Looking forward to completion of renovations

Hotel is being renovated so while room accommodation was fine, the restaurant operation was a lower standard than past experience.

We only stayed 3 nights but our stay was just perfect. Its a beautiful spot and only a short taxi trip to most places. It is getting renovated, but the essentials are still open- pool which most of the time we had to ourselves. Restaurant with beautiful views and great breakfast serve - the thursday chef buffet is definitely recommended. The staff were absolutely amazing my 3 year old loved the attention from all the staff from his babycino in the mornings to his daily catch ups with William (Bill) front of house. A big thank you to William for being such a great host you went that extra mile to help us!

Staff were very friendly and eager to assist. Thank you David for your efforts and friendly can do attitude. Nightly meal options were great but breakfast was not the same standard. Too repetitive and lacked new variety and freshness. We found the lighting extremely dark in the main reception, perhaps due to the renovations. Also we hoped for a kids club to entertain our 10 year old but found it was geared towards toddlers so she wasn't interested. The staff are the hotel's best asset but with half the property being closed at the moment it feels very restrictive with just one pool open. Our room also had a tv that picked up no stations which was disappointing and an interconnecting door with the next room where you could hear their tv and phone conversations . Perhaps after renovations things will improve.

We had a great week, the staff are so friendly and helpful. Nothing was too much trouble and they were always around to answer any question. Special shout out to William, it was always great to see him smiling and being so professional with us. Although there is still cyclone damage it was a great place to unwind for the week

Holiday Inn Resort was a beautiful and quiet stay away from the hustle and noise of Port Vila but still an easy taxi to town. The property was beautiful even with the post cyclone repairs being carried out. There was minimal disruption to our peace and lots of space and included resources. Drink and food onsite were decent too.

Se updating required of the rooms and facilities which is happening. Could make more use of the land surrounds.

Fantastic for children. Local staff make the resort with their engaging personalities, friendliness, keenness to partake in activities and attention to guests. Would highly recommend this resort. Some of the resort is under construction post cyclones, will be amazing when completed.

We enjoyed our stay! The facilities are amazing! Stand up paddle boards, 25 metre pool, volleyball, tennis, basketball, canoe, catamarans etc… The rooms are tired but extremely clean! The staff & buffet breakfast were excellent!

Good value and quality room service and food

Excellent stay with incredible staff.

The pool and kayaks and catamarans were fantastic

Very nice resort and beach/pool area. We loved the complimentary breakfast, wifi, sport and water activities. Very friendly local staff - Sailing and kayaking in the lagoon was fantastic!

We stayed for 8 nights at the Holiday Inn in a resort facing room with a family of 4. The room was very nice and tidy. Good beds and linen. The pillows were a bit soft for our liking but not bad. The room was cleaned every day. The food in the restaurant was great. Good variety and it tasted very good. The Hawaiian pizza was our favourite! The staff was extremely friendly and helpful. We were really surprised at how nice all people in Vanuatu were. We travelled with a rental car and got to see a lot of the people and they are amazingly friendly. We will definitely go back to Vanuatu in the future.

Fantastic stay. Beautiful property peaceful and relaxing surrounded by beautiful gardens and lagoon. Transportation so easy to access and only a short drive to everywhere. Staff and management went above and beyond to make our stay perfect. Will be back for sure.

The Staff at the resort are spectacular - they are all so friendly and willing to help in anyway you need. They genuinely seem to want to help you enjoy your stay. Would recommend to anyone to stay here. The resort may not be our usual 5 Star resort but the staff makes up for anything it might be missing.

Mayank at the reception was very knowledgeable and courteous, the dining was a repeated meals for the 7 days if there was a different menu at least every 3 days would be welcome, I even enjoyed the music at the lobby bar great music

F&B

I enjoyed staying at your property, as always. Been staying with your property. Only wish you would put back the Chocolate Brownie with Vanila Ice Cream. The Chocolate Fudge was hard and I did not enjoy it. do have more choices for desserts!

Fabulous staff at "tired" hotel

Twin-shared room with my beloved daughter as we dealt with the recent loss of a family member. Room was adequate, good space and configuration, in-room aircon and ceiling fan were a god-send. A few problems with door lock (fixed eventually). Hotel staff generally and restaurant staff in particular were fabulous, very caring and attentive. Alot of stairs so may not be ideal for those with mobility issues. Swimming pool was much appreciated too.

It was a lovely experience that created memories to hold on to. The hospitality and true care that staff had towards customers was heartwarming. Very beautiful resort and cleaned thorougly throughout. Thank you and hope to see you again soon

The local staff were always warm and friendly although some more training is required for customer facing staff, front of house staff. Pools were clean and well maintained but lagoon swimming was out of bounds. The food and beverage offerings are expensive although the quality is good - particularly breakfast buffet. The property has a lot of stairs to access pools and the beach on the lagoon has been created and not greatly functional. The accommodation wings are very dated . Bathrooms dont have extractors and fog up . Ultimately this property is best suited to families with young children and it seems to be a focus for them. Not really an adult destination as facilities and accommodation aren't up to that level. Spent 4 nights and overall enjoyed Vanuatu however we will try a different ' resort' next time.

Five star service on a budget

Well, what can I say… I was blown away by the total experience that Holiday Inn Vanuatu offered… from the time we checked in, to the gala NYE dinner, to every little request through our 7 day stay. Front office Manager Mayank Kothari ensured our family felt all at home and always greeted us with a smile; no request was ever frowned upon and I know some of the requests made were pushing it. Randy was a great host and was seen everywhere in the resort gracing his infectious smile. Chefs Ram, Aaka and Clinton always made it a point to visit us during meals time permitting of course ensuring all our palates were satisfied. Couldn’t not mention Matilda from front office and Tom - who helped out during a late night emergency for their excellent hospitality. Live music most nights was excellent and set the mood for a wonderful evening. The Malenasian and Curry night with the local performers and fire show was outstanding. Although the rooms were a bit dated and breakfast and lunch options could run out especially with longer stays, I wouldn’t hold it against the joint given the amazing mix of local and expats putting up a great show. Gym can be missed, not worth a visit. Spa is great though. All in all, one of the best holidays we have had in a while, thanks to the wonderful staff at Holiday Inn Vanuatu. We will be back soon to relive the wonderful experience we had last week.

It was a really good family friendly property. The staff are attentive to detail and very friendly.

Customer service has been the best holiday inn could ever provide. Special thanks to Mayank , Bradley , Jane and all staff at the breakfast restaurant. It has been extra pleasure staying at hiday inn vanuatu

Not much. The dining staff were excellent manager ordinary

The resort is still re-establishing all the facilities after the pandemic shutdown but the staff are wondeful, its a nice central position and rooms are clean and comfortable.

If you're looking for a place to go, this is the place in Port Villa. The staff here will make your journey an memorable one. Highly recommended.

The hotel needs a bit of maintenance and a coat of paint but it looks like nothing is being done to address this. Staff are very helpful and very friendly. There's free spotting equipment including kayaks and a sail boat. There is easy access to town but not much to see or do there. Restaurants in town are totally overpriced bordering on ridiculous .

Discomfort

Room dampness and poor temperature control and a steady flow of cockroaches made us uncomfortable.knowing what the island has been through led us not to complain but we could not say we were comfortable!

My recent stay at the Holiday Inn was a blend of positive experiences and areas that could benefit from improvement. The staff's friendliness and professionalism stood out, creating a welcoming atmosphere. The outdoor facilities, including the pool and tennis court, kayaks, contributed to a resort-like ambiance. The breakfast selection, especially the omelette station and fresh coconut, added a delightful culinary touch. The staff were amazing! However, there were aspects that needed attention. Housekeeping lacked consistency, with varying supplies of towels and face washers. Breakfast items' freshness fluctuated based on the time of arrival, suggesting a need for better replenishment strategies. Basic dinner options like garlic bread and pizza were disappointing, leading me to explore dining outside. Long-term considerations included an outdated entrance that could benefit from a fresh coat of paint for a more inviting welcome. Bathroom ventilation was totally inadequate, leading to foggy mirrors after showers. The shower curtains did little to prevent water leaking. The outdated room decor and undersized pillow covers detracted from the overall experience, though the rooms were clean. We had to request additional covers so the pillow wasn’t on display. In conclusion, the Holiday Inn offers a mix of positive aspects and areas for improvement. By addressing these issues, it has the potential to enhance the guest experience and elevate its overall quality.

Beautiful resort on the lagoon. Great staff that all make you feel apart of the family. Good food options, big swimming pool and great service all around.

Beautiful welcome! Everyone is so warm and friendly. Good facilities and great food. We all had a great stay.

Lovely quiet family holiday, all staff were really friendly and helpful. Would certainly visit again

This was our 4th stay at this hotel, the staff and service is exceptional. This was our first time back in about 5 years and I was a bit disappointed to see the hotel looking pretty tired, the rooms are functional but pretty well worn. It’s been a rough few years for Vanuatu though, so it’s all pretty understandable.

Good location of hotel and comfortable beds. However the highlights were the fantastic pool area, excellent food and extremely friendly and helpful staff. We had a fantastic time for 1 week here (2 adults and 2 kids ages 6 and 3). Would happily stay here again.

lovely old place with fab service ideal for families and young people Not so good for oldies like me due to all the stairs but I enjoyed a good holiday there

The Holiday Inn is an older resort, by some standards, but it is clean, comfortable, quiet and it”s food is fresh and delicious. One of the best parts of the resort is that it HAS THE MOST AMAZING STAFF. They are soooo friendly and helpful. My family of 5 (with 3 young adult children) couldn’t have been looked after better.

Our family of 4 (two older teens and two adults) loved our stay at the Holiday Inn. Yes, IHG needs to spend some money to bring some of the infrastructure up to scratch but it's perfect understandable given the impact of COVID and the cyclones. Most importantly the staff and management at this hotel are amazing! The amenities are great (just a little tired) with a choice of 2 pools and fun activities, the restaurant and the bar as well as well maintained gardens. The food was very good - great quality and range of things on offer in a lovely setting. The staff are beautiful; friendly, funny, kind. We were extremely impressed with management too - nothing was too much trouble. They do a lot to change things up and keep it interesting for guests with special nights and entertainment. The kids were impressed with the WIFI.

Definitely stay in Vanuatu at the Holiday Inn, but maybe don't stay here just yet. In the room/resort there is no compendium, map or information about facilities in the resort so we wandered around and found things ourselves. The activities list in the activities hut looks to be from pre-covid times as we haven't seen any of those activities happening whilst we've been here. On rainy days we borrowed board games from the kids club for something to do. Our other travel company didn't tell us that you can't swim in the lagoon as its riddled with E Coli and unsafe to do so until at least 2026 but both pools are still functioning and clean. The kids pool is so much fun for the littlies and has been cleaned whilst weve stayed. You have to bring plenty of sunscreen as the pools do not have much shade and the sun in Vanuatu bites hard. Resort breakfast is good with the egg/omelette station and barista coffees the real stand outs. Breakfast staff are absolutely lovely and welcoming, as is Helen at reception. Dinner food is okay, similar to a pub menu in Australia and no signs of local cuisine unless you attend the Melanesian feast night (Tuesday) with cultural dance and song (food is fantastic but entertainment does tend to drag on). The curry buffet and fire show (Thursday) has fantastic tasty food and the show is great for the family.There's been some people visiting from Holiday Inn corporate this week and we've seen more cleaning and organising from the staff than ever.

Staff were always happy, polite and friendly. The amenities were clean and comfortable. The new hotel manager is working towards updating and improving the resort which has been like the country affect by the Covid pandemic. Thoroughly enjoyed our stay and recommend this resort

Friendly staff. Food wasn't great and expensive. Rooms are ok.

The staff were very friendly, available and helpful. The accommodation was very comfortable. The use of kayaks and boats was fun.

The rooms are dirty. Towels and Bedsheets stained. Floor always feels gritty. Staff are not always bothered to help you when needed. Area around the holiday inn was beautiful. Food at hotel was average.

Old but nice hotel. Needs bit of work. Food was great, crew too. You can’t swim in lagoon because is infected with some bacteria. Pool is very good. Be ready for long time orders preparing,but that’s on whole island. Prices are too high for food and drinks. Use local drivers for island trips. All tours companies are overpriced. Money change you can do in the city. High percentage for credit cards payments .

We stayed at bungalows and loved the room, balcony and view to the breathtaking lagoon. Staff are amazing and very helpful. There are lots of families with kids in the main building and lobby which was my only problem. I would say this place is ideal for families, rather than couples or solo travellers

Great place to stay

Great stays for family with young kids Great facilities and good value all round

The staff were all very friendly and courteous.The Resort was clean but there were a number of things that weren't working or needed repairs.I feel that they weren't prepared after COVID lockdown to receive guests as some staff didn't know what to do.The lagoon and golf course which are special to the property unfortunately both could not be used.There were quite a few guests commented about no shuttle service even though the Resort has 3 minivans available.

Beautiful surroundings, nice lobby-area, very good room, nice personell.

it was so nice to finally get back to Vanuatu! the staff were fantastic and very welcoming. cocktails were great and the coffee was amazing. just what we needed to escape the cold of Sydney and relax!

Friendly and accommodating staffs, hotel resort a good place for stroll, water-sport activities available, tennis court and coconut and pawpaw offering on hotel ground. Hard to get public transport to downtown (standby bus/taxi charging 3x times the price) Limited choice of local cuisine Hotel rooms dated, time to refurbish

Don’t normally do reviews but in a post Covid world with Vanuatu not long opening, we had lots of questions so thought others might as well. A lot of reviews talk about how dated the hotel is. This is true. But they were in the process of painting areas and gardening while we were there. Services is excellent, staff always wanting to help. Food was nice. It’s not the cheapest compared to local places but kids ate free so it made a huge difference. Kids club was great. They have activities every day for the kids. If your child is under 3, they do a nanny service in the same area. Pool area for families and kids was great. They had bonus pool items such as a ride on whale and plenty of pool noddles. Heaps of fun and spent most days there. Can also use the kayaks, catamarans, and stand up paddle board for free to go out into the lagoon area. Overall a great time for family’s with kids.

it was ok

We were coming for meetings with the other missionaries in the area and our meetings were being hosted at the hotel. We’d been told how epic the hotel was so we paid to stay there vs staying somewhere less expensive. It was alright. We were greeted with a traditional custom greeting when we arrived which was nice. However, their website says they have a free airport shuttle, but when we called to ask they said we’d just have to get a taxi. Our room was ok but a little dated. Our friend’s room had the door handle fall off. They were doing a lot of repairs and construction while we were there. The food was ok. The staff was nice. There was an issue at checkout however. You have to put a 30,000vt hold on your credit card on arrival and are told you can use it for meals or whatever you need to and the balance will be returned at checkout. When I asked about that at checkout they said no that was not how it was done, asked for my cc again, and charged me a 4% cc service fee. The pools were nice for the kids and they have kayaks and sailboats and things like that, but I’m glad we were able to get the cheaper price on this website.

Holiday Inn, Port Vila

Nice resort, I would stay again.

Location, friendly staff and relaxed atmosphere. We had great time.

Good location. Looking a bit tired and could do with an up grade.

They try their best at being a 5 star but it’s really only a 2 and a 1/2 Very expense food for what it is

The staff really make this place somewhere you look forward to visiting. The rooms need some updating and cleaning in places. The grounds are genuinely beautiful and the amenities are fine. The restaurant food is solid, but could do with a refresh and richer flavour. Be warned, the resort is expensive. Even with kids eating and staying for free, this place is very pricey, as an example, $13 for two cans of soft drink.

As a big chain hotel its great. For families fantastic. For two girl friends wanting a relaxed holiday (one of us had left their 5yo at home) it wasn't the right choice.

Amazing Stay

Stay at the holiday Inn was amazing. Place was clean, always had events and the staff were great. The staff are much nicer than anything you get in Australia. Only downside to the stay was that food at the resort/events at the resort are so over priced and expensive because they know only tourist stay at the hotel, so they can basically charge at a very high price. The New Years event was pretty dull, no fireworks for approx $90 AUD.

The location is great. Close to everything to do in Vila, and Erakor lagoon is great. They offer lots of activities for kids which is great ((SUP, kayak, sail boat...). Staff are friendly but very disorganised when it comes to order food or drinks. Be ready to wait or to have another customer drinking your orders. The rooms are very small and lack comfort (especially four 4 people). They are very basic with no real charm, and can be quite noisy. Avoir eating there as the food has no interest at all and far better restaurants in town.

Holiday Inn is what you expected from the franchise. Large room with good customer service.

Water bungalow is the best accommodation. Hotel close to supermarket and Port Vila. View from main restaurant is fantastic.

Musty room, few in-room amenities, kettle was deteriorating and shower/bath hardware leaking.

Amazing resort with the loveliest staff. Pool and lagoon were amazing. Rooms were cleaned daily. Kids club was good, lots of fun activities with very competent staff. Everyone loved the kids. Food was nice although it took a bit of getting used to the island time that it took to get to us. I highly recommend the Holiday Inn.

Dated hotel, not holiday inn standard, no smile, no service, over priced food, poor selection of food. Not even close to the price they charge.

The lake was the best part. Hotel itself over priced for what is very basic. Food was terrible

Location and layout of the resort facilities was perfect! Plenty of space to relax and space for our 2 year old to run about and play all day! A very family friendly resort! Only area to be aware of was the Food was quite average and often the breakfast and dinner buffets would run out and you’d have to wait for it to be topped up.

Beautiful over water villas and great service to transfer between main hotel and over water villas. Nice waterfront dinners and exciting shows

My stay in Holiday Inn is fine. The hotel has good

Very happy with our stay staff were very friendly and helpful and food was great

Breakfast was fantastic, location great, beach front great, Kids club fantastic. building and rooms are a bit dated. More needed when weather is poor e.g music in lobby / triva / anything...

In an awesome location on the river,with a short trip into port villa.

Wonderful location and brilliant people but the hotel is falling apart, significantly understaffed and the food is terrible. The old barfly terrorising the pool bar didn’t help either. But the bouncey castle, the lovely staff, and the lagoon were magic for the kids. Perfect for ages 8-11.

TV reception in room irratic.... Closer inspection showed very poor state of coaxial cable installation. Cable connections very loose and literally falling apart, hence hit and miss tv reception. Doors exiting onto garden area locks so stiff my wife couldnt undo them. Flyscreen for door removed and left propped up against a fence outside the room. No plug for bath. Food: Although set menu items were adequate, the themed buffets (Indian/Chinese food) were awful. Other residents also concurred with this.

Lovely welcome when we first arrived. Lots of staff on hand at Reception to help with hailing taxis / minivans and to negotiate with the drivers as required. Everyone always very helpful and pleasant. Beautiful, open foyer area in the Island style. Nice bar area with a good menu. Dedicated desk and staff to advise on booking trips, etc.

Thank you to Andrew and Ben great accomodation facilities excellent kids club awesome thank you once again for an awesome holiday look forward to coming again breakfast amazing

BYO towels!

A lovely looking hotel but it had a number of issues that made it a less enjoyable experience. We had 8 nights in a garden view room. The room was clean and modern but the locked interconnecting door to the neighbouring room meant we heard EVERYTHING through it - including music played at 2am. I know this isn’t the hotels fault but I’d ask for a room without the connecting door next time. The hotel clearly had an issue with a lack of towels while we were there. We would have our room made up and on 5 out of 8 days the housekeeper removed the towels we were using and didn’t replace them, leaving us with a couple of face washers. Every afternoon I would call reception advising we had no towels and would be advised they’d send some to us ‘straight away’ - that meant they never arrived and we’d have to raid linen supplies on our floor or they’d come 5 hours later. It was such an inconvenience when you just wanted a shower after a day at the beach and knew you had to sort your own towels out. Surely that’s a standard inclusion! The food was also very ordinary. On our first day they advised they had run out of ice cream,despite it being during school holidays and seemed to run out of a number of menu items at the pool bar. Staff seemed reluctant to replenish empty buffet breakfast items too, despite breakfast still running for another hour. Overall a bit disappointing. All that fighting for towels every day wore me down. Picking a different place next time.

Plenty of pool/leisure space and multiple activity options meant the resort never felt crowded or busy. We were always able to find a nice spot to relax. Breakfast buffet was great, however all other food options were expensive and average tasting. We opted to explore Port Vila and eat out.

The view from the hotel is breathtaking, the bay is beautiful. The Catamaran boats are great but the Kayaks are not comfortable for use and break the back here are minimal or no activities for the kids. The food is horrible with no taste, the staff is very friendly but slow (took more than 1.5 hours to get the food after our order. Old and smelly rooms, not enough towels in the room (had to ask for more over and over again)

Lovely service from staff. Excellent position and clean room.

Staff were very helpful and always with a smile.. The villas need to be upgraded

I like the pool area and the shows at night. Also the staff is very friendly.

We stayed in the over water bungalows which are definitely the best rooms of the resort! (We did feel a few earthquakes staying there which were a little unsettling but after talking to locals they said not to worry - they happen all the time). The food isn’t the greatest, but it’s pretty on par with what is available on the island. Breakfast was great so def include in your stay if you can. The gym isn’t a gym, just a small room with one rack of dumbbells (up to 10kgs) - no other equipment. Great place for families to stay - you could stay here an not leave if you wanted too. I would definitely stay here again. Great location to get to the sites on either side of the island and the hotel work with taxis and tours so can help arrange them for you!

Perfect getaway for families. The staff were amazing in every area and facilities well maintained. Loved our stay!

Hotel is in a very poor condition, bathroomsm very outdated, no ventilation, restaurant in some parts very dirty, the swing doors are awful

Impressive building - entrance & reception area. Cleanliness. Good staff Mold smell took a bit of getting used to but with 100% humidity it must be difficult to manage. Beautiful surroundings and very helpful services.

Very relaxing nice resort lovely pool and friendly staff

Nice quiet location a short drive away from town but some grocery stores and bakery within walking distance. Beautiful gardens and lagoon an excellent place for relaxation

Beautiful location on the lagoon. You are surrounded by the natural beauty of Vanuatu. The enormous trees as you drive into the resort, the beautiful golf course. The view from the breakfast area / restaurant, is the best I've ever seen. This Holiday Inn Vanuatu is truly a tropical paradise.

Beautiful views, welcoming staff, enough entertainment onsite to not leave the resort.

Had a very enjoyable week staying at the Holiday Inn. Good facilities, friendly attentive staff.

Nice variety of activities and very friendly staff. The restaurant is quite pricey though and the rooms could do with some basic maintenance

Great location on the lagoon! Staff were always lovely and helpful, we loved using the kayak and catamaran.

Very friendly staff, good food choice , wonderful shows

Family friendly resort!!

Loved this holidays in Holiday Inn Vanuatu as a mum of two very active kids especially!! Kids club, which is free, was fantastic with a full daily programs from morning to night till 9pm and staff were so friendly and they really cared the kids staying in the resort. The resort provide free water activities like beach valley ball, boat, kanu and so on. And every night there are family friendly shows like fire show for instance and it was really amazing. For breakfast buffet, the omelette was soooo good and the iced coconut water was unforgettable. And for lunch and dinner kids eat free so it is really good value to eat at the resort rather spending extra money on the wheels.

great hotel. lovly people and grest resoures to use.

Our family enjoyed our time here, my wife and two boys (5 and 8), staff were lovely, friendly and very helpful. Food was not great though and really needs improvement. Quite a limited a la carte selection and buffets tended to be overpriced and often didn’t include items advertised on menus. Being right on a lagoon was great as it meant we could use the catamarans to sail around every day, which was a amazing! Canoeing was great too - always plenty of equipment available. Swimming pool was good but I felt it could have been better maintained and a little cleaner. In the six days we stayed there was two great shows we saw at the resort - a Vanuatu culture show with dancing and coconut demonstrations and a very impressive fire show which the kids really enjoyed - I think there was another one we missed too. Location was close to Port Vila which meant easy access to town if you wanted to go there. Very kid friendly and whilst the kids enjoyed kids club they probably spent most of their time there watching DVDs which wasn’t ideal- the advertised activities didn’t seem to always take place. Overall a great experience but they do need to lift their game with the food side of things- better quality, more variety and perhaps a little more imagination!

We thoroughly enjoyed our stay. A beautuful setting with lots of activities for all ages. Staff and management are so friendly and helpful. Will definetely be back.

The cleaners did a great job always with the room. Very clean. The lagoon is right outside hotel.

Great resort with plenty of outdoor sorting activities for adults & kids. Loved that the kids oil was away from the adults pool & far enough away from the lagoon. Plenty of shaded areas to sit by the lagoon.

Very nice island hotel resort with activities for all the family.