You need to know

• The seasonal pool will be open from January to December.
• Pool access available from 8:30 AM to 7:00 PM.
• Hot springs access available from 8:30 AM to 7:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Contactless check-out is available.

Special Instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Property Registration Number 01140500019

Minimal age

18

Optional fees

• Fee for cooked-to-order breakfast: approximately MXN 100 to 300 for adults, and MXN 100 to 300 for children
• Self parking fee: MXN 100 per night
• Extended parking fee: MXN 100 per night
• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish