Holiday Inn Express & Suites Houston NW - Hwy 290 Cypress by IHG

8.8

Excellent

947 Guest reviews

8.8

Excellent

947 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service9.0/10

Comfort9.2/10

Condition9.2/10

Neighborhood9.0/10

Amenities8.8/10

Hotel was perfect for my needs.

Hotel seems older, room is decent but bathroom shower etc is older

Good breakfast

Good

Nice and quiet

Staff was very nice and friendly.

Business Traveler

I stay here when traveling to Houston for business. Location is great for me, hotel is clean and so far well maintained. On this recent trip when I checked in the front desk lady gave me a choice of what floor I wanted to stay on and offered me a beverage and snack. I’ve never had that before, great customer service!!

Great

Stay was great. I had no problems no complaints. I got engaged this weekend and glad the hotel was clean and quiet. I will definitely stay here again. Great area also.

TV wasn’t working and wasn’t fixed

Good but not great

Our room was very comfortable. The only problem was that the back door was next to our room. The door has a very loud squeek, and slams shut. People used that door most of the hours of the night. Also, housekeeping came in once (we usually kept the Do Not Disturb sign on) and did not empty all the trash and didn't even make the bed! I expected them to change the sheets, which they obviously didn't do either. One more thing - I'm not sure that they really recycle here. We saw one of the staff empty the trash in the dining room into the recycling bin and take it all away.

Very friendly staff and clean place

Place is clean and enough parking spaces!!

Natalie, the General Mgr turned what would have been a pleasant work trip stay, terrible. She was unprofessional, rude and dismissive when I attempted to get clarification on multiple unauthorized charges made to my debit card two nights in a row that caused over $300 worth of charges to be tied up in my bank account. (Not to mention when she showed me what I was being charged for, the amounts didn't match what came out my account)..She threatened to check my out of my room early in the middle of our conversation, because I was adament on getting an explanation about why I was still being charged when I had already paid over $400 to cover the entire cost of my stay when I checked in. By day 3, I had nearly $800 in charges (for a stay that was almost have that price). I still am not sure what exactly caused this. Anyway, If you stay here monitor your charges and don't use a debit card. There is even a sign at the front desk basically telling you to use a debit card at your own risk because you may get charged twice, and they recommend paying with a credit card.

It was great

This is a beautiful property. Great staff and breakfast!! Perfect room!!

Friendly staff, clean rooms.

Easy to get to room

Na

This property is very clean and new. No musty smells. The room was spacious with plenty of drawer space and shelves for my week long visit. Coffee maker in room and mini fridge. Plenty of electrical outlets and usb ports for all my electronics. The hot breakfast was great - eggs, sausage, bacon, biscuits and gravy, fresh cinnamon rolls, etc. My husband's only complaint is that the room is only serviced every three days and we had to request it several times before it was done. Other than that it was perfect. Wifi was good as well.

Very clean looking forward to second night

Excellent!!!!

Good

I liked the price

It was great staying here coming from Va! Only thing is I wish the rooms next to me and above had quiet guests! It’s not the hotels fault!

Excellent stay...hotel was very nice and clean...

Great Stay!!!

It was peaceful just as I’d hoped. Also, there was good parking available, and they do offer breakfast every morning. The rooms were clean and I love that they had Dove body wash, lotion, shampoo, conditioner and hand soap! I recommend and will stay again!

Business traveler

I decided to stay here again in December after a previous stay in Sept. In Sept the hotel had recently opened and the hotel was new and everything was fresh and clean. It appears that since my previous stay they are not keeping up with stained carpets and cleaning. Very unfortunate as I had hoped I had found a clean hotel in Houston for my business travel.

Disenchanted

The front desk staff at check in and check out was very impersonal. Too busy visiting with people behind the desk to be bothered with customers. Will not recommend this establishment to anyone. ( just the opposite)

Awesomeness

New hotel you can expect

Nothingmuch around the hotel but new clean nich staff hotel

Perfect area

Friendly staff, clean property, good breakfast and good area where the hotel is located. Nice place!

The hotel charges a $125.00 fee that is not disclosed until you check in.

If breakfast can have more choices, would be better.

Perfect!

Was the good

Unfriendly front desk service

Bad front desk service not friendly

Great friendly property

Clean property, well appointed rooms, relatively new property, Staff attentive and really Nice like Shanie, Carla and Key among others. Breakfast could be better, there was no fruit available for several days. Heavy rains meant we could not use the outdoor swimming pool. Beds and pilllows were Comfy so no problem sleeping. Large room no issues with heat or air conditioning. TV remote did not work well. Hotel keeps a $ 125 deposit which takes a few days for the bank to re-deposit . Parking was easy and safe. Lots of eating places nearby. Good location in Houston suburb. We will visit again later.

All of the staff was very friendly and helpful at all times. Room was very clean and quiet. Only thing I would suggest was the breakfast buffet was good, but no fruit? No apples, bananas, etc. Would be nice to have some of that.

Great location

Would stay again.

Overnight stay

While our room was very good and the desk service was wonderful, the gunshots at the convenience store next door at 11 pm were a bit unnerving. This property has no control over such shenanigans in the community. We wish it would have been acknowledged by staff if only to ask if we were ok.

Very helpful and nice staff. And the room was great.

Good bargain

One night stay, very easy to check in and friendly people at the front desk.

The occasional noise from the street woke me up but otherwise, we felt safe around the area

Great customer service

Excellent hotel! Super clean and smells fresh! Also bridgette from night shift was amazing she was so helpful and super friendly

Restful Night

We stayed one night, but would go back and stay again. The room was clean and quiet. If we had a stayed longer we would have definitely utilized the pool, the weather was perfect for it. The breakfast was just enough and offered plenty. I would have liked to have had the amount of towels ready in the room for the amount of guests I stated. Otherwise the stay was excellent.

If it wasn’t for the night agent, I would’ve gave this facility a 2 star. She was amazing. Very attentive and welcoming. Oddly enough, I didn’t catch her name but thank you for your assistance and help. The cleanliness could’ve been better. I picked this location for two reason only. One, they are 15 minutes from family. Two, breakfast for the kids and I. We couldn’t get breakfast because they were putting food out in small portions. Meanwhile, there is a line already waiting on food. Probably won’t pick this location ever again. Front desk staff seem to not care. I will for sure call cooperate in the morning.

Great Stay

This hotel looks like it was recently built, although staff told me it is about 7 years old. It was clean and modern. The breakfast was good, parking was easy and free, and the room was clean. Bridget at the front desk was very friendly and professional. She deserves 5 stars for customer service! I would stay here again if I am in the area. I was 25 minutes from everywhere I needed to get too, which isn't too bad for Houston.

It was really good. They had a proper breakfast…it was more than just pastries and juice. The rooms were spacious (I’m coming from nyc), it was really quiet. It was better than some 4 star hotels I’ve stayed at in much bigger cities. Everything is brand new and clean. I was surprisingly impressed by this little Holiday Inn in Cypress, TX.

Very nice property and clean

Clean properly. Comfy bed

Great staff, very helpful

Check in was easy, staff was welcoming and friendly, everything was clean and well maintained. Overall great experience.

Great beds! Staff were very nonchalant regarding checkin & had no one to check out with. No pet policy but we saw a cat on the 2nd floor ledge where it appeared to go into the room. Wherever it went, it wasn’t on the ledge! Lovely new property close to our event.

Great property. Hotel was clean, comfortable, convenient and has good breakfast.

Great

Todo muy bien excepto que al reservar decia cunas gratis y resulta que no tenian cunas es el unico pero que le pongo

I travel a lot for work and I am a Holiday Inn member. I’ve stayed at Holiday Inn’s all over Louisiana and Texas and this is by far the best I’ve stayed at without a doubt and it isn’t close. Will be my go to place to stay moving forward.

excellent

A clean, well maintained hotel.

Cleanest room I’ve stayed in when visiting the Houston area. Very convenient to stores and restaurants. Hope they keep the high standards.

Room was a disaster

Good property

I didn’t like the fact that each time I approached the —breakfast and room service workers— their reply was: “ NO SPEAK ENGLISH “

Service was amazing second time staying here and will be coming back!

The breakfast wasn’t the best. Apples were rotten. The pancake machine was broken, no bacon, not a big selection of yogurt. However, the front desk clerk was nice. The halls floors were dirty.

hotel was clean, staff were nice except for a younger lady at the front desk, she was rude. Other than that no bad things to say

Great

CypressTrip

Need more than one TV in the suite

Really clean facility and staff response was great

Excellent service

It is amazing that the company doesn't clean the rooms if you dont let it know everday day at frontdesk, and they dont have enough personal to do it, also they pay just 11 dollars per hour to their housekeeping personal. I will never recommend this hotel.

It was nice clean and very quiet.

Eh, I've stayed here before and it seems to be going down hill. Halls smell. Check in was not the greatest but wasnt horrible, just lame.

Always have good luck at the Holiday Inn express.

Nice

Amazing and clean property. Love the rooms and bed so comfy. Had the best amenities n great staff named key

They changed the room level and i am not happy for that

Breakfast, microwave,.pool, clean,.refrigerator

Steamy Houston Stay

Check in was great. Staff was super friendly and helpful. The only issue was a design issue. There was no exhaust fan in the bathroom. There should be.

Be aware Bed Bugs

Booked this hotel during hurrricane Beryl. The staff is friendly and very helpful. But everything else is awful. We waited 4hrs for our room to get cleaned only to discover urine stains on the mattress along with bed bugs.

There was a power outage due to some sort of storm. The hotel did not have a full power back up generator and could not serve breakfast as well. Had to use the stairs since elevators were down. While the situation with storm is out of human control, would have been nice if they gave some refund vouchers to guests for the inconvenience faced.

Very clean and nice staff

Room was clean and well maintained

Nice, new, quiet hotel. Convenient to the hospital nearby, and convenient to the freeway. Easy drive to shopping.

Excellent landscaping. Clean room. Comfy bed.

Quiet hotel, friendly staff.

Dirty property- slow customer service- slow elevator

Very clean

Had people come in the hallway 4 times in the middle of the night. Even when asked to be quiet they kept on talking ridiculously loudy. I asked them to be quiet once, called the office three times. There is not much insulation between walls.

Like proximity to medical facilities

Blinds in our room were broke so we couldn't block the sun light. There was a dead roach in front of the elevator on our floor. The elevator floor was sticky from a spill that wasn't cleaned properly and our room wasn't cleaned at all on Sunday. When I called the front desk about it, I was told that 2 people called in sick and if we wanted clean towels we would have to get them our selves. Poor customer service.

This property overall was a 4/5. We enjoyed our stay

Won't stay here again.

The breakfast buffet had no friut either day. No napkins. There was no oatmeal the second day. The body soap in the shower ran out. No extra towels. No clock or pencil and paper in the room. Channel selection lacking- no Netflix. No way to see what the TV channels were. Below the ammenities we usually have at Holiday Express.

Room was missing a shower curtain in Bathroom, faucet sink almost falling ott, one of building elevators not working. Air conditioning in room not turned on prior to our arrival. Room temp was 90 plus on arrival Breakfast was grest

Awesome stay

No issues, front desk staff was extremely helpful and polite

Clean and nice staff

Nice quiet and good location.