Hilton Nanjing Riverside

8.4

Excellent

93 Guest reviews

8.4

Excellent

93 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service8.2/10

Comfort9.0/10

Condition8.6/10

location7.0/10

Neighborhood8.0/10

Amenities8.4/10

面對長江，風景很不錯

Good service. Very spacious room

Very helpful and friendly staff

Good place, and will stay here again in future

I enjoyed my stay. My room was nice, spacious, clean, and had a good view.The breakfast was nice and had a mix of Western and Eastern cuisine. The only downside is that it isn’t close to a metro station for public transportation.

The view is beautiful.

Deposit money not released

Service was pretty good; room was clean. But there were no power outlets for US visitor. The staffs at lobby was not good with English communications. But there were ok with best efforts to help me. Biggest problem is that they don't release my deposit of 1000 yuan even after 13 days of my check out.

Good view

I was taken aback to discover a water leakage issue during my recent stay at a Hilton property, as such occurrences have been quite rare in my previous experiences. The persistent dripping of water resulted in an untidy and unusable bathroom, which was certainly disappointing. The hotel’s customer service team did attempt to address the situation by offering to relocate me to another room. However, I was not entirely satisfied with the alternative they provided, as the replacement room was situated on a lower floor and had a smaller activity area. Overall, I must admit that this experience fell short of the impeccable standards I have come to associate with Hilton. As a loyal patron, I had expected a seamless and enjoyable stay, and unfortunately, this particular visit did not meet those expectations.

Hilton Nanjing Riverside has an amazing view of the river with a decent sized balcony to enjoy. Love it!

Great stay!

Excellent river view that’s second to none. I extended my stay a couple of times, and the front desk was very helpful.

Mama Huhu

the hotel looks run-down, suprising it still has the Hilton brand. Otherwise its a Chinese 4star at best.

Very good hotel with spacious rooms and nice restaurants. Wish the spa facility could be a bit more professional as it was closed to guests the whole time while we were there and the staff members for that facility were not too welcoming either when answering our queries.

A wonderful place to do Nanjing

How do I begin. Whether it’s Billy at the front desk, Helen getting your taxis, or the gal taking your laundry in the morning, the service at this hotel is amazing. Billy wrote down all the terms we would need such as hello, thank you, goodbye, I need a taxi, etc. with the English translation into Mandarin. In addition, he practiced them with us and made sure we knew what we needed to get around. He personally made this day most enjoyable. Helen out on the curb was always cheerful with a big smile on her face and made sure a taxi always available. We have been all around the world, and the service at this hotel was top three. Do yourself a favor when you’re in Nanjing and make the Hilton Riverside a priority to stay. The hotel itself was typical Hilton, topline, comfortable and clean. It was a nice area and seemed easily accessible. Taxis are cheap in China. Keep up the work NHR and thanks again Billy.

Nanjing_HiltonAUG2019b

very good

Nanjing_Hilton_AUG2019

very good

The views were extremely good. However the staff were not helpful and at times provided incorrect guidance. Very low level of English communication skill

Never stay here

Laundry Services Sucks, receptionist was an intern and she did not know anything took a long time to check us out. There was a lot of noise on the floor that we were in, apparently because of the wedding guest that booked a room next to ours

Excellent view and clean facilities

River view was great and facilities had good conditions

Excellent stay

The Riverside Hilton has superb river view and is certainly a cut above the normal in China. The rooms are well appointed and maintained. I only stayed one night but would definitely use this hotel again.

Far away from the city but close to river.

Overall the hotel was good. Location was a little aways from the city so it is very quiet and nothing to do around the area at night. However, I was upset when I found out that my cigarettes (2 packs unopened) disappeared from my bag during the day when I was gone. I believe the cleaner took it but the hotel manager said he verified that the cleaner did not touch my stuff and he left it at that. It makes me feel like I am the one lying. No offer to compensate or do anything extra for me even though I am a Hilton Silver Rewards member. That was quite disappointing for a Hilton as I have stayed in Hilton for over 10 years across the world and nothing like this has ever happened to me before.

quite excellent but closed to country side

totally good

Very nice hotel! Nice staff and the hotel is super clean. Definitely recommend this place.

Very comfortable and nice. The hotel was great.

good

Good view, great service but nanjing is polluted (air) so you may not like what you see depending on the day. Location is a bit off. The other hilton has a better location if you want to be close to restaurants shopping etc.

A good experience

In China generally, little English is spoken and communication can involve a lot of guess work. Most reception staff at Hilton Riverside can understand enough to help and are very keen to do so. The Chinese generally are lovely people who want to help and the staff at Hilton especially nice. The concierge, Gary, is extremely helpful and the deputy manager, Maria, is often around and always keen to help with anything.

Excellent stay experience

Wonderful. Staff were professionally courteous.

Good room but not location

Hotel room was very comfortable and clean. However, hotel location is not so ideal. Getting a taxi can be a problem. Waited for 20mins in the morning and still could not get a taxi.

hotel room is good. housekeeping can't understand english. i asked salt for my congee but they gave me soap

riverside but far from center

Good stay in general,except remote location.Cheap taxis if you have time....

Good for Trip

It was good hotel, however the location is far from downtown.

Disappointing

Understaffed, the breakfast buffet was poorly managed and had no few for hours as hundreds of guests were managed by maybe 5 cook staff, completely useless buffet for a so called 4 star hotel. Room was decent but thin celling and walls mean you hear your neighbors stomping around and TV blaring.

床，地毯，有點舊

我們半夜十二時多才抵達酒店，櫃台人員很親切，非常謝謝她。但是，進了房間後，發現電視架的桌面有好幾處黏黏的液體殘留，可能是前一組客人的飲料留下來，而清潔人員沒有徹底擦拭乾淨。雖然，我們第二天一大早就退房了，並不礙事。但，畢竟是五星級國際品牌的酒店，這樣的清潔度實在有待加強。不過，退房時，我向櫃檯反應。櫃檯小姐態度非常好，並向我道歉，強調會反映。還是值得嘉奬的。

不错

一般

騒音があります。水の音。チェックイン時時間が掛かりすぎ。また、チェックアウト時、他の客が話してかけてくると、他の客の応対をした。順番を守ってない。従業員の訓練が足らない気がする。次回は利用しない。

办理入住排队时间太长

当天在前台办理入住的等候时间很长，很多人排队但是只有两个工作人员在处理，其他柜台都空着但是没有工作人员办理入住，排队等了快20分钟才到我们，入住办理的很快就是等待太久。期间没有任何工作人员过来问询过。 其他整体还是可以的，房间很大，卫生也还行。

Great hotel, great people, great view

Spacious room with great view of Yangtze River. Very nice service, though of high occupancy with many travellers in this period of time.

室內溫度

整體的滿意度很高 五星級當之無愧 唯房內的溫度太溫暖 手動調整空調溫度也無法改變室內溫熱的情形 註 當天氣溫約五度左右

A go-to hotel in Nanjing

really nice hotel with reasonable price. Brand new and the riverside view was amazing. really recommend

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静かでゆっくりと休めた

不错的地方

停车很方便，周围景色还行。能有充电线出借就更好了。游泳池有点小。

きれい！

アクセスが微妙なので市内からタクシーです めっちゃキレイでお安く泊まれて良かったです 揚子江が部屋からよく見えます

Hotels.com을 이용하면 이런 Room을 줍니다.

Hotels.com을 이용하면서 이런 호텔은 처음 접해 봅니다. 1) 거래처 직원들과 방을 4개 예약했는데 우선 방 위치가 3층 2개 ( 엘리베이터에서 4~50m 떨어진곳 )과 5층 1개, 6층 1개 (둘 다 엘리비이터에서 4~50m 떨어진) 구석진곳으로 배정해 주고 2) Hitton Hotel 체인이라는게 믿어지지않게 좁은 방과 쾌쾌한 냄새와 곰팡이 썩는 냄새가 나는 불쾌함. 3) 밤새도록 옆방에서는 중국인 취객이 고성방가를 해도 조치를 취하지 않고, 전화를 해서 메니져에게 시정 조치를 할것을 요구해도 아무런 조치가 없어 뜬눈으로 밤잠을 자지 못함. 4) 호텔 위치도 외진 2차선 길을 한참이나 들어가 아파트단지 주변에 위치해있어 교통도 불편함. 이런 이유로 다시는 이 호텔을 이용하자 않을것입니다.

コストパフォーマンスのよいホテル

深めのバスタブありゆっくり疲れる日本式のお風呂。トイレも別部屋になっていて床濡れの心配がなくて良い。部屋の広さは高級ホテルのそれであり、清掃が行き届いており清潔感あふれる良いホテルでした。また利用したいです。

舒适

food is good