Excellent
550 Guest reviews
Calle 10A #36-29, Medellín, Colombia. See map
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With a stay at Haven in Medellín (El Poblado), you'll be a 3-minute walk from Lleras Park and 7 minutes by foot from Poblado Park. This aparthotel is 2 mi (3.3 km) from Santafé Mall and 1.4 mi (2.2 km) from El Tesoro Shopping Park. Make yourself at home in one of the 37 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include safes, as well as phones with free local calls. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
No rollaway/extra beds available
No cribs (infant beds) available
Children not allowed
Events/parties not allowed
LGBTQ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Non-smoking
Elevator
Concierge services
Airport transportation (surcharge)
Laundry facilities
Free breakfast
Safe-deposit box at front desk
24-hour front desk
Number of outdoor pools - 1
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Pool sun loungers
Terrace
Wheelchair accessible – no
Trip to Medellin
It was comfortable Hotel in the top area of medellin.
I enjoyed the rooftop bar and pool. The food and staff was great.
Great staff
Nicely appointed accommodation in the middle of a highly popular tourist spot.
I love this hotel and I will continue to stay here. Its located across the street from Provenza which means that you are surrounded by amazing restaurants. Walk outside the hotel in any direction you walk, you will find great options. The staff are very attentive to your every need and they are also outside helping as you return to the property.
Service too slow! Only one elevator
Beautiful hotel
The location was very convenient. The hotel is beautiful and the room was very comfortable. Breakfast on the rooftop was amazing. The only concern was the one elevator that was constantly used by non-hotel people accessing the very popular rooftop bar. There was always a long wait. We used the stairs to avoid this but we were on a lower floor.
Everything is always amazing at Haven!!!
If you want to be in the middle of Provenzas night life it’s a good spot. Very loud, night club on the roof. Walkable but still be cautious! For the room I booked the room is the size of the bed with 1 foot on each side that is the entire room. The bathroom is decent. For the price there are way better options in el poblado but that depends on what you want.
The property was beautiful. But it's to noisy. And what I experience in my room was the worse thing I ever encountered. Very graphic porn. Crazy thing is I wasn't the only guest as I learned one other at the pool had the same on his tv and he too had just checked in. And I mean it was bad. They need to clear the servers. It makes you paranoid as to what took place where you about to lay. And I was offered a drink for that. Then the linen was dirty. No one said anything about that. Also I stated no housekeeping. I even had the housekeeping sign on the door my entire stay and they just still find their way to come in and clean my room as it was only me.. however I ended up having items missing entire make up bag with foundation lip, glosses brushes, all missing. I will say I am addicted to my lipgloss so I do travel with about three or four of them. The entire bag was gone missing I mentioned that as well they claim they will look up the cameras to see who entered the room OK again I stated at the beginning at check-in. I did not want any housekeeping and was advised to just put the do not disturb sign on the door. I had that sign on the door From the time I went to the room to the time I checked out the hotel. So why would anyone answer without my consent unless there is a policy that I don't know about where you will clean a room, even with the do not disturb sign on not knowing if a guest is still in their room. It's just too many things. That's my experience.
Another great stay with Haven and the whole Haven Crew!!
Services too slow/ only one elevator make thing more difficult
Nice property. As advertised and very convenient to shops, restaurants, and nightlife.
good service staff and food
Love this hotel
Good area with access to a lot of dining and bars options. Nice rooftop bar.
Great Hotel, Great Location, Great Staff.
Pleasant stay at Haven hotel. Staff super friendly and the hotel is clean. I had breakfast included. Food was good but not much variety. I really enjoyed it though. The area is close to nightclubs which is super handy if you like to go out. However, it can be noisy at night. I had to wear earplugs every night. That would have been my only downside. Super close to convenience stores and local cafes. The area is safe.
Jose is a great person..
Haven is my favorite hotel to book when i come to Medellin,guests friendly,room food service is good and customer service is excellent, everyone is nice and caring
If you’re looking for a bro-y vibe in the most touristic part of one of the most gentrified neighborhoods, here you go. Nice staff. Good breakfast. As for me, I enjoyed my time in more local areas more.
Front staff was excellent. Eager to help in any from car service to dinning reservation around the area. Knowledgeable of the area for recommendations. The hotel itself is located in a vibrant and safe part of the city. Thank guys for making my stay memorable. Edmundo!
Everyone was very nice
My overall stay was pleasant the team was helpful and very polite
Safe
I had a great time staff was very helpful and set up my daily tours !!
Everything is always great at Haven. People are wonderful too
Very cozy comfortable room. Staff was very informative and helpful.
Great Stay. Top cleanliness. The only negative thing I can say about the property is that it only has one elevator and it is very slow. Also the guests have to share the elevator with the employees. But overall is a great stay.
Good location but rooms are to small
Elevator was down for two day in a row, no compensation, no free water, besides that everything was ok, staff friendly, little pricy
The atmosphere of the hotel rooftop bar was amazing. The entire staff were wonderful. Kind friendly and always there to help. Cannot say enough good things about this hotel. Walking distance to everything and super safe. Blows away the other large hotels in the area.
They have a club on the roof that they cater to more than there Guest. They have one elevator in the building. They use it for everything so it is always a delay. I had family come visit and they are not allowed to visit in the room. I wouldn’t recommend this hotel to anybody. The only positive was the room was very clean and nice.Staff was very nice also and helpful.
Magic in Medellin
The staff was very professional, efficient, and friendly. Adding to that - and partly a result of it - Hotel Haven has a magical vibe.
Always a great stay here
It was ok
Loved this hotel, breakfast, view, party and clenaliness.
Excelente
I loved the staff. I had a privilege to talk to Tarek Khan a very down to earth person. More power to you Sir! Everyone was always smiling and sincerely helpful. Big Kudos to Santiago, Paola, Sara, and Maria!!! Thank you so much 😊
It was my first time in Columbia and I had a great experience
Didn’t like the customer service and that In a weeks time I had to switch my room twice for reasons out of my control and after a fight for them to actually do anything SMH
We got there and they lost one of the reservations Then got my room and the lock was broken. They wanted me to stay anyway. They couldn’t fix it that night but swore to me “no one would go in” (How do you know(???)) My friend went down and threatened that we were going to give bad reviews because this was not our fault that the lock didn’t work . As they were okay with me spending the night in a friends room until they fixed the lock👀 (waste my own money no concern of theirs ) And were adamant about not upgrading. Said they couldn’t upgrade unless I paid more money and the only other room in my price range looked at a brick wall only😕 After the threat they put me in a slightly bigger room for one night and harassed me while I was on a tour to move my things or they would have to charge me now that the lock is fixed 😕 We pre booked so we had to come back on the 16th to spend one more night before coming home Got that room and it was infested with these super tiny ants . I had to be moved again. The front desk person when I confronted them with the fact that this was 2 stays with a move . She stated well we fixed the lock! I told her Yes, and I appreciate that , but what you’re missing is the inconvenience and the lack of care and the fact that we had to threaten with reviews for you to even budge. SMH long story short it was Not a pleasant stay AT ALL
We stayed for 2 nights. Cute little Boutique Hotel. The roof top is a party scene so lots of loud music. We stayed on the 2nd floor and we could hear it. Hotel provided earplugs. 11 floors and only one elevator which is a little slow. Drinks are slightly more expensive. Beer is $5 so we opted to buy our on at the liquor store across the street. We will definitely stay again.
La gerencia del hotel permite que sus huespedes lleven damas prepago al mismo. Es increible, como miran a un ladp y permiten este tipo de conducta. Estas "invitadas" pasean por los ascensores y caminan por los pasillos como si fueran huespedes del hotel, con una vestimenta que deja mucho que desear. Ademas, el hotel tiene un rooftop bar en el piso 11 que se escucha en las habitaciones, hasta altas horas de la noche. Mi habitacion era en el piso 3 y se escuchaba. Este hotel no es apto para ninos y familias en general. No lo recomiento
Staff were professional and accommodating
Like everything
El hotel fue de nuestro agrado y la piscina. El desayuno estaba variado y con buen sabor pero, frío.
I completely enjoyed my stay at HAVEN. My friends in Medellin want me to come back for my birthday in December, and my 1st choice for the hotel is without a doubt, HAVEN. My only piece of advice though is to make sure that the front desk staff is well versed on how to explain security procedures with the guests. I have 2 friends who live there, and one night I invited them to the hotel for dinner. We were going to stop at my room so they could get the gifts I brought for them from the USA, and the young lady at the Front Desk was rude to them and to me. I did not appreciate the way she spoke to us. Thank you.
We have an awesome stay in this nice hotel. We love the rooftop. All their workers were very kind and helpful . We are planning to come back again.
Accessibility to everything Plus the rooftop was amazing for party's
I like everything about this hotel. The people are so friendly and nice there. Paola at the front desk and all the people that work the front desk, the young man that works the front bar, and all the people that work at the rooftop bar and pool. The food and drinks were amazing too. This was my 3rd stay here at Haven and I will be back again.
Place was very clean and all the staff was very friendly! Breakfast was delicious and had lots of options. The area is very walkable and felt safe at night. Highly recommend!
I love it!! David was amazing to us!! Paula front staff was helpful and nice!!! All staff, the 360 rooftop staff were amazing!!
I absolutely love haven hotel,i only book this hotel when i come to Medellin,friendly helpfully staff and the quality of the rooms and room service is great,also its not too expensive, everything is a fair reasonable price
Just be careful out front at night because i got my phone stolen
Location
The entire staff was great and they were extremely helpful.
Away from the noise..and close enough to the party zone
Great atmosphere and stuff!
Great property near to Provenza and great foods spots
We loved this hotel, especially the staff. The people who worked at the bar, the restaurant, and the front desk were so helpful and made our stay amazing. On our first day, we asked the front desk where we could get a sim card and exchange money. A staff member went ABOVE and BEYOND and walked us to the money exchange and sim card place. He even spoke to the woman selling the sim cards and explained to her in spanish what we needed. At the restaurant and bar, the staff was so kind and attentive. I have a life-threatening allergy to tomato and plantain. The staff did a great job making sure my food was safe for me to eat even with a language barrier (I don't speak spanish). The people at the front desk were so kind and helpful. Thanks again to all the staff for making this such a memorable experience.
Love their close proximity to everything. I mean everything. Food, Provenza, Lleras park, Great top restaurants (Don Diablo, Carmen, 678 Korean BBQ, il Castella, Starbucks (who drinks this in Colombia? ) ,great gelatos/desserts etc. Never had to take Uber when i was there. Rooftop bar and pool was smaller than expected (and didnt appreciate male gay couples making out inside the pool). That kept me well away from ever going in but the sky view of Medellin was absolutely gorgeous. They also provided me with earplugs as it can be noisy late night. Would definitely stay here again.
Very good staff team effort
I liked a lot the location near everything. Also, that they had complimentary breakfast every morning on the roof. The staff on the roof and at the front desk were great!!! The hotel is super clean and the rooms were really nice. I will stay here again when I come back to Medellin.
Good breakfast and friendly people
Amazing hotel and rooms, would recommend to anyone looking to experience the local area.
Great location nearby Provenza and Lleras park
Nice people
Excelente
Very pleased with the quality of service and the room we chose! Very nice hotel within walkable distance to the best areas of Medellín.
Very nice location and restaurant options. Employees spoke English was a plus.
Jacuzzi rooms not recommended
They have faulty jacuzzi and it leakes and when you call them about it they charge a penalty fee and send there repair man to fix it in front of your face.
Great place overall, beds were comfortable, staff was very nice. Just a bit disappointed that they wanted to charge us for extra towels. Breakfast was so so, but plently of nice places to eat around.
Was very nice to stay here. Please ask prices on drinks before you buy, in one ocasión at the bar they over charge me. I spoke with the server and he didint care less, after that we didit consume there. The manager approach to us , we told him and he fix the problem, the most expensive drink there in my life lol. Other than that, its amaizing!
Excelente
Friendly Staff.. Nice Location
Everything was great at the Haven Hotel. The only thing I did not like is that they only have one elevator. The Staff is very friendly.
The haven hotel is the worst hotel I have ever stayed in in Medellin, the service is terrible, the rooms are small, uncomfortable, you have to keep asking them to make your room all the time, they forget to put a towel, they charge you if you ask for extra towels, it's ridiculous, and the roof toop has The worst view of Medellin for me does not have a star apart from the staff being arrogant.
Very clean personal very attentive and professional
It was a great experience. The staff were great and the rooftop was amazing.
Great place in great location. Lovely people always willing to help.
Staff is really helpful, and attentive.
Great staff service, room beyond clean and great location. The only bad thing is that the WiFi kept disconnecting
Haven
Great stay, highly recommend!
EVERYTHING LOVE ❤️
Stay on middle floors. bar /club on roof. Great place, great people
Great staff
My time at the Haven
we had 3 bedroom apartment with a jacuzzi. All of the bedrooms had their own bathroom and tvs - so that part was amazing. I just thought the living room and balcony was really small for the price in COlumbia. Also - they should add a tv in the living room - that would have been nice. Staff was amazing. Heated pool nice but the pool and area up there was smaller than expected also. Location to Provenza was excellent - plenty of things in walking distance!
Pleasantly surprised. Comfortable stay. Lives up to its party hotel reputation.
This hotel has the most friendly crew I have ever seen. Definitely a place to stay and feel welcome.
Great place to visit and enjoy some time with friends can’t wait to go back
I lived all the people and location on the hotel
It was right off the party area. Construction noise and the noise from the rooftop bar. Made it hard to sleep in.
I’m really happy with everything the hotel have a great staff the bar the restaurant the reception the leaning all the employees they are very respectful sweet responsable honestly I’m very satisfied with my experience and also I refer to my family friends thanks
Excellent area close to everything and everyone at the hotel was helpful.
Room with view of utility closet. Terrible
Great location, nice room, clean, great rooftop pool and bar. The only drawback in this area is that the sex tourism is kind of apparent and gives kind of an icky feel. Occasionally was a bit noisy at night because of this. Im sure the same could be said about any big hotel in the area but Haven itself did nothing wrong and was a very nice convenient hotel
The staff was very helpful and nice. The room was very clean. The rooftop pool was clean and comfortable.
Paula was really nice and helpful
Great Location , Breakfast is Amazing, Safe , Lots of Restaurants walking distance
Haven | Hotel in Medellín | Travala.com
Slot elevador and construction and load music in room all night