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22 May 2025
Thursday
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23 May 2025
Friday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Hotel Heinitzburg in Windhoek, you'll be just steps from Heinitzburg Castle and Schwerinsburg Castle. This hotel is 0.2 mi (0.3 km) from Sanderburg Castle and 0.6 mi (1 km) from Alte Feste. Make yourself at home in one of the 16 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No elevators

Professional property host/manager

Pets not allowed

Check-in from: 2:00 PM
Check-in by: 11:00 PM
Minimum check-in age: 18
Check-out by: 11:00 AM

Important information

You need to know
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve cribs/infant beds
  • This property accepts credit cards; cash is not accepted
Minimal age
18
Spoken Language

German

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Entertainment

Non-smoking

Childcare

Other

Laundry facilities

Garden

Free breakfast

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Number of restaurants - 1

Number of outdoor pools - 1

Free self parking

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Terrace

Babysitting or childcare (surcharge)

Wheelchair accessible – no

Hotel reviews

9.0
Wonderful38 Verified Reviews
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Cleanliness9.2/10
Service8.8/10
Comfort8.6/10
Condition9.0/10
Neighborhood8.0/10
Amenities8.0/10
10/10
Exceptional
Heidi, 13 Mar 2025
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Staff very friendly.

4/10
Poor
Hermann, 21 Sep 2024
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Too expensive

The hotel is clean but loud. The management tries too hard to make it a first class experience without success. The restaurant is clean and the food is okay, but not high grade cuisine. Restaurant staff is friendly but has no idea how to serve , which most of the people in that restaurant didn't even notice. It's a 3 star hotel, wanting to be a 5 star hotel.

10/10
Exceptional
Kenneth, 03 Jan 2024
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Wonderful views, helpful and efficient staff, very clean. Would recommend….

4/10
Poor
Jacques, 12 Dec 2023
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Promised with no delivery

It started great with staff made lots of promise to deliver certain things but that were it stopped. Check out was poor

8/10
Excellent
Herbert Christian, 10 Nov 2023
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Lovely view from open air restaurant

10/10
Exceptional
David, 17 Sep 2023
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5-star…! This hotel is fantastic. Everyone was so nice and helpful. Bed pillows, super comfortable. Internet works great. Amazing restaurant that overlooks the city and the mountains. Love the overall design of the hotel it is beautiful. Would recommend to anyone.

6/10
Fair
Chad, 06 Jun 2023
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The location is unique on top of the hill with an amazing view. The service is generally better than you find in standard Namibia hotels. Breakfast was very good. However, for the price paid, the bed was extremely uncomfortable (firm) to the point I had trouble sleeping. In my view, a hotel is essentially selling a nights sleep. Everything was great except the most important thing.

10/10
Exceptional
Jessica, 25 May 2023
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Quiet and safe hotel. Excellent dinner and breakfast. Make sure you have theor cappuccinos!

6/10
Fair
Patricia, 24 May 2023
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Overrated. Do not recommend

When we checked in, even though I knew it was prepaid, they gave us someone else’s paperwork and said we needed to pay. Eventually we got it resolved. Also the restaurant Leo’s was absolutely awful! Fine dinning? No way. The shrimp were overcooked, they didn’t give us the scallops and the chicken was sooo dry! Ridiculous overpriced and the worst meal we’ve had in our 2 weeks in Africa!

10/10
Exceptional
Bernd, 29 Sep 2022
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Very personal with a friendly and supportive staff, spacious room, great views over Windhoek and probably the best food in town.

10/10
Exceptional
Brendan, 13 Feb 2022
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The service here is outstanding.

10/10
Exceptional
Kevin, 16 Aug 2021
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Most wonderful experience at the top of Windhoek! The view was breathtaking along with the facilities and room was large. A pleasant time there with the wife and well recommended.

10/10
Exceptional
gary, 13 Jul 2021
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Hilltop Views

We stayed here for only one night but it was very restful and luxurious. The location was great to do one or two things in town. The front desk was great to ask advice about what to do or any general questions. The views from the pool are beautiful because the hotel is on a hill so you can see the whole town, and you see the same view from their restaurant. We had dinner there and it was delicious and a great way to end a trip!

10/10
Exceptional
Verified traveler, 09 Sep 2019
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Lovely location, great sundowners, nice restaurant and staff all very helpful, would highly recommend

10/10
Exceptional
Sorin, 22 Feb 2019
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Excellent hotel

Excellent location. The only suggestion I have is provide a complimentary water bottle to each guest in rooms. Is a small gesture that could be appreciated. Every hotel I rated worldwide does provide a complimentary water. Specially a 4 star hotel. Otherwise is a superb hotel and location.

8/10
Excellent
Verified traveler, 08 Feb 2019
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Oasis in Windhoek

Beautiful place, great garden and pool and terrace overlooking the city.. Nice respite from the nondescripts city of Windhoek. Rooms are ok, comfortable, clean.No tea or coffee making facilities in the room, not even a complimentary bottle of water.

10/10
Exceptional
Dr. Ralph, 16 Apr 2025
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Sehr schönes, familiär geführtes Hotel, mit ebenso schöner Anlage und Pool. Top-Service. Ideal, um in Windhoek anzukommen. Gerne wieder….

10/10
Exceptional
Jochen, 16 Feb 2025
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Excellent

10/10
Exceptional
Anthonius, 02 Feb 2025
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Atmosphere with excellent service

Excellent atmosphere and wonderful staff. Beautiful pool with a view.

8/10
Excellent
Anke, 26 Sep 2024
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Gute Destination auf dem Weg zum Flugafen!

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