Atwell Suites Austin Airport by IHG

9.2

Wonderful

164 Guest reviews

9.2

Wonderful

164 Verified Reviews

Read all reviews

Cleanliness9.6/10

Service9.4/10

Comfort9.6/10

Condition9.4/10

Amenities9.6/10

The staff were very kind and pleasant. The rooms were gorgeous and the hotel was well equipped. I’d definitely stay here again. The coworking space and breakfast were great!

Breakfast options were not refilled promptly. Waited about 15-20 minutes and decided not to wait any longer.

Staff was great. HOWEVER, last night there was only one poor person running the show at the lobby/shopping/bar area. She was wonderful. EXCEPT, since there were so many people checking in, I and two other gentlemen I was not with waiting over 20 minutes to get served at the bar. You need to add another person at night, even if it's just a lower-level trainee/assistant to the front desk person. Also, it was cold last night and even though I set the thermostat up to 72, the room never went above 68. A little too chilly for my taste. When I woke up, it was cold and that made the tiles in the bathroom rate cold as well.

Clean and well maintained. Even with the rush of new arrivals the staff was attentive and very helpful. Excellent service.

Our stay at Atwell Suites Austin Airport started off as a pleasant experience, but unfortunately, it was completely overshadowed by an unacceptable and offensive encounter at checkout. After completing the checkout process at 11:30 AM, I stepped outside to load our luggage into the car while my wife remained in the lobby to prepare a complimentary coffee. At that moment, an employee named Ivan approached her and questioned whether she was a guest, stating that “homeless people sneak in to make coffee.” As one of the few African American guests at the hotel, this assumption was particularly troubling. My wife was rightfully offended and immediately informed him that she was with me and that we had just checked out. However, the fact that she was even subjected to such treatment being singled out, questioned, and made to feel unwelcome was humiliating and completely unacceptable. No guest should ever be made to feel like they do not belong, especially after paying for and staying at a property that prides itself on hospitality. This experience left us extremely disappointed and has completely changed our perception of IHG. If professionalism, respect, and inclusivity are important to you, I strongly urge you to reconsider staying at this location.

All

AC stops when sleeping

AC only works when you move. Who moves when sleeping? So be prepared to have AC turn off while sleeping.

Great Stay & Comfy Beds

Clean, modern, spacious rooms w comfortable beds and linens. Complimentary airport shuttle was suspended for weather so instead ordered me an Uber at no extra charge. Coffee, water and tea station in the lobby was a nice touch.

Nice for the price

Spacious, well thought out bedroom. Accommodating staff. Perfect for night before my flight back to the UK with a free shuttle service to the airport

…

Staff was very helpful. Shower needs work.

Very clean, great condition property, nice room, bed, nice breakfast

Great Accomodations.

Hotel staff was friendly and very accommodating. The suites with extra floor space were great for my family. It had a modern clean aesthetic. Great location for convenience for airport access and right next to a Denny’s with Javi’s Tex mex and Waffle House within walking distance.. Atwell has its own shuttle you can schedule for airport pick up and drop off. Simple continental breakfast. Great coffee bar. Free filtered water provided in lobby.

The stay at this hotel was good with good size room, and comfortable bed. However, being a vegetarian, we were very disappointed with breakfast. The only thing available for us was bagel! Ther was no whole milk as well. For an IHG hotel, we would expect there is sufficient breakfast option even for vegetarians. The cereals were cheap brands too. We book hotels so we can go bhot breakfast. But this was the bummer. Not completely satisfied. And we may not book the this hotel again

The hotel shuttle from the airport was not good. Our flight landed at 11:30 pm and couldn’t reach the front desk for the shuttle. We were later told it stopped at 11pm which the website does not advertise. We took a cab which we were over charged by $20 from what the meter said but we were beyond tired at midnight and wanted to go to bed. Breakfast was mediocre and seating in the common area was uncomfortable.

Very nice hotel

Very clean and spacious rooms.

We loved this hotel. We arrived at Austin Airport at 10am, and the hotel sent an Uber XL immediately. We were in the lobby with our luggage by 11am, and our rooms were ready. The front desk person was wonderful, and gave us some great ideas for our evening. Everything was great. Will definitely stay here if we visit Austin again.

Nice staff, very helpful. Complimentary coffe and water, complete breakfast included, easy parking and shuttle to/from airport is a plus

Lovely place especially for the price, great staff that was very attentive.

Helpful staff, nice large comfortable room

I enjoyed my stay at Atwell Suites it was clean and comfortable, but it is next to the highway so you can hear the cars and sirens at night but it wasn’t bad. The room was very spacious too I was very surprised. I had to take an exam in the morning so I got up early and made it down for breakfast which was really nice. Thank you I really enjoyed my short stay here!

Evening bites Door into closet from bath. If it had a small mirror inside when open one could see back of hair. Just a suggestion. Washing facility. Location

This property is new and very well kept. All staff were very friendly and courtesy 😀 The only complaint would be the breakfast and not much of a selection 🙄 eggs and sausage were cold.

Perfect after flight hotel

The staff was very friendly and provided excellent service. The hotel was clean. It was the perfect place to stay after flying in from out of town

Comfortable room good if limited restaurant and very good breakfast

Great property, good value for money, as well, lovely people

Great place!

Amazing service when unexpected circumstances arrived. And the hotel itself is really comfortable and spacious. Perhaps the best non-luxury hotel I’ve stayed in — and I travel a lot for business.

Roomy

The hotel is very clean. Our room is spaces. We enjoy our time. Will book it again.

Hospitality at its finest.

Front of house staff was great, especially Ray and Allessandra!!! Shoutout to the check in crew too, I forgot their names. Much Love!

Great service and comfortable rooms

Looks like a brand new property! Room is huge; ultra modern look. Lots of electrical and digital connections, clean and comfortable!

Window on another hotel

Great people at the front desk

Late flight 11pm

Nice hotel and stay. I was left confused until the last minute on how to get from the airport to the hotel. In the end the hotel was nice and helpful. But this confusion added unneeded stress to the trip. A more detailed explanation on the website or via phone would have easily reduced this issue.

In my room you could hear everything of the other rooms. Too noisy. Everything else was good.

Good place to stay

Th property was clean and the staff was very helpful and welcoming.

Amazing! clean!

Cute hotel, Clean rooms, decent breakfast.

Great Hospitality!!

Service Desk was friendly. Room was very nice. Continental breakfast could’ve been better. Otherwise I enjoyed my stay.

The rooms were very spacious and had great amenities! Property was very clean and staff was terrific!

Very nice hotel. Friendly staff, checkin was easy,

Room was nice size! Very clean and quiet.

Everything was perfect!! We will definitely be back.

This place was great!

Staff were friendly and helpful.

Will stay there again.

I enjoyed my stay. The hotel was excellent. Seems to be a new property, well maintained. The room was comfortable and clean. Nice big TV with good channel selection. Breakfast was ok. Internet connection was fine. The staff were very friendly. Great to have a mini-refrigerator in the room. I liked the fact that there was a Denny's Restaurant next door.

Everything about our stay has been great. The hotel is clean, convey, and modern.

Couple's weekend

It was ver nice, we loved the clean room, bathroom amazing and the service very good.

amazing!!! front desk made us feel so welcome, they tended to every need. room was clean! no worries at all.

It was nice and clean the people are friendly and there was plenty of parking.

Such a wonderful place to stay! The staff were so kind and welcoming and the property and rooms are so large and clean! You’re about 12 minutes from downtown which is nice! Will definitely be back! 15/10!!

Convenient location, great service, good breakfast , nice property

Great hotel! Loved the updated style!! The room was great and enjoyed the breakfast. The coffee was great too! Only stayed 1 night as we came from SanAntonio to Austin for the night before heading home.

Quiet and peaceful

The hotel was clean, quiet, and well maintained. The front desk staff was awesome.

I didn't think there was anything unique about this property, however, it was close to the highway and convenient in most cases; we could be wherever we wanted to go in 20 minutes or less. One issue was the layout in the King Studio was tight--the walking space between the bed and the TV was so narrow that you couldn't turn the TV and still walk to the bathroom. Sound carried from the hallway into the rooms. Most of the staff seemed new and unfamiliar with the area. The maintenance person was the most personable and helpful. In addition, we were not allowed to use our IHG membership in my spouse's first name because the Hotel reservation was made using my first name. This had never been a problem before at other IHG properties we have stayed. A vehicle is needed if you stay at this location. Limited dining is within walking distance and it might be more than some people would want to do in the heat. Denny's is the closest-- food and service were good. The Tex Mex restaurant--Javi's, Subway, and Waffle House are further away but in general walkable. We ate at Javi's and the food and service were very good.

It was nice, the only problem ia that the room are a little small.

Very clean and staff very friendly

Amazing property! Must stay and recommend!

The Atwell is a very nice hotel. The staff was professional and very helpful. I will return.

A nice hotel near Austin Airport

Hotel appears to be fairly new. Very clean. The eco friend AC controls are not very efficient for Texas summer heat. We felt the room never really cooled down. It’s next to a sketchy Denny’s though. Kind of a rougher area.

Very pleased on my girl trip!

Amazing Staff and accommodations! Everything was so clean and breakfast was simple, but tasty! Coffee was great and loved the water station!

Super clean and friendly staff with great prices and lovely complimentary breakfast.

Yes!

They gave us chicken, sunscreen, fanny packs, etc. It was amazing experience and the staff are all so so nice!

Such a gorgeous space! We loved it from the moment we stepped into the hotel and again when we got to our room.

The Atwell is now our first choice when we go to Austin. Everything was great. The free breakfast was first rate. The staff were all friendly and kind. The room was large, smartly laid out. The room and tge 10aaclean modern attractive decor.

Excellent service, everything was very clean and everything smelled delicious, they solved a problem with the air conditioning very quickly. Breakfast didn't have much variety but I think it had enough to be decent. As a council I would add a jug for water in the rooms. because they don't provide water and at the reception they sell you each water for $3. However, I would stay at this hotel many times again.

Nice

Favorite Hotel

A beautiful hotel. So close to the airport and quiet. The rooms were amazing. Bed were soft and the atmosphere is amazing. Bathroom was so cool. All updated Seemed futuristic. Love it

This place was great, clean and nice.

This was a last minute booking. I love how transportation was provided from and to the airport. The place looks new and well maintained. The options for breakfast were ok. Overall we were happy

Convent to airport