Holiday Inn Express & Suites Nassau by IHG
7.0

Good

767 Guest reviews

7.0
Good
767 Verified Reviews
Read all reviews
Cleanliness7.4/10
Service8.0/10
Comfort7.6/10
Condition6.8/10
location6.0/10
Neighborhood7.4/10
Amenities6.8/10

West Bay Street At Nassau Street, Nassau, Bahamas. See map

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Gym
Entertainment
Beach services
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Hotel Description

You'll be centrally located in Nassau with a stay at Holiday Inn Express & Suites Nassau by IHG, within a 15-minute walk of Parliament House and Supreme Court. This beach hotel is 0.2 mi (0.3 km) from Junkanoo Beach and 1.3 mi (2.1 km) from Water Tower. Make yourself at home in one of the 58 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.

Hotel policies

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Contactless check-in is available
  • Contactless check-out is available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night
  • Cash Breakage deposit: USD 150 per stay
  • Destination fee: USD 19.90 per person, per night. This fee does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 8:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Minimal age
18
Optional fees
  • Self parking fee: USD 5.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Gym

Entertainment

Beach services

Non-smoking

Business facilities

Accessible facilities

Other

Elevator

Concierge services

Coffee/tea in common areas

Laundry facilities

Garden

Free breakfast

Safe-deposit box at front desk

Free newspapers in lobby

Picnic area

24-hour front desk

Business center

Express check-out

Pool umbrellas

Billiards or pool table

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Number of restaurants - 1

24-hour business center

Number of outdoor pools - 1

Snack bar/deli

Parking (limited spaces)

Self parking (surcharge)

Number of bars/lounges - 1

Number of poolside bars - 1

Number of beach bars - 1

Number of coffee shops/cafes - 1

Direct access to private beach

Beach cabanas (surcharge)

Beach sun loungers

Pool sun loungers

Beach towels

24-hour fitness facilities

Terrace

Private beach nearby

Vending machine

Fully fenced

Outdoor entertainment area

Outdoor furniture

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible on-site restaurant

Visual alarms in hallways

Handrails in stairways

Well-lit path to entrance

Stair-free path to entrance

Pool hoist on site

Hotel reviews

7.0
Good767 Verified Reviews
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Cleanliness7.4/10
Service8.0/10
Comfort7.6/10
Condition6.8/10
location6.0/10
Neighborhood7.4/10
Amenities6.8/10
10/10
Exceptional
Tatyana, 11 Apr 2025
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Awesome dtaff

10/10
Exceptional
donald, 09 Apr 2025
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Excellant location and service

2/10
Poor
leanne, 05 Apr 2025
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These other reviews and ratings are not accurate. This property needs a lot of work and my kids did not feel safe

8/10
Excellent
Victoria, 02 Apr 2025
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Good for a short stay. Close to downtown and beach right across the road. The property is ok but I think is due for some updates. The staff was really good and helpful!

8/10
Excellent
Victor, 01 Apr 2025
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Good

10/10
Exceptional
Darren, 01 Apr 2025
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The staff was awesome and so friendly. The property is on the older side but still a great place. Close to everything. Highly recommend.

10/10
Exceptional
Detesha, 25 Mar 2025
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Staff was great and the location was excellent, it's directly across from the beach.

10/10
Exceptional
Alvaro Abel, 21 Mar 2025
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Great!!

4/10
Poor
MANIKANDAN, 26 Feb 2025
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Room had lot of issues. It was poorly maintained. Toilet seat cover was odd sized to fit the toilet. Poor finish and mouldy

10/10
Exceptional
Debra J, 25 Feb 2025
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Nice views and clean room

8/10
Excellent
Martin, 23 Feb 2025
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Very helpful staff

6/10
Fair
Emilee, 16 Feb 2025
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It was ok but for the price of just one night it should’ve been cleaner. The bed sheets were muggy and the shower didn’t get cold. Shower water also smelt very strongly of sulfer, I almost felt as if I were dirtier after showering. Staff were great and very helpful. Even tho the bed sheets were a bit dirty, the mattress itself was very comfy.

8/10
Excellent
REMY, 01 Feb 2025
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Pas a la hauteur d’un holiday inn

10/10
Exceptional
Mickey Stephane, 31 Jan 2025
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Great place

10/10
Exceptional
Mariah, 22 Jan 2025
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.

8/10
Excellent
Subin, 17 Jan 2025
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Wonderful Stay at Holiday inn suites ,Bahamas.

I had a fantastic experience . The staff were incredibly welcoming and attentive, the room was clean and comfortable, and the amenities were excellent. The location was perfect, close to US Embassy and Janganoo Beach. I especially loved the breakfast. I highly recommend this hotel and would definitely stay here again!

10/10
Exceptional
Suzan, 09 Jan 2025
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Bowl game trip

We enjoyed our trip; we just didn't realize how dirty Nassau is. Also, the cruise ships dock there and there are usually thousands of people getting off those ships so there were alot of drunk people on the beach, which did not allow any beach time for us.

8/10
Excellent
chad, 05 Jan 2025
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This is the perfect location to stay in Nassau. Right across the street from Junkanoo Beach and close to the attractions downtown and easily walkable to the fish fry. Breakfast was solid and the staff is fantastic. I liked it so much, I extended my stay here after checking out the area. Great value.

4/10
Poor
Kalin, 01 Jan 2025
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The area around the hotel is very dirty and smelly. It’s very noisy since its located right on a busy street

8/10
Excellent
Paul, 31 Dec 2024
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Friendly and respectful staff. Great breakfast! Hot water issues, but manageable. A little disappointed with the room size.

2/10
Poor
Jasmine, 27 Dec 2024
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Need a update with everything

10/10
Exceptional
Valerie, 19 Dec 2024
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The staff was great and very helpful and the location was perfect right in the middle of everything.The local food was a great experience and wonderful food

8/10
Excellent
Zay, 15 Dec 2024
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very easy going and clean

8/10
Excellent
John, 10 Dec 2024
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Being next to a busy street with narrow sidewalks made walking a challenge. Hotel is located right on the waterfront and provided beautiful views.

10/10
Exceptional
Astridge, 08 Dec 2024
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😗

8/10
Excellent
FRANTZ, 30 Nov 2024
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Room was cleaned and excellent customer service

8/10
Excellent
Sandra, 26 Nov 2024
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The property was close to amenities we were interested in. Breakfast was very good and a great variety of breakfast foods. The property was very loud due to a very busy intersection. Also very loud as music played on the beach across the street.

10/10
Exceptional
Charles, 21 Nov 2024
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Accessible

8/10
Excellent
Morghan, 20 Nov 2024
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The staff at this hotel were amazing. The place was a bit outdated for sure but if you’re not planning on staying in your room for the whole day, it won’t bother you. Everything felt very clean. I was a bit frustrated that the one time I went to the beach, the staff member wasn’t there to provide a towel or chair for almost two hours despite it being open. Apart from that, no complaints at all!! Would stay again for the location and price

10/10
Exceptional
Junior, 12 Nov 2024
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Great customer service

8/10
Excellent
Fernando, 10 Nov 2024
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Que mantengan la calidad

8/10
Excellent
Michelange, 31 Oct 2024
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Convenient

10/10
Exceptional
Enebish, 28 Oct 2024
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.

6/10
Fair
Marlona, 22 Oct 2024
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It was pretty okay, nice location, helpful staff. It just had an off smell but only in the elevator and through the halls a bit.

8/10
Excellent
feana, 17 Oct 2024
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The staff was very helpful. Property was clean and comfortable bed. They should at least put few bottle water in the refrigerator for person checking in. After a long flight and check in your room and not even a bottle water in the fridge it's ridiculous.

10/10
Exceptional
Jecannya, 12 Oct 2024
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The staff are welcoming and very helpful. Priya made our check in process smooth and easy. The view from the room was beautiful both night and morning (got to watch the Royal Caribbean dock their cruise at 6:30am). The room and bathroom were nice and clean. Would definitely be staying again and would recommend to everyone.

10/10
Exceptional
Jocelin, 07 Oct 2024
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Everything

10/10
Exceptional
heidi e., 06 Oct 2024
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Staff friendly

10/10
Exceptional
Westralyn, 05 Oct 2024
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Property was getting more face-lifts, it is always a beautiful place to stay. Near the beach, downtown, the sites.

6/10
Fair
Fernando, 26 Sep 2024
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good

10/10
Exceptional
Dian, 25 Sep 2024
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Cleanliness of the environment, friendly staff and good breakfast 😋

10/10
Exceptional
Bryant, 23 Sep 2024
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Friendly

10/10
Exceptional
Chelsea, 22 Sep 2024
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Love the staff!

8/10
Excellent
Jasmin, 16 Sep 2024
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It was in a good location. Restaurants were nearby

10/10
Exceptional
Yesenia, 02 Sep 2024
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everything was close easy public transportation

2/10
Poor
Nadia, 31 Aug 2024
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Stayed 8/23-8/25/24 The pictures posted are very deceiving. Rooms are outdated, not clean, and underneath our bathroom sink was leaking water. You had to go to the reception desk to ask for the iron. Breakfast was ok, and coffee taste horrible.

8/10
Excellent
Levant, 31 Aug 2024
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Very good, I liked that there was a microwave and the living room was separated from the bedroom.

10/10
Exceptional
jean mary, 24 Aug 2024
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I love it. The customer service is excellent, and the place is very clean.

6/10
Fair
Guerrier F, 16 Aug 2024
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Average

10/10
Exceptional
Yamma, 08 Aug 2024
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Staff members are nice!

8/10
Excellent
Westralyn, 07 Aug 2024
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I stayed overnight and was happy with my stay. You can tell it was a dated hotel, however, it still is a relatively safe place downtown that is in walking distance to the beach, restaurants, and nightlife.

2/10
Poor
Verified traveler, 07 Aug 2024
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Bad experience

I recently stayed at the Holiday Inn Express & Suites Nassau, an IHG Hotel, and had a very disappointing experience. During my stay, the weather was extremely hot, and I was looking forward to using the pool. However, upon arrival, I found that the pool was closed. Despite this, they still charged the resort fee without providing the promised amenities. To make matters worse, they did not inform me about the pool closure when I made my booking and received the communication from the hotel. This lack of communication and poor customer service is unacceptable. I would not recommend this hotel.

10/10
Exceptional
Leoned H, 29 Jul 2024
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The service at the Hotel was High Class Service The Staff Was Very Nice And Respectful And Caring

8/10
Excellent
erika, 28 Jul 2024
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The staff was wonderful the continental breakfast was sold the location was good and the rooms were big and very clean

10/10
Exceptional
Jean Bruno, 25 Jul 2024
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It’s at the center of everything you need. A walking distance. I like it

6/10
Fair
Quacy, 21 Jul 2024
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I liked the pool and the staff service

2/10
Poor
Arpankumar, 19 Jul 2024
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BAD STAFF. NO REFRIGERTATOR IN ROOMS. TINY BATHROOMS. NO DRINKING WATER.

4/10
Poor
Amanda G, 09 Jul 2024
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The young lady at the front desk was very nice and friendly, but the hotel was not well maintained. The pool was closed (for cleaning) and honestly I prefer the beach anyway but in the evening it would have been nice to be able to go for a swim. There was NO hot water. I prefer cooler shower especially after being in the heat all day but it wasn’t cool it was down right cold. Be careful sitting outside because the locals will come up and try and empty out the cigarette tubes looking for half smoked cigarettes. The breakfast was ok once you got past all the flies and gnats that held up shelter in the bread boxes all night. If you stay for more than a couple days plan on a different option for breakfast as the breakfast served was the same everyday. Again the staff was super nice, greeted you every time you entered but the next time I will choose a place a little higher end, because the Holiday Inn is not the same in other countries.

10/10
Exceptional
Jewel, 07 Jul 2024
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I was pleasantly surprised by the amazing views of this property. Walkable to Fish Fry and Straw market. Clean, comfortable with friendly staff.

2/10
Poor
Jesmary, 04 Jul 2024
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Na

10/10
Exceptional
Francis, 26 Jun 2024
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The breakfast fare was not Bahamian so that we could have a taste of the Bahamas. Nobody wants to eat American fare while in another country! Car parking for hotel guests was limited!

10/10
Exceptional
Diamond, 26 Jun 2024
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Staff was always willing to help

4/10
Poor
Allison, 29 May 2024
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AC was faulty in my first room, asked for a new room. The bathroom door would not stay open, had to prop with a towel. For $200/night, this place is a joke. Taxi to airport is a rip off! The front desk said $35, the driver picked me up and once at the airport he told me $45. I gave him $40 since I only had 20 dollar bills and said that is not what I was quoted. The food across the street near the beach is overpriced and gross. A salad, beer and shrimp was OVER $60!!! What a rip off!

8/10
Excellent
Melissa, 23 May 2024
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Their service was remarkable.

10/10
Exceptional
Norma, 22 May 2024
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Everyone was very professional & knowledgeable about there job. Breakfast was very good.

4/10
Poor
Daniel, 21 May 2024
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Hotel was in a great location you are within walking distance of the cruise ship port and the public beach is across the street after dark the locals look very shady so just be aware of your surroundings at all time in the day time it feels safe to venture out on the main streets only tho the small side street's looks shady and dangerous also the cabs make there price's up so pre pay for service to and from the hotel's and airport

6/10
Fair
Kanusha, 13 May 2024
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The staff at this hotel were extremely helpful and professional. The floors in the room were so dirty that my socks turned grey. Had to wear our crocs in the room the entire stay. Went down at 8:05am for break and there was nothing left. The loud music from across the street on the beach, car basses and motorcycle mufflers from the road was extremely loud and obnoxious. Loud noises all the way until after midnight made it hard to sleep. And on a Sunday ?! That’s wild. For the price it’s not worth it. We wouldn’t stay here again.

4/10
Poor
Verified traveler, 13 May 2024
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Picture over sells it, not worth the $!

No control over humidity. Very noise and no sound proofing.

8/10
Excellent
joel, 11 May 2024
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the front desk was professional and well presented. Thanks for the short time there and well managed experience.

10/10
Exceptional
William, 11 May 2024
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The property is in a good location but the entry area has limited parking and the alley appear unsafe but it is safe. Just the appearance.

10/10
Exceptional
Michael, 28 Apr 2024
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Good downtown central location basically on the beach.. must stop by bikini bar for crack conch..

10/10
Exceptional
Deborah, 27 Apr 2024
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The property was noisy until the early morning hours. Our room did not feel or look clean. There was NO hot water for a shower. The pool and all outside seating was closed. The attendant at the beach was inconvenienced to get us beach towels, basically telling us at 3:30 in the afternoon that it was too late to be at the beach and not to bother.

8/10
Excellent
Mario, 21 Apr 2024
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Nice place

6/10
Fair
Samantha, 26 Mar 2024
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The staff was great the area was walkable to downtown Nassau and the fish fry but the property needs a serious upgrade. We had no hot water during our stay the tv was on the fritz the whole time and the free breakfast was cold.

6/10
Fair
Yesenia, 26 Mar 2024
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Property is very outdated. Very limited eating locations. Area is not very convinient. Service was mediocre. However, the beds were surprisingly comfortable. Taxi service to and from airport was rather quick and efficient but expensive. Hotel is definitely OVERPRICED.

10/10
Exceptional
Antonio O, 21 Mar 2024
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Very good for vacation

The staff is very friendly and always ready to help. Rooms are confortable and very clean with all amenities needed during a vacation. Location is perfect. Good WiFi...

8/10
Excellent
Amit, 17 Mar 2024
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It’s located in downtown.

10/10
Exceptional
Yensi, 16 Mar 2024
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Good place

4/10
Poor
ROSSANA, 15 Mar 2024
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Convenient location

6/10
Fair
Carmela, 13 Mar 2024
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Hotel room was a bit outdated and the walls are very thin. You can hear all the cars and the music from the beach huts at night. It is especially loud on the weekened with people revving up their motorcycles in the middle of the night. Overall you get what you pay for. It is a walkable distance to Nassau and Arawak cay. The restaurants nearby are not that great and very pricey. The free breakfast they offer will save you a lot of money. I wouldn’t stay here again but I do not regret booking it. The staff are great and helpful.

8/10
Excellent
Judy, 11 Mar 2024
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The location was good for me, near the office and downtown area. It would be nice to have a private beach next to the hotel.

10/10
Exceptional
MARCO, 11 Mar 2024
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position

10/10
Exceptional
david, 09 Mar 2024
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Staff was excellent. Very nice people. Kenton the taxi driver was exceptional.

6/10
Fair
Kevin, 06 Mar 2024
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It was in a pretty good area along the tourist strip. In walking distance to local food and tourist food. The noise came from the hallway being completely open. Wind, car noises and local people noises flew down the hallway and into our room. My wife woke up constantly throughout the night because of this. Staff were super friendly and resolved all of the small problems the room had when we arrived.

4/10
Poor
Christopher, 02 Mar 2024
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Clean and basic The hotel is in a good location for walking to places and it has beach access across the street. The beds and rooms are clean, and for the area, it’s reasonably priced. They also hold your luggage after check out for no additional charge. Rooms have a microwave, fridge, safe, and complimentary coffee and tea. But, for my money, I am looking for basic amenities and courtesy and this hotel is sadly lacking. Staff at the desk are courteous, but the rest of the staff are not. They are loud and noisy in the morning way before 7 am making sleeping in after a long flight impossible; hallways are not carpeted, so sound echoes a lot. The hotel is a bit run down and they don’t have adequate hot water. After 4-5 minutes, our shower went cold. There is not enough seating in the breakfast area. Chairs are a commodity. There is food variety like French toast, real scrambled eggs, I know as I had shells in mine, sausage , bacon, baked beans, yogurt, bread choices, cereal, coffee and juices. However, many labeled food items had other food inside or the item was not there. For example, open the breakfast potatoes tray and the dish was empty— not being served that day. The food was ice cold. As one of trays was not working at all, and the other tray was barely keeping the eggs and sausage warm. They were cold after reaching our table. The thermostat in our room didn’t work. So we were not able to find a comfortable temperature for sleeping. Next ti

2/10
Poor
Ethan, 01 Mar 2024
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Avoid this place

Do not stay at this property as the noise is overwhelming. It is very close to a busy road and the trucks can be heard crashing up and down the street early in the morning. Coupled with this, the property has no exterior doors at the end of each hallway. Therefore the afore mentioned noise just cascades down the hallway. Not to mention the beach bars across the road that blast music as well. Give yourself a rest and stay elsewhere

6/10
Fair
Natasha, 29 Feb 2024
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The staff were wonderful and the breakfast was amazing, but it's an older hotel and not the cleanest.

10/10
Exceptional
kristin, 26 Feb 2024
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Fabulous staff. They were accommodating and sincere. I’m grateful for their conversation and guidance.

10/10
Exceptional
Amin, 22 Feb 2024
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Above and beyond service

8/10
Excellent
margaret, 10 Feb 2024
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A great option in the center of things!

10/10
Exceptional
Brian, 10 Feb 2024
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Service and friendly employees

6/10
Fair
Sonja, 02 Feb 2024
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Need maintenance

Old hotel, not maintained, Water leaks all over, especially in the Bathroom, furnitures damaged. Holder for Toiletpaper was not fixed. Noisy. A/C need to be replace, really loud.

8/10
Excellent
Patricia, 31 Jan 2024
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Staff were fantastic. Rooms and common areas were clean. It’s on a busy street so it was loud throughout the night. Excellent breakfast. However, no other food/meal options (other than high priced snacks) throughout the day and evening. My room smelled very strongly of chlorine from the pool.

6/10
Fair
Neil, 26 Jan 2024
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Excellent, friendly, knowledgeable and helpful staff. Unfortunately the room was nosy facing on to a main road and did not have double glazing to help- keep the noise down. Also the air conditioning was defective in that it operated only on automatic with the fan noisily cutting in when the temperature rose and waking me up frequently through the night

10/10
Exceptional
Gustavo, 11 Jan 2024
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Near downtown Nassau.

8/10
Excellent
Rashed, 06 Jan 2024
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Holiday Inn Express & Suites Nassau exceeded all expectations, creating an unforgettable stay in the heart of paradise. The friendly and attentive staff made us feel truly welcomed, ensuring every need was met with a genuine smile. The hotel's modern and comfortable accommodations provided a perfect retreat after exploring the stunning attractions of Nassau. Impeccable cleanliness and well-appointed rooms showcased the hotel's commitment to guest satisfaction. The complimentary breakfast featured a variety of delicious options, adding an extra layer of convenience to our stay. The prime location allowed for easy access to beautiful beaches and vibrant local culture. A remarkable experience at Holiday Inn Express & Suites Nassau, leaving us with cherished memories and a desire to return.

2/10
Poor
juan, 01 Jan 2024
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Deceiving pictures on your website are showing a whole different property, no restaurant or bar, rundown building poor housekeeping, weak breakfast and no hot water every time you need a shower, good attitude on hotel’s personal but unfortunately some times it is not enough, close to downtown but no decent restaurants in the near surrounding areas. No recommended at any cost

2/10
Poor
Mark, 11 Dec 2023
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Extremely noisy. Kids on motorbikes joyriding until about 2AM. No hot water. Terrible hotel.

8/10
Excellent
Jenneva, 05 Dec 2023
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I liked the location of the hotel, it was within walking distance between the places that I had to go for business. I did not like that there were not many restaurants nearby only one beach huts that served mostly fries foods. I also did not care for the noise from the traffic, too may horns blaring, Finally is was annoyed by th discrepancy in my bill during check out. The front desk staff needs to pay attention.

8/10
Excellent
Paul, 23 Nov 2023
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Great customer service

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