellerEl personal de recepción no es amable ni te hace sentir bienvenido.
TravellerNa
TravellerMuy limpio, la cama era cómoda, acceso y salida a toda hora y todo el servicio fue bueno.
TravellerEl hotel increíble, la habitación y atención del personal, igual. Lo único malo fue el check-in. Hasta las 5.15pm, cuando en la reserva se indica que es a partir de las 3pm. Y no fuimos los únicos huéspedes que tuvieron que esperar. El gym muy pequeño, solo tiene 5 aparatos.
TravellerTodo ok
TravellerMuy agradable el trato del personal y excelentes instalaciones Muy recomendable!!
TravellerMuy cómodo lugar
TravellerEs un hotel muy agradable y tranquilo. Tiene accesibilidad a varios lugares para comer en la zona. Definitivamente volvería a hospedarme ahí.
TravellerBuen hotel, aunque no había frigobar en la habitación.
TravellerExcelente ubicación, servicio excelente 10/10
TravellerExcelente
TravellerLimpia
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
La Joya is a really pleasant place to stay
Everything was at it should be, we liked it a lot.