Haven
8.6

Excellent

550 Guest reviews

8.6
Excellent
550 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service8.6/10
Comfort8.4/10
Condition8.8/10
Amenities8.8/10

Calle 10A #36-29, Medellín, Colombia. See map

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Non-smoking
Elevator
Concierge services
Airport transportation (surcharge)
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Hotel Description

With a stay at Haven in Medellín (El Poblado), you'll be a 3-minute walk from Lleras Park and 7 minutes by foot from Poblado Park. This aparthotel is 2 mi (3.3 km) from Santafé Mall and 1.4 mi (2.2 km) from El Tesoro Shopping Park. Make yourself at home in one of the 37 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include safes, as well as phones with free local calls. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Children not allowed

Events/parties not allowed

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know
  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Children 17 years old and younger are not permitted at this property.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Onsite parties or group events are strictly prohibited
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has not indicated whether there is a smoke detector on the property
  • Safety features at this property include a security system and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Airport shuttle fee: USD 35 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Administrative fee: USD 0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Airport transfers

Dining services

Concierge

Laundry

Non-smoking

Other

Elevator

Concierge services

Airport transportation (surcharge)

Laundry facilities

Free breakfast

Safe-deposit box at front desk

24-hour front desk

Number of outdoor pools - 1

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Terrace

Wheelchair accessible – no

Hotel reviews

8.6
Excellent550 Verified Reviews
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Cleanliness9.2/10
Service8.6/10
Comfort8.4/10
Condition8.8/10
Amenities8.8/10
8/10
Excellent
Michael, 03 Apr 2025
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Slot elevador and construction and load music in room all night

6/10
Fair
morris, 21 Mar 2025
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Trip to Medellin

It was comfortable Hotel in the top area of medellin.

10/10
Exceptional
Larry, 18 Mar 2025
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I enjoyed the rooftop bar and pool. The food and staff was great.

10/10
Exceptional
Michael, 17 Mar 2025
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Great staff

10/10
Exceptional
Jeffrey, 27 Feb 2025
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Nicely appointed accommodation in the middle of a highly popular tourist spot.

10/10
Exceptional
Michael, 27 Feb 2025
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I love this hotel and I will continue to stay here. Its located across the street from Provenza which means that you are surrounded by amazing restaurants. Walk outside the hotel in any direction you walk, you will find great options. The staff are very attentive to your every need and they are also outside helping as you return to the property.

10/10
Exceptional
Eleazar, 27 Feb 2025
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Service too slow! Only one elevator

10/10
Exceptional
Robin, 25 Feb 2025
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Beautiful hotel

The location was very convenient. The hotel is beautiful and the room was very comfortable. Breakfast on the rooftop was amazing. The only concern was the one elevator that was constantly used by non-hotel people accessing the very popular rooftop bar. There was always a long wait. We used the stairs to avoid this but we were on a lower floor.

10/10
Exceptional
Aaron, 09 Feb 2025
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Everything is always amazing at Haven!!!

6/10
Fair
Nicholas, 03 Feb 2025
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If you want to be in the middle of Provenzas night life it’s a good spot. Very loud, night club on the roof. Walkable but still be cautious! For the room I booked the room is the size of the bed with 1 foot on each side that is the entire room. The bathroom is decent. For the price there are way better options in el poblado but that depends on what you want.

2/10
Poor
Madonna, 31 Jan 2025
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The property was beautiful. But it's to noisy. And what I experience in my room was the worse thing I ever encountered. Very graphic porn. Crazy thing is I wasn't the only guest as I learned one other at the pool had the same on his tv and he too had just checked in. And I mean it was bad. They need to clear the servers. It makes you paranoid as to what took place where you about to lay. And I was offered a drink for that. Then the linen was dirty. No one said anything about that. Also I stated no housekeeping. I even had the housekeeping sign on the door my entire stay and they just still find their way to come in and clean my room as it was only me.. however I ended up having items missing entire make up bag with foundation lip, glosses brushes, all missing. I will say I am addicted to my lipgloss so I do travel with about three or four of them. The entire bag was gone missing I mentioned that as well they claim they will look up the cameras to see who entered the room OK again I stated at the beginning at check-in. I did not want any housekeeping and was advised to just put the do not disturb sign on the door. I had that sign on the door From the time I went to the room to the time I checked out the hotel. So why would anyone answer without my consent unless there is a policy that I don't know about where you will clean a room, even with the do not disturb sign on not knowing if a guest is still in their room. It's just too many things. That's my experience.

10/10
Exceptional
Edmundo, 31 Jan 2025
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Another great stay with Haven and the whole Haven Crew!!

10/10
Exceptional
Eleazar, 25 Jan 2025
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Services too slow/ only one elevator make thing more difficult

10/10
Exceptional
Jason, 21 Jan 2025
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Nice property. As advertised and very convenient to shops, restaurants, and nightlife.

10/10
Exceptional
Bryan, 07 Jan 2025
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good service staff and food

10/10
Exceptional
Verified traveler, 07 Jan 2025
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Love this hotel

10/10
Exceptional
jorge, 06 Jan 2025
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Good area with access to a lot of dining and bars options. Nice rooftop bar.

10/10
Exceptional
Parag, 01 Jan 2025
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Great Hotel, Great Location, Great Staff.

8/10
Excellent
Andres, 27 Dec 2024
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Pleasant stay at Haven hotel. Staff super friendly and the hotel is clean. I had breakfast included. Food was good but not much variety. I really enjoyed it though. The area is close to nightclubs which is super handy if you like to go out. However, it can be noisy at night. I had to wear earplugs every night. That would have been my only downside. Super close to convenience stores and local cafes. The area is safe.

10/10
Exceptional
Sam, 18 Dec 2024
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Jose is a great person..

10/10
Exceptional
Landiss, 18 Dec 2024
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Haven is my favorite hotel to book when i come to Medellin,guests friendly,room food service is good and customer service is excellent, everyone is nice and caring

8/10
Excellent
James, 28 Nov 2024
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If you’re looking for a bro-y vibe in the most touristic part of one of the most gentrified neighborhoods, here you go. Nice staff. Good breakfast. As for me, I enjoyed my time in more local areas more.

10/10
Exceptional
Edmundo, 27 Nov 2024
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Front staff was excellent. Eager to help in any from car service to dinning reservation around the area. Knowledgeable of the area for recommendations. The hotel itself is located in a vibrant and safe part of the city. Thank guys for making my stay memorable. Edmundo!

10/10
Exceptional
Matthew, 24 Nov 2024
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Everyone was very nice

8/10
Excellent
Rhan, 21 Nov 2024
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My overall stay was pleasant the team was helpful and very polite

10/10
Exceptional
Ganesh, 21 Nov 2024
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Safe

10/10
Exceptional
Adrian, 19 Nov 2024
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I had a great time staff was very helpful and set up my daily tours !!

10/10
Exceptional
Aaron, 17 Nov 2024
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Everything is always great at Haven. People are wonderful too

10/10
Exceptional
Christopher, 14 Nov 2024
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Very cozy comfortable room. Staff was very informative and helpful.

10/10
Exceptional
Angel, 29 Oct 2024
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Great Stay. Top cleanliness. The only negative thing I can say about the property is that it only has one elevator and it is very slow. Also the guests have to share the elevator with the employees. But overall is a great stay.

6/10
Fair
Marco Rafael, 26 Oct 2024
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Good location but rooms are to small

6/10
Fair
Juan, 18 Oct 2024
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Elevator was down for two day in a row, no compensation, no free water, besides that everything was ok, staff friendly, little pricy

10/10
Exceptional
CHRISTOPHER, 18 Oct 2024
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The atmosphere of the hotel rooftop bar was amazing. The entire staff were wonderful. Kind friendly and always there to help. Cannot say enough good things about this hotel. Walking distance to everything and super safe. Blows away the other large hotels in the area.

2/10
Poor
edward, 14 Oct 2024
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They have a club on the roof that they cater to more than there Guest. They have one elevator in the building. They use it for everything so it is always a delay. I had family come visit and they are not allowed to visit in the room. I wouldn’t recommend this hotel to anybody. The only positive was the room was very clean and nice.Staff was very nice also and helpful.

10/10
Exceptional
Dennis, 07 Oct 2024
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Magic in Medellin

The staff was very professional, efficient, and friendly. Adding to that - and partly a result of it - Hotel Haven has a magical vibe.

10/10
Exceptional
Aaron, 06 Oct 2024
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Always a great stay here

8/10
Excellent
Benito, 01 Oct 2024
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It was ok

10/10
Exceptional
Maybel, 01 Oct 2024
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Loved this hotel, breakfast, view, party and clenaliness.

10/10
Exceptional
Vanessa, 21 Sep 2024
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Excelente

10/10
Exceptional
Josemari, 19 Sep 2024
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I loved the staff. I had a privilege to talk to Tarek Khan a very down to earth person. More power to you Sir! Everyone was always smiling and sincerely helpful. Big Kudos to Santiago, Paola, Sara, and Maria!!! Thank you so much 😊

10/10
Exceptional
Michael, 18 Sep 2024
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It was my first time in Columbia and I had a great experience

6/10
Fair
Doreatha, 17 Sep 2024
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Didn’t like the customer service and that In a weeks time I had to switch my room twice for reasons out of my control and after a fight for them to actually do anything SMH

4/10
Poor
Doreatha, 17 Sep 2024
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We got there and they lost one of the reservations Then got my room and the lock was broken. They wanted me to stay anyway. They couldn’t fix it that night but swore to me “no one would go in” (How do you know(???)) My friend went down and threatened that we were going to give bad reviews because this was not our fault that the lock didn’t work . As they were okay with me spending the night in a friends room until they fixed the lock👀 (waste my own money no concern of theirs ) And were adamant about not upgrading. Said they couldn’t upgrade unless I paid more money and the only other room in my price range looked at a brick wall only😕 After the threat they put me in a slightly bigger room for one night and harassed me while I was on a tour to move my things or they would have to charge me now that the lock is fixed 😕 We pre booked so we had to come back on the 16th to spend one more night before coming home Got that room and it was infested with these super tiny ants . I had to be moved again. The front desk person when I confronted them with the fact that this was 2 stays with a move . She stated well we fixed the lock! I told her Yes, and I appreciate that , but what you’re missing is the inconvenience and the lack of care and the fact that we had to threaten with reviews for you to even budge. SMH long story short it was Not a pleasant stay AT ALL

8/10
Excellent
Leticia, 17 Sep 2024
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We stayed for 2 nights. Cute little Boutique Hotel. The roof top is a party scene so lots of loud music. We stayed on the 2nd floor and we could hear it. Hotel provided earplugs. 11 floors and only one elevator which is a little slow. Drinks are slightly more expensive. Beer is $5 so we opted to buy our on at the liquor store across the street. We will definitely stay again.

2/10
Poor
Johann, 17 Sep 2024
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La gerencia del hotel permite que sus huespedes lleven damas prepago al mismo. Es increible, como miran a un ladp y permiten este tipo de conducta. Estas "invitadas" pasean por los ascensores y caminan por los pasillos como si fueran huespedes del hotel, con una vestimenta que deja mucho que desear. Ademas, el hotel tiene un rooftop bar en el piso 11 que se escucha en las habitaciones, hasta altas horas de la noche. Mi habitacion era en el piso 3 y se escuchaba. Este hotel no es apto para ninos y familias en general. No lo recomiento

10/10
Exceptional
Ash, 12 Sep 2024
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Staff were professional and accommodating

10/10
Exceptional
Mario, 12 Sep 2024
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Like everything

8/10
Excellent
Sureli Marcano, 08 Sep 2024
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El hotel fue de nuestro agrado y la piscina. El desayuno estaba variado y con buen sabor pero, frío.

10/10
Exceptional
John, 06 Sep 2024
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I completely enjoyed my stay at HAVEN. My friends in Medellin want me to come back for my birthday in December, and my 1st choice for the hotel is without a doubt, HAVEN. My only piece of advice though is to make sure that the front desk staff is well versed on how to explain security procedures with the guests. I have 2 friends who live there, and one night I invited them to the hotel for dinner. We were going to stop at my room so they could get the gifts I brought for them from the USA, and the young lady at the Front Desk was rude to them and to me. I did not appreciate the way she spoke to us. Thank you.

10/10
Exceptional
Georgina, 25 Aug 2024
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We have an awesome stay in this nice hotel. We love the rooftop. All their workers were very kind and helpful . We are planning to come back again.

10/10
Exceptional
Jermain, 25 Aug 2024
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Accessibility to everything Plus the rooftop was amazing for party's

10/10
Exceptional
Aaron, 19 Aug 2024
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I like everything about this hotel. The people are so friendly and nice there. Paola at the front desk and all the people that work the front desk, the young man that works the front bar, and all the people that work at the rooftop bar and pool. The food and drinks were amazing too. This was my 3rd stay here at Haven and I will be back again.

10/10
Exceptional
Allie, 14 Aug 2024
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Place was very clean and all the staff was very friendly! Breakfast was delicious and had lots of options. The area is very walkable and felt safe at night. Highly recommend!

10/10
Exceptional
Digna, 10 Aug 2024
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I love it!! David was amazing to us!! Paula front staff was helpful and nice!!! All staff, the 360 rooftop staff were amazing!!

10/10
Exceptional
Landiss, 06 Aug 2024
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I absolutely love haven hotel,i only book this hotel when i come to Medellin,friendly helpfully staff and the quality of the rooms and room service is great,also its not too expensive, everything is a fair reasonable price

10/10
Exceptional
Aaron, 05 Aug 2024
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Just be careful out front at night because i got my phone stolen

8/10
Excellent
Lazaro, 01 Aug 2024
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Location

10/10
Exceptional
Alejandro, 31 Jul 2024
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The entire staff was great and they were extremely helpful.

10/10
Exceptional
christian dejesus, 27 Jul 2024
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Away from the noise..and close enough to the party zone

10/10
Exceptional
David, 27 Jul 2024
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Great atmosphere and stuff!

8/10
Excellent
Genesis, 19 Jul 2024
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Great property near to Provenza and great foods spots

10/10
Exceptional
Olivia, 08 Jul 2024
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We loved this hotel, especially the staff. The people who worked at the bar, the restaurant, and the front desk were so helpful and made our stay amazing. On our first day, we asked the front desk where we could get a sim card and exchange money. A staff member went ABOVE and BEYOND and walked us to the money exchange and sim card place. He even spoke to the woman selling the sim cards and explained to her in spanish what we needed. At the restaurant and bar, the staff was so kind and attentive. I have a life-threatening allergy to tomato and plantain. The staff did a great job making sure my food was safe for me to eat even with a language barrier (I don't speak spanish). The people at the front desk were so kind and helpful. Thanks again to all the staff for making this such a memorable experience.

8/10
Excellent
Insoo, 07 Jul 2024
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Love their close proximity to everything. I mean everything. Food, Provenza, Lleras park, Great top restaurants (Don Diablo, Carmen, 678 Korean BBQ, il Castella, Starbucks (who drinks this in Colombia? ) ,great gelatos/desserts etc. Never had to take Uber when i was there. Rooftop bar and pool was smaller than expected (and didnt appreciate male gay couples making out inside the pool). That kept me well away from ever going in but the sky view of Medellin was absolutely gorgeous. They also provided me with earplugs as it can be noisy late night. Would definitely stay here again.

10/10
Exceptional
Melvin, 23 Jun 2024
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Very good staff team effort

10/10
Exceptional
Aaron, 09 Jun 2024
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I liked a lot the location near everything. Also, that they had complimentary breakfast every morning on the roof. The staff on the roof and at the front desk were great!!! The hotel is super clean and the rooms were really nice. I will stay here again when I come back to Medellin.

8/10
Excellent
Luis Alberto, 04 Jun 2024
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Good breakfast and friendly people

10/10
Exceptional
Matthew, 30 May 2024
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Amazing hotel and rooms, would recommend to anyone looking to experience the local area.

10/10
Exceptional
Carlos R Caban, 30 May 2024
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Great location nearby Provenza and Lleras park

10/10
Exceptional
Pedro, 29 May 2024
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Nice people

10/10
Exceptional
Elsa, 29 May 2024
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Excelente

10/10
Exceptional
Ricardo, 22 May 2024
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Very pleased with the quality of service and the room we chose! Very nice hotel within walkable distance to the best areas of Medellín.

10/10
Exceptional
Keiliah, 20 May 2024
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Very nice location and restaurant options. Employees spoke English was a plus.

4/10
Poor
Felipe, 19 May 2024
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Jacuzzi rooms not recommended

They have faulty jacuzzi and it leakes and when you call them about it they charge a penalty fee and send there repair man to fix it in front of your face.

8/10
Excellent
Moise, 17 May 2024
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Great place overall, beds were comfortable, staff was very nice. Just a bit disappointed that they wanted to charge us for extra towels. Breakfast was so so, but plently of nice places to eat around.

10/10
Exceptional
Jessica, 15 May 2024
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Was very nice to stay here. Please ask prices on drinks before you buy, in one ocasión at the bar they over charge me. I spoke with the server and he didint care less, after that we didit consume there. The manager approach to us , we told him and he fix the problem, the most expensive drink there in my life lol. Other than that, its amaizing!

10/10
Exceptional
Edwin, 11 May 2024
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Excelente

10/10
Exceptional
alonso, 10 May 2024
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Friendly Staff.. Nice Location

Everything was great at the Haven Hotel. The only thing I did not like is that they only have one elevator. The Staff is very friendly.

2/10
Poor
Oscar, 06 May 2024
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The haven hotel is the worst hotel I have ever stayed in in Medellin, the service is terrible, the rooms are small, uncomfortable, you have to keep asking them to make your room all the time, they forget to put a towel, they charge you if you ask for extra towels, it's ridiculous, and the roof toop has The worst view of Medellin for me does not have a star apart from the staff being arrogant.

10/10
Exceptional
Ariel, 06 May 2024
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Very clean personal very attentive and professional

8/10
Excellent
Verified traveler, 03 May 2024
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It was a great experience. The staff were great and the rooftop was amazing.

10/10
Exceptional
Amado, 01 May 2024
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Great place in great location. Lovely people always willing to help.

10/10
Exceptional
Erickberto, 30 Apr 2024
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Staff is really helpful, and attentive.

10/10
Exceptional
Franklin, 30 Apr 2024
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Great staff service, room beyond clean and great location. The only bad thing is that the WiFi kept disconnecting

10/10
Exceptional
Marlon, 29 Apr 2024
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Haven

Great stay, highly recommend!

10/10
Exceptional
Malcolm, 14 Apr 2024
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EVERYTHING LOVE ❤️

8/10
Excellent
Neil, 11 Apr 2024
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Stay on middle floors. bar /club on roof. Great place, great people

10/10
Exceptional
Raymond, 10 Apr 2024
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Great staff

8/10
Excellent
Verified traveler, 04 Apr 2024
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My time at the Haven

we had 3 bedroom apartment with a jacuzzi. All of the bedrooms had their own bathroom and tvs - so that part was amazing. I just thought the living room and balcony was really small for the price in COlumbia. Also - they should add a tv in the living room - that would have been nice. Staff was amazing. Heated pool nice but the pool and area up there was smaller than expected also. Location to Provenza was excellent - plenty of things in walking distance!

10/10
Exceptional
Angel, 03 Apr 2024
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Pleasantly surprised. Comfortable stay. Lives up to its party hotel reputation.

10/10
Exceptional
Yerman J, 02 Apr 2024
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This hotel has the most friendly crew I have ever seen. Definitely a place to stay and feel welcome.

10/10
Exceptional
yohan, 01 Apr 2024
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Great place to visit and enjoy some time with friends can’t wait to go back

10/10
Exceptional
JEFFREY, 31 Mar 2024
expedia-logo-v2.pngTraveller

I lived all the people and location on the hotel

8/10
Excellent
earl, 26 Mar 2024
expedia-logo-v2.pngTraveller

It was right off the party area. Construction noise and the noise from the rooftop bar. Made it hard to sleep in.

10/10
Exceptional
Waleska, 26 Mar 2024
expedia-logo-v2.pngTraveller

I’m really happy with everything the hotel have a great staff the bar the restaurant the reception the leaning all the employees they are very respectful sweet responsable honestly I’m very satisfied with my experience and also I refer to my family friends thanks

8/10
Excellent
Kelly, 23 Mar 2024
expedia-logo-v2.pngTraveller

Excellent area close to everything and everyone at the hotel was helpful.

2/10
Poor
Brian, 22 Mar 2024
expedia-logo-v2.pngTraveller

Room with view of utility closet. Terrible

8/10
Excellent
John, 22 Mar 2024
expedia-logo-v2.pngTraveller

Great location, nice room, clean, great rooftop pool and bar. The only drawback in this area is that the sex tourism is kind of apparent and gives kind of an icky feel. Occasionally was a bit noisy at night because of this. Im sure the same could be said about any big hotel in the area but Haven itself did nothing wrong and was a very nice convenient hotel

10/10
Exceptional
Robertino, 16 Mar 2024
hotel-logo-v2.pngTraveller

The staff was very helpful and nice. The room was very clean. The rooftop pool was clean and comfortable.

10/10
Exceptional
Ryan, 15 Mar 2024
expedia-logo-v2.pngTraveller

Paula was really nice and helpful

10/10
Exceptional
Todd, 13 Mar 2024
expedia-logo-v2.pngTraveller

Great Location , Breakfast is Amazing, Safe , Lots of Restaurants walking distance

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