Rented 1 room, they called me and cancelled, then gave me 2 rooms , one had no a/c, nothing was done , no money back no nothing.

Employees and management is very helpful, very respectful. I really liked it there

The property is not in safe environment and the room was old, stale smelling and had roaches

Facilities are a bit worn.

For what is was a place to sleep it was ok i would not bring my kids here there are ppl that live here as well as renting out rooms for nights and some of the ppl are sketchy and just alot of ppl walking around the rooms are small but workable they have a roach problem as well kinda infested semse like the owners dont want to out anymore money in to it and just hope they make there money out of the hotel and the ppl that are living there

I didn’t like people hanging around outside, the floor was disgustingly dirty. No shampoo or conditioner. Says coffee station but there is not! There is not 24hr service, the attendant was slower than molasses. And for $20 more I could have gone up the road to a much cleaner place!!

Roaches... 4 roaches

I had to kill 4 roaches. Didn't want to sleep there and left at 11pm

Worst hotel experience!!!

Please refund my money or I will stop payment. 5 minutes after entering my room I found 3 different live cochroaches. The elevator floor was sticky. The door didn't lock. I cancelled my room and want a complete refund!!!!

Reservation cancelled by the hotel

The hotel cancel my reservation without previous notice They overbooked themselves

All of the above

Upon booking my stay at the hometown studios Orlando UCF, I booked on Expedia from November 22nd through the 29th, which totaled $377.86 plus a 100.00 deposit. When I went to the front desk on November 22nd, a lady named Liza "Lisa" was very incompetent, rude, and seemed unaware she was checking me in. Liza showed me a room that was not clean yet, which was room (126), a disability room. Liza told me to wait for an hour while the room was cleaned. And she would go ahead and check me into room (126). When Lisa gave me my room key, it had the wrong room (124) on the key, so I went back to make Lisa aware that she had put the wrong room number on the key; she said, "Oh, I'm sorry," and changed the room number back to the room (126) and did something in the computer and told me I was good to go. Upon entering room (126), I saw a dead Roach on the wall. I started putting my food in the refrigerator, and roaches began coming out of the fridge from behind the refrigerator. I called Lisa to make her aware, and she said, "Well, I'll put you on the list for the exterminator on Wednesday, which would be the 27th of November." the same night, when I was sleeping, and someone tried to enter my room I had the door lock which is a safety lock. It was a man I was screaming, and he said, "Oh, I thought the room was vacant." I cried and screamed because I thought I was being robbed/ He said, "I'm the security guard. He said your room is on my vacant list. I don't know what's going on. They s

Very good service

I could never check in and they didn't refund my money, I didn't fix my fault, there was no one at reception

Don’t stay there it is just the worst hotel and attention

The room was smelling bad

This is not a good family hotel. It is old and not well maintained. It is rusty and not very clean inside.

Dirty. Smells bad, dirty sheets and the most disgusting roaches.

I paid for a 2 bed(queen) and got 1 bed(double)) there was no TV in the room and no one did anything to rectify the situation!!!

I paid for a 2 queen bed RM. on day of check in they only had a 1 double bed RM for 3 people. when we did get there there was no pillows in the room and there was no shower curtain!!!!! didn't get a price adjustment or an apology!!! was very surprised, I stay here often and this was NOT their normal response!!!!!

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I got there late because long line to get rental car but made it and security got us our room

Check-in process was slow considering I was the only one in the lobby. I sat there 30 minutes before the front desk staff called me up to do the paperwork. The bed moves when you sit on it so it’s obviously not a quality item. The bathroom had 1 bar of soap and towels, so very limited hygiene supplies. For the price I paid I didn’t expect much. It’s fine though, I just needed the room, wasn’t needing much. But I definitely wouldn’t spend days here.

Great staff, needs pest control asap!! Elevators need to be cleaned asap.

The personnel was friendly and accommodating. However, the floor was sticky, and the bathroom was not clean.

No AC. The A/C unit ran, but blew no air. The room has horrendously hot. No soap, no shampoo or toilet paper in the room for the entire stay. I had to go out in a heavy rainstorm at 11:30PM to purchase toiletries. I called the front desk and they advised a technician would fix the unit, nobody showed up. If they did, there was still no cold air in the room. Roaches crawled all over my luggage and throughout the whole room. I only stayed because everything was sold out in the area due to UCF Family Weekend. This so called hotel should be inspected and shutdown immediately…I want my money back, but doubt they will pay..

When we arrived, we found two used bath towels hanging on the back of the bathroom door, the AC wouldn’t go on and off automatically and wasn’t working very well, the turnstile plate in the microwave was missing, there was no shampoo or conditioner, there was a bug crawling and hiding in the rubber cushioning of the refrigerator door, the refrigerator appeared to be missing shelves and one bath towel that was folded on the shelf, turned out to have many black spots all over it, and the TV remote was not working and needed to be replaced. Since we checked in around 10 PM, the only employee at the front desk, tried her best to accommodate us. Unfortunately, she was unable to fix or adjust the AC and since the hotel was fully booked, she was unable to change our room. She did give us a new TV remote that worked, one small shampoo/conditioner (only one she could find), and two clean bath towels. She did here best at the end of her day. I wish I knew her name.

If the bathrooms were updated more I would have have a higher rating. But overall not a bad hotel for the price an location is good

I really enjoyed my stay. 5 minutes after checking in I got a call to my room from the front desk to make sure everything was good and working properly. very considerate !!!!

My room was in a world full of hair and mudge on the edge of the toilet. Please clean better

Everything was good. I’d give them a five star but the toilet kept running al night and it wasn’t able to flush.

They have bugs and allow ppl to smoke drugs outside their doors . So I had to smell that.

Staff is amazing!! Liza and everyone do awesome on a daily basis. House keeping also do a great job. The manager is a good guy and so is the gm. Its not bad for the price, you cant go wrong. Few bugs but nothing out of this world. Its not the Ritz Carlton so just have to take care of it. For most part it has been safe place to stay. Neighbors were awesome as well.

I found roaches in the room crawling on the curtains and bed. Was told there was no other room. Had to check out same day. Then spent 5 days on the phone for hours trying to get my refund back.

Expedia needs to do a better job inspecting the sites. This is not a facility for travelers to stay. The majority of the rooms are being used for short term rentals. The room provided was moldy in the bathroom. Not the best conditions to stay for a college move in.

check in was too slow.The room was dirty. No shampoo/conditioner. The sink was liking, we let the receptionist know about the issue for someone to fix it.thank God it was booked only forone night. No recommended.

Felt unsafe. Dirty room. Knobs off hotplate. Sticky floor. Flies. AC didn’t adjust. Migrants watching us move in. Smell of marijuana in the air

Been here for a while and they always treat us great !

good staff - helpful and fast service

Our room was double booked so we were placed in a smaller room and had to share a bed! The floors were disgusting and we had to ask for towels so we wouldn't have to step on them and have black feet. They were out of extra clean towels, but were able to give us some stained ones. The room was damp for our whole stay, even our sheets. Won't be going back to this location.

Everything was good

Dirty roaches f

there were a lot of bugs and room service was not good.

No lens for the bed, no towels in the room as service to get them housekeeping was gone next day. They didn’t give it to us. Had to go out and buy our own a quilt for the bed. Had road trip on Friday, so didn’t show up left early on Saturday just couldn’t put up with the hotel. I pay for two days I did not use. Had sign as under Car and still got warnings to be towed

This property is very unsanitary and unsafe. Upon checking in I was burdened by the smell of trash and urine through the halls. I checked in later in the evening and when I made it to my room there was a roach crawling on the wall. I booked myself for four nights but immediately wanted to check out early, but unfortunately was still charged for the full four nights despite me leaving within the same hour of checking in. If you are out of options and absolutely need something, then I wouldn’t fault you for reserving this hotel. But if you have the option, even if it costs a few more dollars, please take your money somewhere else.

For the price, its Ok

For the price, is Ok.

Really good

Strong musty smell. Saw one cockroach. Tv didn’t having a working remote.

smell bad

the bathroom looks disgusting and there is to much Clorox smell, the towels also smell weird and the toilet was loose.

The furniture was broken the room was not clean there was no toilet paper. We checked in late and we're giving our key only, only to wake up the next morning and find a parking violation because we didn't have a parking pass on our car that we were not given the night before.

Nice

Really good

They need to clean this place. The room was dirty and smelly, the floor was sticky towels were dirty!! And on top of that they charged my card for $111 because we checked in a few hours later! Never again!

Very pleased.

Clean and easy to access

Stove didn't work and bathroom wasn't cleaned properly. Smells like urine toilet bowl had black stuff around it. I just shower in my daughter's apartment

Very good!!

Great location

The hotel is conveniently located close to UCF and it’s not luxury but will do.

A great mid of way stop

Called to let the staff know our flight was delayed. I was told no one would be on site at midnight as they close at 11 and we would have to book third party and prepay! We had two rooms and had to pay an additional almost $400 as our reservations were don't almost a month in advance. We got there a little after 12am and were given keys by the security guard! One of the two rooms we had was absolutely filthy a well as the AC didn't work! We all ended up staying in one room and the security guard said to contact the front desk on the morning. Morning came and we spoke with them. At first they said they would move us then told us they would just clean the room again for us and check the AC. Manager would not come out and speak with us or view our pictures. Never offered to compensate he might we didn't stay in it. After room was "cleaned" the AC cover was left off and dust was all over the floor.

Called to let the staff know our flight was delayed. I was told no one would be on site at midnight as they close at 11 and we would have to book third party and prepay! We had two rooms and had to pay an additional almost $400 as our reservations were don't almost a month in advance. We got there a little after 12am and were given keys by the security guard! One of the two rooms we had was absolutely filthy! We all ended up staying in one room and the security guard said to contact the front desk on the morning. Morning came and we spoke with them. At first they said they would move us then told us they would just clean the room again for us. Manager would not come out and speak with us or view our pictures. Never offered to compensate he might we didn't stay in it.

Quiet n close to srores

It was a nice place

Our room smelled like an ashtray. We opened the fridge and two roaches emerged. There was filth inside of the drawers as well as clothing left behind by previus guests. There was what appeared to be urine on the floor of the shower. GROSS GROSS GROSS!

Front door very hard to open No remote for tv, went to office for a remote, it only turned power on and off, and volume, no channels Bathroom sink clogged up, goes down very slow Dresser drawer opens by itself Dead roaches on floor

Nasty

Checked in and went to the room, the mold was so bad that it burned my eyes, then we found a roach. We left the room and checked out.

Property was okay store is walking distance

This wasn’t exactly a hotel. It was more like a low income, pay by the week kinda place. We payed for two nights and cringed with staying for the one night we did. There were roaches, there was a used towel hanging in the bathroom. The floors were filthy. My 4 year begged to go home in the middle of the night from all the sounds we could hear all around us. Needless to say we didn’t stay our full time and just took the loss. Highly, Highly recommend if you have any desire for any kind of cleanliness; DONT STAY HERE!!

Would not recommend staying at this property. The room was not clean. I even saw a small roach in the morning. Aside from that it is noisy.

Thanks

I did not have high expectations due to the reduced price for the room, but it was much worse than even I expected. First, the office was closed just after 11:00pm when I arrived. The gentleman who came to check me in was a security guard in a vest and carrying an open carry gun. He was nice and got me checked in. The property and elevator were dirty. But the absolute worst was the stench of stale cigarette smoke in the room. It was so bad I couldn't even sleep. This was a Non-Smoking room and I had to sign that I would not smoke in the room (Not a smoker, so I happily signed this). I will never stay at this hotel again nor will I recommend it to anyone. Jeff

Undesirable Motel

The room needed repairs including the bathroom sink which did not work. The entry door sticks and made me wonder if we would get out in the morning. There was a roach crawling on one wall.

Within 5 minutes of being in the room, we noticed two live roaches walking around near beds. Traveled with a group, of the student rooms wouldn’t even lock. This was at their Sister hotel as this location flooded and they relocated us but I can only imagine that this location is just as bad as the others.

Good location. OK hotel in poor condition and with an unfriendly staff.

STAY SOMEWHERE ELSE

STAY SOMEWHERE ELSE!!!!! Room was disgusting. Cat food all over the floor of a "no pets" hotel. Floor appeared as though it had not been mopped in days. There was a cockroach in the bathroom. The heat didnt work in the room and to top it all off, no one at the desk from 11pm to 7am. All redroof corporate had to say was "Wait until 7am so someone could help." We were booked for two nights, stayed zero nights.

I did not stay and went to another hotel Didn’t like the hotel atmosphere

A MUST TO AVOID

This is a Transient housing facility trying to double as a legitimate hotel. We didn't even last one HOUR at this flop house. 1: The "Well furnished kitchenette" had ZERO dishes or pots (But they will SELL them to you) and 2 busted burners. 2: Place had an off smell and everything looked dingy. 3: NO TOWELS. (didn't get to asking if they sell those too...tried to call the front desk and HUNDREDS of roaches scurried out of the inoperable phone. 4: Took a call to Hotels.com to get the manager to issue a refund for our full paid price (We paid there, yet they tried to say we needed to get the refund from Hotels.com...the call got that fixed. If I could've given this place negative stars, I would've.

Good location, but would not even consider again

Two people working at the front desk were very, very friendly. That's where the positives end. I was assigned a room that looked lived in (bed unmade, water bottles and trash on the table and counter top), so I asked to be moved. The room I then got smelled like smoke. The bathroom sink poured water out from the base of the faucet when turned on. The upper door hinge on the refrigerator was held together with a zip tie. The A/C unit worked pretty well, but made was continually making different noises that, instead of functioning as white noise, made it difficult to sleep.

Need more cleaning for bathroom

This was the most disgusting Hotel I have ever stayed at. there were several undesireable people hanging around and my family and I felt very unsafe. The rooms were filthy, plumbing backed up, roaches everywhere - unfortunately we couldn't get another hotel because they were all booked -

For short stay

I actually did not get to stay at this property. They cancelled my reservation but was able to move me to their sister location 20 minutes away. The new place was a downgrade from what I had reserved but yet I still had to pay the same price. Would never do business with these people again.

Bad experience porqué yo reverse 1 semana antes es $75 por noches pero después de llevar la llave devuelta ellos me cargaron $88 por noche y aparte ellos necesitan mantenimiento full porque esta sucia y la escalera huele a pipi y yo vi cucarachas en la puerta y abajo la cama. Por mi es 1 estrellas y $45 por noche

Great employees

Shower was clogged and when they gave me a plunger to fix it since they don’t have maintenance to fix it and I had to do it myself, a bunch of black stuff came shooting out of the drain. When I went to call down to the front desk to ask for help I realized the phone had no cords. An actual safety hazard

The property was good, clean, had lots of room but when I did my laundry the washer flooded the laundry I went got front desk guy he comes in and turns the water off and told me to let it finish I'm like how are my clothes going to get clean he said nothing, I ended up storming another$6.50 to rewash my cloths and$6.00 to dry then do I ended up spending $19.00 to wash two loads of cloths I feel like they should have paid for the second wash

Dont do it

Roaches. Floor dirty. Dont clean room. Spend the extra $ and go to a better established place. Room flooded.

It was good just wish there was more room service like cleaning but still a good location

Shady and scary

Check-in clerk was good. Door was ajar when we arrived at room, AC did not work, halls smelled like urine, 2 towels appeared preused, no wash cloths or hand towels, stove was beat up, microwave light nonfunctional. Deadbolt took a lot of work to make function. Door block was dangling from wall and nonfunctional. People outside our room were loud most of night.

We got a room that had cockroaches even in beds. Shower moldy and floors in nasty shape. After leaving shower my wife wanted to dry the Flor near the bathroom and the paper she used came literally black. They moved us to another room not better at all. The elevator wasn't working during our one week stay so I imagine it never works. I really don't understand how healthy departments allow this properties to operate. All this us not an exaggeration.

Insects i had bedbugs in my room

There were cockroaches, dirty, no paper in the bathroom, smelled cigarette smoke in the room, I don't recommend it and I wouldn't go back to that place

Definitely not the nicest place at all, the rooms smells and the shower it’s a mess. Not worth the money but if you don’t have any other option it works.

Stay away student housing

Front desk was rude and not helpful. Room was full of cockroaches

The rooms are not cleaned regularly..the bathroom sink is leaking when you use the sink..

Cockroach infested hotel

The hotel is cockroach ridden. They moved me from one room because i killed 30 roaches in one night. The second room still had roaches but not as bad and i put poison.

Floors not clean ..mold..don’t provide toilet paper..tv’s and phones don’t work!!

Dirty floors bathroom sink and toilet clogged moldy towel rack

Las habitaciones Nesecitas limpieza el bańo es un lugar que por higiene debería estar limpio no se podía caminar por el piso sin zapatos mucho sucio