Homewood Suites by Hilton Orlando-International Drive/Convention Center

8.2

Excellent

915 Guest reviews

8.2

Excellent

915 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service8.4/10

Comfort8.6/10

Condition8.2/10

Amenities8.2/10

Good

Stayed here before. Decided to stay again. Mirrors in room were dirty with splashes of water and flecks of toothpaste. There was a straw wrapper on the floor. The door of the closet kept getting stuck. The furniture needs updating. An elevator was out of service. We weren't aware there was a daily parking fee. The staff was really friendly. They have a great daily breakfast and weekly social hour.

The best hotel I’ve ever stayed in. Staff are so friendly!

This was one ofnthe nicer hotels I've stayed in. The night life is very busy, the rooms are spacious only wish breakfast was untill 11am. They close that breakfast up quick!

We loved this property, everything was good, conformable and clean. Think we are going to back as soon as we can

Nothing

Have stayed here in the past and it never disappoints.

We loved the friendly staff and the breakfast was clean and delicious

LOCATION

Hotel was pretty good overall. Had only one problem. Had to remind the front desk every morning to remove hairs from shower from previous guests. Its probably still there today. Breakfast was great. Beds a bit too soft. Pool only gets sun between noon and 3:30 because the way the building is built. Safe area and lots to see within walking distsnce.

Excellent location, clean and spacious rooms.

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Nice staff

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Great location to the Convention Center.

Great property, great stuff!

Hotel is in a great location. Lots of option for food and activities. Breakfast was great with a lot of different foods. Pool area was not kept up. Lots of towels laying around from previous guests. Room was okay. Definitely needs some updating.

The shower in the bathroom was very hard to turn on and off,and would stay on all night leaking water.I complained about it twice and nothing was done.Also the room had a bad smell.

Great location. Separate bedroom was nice.

It

Bed was great, proximity perfect. Hot tub not working properly.

Everything was great

The place is a bit hard to locate and was tough when we returned from dinner to have drivable areas blocked to avoid parking by no staying guests. The location is very close to International Drive amenities and entertainment. The room are small but ample for a few guests. Though the set-up of the room can make it feel disconnected.

I last stayed here 8 years ago and nothing has changed no usb c chargers in room.everything is showing it's age tables I dining area are damaged this hotel has definitely not seen any love for a long time. Staff were very good and friendly cleaners every other day evening food Monday to Friday is now just on a Wednesday used to be 3 star's but like a 4 star now a 3 star but struggling to keep it.

Nice and clean and located in popular tourist w

It was a very great location, little bit of an aging hotel, overall it is in great location very close to Icon Park where we visited. It has everything you need. Breakfest included.

The property My Likes 1. It was in a great location within walking distance to many things like, eating, attractions, & night life. 2. Staff were polite and tried to do what they could in their control but some didn’t (see issues). 3. Was short a set of towels someone brought up to the room with our late arrival. 4. The main lobby area was clean and had options for coffee, water, & tea for free. 5. Breakfast was good. Liked the protein options. 6. We had a great view of Icon park My issues were as follows: 1. The elevator did not work properly and wouldn’t come to the 6th floor to get you. We took the stairs down. Then my daughter was stuck on the elevator because it wouldn't go up to the 6th floor. They did get it working but the next day the same thing happened. 2. We requested towels/washcloths the morning we left out to do amusement parks. When we arrived no towels/washcloths were there. 3. Upon arrival we asked for an another pillow (closet had one) and blanket because we had a suite for 4. They didn’t have any upon arrival. We got the next day by going to front desk. 4. WiFi wouldn’t connect to my computer but would with phone. Had to use as a hotspot. Front desk really nice with trying to help after speaking with different people. It appears to be a common issue. 5. Asked about trash collect was told it wasn’t time. We were there 4 days in a suite with 2 adults and 2 kids. You do the math on trash. We took it out to the elevator when we would leave.

Very nice clean hotel! The staff were very friendly & pleasant. Breakfast was bountiful. I’d recommend staying here. Close to lots of amusement activity & restaurants!

8/10

Great people, clean room & great breakfast.

Hairs from previous guest in tub during check in Tub completely clogged Staff refused to clean Soaps and tissue boxes empty during check in Trash all over hall way during check in Staff did not provide crib upon request Staff refused to bring luggage trolly during check out

Conveniet location

It was alright 😞

Beds are a Full size not Queen so they are pretty small for two adults to sleep in. My son slept in the sofa bed and when we opened the sofa bed, the mattress was yellow on the bottom side (super nasty). The elevators would shake as they went up, and we stayed on the 6th floor however the elevator marked you were on the 5th floor. Other than that it was OK for a one night stay.

We love staying here! We travel to Orlando several times a year and this is one of our go to locations to stay. Spacious rooms, comfortable beds, great breakfast.

This property is in a great central location for international drive, unfortunately it is very dated and sad looking, the suite had everything you needed but was so tired looking, bed was clean despite finding a hair on the sheets, cupboard were stained and fridge and oven doors dirty, we won’t stay here again!

Very friendly helpful staff, ideal location situated between the park still will lots to do near by

Room was not up to Hilton Standards.

The only thing that was a negative mark is that housekeeping is every other day and not everyday

The building looks older but the rooms are spacious and walking distance to a lot of restaurants. Overall a great stay as it’s near a lot of places.

They put us in a room on the 6th floor at the check in we already noticed brown spots on the ceiling and during the hurricane the ceiling started to a leak. Then they put us on the 5th floor to a different room and that was also leaking above the window. The water was falling on my face. When I called the front desk the General manager of the hotel Vasek McMiller has threatened us to kick us out of the hotel and call the police on us. I have read previous reviews of this hotel, and it wasn’t his first time to do it. And it’s completely illegal. Evicting guests during such a critical time could expose them to dangerous weather conditions, making it a severe liability issue for the hotel. This guys should be a Waffle House GM but definitely not for a Hilton Hotel. This unfortunately was the end of the line for my visits w Hilton. So disappointing and scary that this bullying behavior is tolerated by corporate. Terrible experience!!!!!

The hotel is in a great location and very convenient. However, the property is old and rundown. We had two rooms. One smelled bad and the other room, the bathroom flooded using the shower. The furniture was dirty, and the covering was made of plastic material. Many areas in the hotels reeked of pot smoke. Is was disgusting! I would not recommend this property at all.

Couches were dirty. Staff was doing their best.

My family and I spent 23 nights at this hotel. We stayed in a 2 bedrooms accessible suites. We are very pleased and satisfied with the amenities and facilities offered by the very friendly and courteous staff. The breakfast was extraordinary and delicious. There were a variety of dishes to choose from the buffet. However the choices remained the same throughout our stay. The front desk staff were really generous and goes beyond call to fulfill their duties. I would especially liked to thank one such person who goes far beyond call to fulfill her duties. That person is Ms.Rosetta Kimraj. I would like to express my sincere appreciation to her for her kindness, generosity and helpfulness shown to us during our 23 nights stay. I would definitely recommend her for promotion. My family and I would choose this hotel again in the future. Thanks again Neesha Bachoo and Family

Breakfast was the bees knees

Friendly staff and spacious rooms

Homewood suites Orlando

Allways a good stay at any Homewood Suites.Good room choices at very good value including Buffet breakfast & Free parking

Will Not Return I’ve stayed at this hotel 6 times now, and each time it gets worse. When I arrived, the bed sheet had a noticeable stain on it, and to my surprise, there was no soap provided for the shower. I informed the staff, and they did clean the room the next day, but they left the same stained sheet on the bed—they just made it up as if nothing was wrong. To make matters worse, they didn’t even bother to vacuum the room during my stay. This is the third time I’ve encountered the issue of no soap being provided. It’s clear that cleanliness and basic amenities are not a priority here. I’m deeply disappointed and will not be returning. There are far better options in the area.

My stay was excellent. Everyone was so friendly and kind. The rooms were clean to perfection. It was a 10/10 for me. I would highly recommend this hotel to everyone. I would most definitely be coming back.

Rooms were clean, parking was easily accessible, hallways were quiet and the staff was extremely pleasant.

Ok value for money. had a few issues which i will be emailing the hotel about directly. first room smelt of sick, a good spacoous room but atayed in one night and couldnt stand the smell so was moved but to a smaller room which was not as nice. lack of towels throughout the holiday, everytime the cleaners came they took 6 towels and left 4 so we had to continually get towels which we had to get ourselves because we were told there was a lack of staff. complimentary coffee was always cold and not refilled regularly enough. breakfast staff were fantastic and really helpful but breakfast was very repetitive and we opted to miss it on a few days. when i booked the hotel it was advertised as having a free shuttle to Universal but when there we were told it was not available due to contract issues?? so we had to drive and pay parking whoch was an added cost to us. Hotel rooms were a little dated and hallways and lifts the same but it was a base for us whilst we visited the parks and the immediate area is great for restaurants and shopping . i probably would not stay there again though.

Overall the hotel was good, the housekeeping needs some work when rooms are cleaned, we were missed on a few occasions due to lack of communication, provided towels etc promptly when requested. Needs a bit of update and a faster lift.

Location

Clean great service and excellent location

Very quiet

It was excellent..!!! Sure ill be staying again

Great location and nice rooms. Very clean.

Property was very run down and rooms were dirty. Ants in kitchen and bathroom area. Beds not changed in 14 days. Cleaning services provided only sporadically and not fully cleaned just a "refresh" of certain areas. Would not stay at this hotel again.

hotel management must need to watch there employ working prograss, when I check Inn like 10 pm so I have given my name for room reservation which I did in advance thru Expedia pre paid but at the time of check in the guy said you have not paid so when we are going to call to Expedia call center so then they said your were already paid and we sorry about this and your parking is free for complementary which is good for me as I mentally prepare for parking fee , the second and main thing room cleaning staff were not clean our room properly when we stayed 10 days in same room and we only request to clean our room one day , so the hotel management were strickly monitor the cleaning staff and random check the room prograss otherwise hotel loose their rate on the hotel just because of the un loyal employ . breakfast is excellent , coffee is excellent .

The staffing was very nice and helpful. The breakfast is varied. I recommend this hotel and want to return!!!

Great place.

Breakfast I liked, but they clean or change towers every 2 or three days, the parking cost $5 a night The shower was leaking, I reported it 3 times, they came to see it but they never fixed it

Would repeat my stay

Great hotel

3rd time here great hotel great location perfect for family

Very clean, easily walkable to all attractions, front desk staff was very friendly

Everything was nice

The room was not thoroughly cleaned every 2 days as expected.

Great for families!

Everything was convenient, the dining, the shopping, the transportation, just walking distance to different areas. The nearest of the airport.

Too much noise from outside late at night

Was close to everything

Great 6 day stay!

Great location if visiting Universal or the Conference Center . The room cleanliness was very poor. Would nto reccomend.

Brilliant

Very nice hotel with a great lobby area to sit and visit in. Extremely friendly staff. Excellent location. Close to a ton of restaurants, shopping, Icon Park, and a quick drive to OCC (you could walk it-about a 20 minute walk). Nice hotel!

It had a good breakfast.

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There was ample parking. Full breakfast everyday. The staff at breakfast were so friendly despite the mess left by guests and everyone trying to take as much food as they could to their rooms or to go. The one downside was that the woman at the front desk wouldn’t allow me to give my Hilton Rewards # since I booked through a 3rd party. Highly disappointed.

my stay was very comfortable i loved everything about my stay here at homewood

The property was very clean and nice, the check in process was a little hectic as this must be a popular hotel and there are only 2 check in desks. I did prepay through Expedia but when I arrived I was advised I had to pay again. Expedia support was quick and effective when contacting the hotel to get my refund issued. No issues at all with the room.

House keeping was disappointing

Nice and clean hotel with many things to do in close proximity. The breakfast was also good.

Great hotel good breakfast friendly staff

The hotel itself was decent however our room was right by the outdoor pool, it was so loud in our room from the noise at the pool. I called the front lobby to ask if we could be moved because of the noise , they told me that since i was just staying 1 night they would not move me and that i would have to wait until 10 pm when the pool closed. To me that was horrible customer service and because of that i will never stay there again.

Ehh

It could have been better . The pillows were very uncomfortable and the every other day house keeping was not ideal for us .

Excellent Place

Excellent place, super clean, the room amazing super big.

This was my husband and I anniversary weekend getaway. The front desk was helpful and polite. The housekeeping staff was diligent at their jobs to clean up a wipes to keep the area safe and clean.

The suites were very clean and the staff was extremely helpful. I would definitely stay there again.

N/a

My room had roaches in the kitchen and the restroom. And it also had hair round the sink area and on the floor.

Súper nice

The room smelled terrible like smoke even though it was a non smoking room. The room had an air purifier plugged in on the kitchen table, so they knew it smelled. Each morning housekeeping would knock and unlock my door without permission. I had the deadbolt locked, they would continue to knock and retry to open repeatedly all before 8AM!!!! Miserable

Very very very very average. Asked 2 times for additional towels without getting anything. Finally had to go to front desk in person and ask for a 3rd time. Everything else was fine.

I can appreciate that for breakfast they had options for more health conscious individuals however they did not have any bacon. Also our rooms coffee maker did not work. Which wasn’t a huge deal but like to wake up and have a cup of Jo. And idk what is going on with hotels but it seems like the pillows they supply nowadays are worthless

Wonderful breakfast. Great stuff. Good location.

Our view was an air conditioner unit. The pool was large, breakfast was great and it’s close to the parks.

There were some stains on the couch cushions and the staff could have vacuumed and swept a bit more, but overall the stay was good.

Elevator so dirty bad smell garbage front Elevator for 2 days to old look

Enjoyed our stay. Will definitely stay again. Very convenient location.

The free breakfast was nice. Plenty of options they were just lacking in gluten free or dairy free options though(observation not a critique). The staff was Professional. The lovation was perfect for icon park or the convention center. The room was outdated but clean save the bathroom. Which had mildew or mold everywhere.

We really liked the room we stayed in. The property is older, but the room was comfortable and quiet. This was important because I was co-hosting a virtual conference from my room. We were at the end of a hall with only one room close to us and with little traffic by our door.

Great experience

My experience was perfect. The room was spotless and clean. The suite was super comfortable and equipped with everything that I needed I will definitely be booking again