Hampton Inn & Suites San Antonio-Airport

8.4

Excellent

1244 Guest reviews

8.4

Excellent

1244 Verified Reviews

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Cleanliness8.4/10

Service8.8/10

Comfort8.4/10

Condition8.2/10

Amenities8.2/10

Overall great service. Will make it a choice for future visits.

All good

Good place

Always a good place to stay, ac was different and now you pay for parking, our keys didn’t work the day after but overall great location

Would stay again

We stayed at this property to have easy access to the airport the following morning. Staff was friendly, but had to wait at the desk to check in. Me and another guest waited over 5 minutes to check in.

Staff was kind. Breakfast was great. Enough bedding and towels, which other hotels I have stayed at are not as generous with those.

Great Staff, but needs updates/ remodel

The front desk staff were very welcoming and professional. The breakfast staff could take notes from the front desk. They were not at all welcoming and seemed irritated when asked questions. Unfortunately, this hotel is in need of updates. The bathroom had stains/splatters of a redddish/brown substance on the walls near the shower and toilet. The curtains could really use a thorough cleaning or just replaced with something new. I enjoy staying at Hilton properties. This property is not at all like most Hilton properties. I've never replied to these surveys with any negative comments. All Hilton properties I've stayed at within the last 2 years have all offered bottled water at the beginning of the stay and a small paper bag with fruit and treats at the end of the stay. Nothing was offered here. If not for the front desk staff, I probably would never stay here again.

Has really gone down since my last stay

I stated this hotel about 7 years ago and since then things have drastically went downhill and changed. It is still a okay hotel however I don't think I would stay here again.

5 Star

Clean, comfortable stay- staff was amazing, especially the night clerk!

We love this hotel. It’s always our go to when we travel with our children!

The location es very close to shopping options, the airport is 5 minutes drive.

I like that it was pet friendly :)

It was just ok for the price

Great stay, comfortable and great service from both receptionist and the lady at the breakfast area.

The sheets in sofa where dirty.

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Convenient to the airport. Property in good condition, friendly staff. No fridge in the room though.

My review is based on the lack of service I received. I booked a one night stay, but was unable to travel and reached out to change the date of the stay. It was impossible to get in touch with anyone who could help. I made multiple phone calls and I was transferred from one person to another, until eventually I was disconnected from the call. Booking was made through Travelocity, and they were also unsuccessful in contacting anyone at the hotel who could help. It is unlikely I will ever book a stay at Hampton Inn, due to this disappointing service.

I did not expect to be charged for parking upon arrival, however the staff was very accommodating for my early arrival

No refrigerator in room . But breakfast was good

Nice hotel conveniently located.

I like the proximity to the airport. I wish this property would add body wash to the shower.

It’s close to the airport and many amenities.

The bathroom had hairs. The comforters were so old the threads were coming out. Overall it’s a very old hotel that needs to be upgraded not just painted over. It looked like there was mold removed in the bathroom.

Nice hotel

We were surprised by the room! Very nice.

Great stay! Overall very comfortable, we liked the included breakfast and staff was courteous, especially the lady who was at the breakfast area today, super helpful and very friendly and nice! Very convenient location to many attractions and point of interest.

Great stay!!

Very nice stay. Very welcoming staff. Would definitely stay here again.

Clean and attentive staffs.

Cucarachas en el baño y sin servicio de guarda equipaje

No fridge or microwave in the room

The staff was very helpful and caring. It felt welcoming and warm felt the room was very spacious and very clean. Would totally be referring my friends and family to visit this hotel for their next vacation.

Bed was veey comfortable

Room was nice and clean. Front desk woman was very kind.

Staff friendly, we ask for accomodations for 3 adults to sleep. Queen beds were great, but sofa sleeper was old, springs almost coming through, not cushioning at all, stained cushions. It should have been replaced long time ago. Our room needed to be refreshed with paint and updated. Wish we were told the indoor pool was not a heated pool when we made our reservations. The breakfast was great, lot to choose from. But honestly, may not stay here again.

The staff was amazing very polite and helpful

I was dissapointed at this Hampton inn for several reasons: 1. No refrigerator or microwave 2. Bfast was minimal, not in line with Hampton inn. 3. Reserved a room with 300sqft and got the most frill room available. 4. I travel to many places and prefer hilton hotels but this one left me wondering if making the reservation directly with Hilton honors would get me a better room. It was a frills filled experience.

Staff was great. Continental breakfast was good.

We will be returning. Very convenient to all of San Antonio in a nice location.

Dim lights in back area only problem

The room was spacious, easy parking, good breakfast. But the room looked so outdated and it smelled damp.

Outdated rooms, good breakfast.

The hotel lobby looks good. The rooms are quite outdated. The bedside night stand had a flickering bulb. There was no port near the bed to charge the cell phone. The faucets were old, bathroom shower door would close halfway. Bathroom had shampoo and conditioner and there was no body wash, finally we found a face wash soap bar and a body wash soap bar. But if I use that in shower I would have nothing to use at sink. The only good part of the stay was a decent breakfast. If you get a room for a cheaper price and if it's a short stay then of course you can book a room. But not for a vacation.

Clean. No refrigerator or micro. Breakfast not up to Hampton standards: no fresh fruit, no non-dairy milk.

It was dirty, house cleaning was abailable only every 2 days, but they only went in to change the towls after we solicited it. We found several coachroaches in the room. The complimentary breakfast was not so good either. The staff was always with bad attitude.

We stayed at 3 different hotels and this one was by far the best!! Clean room, NO bad smells and the breakfast was delicious

Traveled with family a one night stay. It was very clean, comfortable and very convenient to restaurants, shopping, and the airport. Has an indoor pool and I would stay here again. Had an early flight so didn't have breakfast.

Nice interior

The staff were wonderful and very helpful and friendly

Check-in was seamless and the staff was very attentive and accommodating

I’m

Check in and stay was great! Was use to having a fridge and microwave in room but this particular property only have them in suites and they were booked up and we couldn’t change. Breakfast was great and room was clean and comfortable!

Comfortable overnight stay

Comfortable hotel with great breakfast options. Beds were cozy as well. Clean room. Only complaints would be they did not have the shampoo filled in the shower, but luckily I had a travel one we could use. Dog barking for about 20-30 min off and on while we were trying to get to sleep; staff was on top of trying to reach the owner so we appreciated that, just a temporary inconvenience. We were also surprised there wasn’t a fridge at all so we had to just put more ice in the cooler instead. Would stay again if in the area

This is an old property. It is not kept up. Outdated. Not clean. Dirty towels sitting on the floor of the hallway all day. Wet floor near elevator is slip hazard.

there was no refrigerator in our room.

They picked us up quickly at the airport.

Ok

The rooms are big and very spacious. The only thing that I didn’t like was that the room was very hot. We arrived around 9:00 p.m. it took at least 5 hours for it to feel cool. Other than that, everything else was fine

Overall a great hotel with an indoor heated pool! I am a traveler that absolutely appreciates a mini fridge and microwave so I was disappointed that the standard room didn’t come with them. Front desk was very friendly and polite and offered microwave usage in the lobby.

The staff were nice

It was amazing the area is beautiful and so worth it

The staff were very helpful and friendly-very close to the airport for convenient shuttle rides, with a yummy breakfast and the bed was very comfortable!

Good stay, clean room. Bathroom 217 did have some mold and shower was broken. Conveniently by airport.

The room was nice and spacious. I just didn't like how badly the shower drained. I personally don't like showering with a flooded tub. It had a small pool that was heated. The gym was small, but at least they had one. The treadmill didn't work and the eliptical machine's resistance button didn't work. It was nice that room had bottled water in it though. Breakfast in the morning was decent. They provided eggs (scrambled and hardboiled), sausage, waffles you make on a griddle, cereal, and pastries. Overall, the property provided what I needed for me and my family.

Good quality for the price.

The location is sketchy. We accidentally left our stroller in the back of our truck and it was stolen. As well as a cooler.

The heater didn’t work in the first room, but they put us in a different room as soon as we went to the front desk and asked to move. The beds were comfy and the shower was great!

Hampton In not what it used to be

Bathroom toilet made weird noise and ac was loud. Also, the front clerk at check in was not friendly

The staff were very professional, helpful and friendly. The breakfast food was always great. There were plenty of options to order food to be delivered to you. I highly recommend this place to stay.

Everything

Nice price, breakfast included too

Very nice place

Everything was very nice, only issue was the bed was a little hard. But was very clean and the staff was friendly.

Clean

Comfortable hotel. Very close to the airport

Very well located near the SAT airport.

Accommodating

Tv was not working in all the property

Quality is Crap.

Their cable went out for three days over Thanksgiving. They blamed it on an outage, but other places had cable in the same area. We had to call three times to get someone to change the burned-out light bulb in the bathroom. The breakfast was below average: oatmeal was runny, omelets were rubbery, and bananas were 6 days overripe. Coffee was not refilled promptly - people waited all hours of the day. The tile in the bathroom had big chunks of grout missing. The carpet was filthy. I will not stay at this hotel ever again.

It was so hard to reach the agents downstairs or in office i had to leave early let someone finally know but they still charged me for 1 unused night no one calls back or answers messages

near airport

It is close to airport A reasonable price

The room was clean. Our AC wasn't working but the weather cool so it all worked.

Not a fun visit

Very disappointed in the cleanliness and wore and outdated decor...caulk missing from shower, dirty aluminum connections in bathroom shower, ceiling light burned out, bedside table lamp burned out, bed clothing crooked and sloppy, bathroom ceiling was discolored, lobby floor was filthy upon returning for the evening. Worst Hampton Inn we have EVER stayed in. Not coming back.

Very uncomfortable beds and broken glass in the parking lot.

Excelente

No te informan a haber reservación que Hacen un depósito por el valor de la habitación además de cobro valet paragon por 50 Dlls

The room is outdated and was not cleaned, only the beds were done. The bathroom had mold and was not clean.

This inn should not be operating as such. It certainly is not up to even modest standards for a Hampton Inn and I feel that the parent company would be appalled by the conditions. We are not picky about where we stay but this is likely the worst place we have ever stayed at. It had dirty caulking all around the shower and broken tiles everywhere. It was a gross bathroom and the fact we paid $250 cdn for one night at this place is embarrassing.

Location is great, and the rooms are well balanced (cost vs amenities)

Just a felt a bit old but otherwise was pretty clean and felt safe. Staff was very nice.

Liked-close to the airport Disliked-the smell

nice big room, breakfast was amazing and staff was wonderful

Comfortable, clean & great location.

Adequate accommodation

Grand

All personnel were professional, helpful, and personable. The location is perfect for it's proximity to the airport. There's plenty of restaurants and shopping nearby.

No mini fridge!

There is no hot tub like in the pictures of the property. The pool and fitness center hours were changed by taping a piece of paper over the sigh to shorten the hours. Just seemed like they wanted to shorten the hours of everything so they can monitor it less. Elevators were very dirty. But i thought the worst part is that there was no mini fridge to put our food in! The breakfast in the morning was good and clean.

There was no mini fridge in my room.

liked: clean rooms and hallways

The only problem was I thought I had reserved a room with fridge and it didn’t have one. The room adventures need to be updated to be correct

It was a good solid hotel with nice staff in a convenient area. It was clean and friendly!

Clean Room Spacious one . Near to the airport Mall is very Close supermarket further but walking .

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Great breakfast.