Grand Hyatt Playa Del Carmen Resort

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With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. This luxury hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.1 mi (9.9 km) from Xplor Theme Park. Make yourself at home in one of the 314 individually furnished guestrooms, featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 14 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request).

You need to know

• This property caters to LGBTQ+ guests.
• Pool access available from 8:00 AM to 8:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve cribs/infant beds
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
• This property accepts MXN currency only for all onsite payments, including incidentals.

Minimal age

18

Optional fees

• Fee for full breakfast: approximately USD 36 per person
• Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
• Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
• Valet parking fee: USD 20 per day
• Pet fee: USD 100 per pet, per stay
• Service animals are exempt from fees
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)
• Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Portuguese

English

French

Spanish