Brakefast very average and you get tired of it after 3 days as not much verity

Okay, not exceptional

As others state, elevators cause delays. Their system works off peak, but when breakfast or check-in, its a nightmare. Also, getting any answer from staff was relatively non-existant. They will try to rush you at breakfast, simply due to volume. Location was the draw for me, and it was a good choce in that matter.

The staff was always very helpful and professional.

Very good location. Very good service. Nothing to complain

Great location for walking to all that NYC has to offer.

No issues with our stay, elevators were fast. To be fair, we didn't get any breakfast and left our room at around 10:40am so we may have skipped the busiest elevator hours. I was nervous about the location due to the recent subpar reviews, but didn't encounter any issues with fan noise or no hot water. Beds were comfortable and rooms were decently sized for a hotel in Times Square. Loved the fact that we had a fridge and small kitchen sink as well. Overall, for the location, cleanliness, price point, and overall experience, our stay was excellent.

Rooms are very well equipped with microwave fridge dishwasher and necessary dishes and utensils. Love the large bottles of shampoo, conditioner, body lotion and shower gel. Easy to control the air temperature. Breakfast included is a very nice way to start the day. Elevator service is well controlled. Staff are very nice and attentive. Great stay in NYC! Thank you

Great location but beware of room size

Long line to check in with one person behind the desk at check in time. Another person eventually came out and when it was my turn they couldn't find my reservation. He had to go back of house to do some checks before I was given my room key. The room itself was very small but perfectly formed. It had an extra pull out sofa bed but I wouldn't recommend more than 2 people in this room as it would be an awful squeeze with luggage too. Kitchen equipment was all there with microwave and fridge and coffee machine. Bed was comfy but never known there to be security tags on pillows before! Like the hard magnetic ones on clothes. I had to switch off the heating as it was so noisy but that still left an extractor fan noise that was constantly running, a bit like white noise. I zoned it out but if you're a light sleeper you may need ear plugs. Issue with elevator on last day where it took 20 mins to get on one to the lobby, 3 arrived from higher floors and were completely full. I had to call reception to get help as I had my heavy case and needed to get down. Free bag hold and coffee in the lobby was nice and breakfast was pretty decent compared to my last visit in another hotel that included breakfast. Plenty of seating and a good choice of food to keep you going for the day. I'd stay again as it was pretty central and had great room facilities.

Everyone was nice and helpful and place was clean.

Loved our stay. Thank you.

Good size room for New York.

OVERALL GOOD STAY, EXCELLENT LOCATION

Good location, but hotel too crowded. Good hot breakfast also. Room are extremely small, but then again is NY, so. Would stay again.

Great clean place in middle of theatre district

The only thing I didn’t like was the long waits for the elevators.

Excellent hotel.

Busy place. Lots of staff. Everyone was great. Hot breakfast included, they keep it full. Lots of choices different everyday. Very convenient, right in the middle of everything. Broadway theaters, museums, any kind of restaurant you can think of all within a few blocks.

Brilliant hotel which is located perfectly next to Times Square. This made walking to most place (shopping , attractions, restaurants) incredible easy. Price was very good for the location. Staff were excellent and very attentive. Hotel room was spacious with a kitchen (sink, fridge/freezer and microwave) was also very clean and bed was very comfortable. Cons: - AC: the air con would never turn off even though ant the controls it was off and it would take ages to heat up. - Lift: even though there was 5 lifts it was take some time for the lift to come up/down - Lobby: due to the placement of reception, the lobby would become very busy and therefore you’d have to walk around and navigate through a load of people to get to the lift. Overall I’d recommend this hotel especially for the price to location performance.

everything was perfect with the hotel. just be ready for a LONG line when it comes for check in at 3

there is no room service for food and I didn't like that

Good location

The property was very busy yet very but very well run close to everything friendly people at the front desk

Everything was great

Very nice stay!

Recently went to see a play - room was clean - staff was nice

The elevators can get too crowded during peak hours, I once waited 15 minutes for an elevator with enough space for me to fit.

Needs more lobby space.

.

Clean rooms, easy access to Times Square, the subway and Broadway theatres. Fan in the room could be loud at times, but nothing super disruptive. Included breakfast is a great plus - nothing fancy, and can be busy at peak times (weekend/holiday), but great to get a hot meal in the morning. Hope to come back to NYC soon!

They will charge you $150 for early check in even though there’s already room available. The elevator system sucks! Waiting time to get to the lobby are worst! Either the elevator is full of there is no available on your floor. It’s the same thing going up to your floor. We waited 15 mins. Just to down to the lobby. The housekeeper did not replenish toilet needs. They only cleaned the rooms in 4 days that we stayed.

Overall comfortable stay

From the moment we stepped in, the staff at Home2Suites were incredibly welcoming and attentive, making us feel right at home. Our room was spotless, with a comfortable bed, clean bathroom tiny kitchen area with microwave, fridge, coffeemaker and toaster. The Times Square location was perfect for theatre, walking and exploring the city. They offer breakfast that is ok but go early as it gets crowded. Also we were on second floor across from Hard Rock hotel. Although there was a blackout blind the blinking lights can disturb sleeping. I would suggest paying a little extra to be in a larger, upper floor room. Overall we had a very comfortable stay

It was a good hotel and the breakfast was amazing

Very nice

Room was excellent- clean, comfortable, well appointed facilities, fridge, microwave etc Only problem was noisy a/c

Overall good.

Everything was good

1. I made a reservation for a small corner room but initially received a different type of room. After explaining this situation, I was given a corner room as I had booked. 2. I booked 3 rooms separately during my 5-days trip. I had to pay the deposit 3 times whenever one reservation period was finished. It seems like it would be a good If I can pay the deposit only on the first day. 3. The Room Key sensor cover fell off frequently. In addition, New cards didn't work properly after checking in and out btw my reservations. former one worked. Everything was good except for those three situations. Food, Service~ Great

Great stay, great location, complimentary breakfast. Only drawback were the elevators. But overall recommend!

My stay here was awesome!!! Room was clean and perfect size plus it had all the amenities. Complimentary breakfast was excellent. The location was PERFECT!! Everything was in walking distance!! I would definitely stay here again!!!

Everything was perfect

Great Times Square Hotel Perfectly located in the heart of Times Square, this hotel offers comfortable rooms and lively surroundings. Walkable to theaters, landmarks, and restaurants, it’s ideal for those seeking convenience and energy. Friendly staff and great amenities complete the experience!

Amazing

Overall it's a good property, but a little cramped and the bed is quite small.

breakfast

Excelente ubicación perfecta desayuno demasiado completo excelente volveremos a este hotel

The hotel is perfectly set in the heart of Times Square. It was convenient for everything. The downsides were the room is very small. Our shower was never hot and I realized to late into my firat shower that the shampoo, conditioner and body wash were empty. It only took about five minutes to have that delivered to our room. Another downside is the lack of ability to control your room temperature. Not everyone likes a 70° room to sleep in. Cracking the window doesn't help when it only opens less than a finger width. Despite making sure my honors number was on the reservation we never had the "perks" that come with that.

What i didnt like is how they have their system if elevator working to crowed long time waitng to go up or down time waitingabout 20 mins or 30. Breakfast crowded too. Time to check in was at 3pm we check in at 420pm

Clean!

Everything was so clean, staff friendly, breakfast nice.

Close to all attractions

Room was clean and quiet. Staff were friendly. Elevator wait is frustrating.

Humble and polite staffs of Hotel met from Nepal. They were very courteous and hospitable.

Location

The location is excellent and near so many sites. Great value for the price but note that the heater was very loud, the beds are more like futons and the breakfast was extremely crowded. You could not get a timely elevator. Jason was amazing and will set you up with a competitive price for a suburban to the airport.

When we arrive there, we’re not enough blankets to accommodate the third person. The room was not clean although we were allowed to go to the room. Staff members kept entering the room while we were in the room without knocking to continue to prepare the room. Limited areas to sit in the dining area. The worst part was the hotel elevators. Complicated system designed for safety, but very confusing as when selecting the elevator, it does not ask for a number of passengers so you have to repeatedly wait for long lines as there’s no buttons inside the elevator to select a floor so you may have to wait 2 to 4 cycles before actually being able to get on an elevator The hotel was convenient close to a lot of nearby. Events staff was friendly. They had areas to have luggage stored to accommodate early arrivals late departures.

Enjoyed my stay. My only two complaints are that the mattress is too hard and it took over 20 minutes to get an elevator when I was trying to check out

Nice place. Elevators were hard to get at times though

about the cleaning , you only made the bed and change the towels but never swept the floor

The property was fine, but it’s not prepared to handle the amount of people that stay there. The elevators took too long and stopped at every floor even though no one called for it. When trying to check-in the lines were endless and with few space on the lobby. Overall average experience, not horrible, but no the best.

The hotel has a very odd elevator system. I observed several guests who just checked in and could not figure out how to use the elevators. The lobby environment is quite chaotic most of the time. There are not a lot of places people can sit down in the lobby area. The guest room is decently appointed and clean. I was there during a very cold part of the year and the room never really got warm. The highest the temperature ever reached was 69, even if I set the thermastat higher. That's a problem. The TV system is good, many channels and streamers. Bathroom is small, but nice. Water pressure not good, but that's NYC typically. I like the proximity to the theatres, Sardi's, etc. I might consider it again in the future.

This hotel really is in Times Square. It is in close walking distance to the subway. However, the area around the hotel is constantly busy, dirty, and smelly. The lobby was almost always packed and wait times for the elevator were too long. This forces guests to use the staff stairwell. The free breakfast is convenient and decent but, again, it was too crowded and the hotel has been forced to add seating and even food options downstairs among the laundry carts. This was truly shocking! All in all the hotel is decent.

Great location to time square and surrounding sightseeing areas

Loved that it was in the HEART of Time Square very close to everything.

Clean room. Very small for 3

The location of the hotel was convenient many of the attractions I was in the city to see visit. Great location to stay if you are in town for the NYE celebration

Location

Great hotel experience

My family came to NYC on New Year's Day for one night. This hotel was booked because of its convenient location, price and amenities (sofa bed and breakfast included). I do not often write reviews unless a stay is extremely good or bad. After booking, I read over some reviews and was slightly concerned about the elevator and breakfast experience we were going to have. Once arriving and checking in I was happy that we were able to store our bags without a fee. So many hotels charge people which I find ridiculous. The elevator system was very easy to follow. Click on your floor and scan your hotel key card. It assigns you an elevator number. Easy peasy. We never waited more than 30 seconds for an elevator at any time of day. I do not understand why so many people had problems with it but was very happy that everything went smoothly for us. Breakfast was another area I was concerned about, however when I went down at 7:30am was very happy that this too was a very pleasant experience. There was plenty of seating, both at the main level and downstairs. There was plenty of options and two sides for people to get their breakfast at so there was never a long line. Our room was definitely not the smallest I have ever stayed in. It was an average room. Ours came with a kitchen that was lined up against the same wall as our tv but it was FULLY stocked.Microwave, sink, dishwasher, plates, cutlery, soap etc. We didn't use much of it but how convenient!Will stay here again!

The location is perfect! We were able to walk most everywhere. The rooms were clean. Staff were kind and helpful. The elevator situation wasn’t great- in the mornings you have to wait long periods of time for an elevator but everything else was outstanding.

Overall it’s was great stay and will definitely visit again

nice

Room was spacious and super clean, location very convenient

Overall, this Home 2 Suites is excellent including the staff, cleanliness, and breakfast! The automatic elevator system has kinks in the system that slow it down significantly during high traffic times. We had to walk down 24 flights one morning as it took 20 minutes for elevator to come to our floor. There aren’t enough plugs/usb around the bed to charge to all devices.

Great place to stay

Most appalling hotel I have ever stayed in. Zero customer service from staff. Automated lift system expect to wait 15 minutes or more at peak times. Advertised a serviced studio but no basics such as kettle and wine glasses. Quality of breakfast poor and did not use after first day. Property advertised with washing machine, there is not one, only costly laundry service. DO NOT STAY HERE!

Wouldn’t do it again

Great location but that’s about it. Room wasn’t ready until closer to 7. Thermostat was not working so it was very hot and could not do anything about it. Called maintenance who showed up once and said he would be back to fix it but that didn’t happen. The pullout was horrible. Didn’t try the breakfast as we heard people waited in a line for a hour.

We enjoyed our stay at Home2 Suites. The staff were friendly & accommodating. The location was excellent. This Hotel is so close to Time Square, 5th Avenue, Carmine’s & Sardi’s Restaurants just to name a few. The roof top bar has amazing views of the city. We enjoyed the kitchenette with a nice size refrigerator, microwave, sink & dishes. We will definitely stay at Home2 Suites again.

There was a smoke alarm going off on our whole visit, but the place is good

nice place and walkablenfor everything.

Location was great and an overall nice hotel just very small rooms.

It is a good location for a stay.

Award for the worst ever hotel and service ..

If there were an award for the absolute worst hotel experience, Home2 Suites by Hilton Times Square would take the trophy without a doubt. This place is nothing short of a disaster. The check-in area feels like a fish market, and the chaos doesn’t stop there. The area outside the elevators is a madhouse, the breakfast area reeks of disorder, and the baggage area is a complete joke. Despite requesting a clean-up multiple times over four days, the room was never touched by housekeeping. The elevators are slow to the point of being comically inefficient, making you wait forever just to go up or down. Service? What service? It’s like they don’t even know the meaning of the word. To top it off, we were woken up multiple times in the middle of the night by false fire alarms. Not once, but three times! As for the room itself, it’s as uncomfortable as it gets—definitely not worth the outrageous $400 a night. Honestly, the staff and management should be ashamed of themselves for allowing such a disgrace of a hotel to operate. It’s beyond a joke—this place is a disgrace.

Excellent!

Near most attractions

Excelent

Loved the location, so close to everything. Also, love the kitchenette. I would have liked a little more space to store things (drawers or something similar). I like having breakfast included.

Great location

While the room is small, the layout is very efficient. Privacy was lacking with only a slider door for the bathroom. Room seemed clean. Temperature was comfortable and outside noice was not bad.

Great hotel and its location. Friendly and helpful staff. If I had to say a negative, maybe the comfort level in the mattresses could be better including the pull out

The elevators were a mess and the breakfast was nothing less than awful. Staff were very kind and helpful.

All was good

Property is very convenient for Times Square and fifth ave fir shopping as well as walking to the theatre district. The real down side for this hotel was the waiting for elevators. The room seemed a tad small to me as well overall.

Had an amazing stay here! Hotel was clean and staff was friendly. The only complaint I would have was the busy elevators. We were on the 28th floor so getting down to the main level took quite a bit of time. With that being said, I would definitely book here again and recommend to others.

The hotel is not good. The room was not clean and the breakfast is terrible terrible! And the location is bad because the 48th street always is close by the police so if you planning to arrive in car, forget it.

Property was accessible for walking in all areas. Hotel was nice, friendly and very busy. The only downfall was not having our room "refreshed" properly. Other than that, it was an amazing stay!

My room had an awesome view to Times Square

Check in was not organized and no one explained the elevator system. It was not a typical elevator. No explanation at all. Took us 20 minutes to get to our room after checking in. Not acceptable. Valet parking was crazy. TWO HOURS. Not acceptable. The hotel was amazing, the staff was great. Checking in and out was the only bad expereince.

Elevators are terrible

The in room kitchen was an unexpected bonus. It made so we did not have to eat out every night

friendly

Rooms were clean but small but only in room to sleep elevators can be annoying breakfast was good and saved us alot of money hotel is walking distance to everything

Excelente ubicacion

The lift system is a good system except during 7am-9.30am the busier of the breakfast period which is 6am10am, and also 3pm-6pm when check in is at its busiest and people coming back from days out, these periods are chaos. The complimentary breakfast is not the best but good variety of choice, found hot food to be warm at best. Staff at check in not very informative, no explanation about how lifts work, ice bucket locations, small but important detail. The rooms are very good with plenty of facilities in them. Ice bucket are in corridors. House keeping do like to let the doors bang so if you are having a lay in from a late night he aware, and put do not disturb labels on your door. Overall very pleased after all you get what you pay for, and in New York you only really need a comfortable room for the night and when you work out the lift system and best timings in can work well.

Very crowded. Very small rooms. Long waits for the elevators.