Hostal Sil & Serranos

8.6

Excellent

382 Guest reviews

8.6

Excellent

382 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service8.6/10

Comfort8.4/10

Condition8.4/10

location9.6/10

Neighborhood9.0/10

Amenities8.6/10

We enjoyed our stay here on our first night in Madrid. It was very small and the AC did not work but such are European hotels. We are spoiled in the US. Things were clean. And the front desk attendant was helpful but not overly friendly

We had a super stay here! The neighborhood was fantastic and the staff were very friendly and accommodating. The room was immaculate. Would absolutely stay here again!

Excellent. Fully recommended!

Necitabamos más toallas

very nice place and wonderful staff

This was a great hostel. It was clean , neat and the staff were very helpgul. We couldnot have asked for mote regarding location. Taxis, buses, the fabulous Metro were all mere steps away.thete wete so many places to eat and enjoy a glass of wine or two. Everyone was so friendly and helpful.

The hostel is in a relatively good location and right between two metro stops, which is great. Sleep is difficult though due to noise in the street and noise in other rooms which goes right through the thin walls. It's also pretty hot and the AC doesn't work. Water pressure is so strong you have to barely open the faucet in the shower or you'll soak the entire bathroom as the shower head explodes upward. To reach the shower head, you must play basketball or be part-giraffe. Overall, the hostel probably rates a 2/5 but the front desk's attitude was so poor I give the place a 1. I made a mistake and thought I was booked to stay one more night than I was. Instead of contacting me when I dialed to check out, they said nothing. I didn't know until I woke up the next day to an early morning phone call. The man spoke in an elevated tone telling me they'd charged my card an extra night, you're welcome, and I had to leave right then. I packed up quickly and went to return the key. He then spoke angrily telling me the mess I'd caused them but they'd been able to pull it off for me, as though they'd done me some huge favor. At no point had I been told there was an issue. No one emailed, called, put a note under my door, anything. The man's comportment was unnecessarily rude and a continuation of the brusque way he treated me when I'd checked in. I lived in Madrid a long time. His behavior was not culturally typical.

Fantastic place.

Una noche

La habitación limpia, cómoda y bien dispuesta.

Great experience: welcoming staff, attentive daily housekeeping, and very clean rooms. Excellent location.

Great stay for Madrid centre on a budget

Great place, calls itself a hostel it seems, but really a hotel. Old fashioned decor but all good. Baths in large en suite bathrooms; friendly staff, great check in and check out times. The staff were really helpful with printing out my boarding pass and keeping our luggage well after check out. Great part of town too! Muchas Gracias,

OK Hotel

As a professional who travels and stays in hotels across the globe over 200 nights a year, I use hotel.com to collect the reward nights. 'This hotel is phenomenal, great location, amazing service. And this hotel is not even part of the hotel.com VIP gold member exclusive, and it's worth it. Although hotel.com itself has declined greatly, the deals are now often the worst rooms in the hotel, hotels are not aware of the VIP member exclusive, and we never receive "guarantee late check out." at any of the gold exlsuive member hotels.

Not too bad!

This hostal is really well located near the 'Tribunal' stop on Madrid's metro system. The room I got was an acceptable size, and better than I would expect from somewhere that is 2 stars. My biggest complaint was that the hostal is noisy. Not from outside, but just the general noise of people on the corridors/in other rooms. Otherwise, good value compared to other properties in Madrid, very clean and well kept.

Great stay!

This is a quiet and pleasant little hotel, incredibly well located 3 minutes from the metro. You have a range of local shops, tapas bars and restaurants within walking distance. The rooms are large and very comfortable and very good value. Very clean, beds are comfortable, only issue I would say is that the water runs too hot or too cold, being tricky to adjust to the perfect temperature. Overall it´s a great value, close to everything and very nice staff.

Excellent location. Friendly staff. Small but clean and comfortable room.

Very comfortable and cozy!

First time booked hostal. It exceeded my expectations! Very cozy place. Feels like home from home!

Terrible never recomend it.Staff not professional.

Spotlessly clean and simple hostel

Spotlessly clean hostel in a laidback area. Very friendly helpful staff. Great position 2 minutes from metro so accessible to all areas of this wonderful city.

Location!! This hostel is at the heart of the city!! Very convenient!! Staff treated us like family!!! They were very accommodating gave us one of their apartments!! Beautiful and spacious!! Full kitchen!! Stayed 4 nights and had a great time!!! Definetly reccomend it!! Gracias Jose y Ricardo!!

Perfect!

Very nice stay. All very good including the location.

Good for a day ore two.

Good place to stay for what you paid. Nothing exceptional. Good fun aria to stay.

Nice and clean

We really enjoyed our stay at this hotel . Fernando at the reception was very nice and spoke good English (which we found was rare in the area) . We had a little problem finding the place even though our Uber driver dropped us off at the correct address . I think it was due to the fact that the picture of the building that the hostal uses is not actually the hostal. It was on the other side of the road and had graffiti on it . It looks like the same looking building but I little tiny bit shabbier looking (pic attached) . However we were very happy with the cleanliness of the room. We definitely recommend

Good location. Easily walkable to all of centro Madrid.

Great location, lovely people Good facilities. Metro next door

Very clean older hotel with very pleasant helpful staff. Close to shops and dining. Close to metro. Would stay again when visiting Madrid.

Great hotel

Great location, super service and clean room

Stay at Sils and Serrano

We enjoyed our stay. The premises were convenient and relatively close to the centre. The service was efficient and punctual. The hotel over all made a very good impression, which was validated during our stay. WiFi worked.

Perfect

This hotel is perfectly situated, absolutely spotless and an absolute pleasure to visit. Staff were excellent and friendly. Room was beautiful and incredibly well maintained, all amenities available and in perfect order. A simple little hotel, and a simple stay, but would definitely put it as 5-Star in its class.

No frills but that is what I wanted

No frills but that is what I wanted. Very clean. Good location.

Excellent hotel

Had an excellent stay , very comfortable , spacious and clean rooms . Very close to the metro station and places to eat . Very short walk to the city centre . Only draw back was that the room did not provide for making coffee or tea . But Would surely recommend the hotel .!!

Nice and good hotel well located.

The hotel is very good, clean, comfortable, the employees are very polite and try to help you with any information required. Well located close to Gran Vía and Puerta del Sol. Good restaurants closed by.

Nice hotel hotel close to downtown Madrid.

Very well located, close to nice restaurants and cafeterias. Good shop are on the way. Museum of the history of Madrid on the way. Gran Vía and Puerta del Sol are very close. Two metro stations close to this Hostal. We enjoy our stay.

Try this fantastic Hostal not far from El Centro!

The Hostal Sil occupies, like many in Spain, the 2nd and 3rd floor of the building. It is located in a very vibrant neighborhood with a lot of action (bars, stores, restaurants, etc.) and not too far by foot to the center of Madrid (grand via and Plaza del sol). Taxis are abundant in the area if you prefer not walking (not quite 1 mile) to discover the main points of interest. The bedroom at the Hostal was large, well appointed and very clean. They have a good wifi reception and a tv cable with numerous channel in English (if one is interested). Even though the room faced the busy street, we could not hear anything because of the double panel windows - which kept our room quiet and cool. It took a little time for the air conditioning work because it was 100 degrees outside. I would definitely recommend the Hostal, if you wish to discover what a real neighborhood looks and feels like in Madrid.

Good budget hotel in lively area

Room was comfortable and clean. Good value for money in Madrid.

Toni Brisbane, Australia

The gentleman on the reception in the morning who I understand was the owner was very rude and unhelpful at all times, even the other staff agree with my complaint. I asked him for some hot water and he said no this is a hostal, not a hotel! I asked him where the supermarket was and he pointed across the road and it did not open until 9am. The noise outside the room on the street at night was terrible with people yelling all night until 4am and shocking traffic with horns tooting all night. The general look of the hostal in the corridors was attractive and clean but the rooms are very dark. I would not recommend this hostal at all!

Lovely hotel, great area so close to centre without being in tourist central. Clean, large comfortable rooms and friendly, helpful staff. Also, 2 minutes from a fantastic juice bar!

don't waste time for searching and book that hotel

great location nice value cheap friendly stuff clean , i didn't use any transportation perfect location . thank you for making my trip to Madrid unforgettable

Good value

Very handy location, pleasant staff. Room was clean and quite comfortable. Large wardrobe, decent bathroom with toiletries and hair dryer. Lots of places for breakfast, including the Sideria right next door.

Incredible value for money

I stayed one night when I was in town for a Real Madrid football game. Excellent is perfect - 15-20 minute metro ride to the Bernabeu stadium or to most sightseeing places really. Hotel manager was excellent and very friendly with good English. Neighbourhood has tons of great quality and cheap eating places. Loved my stay here.

Great hotel in a cool area

Really lovely room, in a very cool part of town. I'll stay here again

very nice hostal

we had a wonderful time, the hostal is very clean, friendly, secure, great location, have stayed a few times and always great,

Nice little hostal ticks all the boxes

Great location in a trendy neighbourhood plenty of cool shops, cafes, restaurants, bars open til late, perfect for young people who love busy nightlife! Walking distance to main tourist attractions very easy to get by. Very safe the building gets locked after midnight need to ring the buzzer to get in. Spacious rooms get cleaned every day fresh towells etc. Excellent value for money, definitely recommend! Personal favourite "La Musa Malasaña" cool little place with the best tapas! Practice your spanish no english menu.

One night - quick visit to Madrid

Great location in the center, breakfast available right around the corner. Friendly and competent staff. Our room was a little on the small side, as it was to be expected right in the city. Unfortunately we found out that there is basically no sound insulation when a couple in the next room got down to business in the middle of the night..

Great hotel and great price!

Great experience and amazing price. We were a group of 3, and when we first arrived, we were shown a small room with 3 twins. For 10 euros more per night, we were shown a much larger room with 3 twins and an alcove with a double bed. We took that one and were very happy with it. 2 air conditioners in the room which worked perfectly (essential for visiting Madrid in late July when temperatures are over 40 C or 100 F). Wifi also worked well, and the front desk was happy to help with restaurant recommendations. The hotel is well situated on Fuencarral, which is a shopping street that heads down to the more central areas of Madrid.

Pleasantly surprised

We were a family of 4 and the rooms were very comfortable and surprisingly big. Internet very fast. The neighborhood noisy but understandably so because you are close to all amenities and in the heart of Madrid. The only downside if I may say is the lift being so small, but we decided to take the stairs most of the time. Service very good with staff willing to assist and very accommodating.

Superb customer service.

My family and I had a wonderful stay here for 2 nights and 3 days. The staff are very helpful, offering assistance all the time. Will definitely stay here again and will recommend this hostel to my friends and family when visiting Madrid.

Great location, comfortable and clean

Spent one night. We had 4 of us in the room and it did not seem at all cramped. The room was surprisingly modern. Loved the location, we could walk everywhere.

Good location

Faculty is not good enough. no kettle. No common equipment. toilet is good.

Lots of street noise and away from the main area.

The hotel clerk said because my booking was made the day before, the room I booked wasn't really available. So we were upgraded to a room with a kitchen. The lift is smaller then most in Europe. Our room was on the 4th floor. The first thing I noticed when I walked in the room, it was an older room that smelt like cigarette smoke. The bedroom was a separate room which was nice. The sofa bed was very uncomfortable. My elderly parents slept in the bedroom, and I got the sofa bed. Woke up with my back hurting. The hotel is quite a ways from the main area. Was very noisy all during the night. People honking, shouting, beer bottles kicked around. Was glad we only stayed there for one night. Our next hotel was much better, and was $40 less!

Very nice

Nice rooms comfortable only extra I could ask for was a kettle. Wireless speed test about 15mbs when I tried plenty enough like being at home. Good location Quite I thought considering it is on a very busy street.

Random choice and it turned out to be a good one.

Good accommodations in city center

Very convenient, close to metro, walking distance from many attractions. Adequately furnished rooms.

wow

So nice beaytiful hostal....

This hotel will surprise you from the outside

Initially we were very leery about the exterior of the hotel. There is one flight of stairs up the elevator and the office and hotel start on the 2nd floor the building. The hallways and hotel rooms were quite lovely and nicely decorated. It was quite a surprise! The staff was more than helpful and the beds were very comfortable and clean. There was a nice new flat screen with a lot of channels. There was NO hotel safe in our room but it was secure because the building was locked after midnight so you had to ring up to the office to open the door. The hotel was centrally located right at the top of the Fuencarral (a busy pedestrian street) and close to the Metro.

Great value, good location

I stayed 2 nights and found this hostal very comfortable and convienient. It is a short walk from the Grand Via where you can get a hop on hop off bus and there are lots of shops and places to eat nearby. If getting the airport express bus get off at Plaza De Cibeles and then it's not far to walk. The room was very clean and the staff friendly and helpful. I would definately stay here again

Good Value For Money

I stayed here for 3 nights... It was simply too good for the price I paid. Clean rooms with an ac and wireless internet. The team at the reception spoke good English and it was very safe. I did not have to catch a taxi at all as it was near the hop on hop off bus so I managed to see all the touristic sites. A1 Sil and Serranos!

Great Hotel for all

Wonderful little hostal. It had very clean rooms. A little small but for the price it was spacey. Staff was very friendly and helpful.

Excellent accommodations, courteous and helpful staff, immaculate rooms, beautiful bathroom, comfortable beds, great location

Good stay

Room and location was great. Clean. The concierge did not speak English. It was tough to communicate.

Great location, big clean room

This hostel room was just like a hotel room. Great location too

Good location and clean room

The hotel was in a good location with many of the major attractions within walking distance. We stayed at this hotel 2 separate times. The first time we had a less updated room, but it was still clean and very spacious. The second time the room had updated furnishings and was clean and spacious. Staff were helpful whenever issues came up and check-in and check-out was very quick. I would recommend others to stay here

good for a hostel

Excellent location. Reasonably priced. Room a bit old,old furniture, old TV. But clean and convenient.

Very good hostel at a very good price

The hostel staff was incredibly helpful and kind. I cannot emphasize this point enough. I was looking for an apartment and they gave me suggestions and tips. The room was incredibly clean and spacious. Every shop you could ever want (restaurant, grocery store, coffee shop, café, alimentación, etc.) is right outside and two metro stops are very close by. There is daily cleaning and the cleaning people are incredibly nice and accommodating. I would stay here again, guaranteed.

Very good option!

Excellent location and kind staff. Clean place and you can have access to shops, restaurants and the metro. All of them at a walking distance.

Excellent place!

한국인입니다. 4일 있었는데, 혼자 묵기에 아주 좋았습니다. 관광지랑 두정거장 정도 떨어져있어서 너무 시끄럽지도 않고, 깨끗하고 친절했습니다.

Muy mal insonorizado y calidad-precio no se ajustan, mediocre para el precio tan elevado de la habitacion. Muy bien comunicado y situación excelente.

El alojamiento está muy bien, pero hacía demasiado calor todos los días en la habitación y no sé podía dormir bien. Se notificó el primer día, pero no se solucionó

Hôtel tres bien situé et très pratique d'accès qui plus est avec une réception 24/24 ce qui n'est pas le cas des autres hôtels qui réclament un supplément pour arrivee tardive pendant la nuit. Accueil sympathique et café au pied de l'immeuble pour le pdj.

Bien comunicado, a 3 minutos de salida metro de tribunal y de bilbao también. Hay restaurantes, supermercados alrededor. Hay ascensor, después de subir un tramo de escaleras. Habitación tamaño normal. Caja fuerte. Limpieza muy buena. Temperatura ambiente muy agradable. Almohadas duras y altas. Pero, hay otras en la parte de arriba del armario más blandas. Hay que dejar llave al salir en recepción. Rollo de papel higiénico escaso.

接客サービスは素晴らしいが老朽化が目立つ

受付の方の素晴らしい接客 室内もしっかりしてルームクリーニングも綺麗 ホテル周りに浮浪者無し 残念点 冷蔵庫は無し バルコニーはすごく狭く外窓のロックは壊れていた。 土曜日は泊まってはダメ！ 外がうるさすぎる防音性能は低い

Muito bom, ótimo custo benefício.

Buen hostal

Es un hostal bueno, práctico y bien ubicado. Pero en mi óptica, es más hotel que hostal.

交通便利的小型住宿

房間小，住宿附近很熱鬧，離景點近，離地鐵很近，交通方便。

Trevlig och hjälpsam personal. Mycket bra läge med trevliga kvarter runt omkring. Metro direkt till tågstation Chamartin.

La struttura è in ottima posizione, si può raggiungere facilmente il centro sia a piedi con una camminata di 15/20 min oppure con la metro che dista circa 100 mt dall'albergo. Le stanze sono piccole ma dotate di tutto il necessario. Rapporto qualità prezzo ottimo.

Mycket för pengarna!

Mycket nöjd med hotellet och läget.

Hostal situado en calle comercial con todos los servicios cerca de dos paradas de metro . Pasamos dos noches ,estuvimos bien cama cómoda y sin ruidos por la noche .

Buena relación calidad/precio

Hostal muy limpio, de habitaciones amplias. Bien comunicado y muy buena atención. Muy buena opción si no se tienen dificultades físicas (hay alguna escalera).

Muy bien situado, limpio y un trato excelente

Una sorpresa

Una sorpresa. Pensaba que estaría más viejo y la verdad que me ha sorprendido. Y bien ubicado.

Muy recomendable

Hemos estado muy bien, muy amables en recepción, muy limpio y habitación confortable

He estado dos noches alojada y puedo decir que todo en general ha sido muy bueno , repetiré , gracias

Excelente ubicación

Muy confortable y bien situado. Es muy agradable llegar tarde-noche y siempre encontrar sitio para cenar rápido. Muy limpio. Y el servicio excelente. Repetiré, sin duda

Hostal recomendable

Muy buena experiencia. Calidad - precio perfecto. Muy buena limpieza. Localización mejor imposible. Sin duda volveremos a ir.

Muy buena situación! La habitación era silenciosa, a pesar de dar a la calle. Instalaciones limpias, baño reformado. Desayuno no incluido, pero hay sitios para desayunar a buen precio cerca. Muy bien comunicado!

Muy recomendable

Increible la atencion y servico, un gran lugar con excelente ubicación

Limpio .,súper .,céntrico y personal muy amable

Cosas buenas y por mejorar

Que tiene de positivo ** La ubicación ** El precio Que debe mejorar ** Los baños ** Los colchones ** Algunas habiraciones son muy pequeñas

La tranquilidad, la amabilidad y la limpieza, volveré seguro

soucis d’un insonorisation entre chambre

Fantastic Hotel

The hotel is in a fantastic location, and the room was very good with central heating (radiator).

Lo centrico,la tranquilidad y el buen trato con el cliente

hotel situato nei pressi della metro e a 10 min dal centro.. pulizia che veniva effettuata giornalmente! abbiamo soggiornato 3 notti ed è stato tutto impeccabile

Alojamiento en muy buen sitio, muy cerca del centro.

Localizacion.

Muy bien comunicado y todo muy limpio

Lugar centrico buen trato

Es la segunda vez que vengo, tiene lo que se necesita, es limpio, no hubo ruido, y esta muy buen ubicado!!!!!

Limpieza y ubicación

Limpio, céntrico, amplio, barato y cuidado. Las únicas pegas exceso de calor de la calefacción sin poder regular el radiador y las almohadas demasiado altas